Garmin map update 2017.20 is out

I guess I'll have to install JCV alone considering MapInstall is the only one that worked.

Currently updating my 2797 with GE, 1 hour 22 minutes to go. Then it's on to the 2597.

All above is very true. Another issue is that MapInstall creates gmapsupp.img maps and these maps must be manually deleted each time a later map update is performed since the GarminMapUpdater and Garmin Express programs will not delete them when performing a new map update. These programs will auto-delete the older gmapprom.img file created by either program during a past map update.

If MapInstall has been used in the past, check the nuvi and SD cards for any gmapsupp, gmapsup1, etc. files which are older maps. The presence of an old gmapsupp.img file may explain why the nuvi doesn't have space to install a new map. A nuvi 2595 should never need MapInstall to install a Garmin City Navigator map update and should be avoided at all costs. Before checking the nuvi for files and if you haven't done this yet, set your nuvi and computer to show all files/folders:

http://www.poi-factory.com/node/30393

I don't know where you'll find the correct split-screen JCV file for your 2595 and the 2017.20 map. See my previous post.

Even if you do find and install a workable JCV file, your method won't install the Voice Recognition files needed with a map update to perform voice commands.

If your internal storage is 96% full then a) I suspect a map is installed and b) being that full could prevent the map update.

As already posted, MapInstall is not the way to go on these newer devices unless you're prepared to do without things like junction view etc.

Note if there was only 4% free MapInstall could not have installed the update, unless you did it to the card. If so have a look at Settings, Map & Vehicle, myMaps. What is listed there?

Personally I'd remove the card, free up some space on your nuvi (delete unneeded voices, text, keyboard, vehicle, EULA and help files) and run Express again.

Have not found any of those gmapsupp files. I have gma in Map folder. I have show file extensions on.
Tried GE again with AV off, still no go.
I have D3060200A.jcv installed now. Is there an update that you know of?

Thanks for your time.

D3060200A.jcv is the Large full-screen JCV file for the previous 2017.10 map. It will work only with the 2017.10 map and does nothing but take up space* when tried with the 2017.20 map.

Even if you downloaded and installed the newer Large JCV file for the 2017.20 map, do you really want it:

http://www.poi-factory.com/node/45292

The Large JCV file for 2017.20 is D3060210A.jcv:

http://www.poi-factory.com/node/46141

but the vast majority of split-screen JV nuvi owners prefer the default split-screen JCV file and not this full-screen file for JVs.

* The space it takes is over 800MB, another potential answer to why you don't have space on your 2595 for the new 2017.20 map update.

sussamb asked ... have a look at Settings, Map & Vehicle, myMaps. What is listed there?
Your answer to what your nuvi's myMaps shows will help us help you much more quickly than if we don't know what your nuvi currently shows.

You also haven't yet said if you can see the hidden .system folder, can you?

CN North America NT 2017.20
Western Alaska, Eastern Alaska,Honolulu, Hawaii

CN North America NT 2017.10

Western Alaska, Eastern Alaska,Cayman Islands, GR

Actually I did say I had "Show files" and "Show extensions" on.

... but that's not enough, and it's clear you now have two maps installed. Remove the sd card, and see what you have, I suspect it will just be 2017.10

Free up space as I said, then run Express again.

To see the hidden .system folder where the maps reside on the device you need to set your nuvi to mass storage mode and Windows to show hidden AND system files.

When you can see it the other option to free up space is to delete the gmapprom.img file (copy it to your PC first just in case)

OK, your nuvi or SD card definitely has two large map files. If they're on the nuvi, this is causing all the grief.

You mentioned that you used MapInstall to install the past map update several months ago. This is your map for the previous version 2017.10. Since it was installed with MapInstall, it's not a gmapprom.img map file and therefore was left in place when you tried to install the new 2017.20 map but had insufficient space. It therefore installed a tiny (Alaska/Haiwaii) 2017.20 map.

You need to manually find the map file for the 2017.10 map, delete it (after making a backup to your computer, of course), then use Garmin Express to reinstall the 2017.20 map. This should install all of North America, and will include the appropriate JCV file and voice recognition files to work as Garmin intends. If you also have the large JCV file from the 2017.10 map which you just said is present (which you must have manually downloaded and installed), it also needs to be deleted after making a computer backup before attempting to reinstall the 2017.20 map.

I've included a link to instructions for seeing the .system folder, etc. in a recent reply in case you're not seeing the .system folder in your nuvi 2595.

Once this is solved—and we're nearly there—if you avoid using MapInstall in the future, this problem should not recur.

From an earlier link I offered—look at the bolded line I'm emphasizing (Step 6):

COMPUTER SETTINGS for PC
To avoid problems, there are settings in Windows Explorer that you need to verify are set to specific values..

Step 1:
Hold down the “Windows Key” and press “E”. Windows Explorer should open.
Step 2:
In the Menu bar, left click on Tools. Then left click on Folder Options. The Folder Options dialog should open.
NOTE: In Vista or Win 7, if you do not see the Menu Bar that has Tools in it, press the ALT key to display the Menu Bar. In Win 7, you can open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Step 3:
Left click on the View tab. The Advanced Settings list should now be visible.
NOTE: in Win 7, you can click on the start button and type "hide extensions" in the search field and then select the "show or hide extensions" line to get to the View tab of Folder Options. In Win 8 two more ways. (a) Move cursor to right of screen until menu comes up. Select search and same as Win 7 type in file extensions for selections. Or (2) move cursor to to bottom left of screen when start shows right click and select control panel then folder options then view.
Step 4:
Check “show hidden files and folders”.
Step 5:
Make sure that check box next to “Hide extensions for known file types (Recommended)” is NOT selected
Step 6:
Make sure that check box next to “Hide protected operating system files (Recommended)” is NOT selected
Step 7:
Left click on "Apply" and then on OK at the bottom of the Folder Options dialog box to save your selections.

Like I said, with the card removed there are no maps.There isn't a Map folder on the internal storage.
I will do the free up you suggested.
Thank you.

If there are no maps with the card removed then I cannot see how there is 96% of used space on your nuvi?

The map folder, if present in your nuvi, isn't where the large old map files would be. They'll be in the .system folder. When you finally can see the .system folder and its contents, shout back with all files ending with .img.

Do not tinker with or remove these image files: gmapbmap.img and gmaptz.img. But do tell us the file names, sizes, and file dates of all the other .img files: gmapprom, gmapsupp, gmapsup1, and all others.

We may be close to a solution...and by avoiding all future use of MapInstall, this issue will not occur again. Also, if manually installing the large JCV file with a map version, always make sure it's removed before starting a future map update.

Any chance you have your nuvi in MTP mode instead of mass storage mode? If so, you will not see the \.system folder.

All the system file stuff has already been done.

Well, this was doing the grief before the 2nd map was installed.

Well, I'm diving back in. Thanks all.

Has anyone told skoville that he is never going to see the .system folder if he has not taken the Nuvi out of the default MTP mode? I admit I have not read the whole exchange.

I can see and open the \.system folder.

Good thought:

http://www.poi-factory.com/node/41416

Great. Now tell us the names, sizes and dates of all .img files seen in the .system folder and all .img files in the Map folder if present. Ditto for anywhere in the SD card.

I'm with sussamb in wondering how the 2595 can be so full. Older map files are very likely as are older JCV files, especially if you've manually added the Large JCV file for any map and also possibly not removed the smaller JCV file that came with a map update. You did mention having the Large JCV file for the 2017.10 map on your nuvi now, and it shouldn't be there.

In addition to past use of MapInstall, have you ever used the clone technique to move a map to a SD card. This can sometime result in residual SID and other large files that should have been deleted with a map update.

Even with a full nuvi, Garmin Express or GarminMapUpdater should have alerted you early in a map update process that there's insufficient room in the nuvi for the full map and it should have offered you the choice of installing a smaller map to the nuvi or the full map to a SD card (assuming you have an empty 4GB or larger SD card). You haven't mentioned seeing this alert.

Yes

There is only one .img file. I checked all the folders.

gmaptz.img and it's only 580 KB.
The largest file is GUPDATE.GCD 49,025 KB

These are the folders....
http://s1078.photobucket.com/user/skoxpress1/media/Computer/...

Should I clean out the interal storage like sussamb suggested or wait until you see this.

Well, I see the gmaptz and gmapbmap files in your .system folder but you're right, I'm not seeing any gmapprom or any variety of supplemental map. Have you looked in the \.system\Garmin and the \Garmin folders to see if there may be any .img files? Not having a 2595, I wonder if it could put maps there. Better yet, maybe a search of the entire nuvi for all .img files. If there's no large img file in the nuvi, then where has all the space gone? Leftover JCV files, leftover or corrupt other files?

Maybe give it a while to see what others suggest after looking at your folders before taking another step.

Maybe we need to find the thread discussing residual files in the SID or other folders where large files were left over after past map updates that caused issues like you're seeing.

Can you do the same photobucket image for your SD card and whatever folder in the SD card has the most data? What size SD card do you have? How much free space is in the SD right now? Unless the two City Navigator map files are hidden somewhere in the nuvi, they must be in the SD card somewhere. It'd be useful to again see all .img files anywhere in the SD.

PS: if this continues past today, don't panic if I seem to have disappeared. I leave the house at 5 AM tomorrow for a 7:30 surgery and probably a 2-day hospital stay. I can't wait to come back and see how this thread ends.

The Garmin folder has only .xml files. No .img.

http://s1078.photobucket.com/user/skoxpress1/media/Computer/...

No other image files.SD is 14.8 GB, 8.95 GB free.

Good luck tomorrow. I don't feel like jumping out the window anymore, thanks for hanging in there.

Map folder is 4.97 GB. That's both maps.

In your posted image, I see .system as a folder in the top line which makes me think you are showing us the root of your nuvi. Otherwise it would seem you smomehow have nested the .systme folder.

.system folder is in NUVI storage, not the SD.

We have to keep in mind the NUVI operated fine the problem was not being able to update with GE.

Understood. And if this is the root level of your internal storage, you have some problems. There should not be a ASR folder at this level. It should be inside of .system. And your map files should also be inside of .system.

This makes me think you somehow have nested the .system folder or you have manually copied some files to the wrong place. In either case you have some serious cleanup to do and it is no wonder you have no space left. If you want to PM one of the expert folks like CraigW or sussamb a complete directory listing of all your folders and subfolders, they could probably help you get it straitened out.

I believe you are right. CraigW is helping me through this, as is sussamb. Finding the correct folder structure for the NUVI would be a good start. Thanks.

alandb

Your a genius. Removed the offending ASR folder leaving the one in the .system folder. Now GE recognizes the SD and is asking if I want to install there. Should I manually delete the maps on the SD? Or will GE delete them both?

Great news. I do hope to hear all is well with your nuvi before 5 AM tomorrow, Arizona Time.

alandb, I also wondered about the files in the photo web site but thought it was just being displayed differently than what I'm used to seeing and that the folders/files under the top .system were in .system. Thanks for spotting that ASR was being duplicated. You didn't earn your 'tree' for nothing! A duplicate ASR folder (root and .system) certainly could explain the lack of internal storage. Hmm, skoville, if Garmin Express doesn't direct you to a map update to SD now but installs it to the nuvi itself, don't panic. It may just be that your nuvi can hold all of North America for now.

If the two maps on the SD card were installed with MapInstall, I'd delete them before trying the map update, and of course, not trusting my judgement, I'd back them up to my computer first. You also said you have the Large JCV file from the 2017.10 map somewhere. I'd also delete it before attempting the map update.

My hope is that Garmin Express will start up, give you the 'limited space in nuvi' warning and offer to install all of North America to the SD—or install the whole map to the nuvi. Whichever Garmin Express offers, accept it and for all future updates, keep the SD card because it will soon be needed if not needed just yet, and keep using Garmin Express.

And shun MapInstall

Interesting...If the wits of the combined POI Factory folks were put alongside the wits of Garmin Tech Support (even the faster phone support rather than email), who would have solved this first? Or maybe, would Garmin have solved it or would they have punted and offered a device swap?

If your photobucket display was of the root directory showing the .system folder, what do you see when you open the .system folder? If there's any large .img map files there, they could be using up lots of space that could be freed as well.

GE just said it detected a SD and wanted to know to install there. The file gmapprom.img is loaded in the Garmin folder. YEAH!
2 Day hospital, sounds like my knee replacement. At any rate, good luck and if we're not done I'm sure we will have more fun soon. Thanks.

Well, I'm going to give it a rest. GE must have installed it to the NUVI because now it's 98% full.

There is no reason you need a SD card on your model of nuvi with just NA maps. I don't know what you have done to get it messed up, but as I said before, you have some significant cleanup work that needs to be done. Your best bet is to call Garmin support. But if you want to try to fix it yourself, give one of the expert users here a complete directory listing of your nuvi and let them help you get it straitened out. Once things are cleaned up, Garmin Express will install the current map cleanly in internal storage, and you will not need the SD card.

Looks like some success while I've been sleeping! Looking at the screenshots you've posted so far something very wrong has happened, your Map folder for example appears to have a .system folder and a Garmin folder in it, and I can even see Firefox files along with many other files in the root directory that simply shouldn't be there, many of them should be in the .system directory. I suspect they're also there so you have duplicates taking up space. Would be good now to see a full breakdown of all folders, including what is now in the .system folder, as there is some serious culling to be done to get it back to 'normal' but glad it's working for now. If you'd rather pm it to me as alanb suggested that would be fine, or post the detail here.

I suspect the problem with Express occurred because your nuvi was simply too full, which doesn't allow Express to get started. Deleting files (in your case eventually the ASR files) resolves the issue. This isn't normally a problem since if Express is always used it doesn't allow the nuvi to get into that state, but manual intervention in some way by users can fill the nuvi to the point where Express fails. At one point Express would delete voice files to try to help, but that behaviour was removed as it caused other issues and confusion.

Use the Micro to full size adapter as needed and format on the computer using a card reader and this software. Don't format it any other way on the computer. A full overwrite format is preferable even though it will take about a minute per GB.

https://www.sdcard.org/downloads/formatter_4/

That would be great. All though it seems fine, I would like you to find out what junk is there and should be removed.
I'm packing it up now and will PM it too you. That would be easier than trying to image all the folder contents.
Very kind of you, thanks.

It's 7.09 GB and the only thing on the SD are the new files from GE upload.

I'll have a good look, you certainly shouldn't be using over 7Gb.

While sussamb is reviewing your directory listing, this would be a good time to make a full backup of your nuvi ... both internal storage and SD card. That way when you get sussamb's recommendations for cleaning things up, you will always be able to get back to your current status if you make a mistake.

Me? Make a mistake?

You just don't want to say "If susamb makes a mistake".

Just kidding guys.Getting this straightened out has made me giddy.

Thanks, updating as we speak.

Well for those following this and the issues skoville was having here's a brief summary. I was sent a copy of the nuvis files that without a map totalled 7.08Gb. Many folders that are in the .system directory were duplicated in the root directory, deleting those freed up some space but the main culprit was VR files in the ASR directory going back to 2013, totalling over 4Gb!

Deleting those got the total files down to under 2.5Gb, leaving now plenty of space to install the map onto the device.

I've sent skoville more detailed instructions on how to resolve this and now wait to hear how it went

Cool sussamb. Starting cleanup today.Thanks for all your work and to alandb. good luck today.

Except for temporally losing voice command, all's well that ends well.Everything seems copacetic.

Interested to hear how much space is now used on your nuvi and confirmation that map is now on it so you don't need the SD card?

Thanks for going "above and beyond" to help out another member.

There's 5.2 GB on the NUVI and 0 on the SD.

Confirmed.

I'm going to recheck it.