Garmin 765T - Problems entering text (gets stuck/freezes momentarily)

 

I have a 765T (this is actually a replacement 7655T that Garmin sent me when I sent my other unit back in for repair due to a problem with the screen - pressing the screen and something else on the screen being selected.)

This replacement unit didn't seem to suffer from the same problem so I figured I was fine. However, I've been noticing that this replacemtnt unit tends to hesitate/freeze when entering text sometimes. I notice it mostly on the Where to go> Points of Interest area. If I select "Spell Name" or "Spell" after selecting any other options in this area, when the keyboard comes up and I start typing, when I get to the 2nd letter, the screen freezes for about 3-4 seconds. It looks like the unit registers the letters if I keep typing and they just all show up at once after the screen unfreezes. The unit doesn't behave like that in any other areas where you have to use the keyboard but only inside "Points Of Interest" areas. This is very annoying and I am pretty sure my original unit didn't behave this way. Anyone know how to fix this?

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Garmin c340, Nuvi 350, Nuvi 765T, Nuvi 2360LMT
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Fix for 3.90?

Juggernaut wrote:
redvino1963 wrote:

However, I thought I had read somewhere that the map instalation automatically updates the software to the latest version as well? I still have v3.60 in my unit and it's been working perfectly. I don't want to install the latest map and bring v3.90 (and all its problems) in along with it. Is it true this will happen if I install the latest maps?

There are numerous posts on this fix from DorkusNimrod, on how to keep the current firmware. You just need to edit the .xml file.

There's a fix for 3.90? What's it entail?

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Garmin c340, Nuvi 350, Nuvi 765T, Nuvi 2360LMT

765T Screen Freezing on Text Entry...

Re-calibrate the screen display.

My new 765T did the same thing - until I re-calibrated the touch screen (as described in an older string in here somewhere - can anyone point it out again?)

A month of constant use since then and it's still fine...

[A]

--
Andrew

Copied from another

Copied from another site:

Screen Calibration:

With the unit powered off, press and hold the approx center of the screen. Continue pressing the screen and slide the power switch to the on position, then immediately to the lock position...do this in one continuous motion. Keep pressing the screen until the calibration routine appears (~15 seconds) and follow the prompts. Remember to slide the power switch from the lock position when you're done.

Thanks for the info.

Thanks for the info.

hahahaha....

ah_horlacher wrote:

Re-calibrate the screen display.

My new 765T did the same thing - until I re-calibrated the touch screen (as described in an older string in here somewhere - can anyone point it out again?)

A month of constant use since then and it's still fine...

[A]

Scereen re-calibration has got nothing to do with display freeze software bug...that's the first thing I've done after I discovered problem on my unit after upgrading to ver. 3.9 ...This sounds like answer from Garmin tech support ...first answer, it needs hard reset ... and if you mention it didn't work, then...there will be software update in about a week ...never mind it passed 4 weeks since... and nothing...kind of funny...but I'm glad it worked for you...or... you've just got used to live with it...

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vk

Just got my Nuvi 765T

Just got my Nuvi 765T yesterday. Updated maps and upgraded software to 3.9. I have the typing problem and also had a couple random restarts while routing to a couple destinations. I logged onto garmin today and it said there was a new update available. After a short update I dont notice what changed? Still software version 3.9 and still freezes while typing. I did my part and sent an email to garmin stating my problems while saying it seems to be a very well known problem across the internet. I'll be keeping my fingers crossed.

Garmin says fix within 30 days

I reported the typing problem by telephone to Garmin a couple of weeks ago. After talking to his supervisor, tech said it is a known problem and said a fix would be released soon . . . about 30 days. Tech said he would email me when it is released.

I'd be surprised to get an email, but I will keep checking the Garmin web site.

Barbara
NoCal

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Barbara nuvi 1450LMT

@ g33s0n6656...

The update was likely the Time Zone Map update. See http://www.poi-factory.com/node/29117

Don't use myDashboard to update your unit. Use WebUpdater...see why here:

http://www.poi-factory.com/node/29123

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

I hate it too, but...

I don't want to take the chance in buggering up the whole thing for good, case in point, your problem! An old addage comes to mind..."Two people repair watches, watchmakers and fools" I've grown to be 65 by knowing my limits, and this is one of them. There obviously are people on this site that are able to find their way out of this maze, I am not one of them! I'll wait for Garmin to bail me out of this, that is what I pay them for. In the fullness of time, a few weeks means nothing to me.

--
"Backward, turn backward, oh time in your flight, make me a child again, just for tonight."

So this will fix it???

DorkusNimrod wrote:

The update was likely the Time Zone Map update. See http://www.poi-factory.com/node/29117

Don't use myDashboard to update your unit. Use WebUpdater...see why here:

http://www.poi-factory.com/node/29123

So this update will fix the text entry delay problem???

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Garmin c340, Nuvi 350, Nuvi 765T, Nuvi 2360LMT

screen freezes

I aqlso found this as well as the occasional reboot for no apparent reason

nicko99 wrote:

I was seeing the same issue. I talked to Garmin and they didn't offer much help so I returned it for a different unit all together.

No,

myblubu wrote:
DorkusNimrod wrote:

The update was likely the Time Zone Map update.

So this update will fix the text entry delay problem???

We are still waiting for a 7x5 firmware update to replace 3.90 and address this problem.

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Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Why Won't They?

Why won't Garmin fix 3.90. The company has recently issued software updates to the 1490t and other units but continues to promise and not deliver a fix to 3.90 even though a review of the posts on this site evidence a serious problem with that version of the software that has existed since it was released. Should we conclude that Garmin no longer intends to support the 765?

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jpo

Nuvi 755T, 765T, 775T are being discontinued.

jpobesq wrote:

Why won't Garmin fix 3.90. The company has recently issued software updates to the 1490t and other units but continues to promise and not deliver a fix to 3.90 even though a review of the posts on this site evidence a serious problem with that version of the software that has existed since it was released. Should we conclude that Garmin no longer intends to support the 765?

Does not excuse failure to support

Garmin discontinuing the 765t and other 7X5 units does not excuse a failure to correct the problem with 3.90. Discontinuing models is a marketing decision. Many, if not all, 765t units are experiencing operational problems with 3.90 and many are still under warranty. If Garmin is not going to support units that may be discontinued in the future, tell the purchaser up front so that information can be factored into the decision to buy.

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jpo

RE: Nuvi 755T, 765T, 775T are being discontinued

Sources?

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Michael (Nuvi 2639LMT)

In My Opinion

In my opinion it means they haven't figured out what's wrong yet.

jpobesq wrote:

Why won't Garmin fix 3.90. The company has recently issued software updates to the 1490t and other units but continues to promise and not deliver a fix to 3.90 even though a review of the posts on this site evidence a serious problem with that version of the software that has existed since it was released. Should we conclude that Garmin no longer intends to support the 765?

--
The Wizard of Ahhhhhhhs - Earned my Windmill 4/12/2010

Probably not

jpobesq wrote:

Should we conclude that Garmin no longer intends to support the 765?

Probably not the case since they are still supporting the original Nuvi models, 3xx and 6xx that are years older than the 7x5.

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Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

Keep waiting...

t923347 wrote:
jpobesq wrote:

Should we conclude that Garmin no longer intends to support the 765?

Probably not the case since they are still supporting the original Nuvi models, 3xx and 6xx that are years older than the 7x5.

Just keep waiting...or buy another Nuvi...that's Garmin way...

--
vk

I have no problem with mine

I have no problem with mine since I downgraded to 3.60. Just returned from a 750 miles trip and it worked fine.

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GPSmap76Cx handheld, Nuvi 2557LMT, Nuvfi 2598LMTHD

Is there a way to check for

Is there a way to check for updates without bringing in my unit from the car?

Not just the 765T,

My 880 does the same thing. No word from Garmin on a fix for the 880 either.

Sounds Plausible

Ozme52 wrote:

In my opinion it means they haven't figured out what's wrong yet.

It sounds plausible for Garmin. As a developer, I sometimes wind up in a similar situation with my firms code base. I often have to go back to an earlier version of the source code that worked and work forward.

In the case of the 7x5 firmware, I have to wonder if it hasn't dawned on any of the developers to go to the 3.80 firmware (last one reported to work correctly) and work forward from there with the changes made to create 3.90. It is certainly possible that the problem exists in the older versions of the firmware and that changes to 3.90 actually exposed it. Having dumped some of the diagnostic reports from my 765T's crashes, there appears to be an occasional memory leak in the code. Those are some of the worst kinds of bugs to diagnose.

--
I support the right to keep and arm bears.

defective 765t

I have the same problem, I also have the problem with the screen, I touch "show maps" and "where to" is activated, calibrate screen worked for that but putting in the keyboard is a big pain. Got a RMA to send it back. I am afraid that Garmin will not correct the search options, too may firmware for too many GPS's

I don't type too much so I

I don't type too much so I just deal.

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Garmin Nuvi 765t

...

miles2912 wrote:

I don't type too much so I just deal.

Same here. For me, however, the freeze also occurs on the password screen.

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Michael (Nuvi 2639LMT)

Agree but for the times I am

Agree but for the times I am actually looking for a specific POI like this morning (Toys R Us), this defect is quite annoying.....

Followup

Has anyone been able to get by the white screen issue after downgrading to 3.60?

Thanks
Jeff

Jeffrey Jocsak wrote:

I sent Garmin an email about this issue and here is their reply:

"Thank you for contacting Garmin International. I have not heard of that issue turning up on units on a consistent basis. We may want to try a factory reset, which could erase favorites to see if the helps with the problem. Otherwise, I will pass this bug on to our software team for review in hopes of a software update. If the problem continues, the device may need to be exchanged. Please advise if this is the case."

I did reference this thread is case they were interested.

BTW has anyone found out how to get around the white screen after the downgrade to 3.60 then rebooting?

Thanks
Jeff

I Hate 3.90

My two month old 765T is really starting to drive me crazy. I have had three "Data Abort" crashes in the past week. My traffic reception is now very flaky with "Lost reception" occurring quite frequently. The diagnostic screen shows no reception problems and I can sometimes get it to start receiving again by putting the GTM 20 into test mode and then switching back to normal mode. Plus the stuttering screen input is really annoying.

The icing on the cake happened today. My "Home" setting disappeared. "Home" was still in my favorites but when I pressed "Go Home", the 765T told me "Home" was not set.

This device is rapidly becoming a major disappointment. I had hoped they would have replaced 3.90 by now but I guess Garmin is in no hurry to fix it considering all the new hardware they are pushing out.

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I support the right to keep and arm bears.

Return???

Is it possible for you to return the unit and get something else. I returned two of them to Costco and finally gave up on the unit. Over a month ago they kept telling me a fix would be out in a few days. I got a 1490T and downloaded the 4.1 update which has screwed up the blue tooth. One of the fixes in the update was to improve blue tooth connectivity. Now they tell me a fix will be out soon to fix the fix...Seems they cannot do much right these days....

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Bobby....Garmin 2450LM

Return???

.

--
Bobby....Garmin 2450LM

Return for another with the

Return for another with the same problem... lol

--
"You know you are getting older when you now get the same thrill from a rocking chair that you used to get from a roller coaster".

.

farrissr wrote:

Now they tell me a fix will be out soon to fix the fix...Seems they cannot do much right these days....

As always, they are likely way too busy pushing "new" units out the door...with those units having their own issues. The cycle continues over and over and over...

And 7x5 series users continue to wait for +5 months for a fix to buggy firmware v3.90.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

NO...

MrRochie wrote:

Return for another with the same problem... lol

Return for a different unit....don't know how long you have had it but if you can return it I would. If not insist that Garmin send you a different model...worth trying anyway.

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Bobby....Garmin 2450LM

765T firmware issues

Does anybody think that Garmin may be sitting on this issue, hoping that folks will get frustrated and buy upgrated newer models?

.

jolette wrote:

Does anybody think that Garmin may be sitting on this issue, hoping that folks will get frustrated and buy upgrated newer models?

I don't know about that but look at it this way; other newer models have all gotten firmware updates (some multiple) in the last month or so with the last 7x5 firmware update in December, 6 months ago. How long can it take to fix these lingering bugs anyways? Maybe the 7x5 series just isn't high on Garmin's priority list for fixing. It's too bad but the 7x5 series is a great, full featured unit when it works as it should but alas, it's been plagued with touch screen issues since it's release (which Garmin will likely still deny) and numerous firmware bugs. I'm still on v3.60 and all is well except for the occasional touch screen errors. Too bad newer units with later mainboard versions won't let users backdate to v3.60 (I have an original release unit).

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

what is Garmin doing?

I thought this was supposed to be fixed a while ago. What is Garmin doing? I reported the error about 2 months ago and nothing has been done.

Could Be

jolette wrote:

Does anybody think that Garmin may be sitting on this issue, hoping that folks will get frustrated and buy upgrated newer models?

Perhaps but all that will do is get people to upgrade to a newer model FROM A DIFFERENT VENDOR. If I had to recommend a device to someone today, I would probably tell them to go with TomTom or Magellan. I had been a very happy Garmin camper with my C330 and C550 but the 765T issues are insane. Six months since the buggy 3.90 came out and no fix is ridiculous. I had a chance to play with a 760 about two weeks ago and it behaved like the 765T should behave. I don't want to get a 1xxx model or some other Garmin at this point. I can wait a while longer for the them to fix the 7x5 series but if they still haven't fixed it by mid-summer, I will probably write off Garmin from any future purchases, including my planned lifetime maps purchases. Frankly they seem more concerned about pushing out newer models than trying to fix what is wrong with the existing devices. And, from posts here and on other forums, the newer models are having issues of their own. So may wind up trading one set of problems for another.

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I support the right to keep and arm bears.

I agree...

Aardvark wrote:
jolette wrote:

Does anybody think that Garmin may be sitting on this issue, hoping that folks will get frustrated and buy upgrated newer models?

Perhaps but all that will do is get people to upgrade to a newer model FROM A DIFFERENT VENDOR. If I had to recommend a device to someone today, I would probably tell them to go with TomTom or Magellan. I had been a very happy Garmin camper with my C330 and C550 but the 765T issues are insane. Six months since the buggy 3.90 came out and no fix is ridiculous. I had a chance to play with a 760 about two weeks ago and it behaved like the 765T should behave. I don't want to get a 1xxx model or some other Garmin at this point. I can wait a while longer for the them to fix the 7x5 series but if they still haven't fixed it by mid-summer, I will probably write off Garmin from any future purchases, including my planned lifetime maps purchases. Frankly they seem more concerned about pushing out newer models than trying to fix what is wrong with the existing devices. And, from posts here and on other forums, the newer models are having issues of their own. So may wind up trading one set of problems for another.

I 100% agree with you. I have till late this month to return my 765T to Amazon.com. If I dont have a fix to at least some of the current issues I'll definitely be looking into TomTom.

Text problem

Well it's been almost 6 months aince I contacted Garmin about thia problem. They are aware of it, but I don't think they are going to fix it? Probably will discontinue this model and the for them the problem will go away. Just checked this morning and no update. Go figure!!!

Still hopeful

I agree it shouldn't take Garmin this long to provide a fix for what appears to be a relatively minor problem on the 7x5. But I am still hopeful that they will, considering that they have released new firmware for the discontinued nuvi 6xx series as recently as March of this year.

--
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Garmin reply

I just received this response from Garmin a few days ago. Take it for what it's worth. Same old tune.

"Dear Jeffrey Jocsak,

Our engineers are working on the fix for this issue and plan to release it in the next software update. Unfortunately we do not have a time frame or estimate as to when that software update will be released."

Jeff

Garmin

It looks like Garmin is slipping in having the best GPS. My older unit worked better then this 765T

--
FJM

I was told the same thing a few weeks back.

Jeffrey Jocsak wrote:

I just received this response from Garmin a few days ago. Take it for what it's worth. Same old tune.

"Dear Jeffrey Jocsak,

Our engineers are working on the fix for this issue and plan to release it in the next software update. Unfortunately we do not have a time frame or estimate as to when that software update will be released."

Jeff

What are they waiting for?

zch888 wrote:
Jeffrey Jocsak wrote:

"Dear Jeffrey Jocsak,

Our engineers are working on the fix for this issue and plan to release it in the next software update. Unfortunately we do not have a time frame or estimate as to when that software update will be released."

I got similar message yesterday
"There has not been a software release yet, but we anticipate one soon. I am sorry for the inconvenience. Please reply if you need anything more."

Texting

Just back dated my software to 3.6. Got the same problem you explained. Updated back to 3.9. Guess we are just going to have to live with because don't think Garmin is going to fix this one?

Send it back.

arbrey wrote:

Just back dated my software to 3.6. Got the same problem you explained. Updated back to 3.9. Guess we are just going to have to live with because don't think Garmin is going to fix this one?

I would have Garmin replace the one you have and maybe the replacement will have 3.6 firmware. Is it possible to return it where you purchased it?? I returned two to Costco and finally went with a 1490T which I am very happy with.

--
Bobby....Garmin 2450LM

Well at least they are now

Well at least they are now admitting that there is an issue now - I guess that's progress.

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Garmin c340, Nuvi 350, Nuvi 765T, Nuvi 2360LMT

I agree. I have tried 2

I agree. I have tried 2 other 7 series models and they both have problems. I thought it was fat fingers

Seems to me that..

the less complicated these things are, the better they work, my 3XX series NEVER have problems, but my 765T is much prettier. I've kinda learned to work around the latest flaw in the 765T...oh well, I guess we have to wait...

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"Backward, turn backward, oh time in your flight, make me a child again, just for tonight."
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