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Garmin Nuvi Battery Recall

 

Just saw this article why browsing the web:

http://www.slashgear.com/garmin-nuvi-battery-recall-over-pot...

They are talking about a potential fire hazard with overheating batteries. It appears the 200W, 250W, 260W, 7xx and 7xxT (where xx is a two-digit number) model numbers may be affected.

If you own one of the above models, you may want to check the Garmin site on whether yours is in the recall.

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Garmin Nuvi 660,Software Ver. 4.9, Audio 2.0,GPS 3.0, BT 0.00, Canada and US Map 2015.10
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Check here

Enter the serial number on the Garmin website here:

https://my.garmin.com/rma/recallLanding.faces

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Nuvi 2595LMT, Nuvi 1490T, Nuvi 260, GPSMAP 195

The 7xxT models aren't

The 7xxT models aren't recalled.

My 760T Not Recalled

My 760T not recalled.

dobs108

765T Recalled

My 765T has been recalled. Lets review: an update that caused my unit to brick, a very long wait for an update to fix a myriad of problems and now a recall. This company has some serious quality control problems.

.

MY 765T NOT RECALLED

--
Everyday is a GREAT day :)

Quality Control Problem?

mourton wrote:

My 765T has been recalled. Lets review: an update that caused my unit to brick, a very long wait for an update to fix a myriad of problems and now a recall. This company has some serious quality control problems.

Garmin doesn't manufacture the batteries used in the Nuvi's so I don't see how you can blame them for the problem. As for bricking your unit, is it possible that something you did during the update caused it to become a brick?

My 750 is not part of the recall.

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jackj180 wrote:
mourton wrote:

My 765T has been recalled. Lets review: an update that caused my unit to brick, a very long wait for an update to fix a myriad of problems and now a recall. This company has some serious quality control problems.

Garmin doesn't manufacture the batteries used in the Nuvi's so I don't see how you can blame them for the problem. As for bricking your unit, is it possible that something you did during the update caused it to become a brick?

My 750 is not part of the recall.

Sure you have to blame Garmin, after all they are the ones selling the final product and should have tested and vetted all sub suppliers. Toyota is being blamed for all sorts of problems for parts made by others that contribute to the final product. So too should Garmin IMHO.

Not blaming Garmin is kind of like saying the egg recall should be blamed on the chickens, and not the egg farmers/producers.

--
You can walk a horse to water, but a pencil has to be led.

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jackj180 wrote:

As for bricking your unit, is it possible that something you did during the update caused it to become a brick?

The 7x5 series bricking fiasco last year was due to faulty/buggy firmware code, not any type of user error.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

yours may not be, but...

chewbacca wrote:

The 7xxT models aren't recalled.

...my 755T has been recalled. Perfect timing as I was about to call them on another issue I was having.

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Garmin Quest/Quest2/Nuvi660/Nuvi755T

My Garminefone gets hot

I am not sure if there is a similar issue on Garminefone. Mine runs very hot sometime.

My nuvi 760 is recalled

I will be following the instructions to return my unit for a new battery.

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Nuvi 760 Nuvi 2598 LMT Garmin Streetpilot Onboard for iPhone

No recall...

....for my 765T. grin

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Nuvi 765T.

.

No recall for either my 750, 760 or 765T.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Painless

Holydoc wrote:

Just saw this article why browsing the web:

http://www.slashgear.com/garmin-nuvi-battery-recall-over-pot...

They are talking about a potential fire hazard with overheating batteries. It appears the 200W, 250W, 260W, 7xx and 7xxT (where xx is a two-digit number) model numbers may be affected.

If you own one of the above models, you may want to check the Garmin site on whether yours is in the recall.

Thanks for the heads-up.

Logged into mygarmin.com and as soon as I went to the units I have registered it showed that there was a recall and what I had to do.

Got a RMA (return authorization) and a UPS shipping sticker by return email within the hour.

They have a repair rep. in Brandon, Manitoba that I wasn't aware of.

Now to find a suitable shipping container.

Thanks again.

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John Nuvi 750 765T Winnipeg, MB

.

My 750 and 780 are not recalled. Thanks for the heads up.

--
"It's not where you start, but where you end up." Where am I and what am I doing in this hand basket?

safe

No recall for my 760 or 785T.

.

Keep in mind that if you send in your device to Garmin you may not necessarily get the exact same device back. So you should make a copy of any favorites and tracklogs before you send it in.

Potentially Great News

My 760's battery no longer holds a charge and needs to stay plugged in to work. This recall can gain me a brand new battery on Garmin's dime!

Garmin Nuvi Battery Recall - 765T

My 765T not recalled.

Good Advice

GadgetGuy2008 wrote:

Keep in mind that if you send in your device to Garmin you may not necessarily get the exact same device back. So you should make a copy of any favorites and tracklogs before you send it in.

Always a good practice to regularly back-up. In my case, I'm not interested in any of the data on the unit. As the 750 is not going to Garmin I'm guessing that this will be a straight battery swap.

But if there is info that one wanted to save I agree- Copy.

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John Nuvi 750 765T Winnipeg, MB

RECALL

My 885 is good

My 755T Not been recall My

My 755T Not been recall

My Friend have a nuvi 780 has been recall

My 765T

Is not in the recall group per the Garmin site.

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Nuvi2797LMT, Nuvi765T

thanks

for the important update

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___________________ Garmin 2455, 855, Oregon 550t

.

My 775T is good to go, no recall.

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nüvi 3790T | nüvi 775T | Those who make peaceful revolution impossible, will make violent revolution inevitable ~ JFK

Garmin Battery

Why doesn't Garmin contact the people who own the GPS Nuvi batteries in question? Garmin has all of our addresses from the time we registered our units.

--
No matter where you are "Life is Worth Living".

Thanks!

My 760 & 765T got a clean bill of health! grin

All three of my 780s are

All three of my 780s are clean

Recall

I’m thankful that none of my gpsr (750 or 755t) is being recalled. Thanks for the heads up Holydoc.

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nüvi 3790t & nüvi 3590LMT "always backup your files"

My 760......

was NOT recalled.

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Garmin Nuvi 465T

They Have

grampa-2007 wrote:

Why doesn't Garmin contact the people who own the GPS Nuvi batteries in question? Garmin has all of our addresses from the time we registered our units.

Read the bottom line of the recall notice.
"A detailed letter has been distributed to all Garmin customers of record for the devices that have been recalled"

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Nuvi 1450 Newbe When you see a fork in the road, Take it!

Left out

I am glad to have been left out on this recall

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Will nuvi 265W, Vista HCX, amateur radio

Whew!

Thanks for the heads-up! Glad my 780 isn't affected. smile

Dodged that one...

I think it is interesting that not all Garmins are recalled; my 760 was also not recalled.

Must have been a production problem with specific manufacturing runs. Presumably, Garmin used different battery manufacturers at different points in the product lifecycle. Or perhaps they went with only one battery manufacturer, and that company had a problem at some point(s) in time.

Has anyone ever changed their battery? Who is the battery manufacturer?

Glad I don't have to mess with this (though I feel for the ones that do). Seems like a real pain to worry about a fire hazard...

.

For those affected by the recall, at least you'll get a new battery out of it. With the age of some of these units (7x0 series especially) along with wear, use and heat, they're likely going to require a new battery soon anyways. If I wasn't able to personally change the battery in my units for whatever reason, I would just send mine in (if affected) and have the work done on their dime.

Recalled or not, this is a good wake-up call to be aware that these units are probably very likely due for a battery replacement regardless.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

According to the Wording

It's not just the battery that's at fault--it's the batteries manufactured within a limited date code range in combination with a specific printed circuit board (PCB) design.

That leaves me wondering whether Garmin modified the relevant PCBs after discovering the battery mfr modified their battery? Or switched to a slightly different (cheaper?) battery and later discovered they needed to modify the PCB?

If they're smart, Garmin is tracking the problems found on returned units and making modifications once a trend is detected. IMO, this theory supports why some units of a given model are recalled and others of that same model are not.

A suggestion about Posting whether yours was recalled

Now that it's been established that--for any single model--some units are recalled and others are not, I'd like to suggest that any value from similar additional posts about any specific individual's unit(s) is limited UNLESS we can gather enough data (serial numbers?) to develop and track the range of affected units ourselves.

Considering there's a link to a simple method of checking, I'm doubtful there's enough value in collecting the data to justify the effort, but perhaps it would reduce some of the clutter.

Anyone know whether serial numbers are sequential or encode other info like date manufactured, etc.? Any reason a serial number (or a portion thereof) shouldn't be disclosed openly? Got a different suggestion?

The Recall Letter--Some interesting text

Quote:

The unit’s battery will be replaced with a new battery and a spacer will be inserted on top of the battery next to the PCB. The insertion of the spacer will help minimize any interference between the PCB and the battery.

Are they implying there's a relationship to this (in an attempt to assign some blame to the customer)?:

Quote:

We also take this opportunity to re-emphasize that Garmin’s existing product literature for nüvi devices instructs and warns customers not to expose the products to extremely high temperatures by leaving nüvi units in the windshield while unattended because of the extremely high temperatures that can be reached on a car dashboard on a hot, sunny day. These high temperatures can cause the battery to swell, which could contribute to overheating risks.

As for the likelihood of getting your original unit back:

Quote:

Once the battery is replaced and the service concluded, your nüvi will be immediately returned to you.

.

Bayou Navigator wrote:

Are they implying there's a relationship to this (in an attempt to assign some blame to the customer)?

I think they're implying it's more likely to have problems when/if the battery swells due to heat/age/whatever. The swelling may be mis-aligning/moving things to where they were not intended to be, hence the need for the "spacer".

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

thanks.

rocknicehunter wrote:

Enter the serial number on the Garmin website here:

https://my.garmin.com/rma/recallLanding.faces

It was very easy. Mine is not recalled.

Man!! Why didn't I see this post yesterday.???.. @#$%^ Waaaahh

mad Man @#$%^ I sure wish I had seen this post before I ordered an "extended life battery" off Amazon for my 765T yesterday.. I did this because my battery life is so short when the unit is unplugged. I had already had sent this unit back to Garmin once for the "touch screen" issues and they sent me a refurb so I figured I would just replace the battery myself to avoid the hassel & expense of shipping costs... Now I can't wait to get home to check my serial is on the recall list.. In this case I hope its not...... ouch...

BTW I love this unit with all the bugs it still is one of the better GPS models Gamin makes.. Has all the bells and whistles I like....

--
"You know you are getting older when you now get the same thrill from a rocking chair that you used to get from a roller coaster".

Not Recalled

Just checked and mine is not recalled. My unit is several years old, so maybe they changed battery suppliers and had a problem with the newer ones?

Sucks!

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Nuvi 765T, Nuvi 2350LMT

Not my 750 either

Not my 750 either

Nice to know

Thanks for the info.

Not on list

My 265wt didn't make the list.

255W

My 255W is not part of this recall smile

Garmin Nuvi Battery Recall

No recall on my 855.

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3790LMT; 2595LMT; 3590LMT

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rthibodaux wrote:

No recall on my 855.

The only models that are part of the recall are:

Garmin wrote:

the 200W, 250W, 260W, 7xx and 7xxT (where xx is a two-digit number) model numbers may be affected.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

No recall for me

No recall for me sad

Thanks for link

rocknicehunter wrote:

Enter the serial number on the Garmin website here:

https://my.garmin.com/rma/recallLanding.faces

This made it easy to see that my Nuvi 750 was not recalled.
Thanks for posting this link.

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Mary, Nuvi 2450, Garmin Viago, Honda Navigation, Nuvi 750 (gave to son)
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