I have a 765T (this is actually a replacement 7655T that Garmin sent me when I sent my other unit back in for repair due to a problem with the screen - pressing the screen and something else on the screen being selected.)
This replacement unit didn't seem to suffer from the same problem so I figured I was fine. However, I've been noticing that this replacemtnt unit tends to hesitate/freeze when entering text sometimes. I notice it mostly on the Where to go> Points of Interest area. If I select "Spell Name" or "Spell" after selecting any other options in this area, when the keyboard comes up and I start typing, when I get to the 2nd letter, the screen freezes for about 3-4 seconds. It looks like the unit registers the letters if I keep typing and they just all show up at once after the screen unfreezes. The unit doesn't behave like that in any other areas where you have to use the keyboard but only inside "Points Of Interest" areas. This is very annoying and I am pretty sure my original unit didn't behave this way. Anyone know how to fix this?
Mine started doing the same thing after the last SW update.
Garmin's quality control sucks....
Mine has experienced the same slowness but it must be some sequence of actions or events because it does not do it all the time. It acts like it is just busy doing an indexing of the first letter typed or maybe accepting traffic info. I can't make mine act up unless it is plugged in in the car where the traffic receiver is activated. I'm not positive about the traffic receiver but perhaps others can respond with their observations. Overall not a very bad problem, just slow.
This is an identified problem that was introduced in software 3.90. If you back level to 3.60, the problem isn't there. There is a discussion thread on this on another forum (GPS Review Forum). Several users have reported this to Garmin support and I would encourage you to do the same. They will hopefully fix it in a future software release.
I was seeing the same issue. I talked to Garmin and they didn't offer much help so I returned it for a different unit all together.
I have the same type of issue with my 765, but it seems to be limited to freezing temporarily when searching for a POI using the Spell Name screen and occurs immediately when the 2nd character is entered. I have also found that while the display ceases to display subsequent characters for 5 seconds or so, that they will eventually display immediately after the screen thaws.
its like Garmin is inserting these bugs into the later updates so u get frustrated and go buy a newer unit..
perhaps the Garmin engineers arent as moronic as we all think.
As Alan mentioned, this is a verified bug in 3.90 and backdating to 3.60 totally fixes it. Reporting the issue to Garmin is imperative as they clearly do not have the ability to even test an obvious, easily reproducible bug to verify it, then send it on to software "engineering". One user I believe who reported the bug actually got the tech to physically test for the bug and of course, the tech indeed verified it. The hypothetical question was then raised whether or not that tech then reported the bug to "tech support".
Seriously, if you have this issue with 3.90, please report it to Garmin as it's very easily reproducible. Simply do a POI search (Where To>Points of Interest>Spell name). Type in the name and the keyboard will freeze after the second character is typed, then the keyboard will again be responsive after ~6 seconds and will then display all the typed (seemingly unregistered) characters after the freeze.
Thanks for all of the comments! I guess I am not the only one experiencing this. I sent an email to Garmin Customer Support over the weekend and got a reply this morning. They suggested doing a master reset on my unit to see if it fixed the problem. I did and the problem is still there. I sent them back a message telling them this, we'll see what they suggest next...
I have the same problem with my 755T. just bought it about a week ago and having exactly the same problem with the seconf letter. This doesn't happen all the time just when I have do a quick find
I have the same problem with my 765t when I'm typing the name of a POI but it friezes only for two seconds. I reported it to Garmin but no answer yet.
I just got the response from Garmin after telling them that the Master Reset didn't solve my problem. they basically want me to reinstall the latest version of the software and if that doesn't work, then send it back for an exchange. I'm wondering if I'm going to get the same problem? And I'm going to have to pay to ship this thing back again! Here is their response:
Garmin releases system/operating software updates throughout the year. We would recommend running the WebUpdater program at least once every month to ensure that your device is up to date with the system software. If the WebUpdater program has not been installed on the computer please use the following link to start the download process for the program. Please use this to re-install the current version.
If the device continues to have this delay, I have set up a repair for your unit. Our turn around time is generally within 7-10 business days from the time Garmin receives your device. Please send the unit only. Do not include any accessories, such as SD cards, cases, mounts, or cables. Accessories sent may not be returned. If you send the unit to us in the original packaging, the original packaging will not be returned.
You can ship your unit to Garmin via UPS, FedEx, USPS, or any other delivery service that will allow you to track the shipment. Make sure it is securely packed for shipment so that it is not damaged in the shipping process. It is also a good idea to insure the shipment however, it is not necessary.
@ myblublu & others...
This is a known issue/bug that is easily remedied by backdating the firmware to v3.60 (from the current buggy v3.90).
It's good that you notified Garmin of the issue for the record and is necessary to let the issue be known for them to correct in the future.
Further, if Garmin "repairs" the unit by sending you a replacement which also has the buggy v3.90 firmware installed on it, you will have the same issue. However, if they have a newer firmware version installed on it where the bug is resolved (there is nothing newer than v3.90 for download as of Feb 8, 2010), then it may corrected.
Regardless, if you backdate to v3.60 which resolves the issue, you can just as easily update to the newest version when released. I personally have found nothing in v3.90 that requires that I use it, in fact it has other issues regarding delays in the traffic data feed.
Here's how to easily fix it yourself:
Backup your favorites:
From the nuvi drive, copy x:/Garmin/GPX/current.gpx to your backup location. To restore them, copy current.gpx back to the same folder on the nuvi but rename it to temp.gpx (important). On the next power cycle*, the favorites will be read from temp.gpx into the non-user accessible memory area on the nuvi where they are actually stored (current.gpx is only a shadowed backup of your favorites).
Backdate the firmware to v3.60
1. Download/save the nuvi 7x5 series firmware v3.60 from here:
2. Connect the nuvi to the PC's USB port, and allow it to be recognized. Drag the file you downloaded to the WebUpdater icon.
3. After the process is complete, safely disconnect the nuvi from the PC and power-cycle it. You will get a prompt stating that the firmware found is older than what is currently on the unit and if you wish to proceed. Answer "yes" and the firmware will be backdated to v3.60
4. Restore your favorites if necessary using the above procedure.
DorkusNimrod, I downloaded the file but don't understand what you mean by dragging it to the Web-updater icon. Where can I find this icon?
Download and install WebUpdater from Garmin. After installation, there should be a WebUpdater shortcut icon on your desktop. If there is not, drag the icon there yourself from the Start Menu (Start/Programs/Garmin) to the desktop. Then drag the firmware update file you downloaded to the desktop icon.
DorkusNimrod, do you know if it causes any problems to backlevel the 7x5 software to 3.60 for users that originally received their unit with 3.80, then updated to 3.90? It seems I read somewhere that it could be a problem, but I can't seem to find that post now. I don't think it is possible to backlevel to 3.80, so is there any harm in going back to 3.60?
Maybe I missed what you read but this is the first that I've heard of any potential issues backdating a factory installed 3.80. You cannot backdate nor update any 7x5 series to 3.80 since that version was never publicly released for download (Garmin internal firmware release).
I must have dreamed it because I can't seem to find it again. I just thought I would ask in case anyone reading this had a concern. Maybe someone who has downgraded a 3.80 unit to 3.60 will chime in here and confirm that all is well.
Here is the answer I got from Garmin.
Please follow these steps:
1. Please go to the WebUpdater webpage by clicking on the following link: http://www.garmin.com/support/download_details.jsp?id=931.
2. You will see a link labeled Download, please click on it.
3. You will be asked if you want to Run or Save the file, please click Run.
4. After the file downloads, you may receive a security warning; if you do, please click Run.
5. Please select your setup language and click Next (the following instructions are based on the English selection).
6. You will see a new window; please click Next.
7. A license agreement will appear; please agree to the terms and then click Next.
8. You will see the destination folder, please click Next.
9. ClickInstall; the WebUpdater installation will begin.
10. After the installation, please ensure that there is a checkmark next to Yes, I want to launch WebUpdater now and then click Finish.
11. The WebUpdater program will launch - again, please ensure that your unit is connected to the computer and turned on.
12. Click Next; you should then see your device listed (if you do not, then please click on Find Device). Once your device is listed, please click Next.
13. A new window will appear with information about the update for your unit, please click Next.
14. A new license agreement will appear, please click that you agree and then click Next.
15. The unit's internal operating system/software (sometimes called "firmware") will then be updated.
16. Once the download is complete, please click Finish.
17. You may now disconnect the unit; it is ready to use
Here is the answer I got from Garmin.
Please follow these steps: [snip]
That's just Garmin's canned response to download/install WebUpdater and update your unit's firmware...if there's no new update, nothing will be corrected.
Did you try the backdate to 3.60? Did it correct the freeze issue?
Greatly appreciate the info!
I'm experiencing the issue as well.
1. As I too was initially unclear on the "WebUpdater" directions, I connected my unit to my PC and went poking around looking for same.
Failing that, I did find in the "RemoteSW" folder a
15Mb .GCD file (006B063000) that looks to be the firmware update we are looking to replace. Can I just cut 'n past onto this one?
2. If either your "updater" or my aforementioned process are used successfully, will it in any way jeopardize my recent install of the 2010 map pack?
3. Can you kindly post us a link to the WebUpdater you are referring to?
It's right here: http://www8.garmin.com/support/collection.jsp?product=999-99...
Failing that, I did find in the "RemoteSW" folder a
15Mb .GCD file (006B063000) that looks to be the firmware update we are looking to replace.
That is NOT the firmware update file so do NOT delete it. The firmware update file after being transferred from WebUpdater (or another process) is always named GUPDATE.GCD and is the x:\Garmin folder (1xxx series units are different in where the firmware update file is).
It has already been posted in this thread. But just to be redundant, here it is again
I humbly beg your forbearance on this matter!
Since my last post I did see the link above directing me to the aforementioned WebUpdater software. While I was able to install and run it... (I even dropped the ver 3.60 firmware file onto it) it nonetheless goes ahead and defaults to "the most current" version of the firmware (3.90)!?
Am I missing a step?
After running WebUpdater with the file being transferred successfully, did you power-cycle the nuvi? Were you given a message after that power-cycle that "the software found is older than the software currently on the unit. Do you wish to proceed installing the older software?" You need to press Yes at this prompt.
What firmware came pre-loaded on your unit when it was purchased? Was it 3.80? If so, Garmin may have coded these 3.80 units to not be able to be backdated...
Yes I backdated to 3.60. Easy to do. So far it did fix the typing freeze. So far so good.
Undeterred, I went back after it again.
I dropped the 3.60 file onto the WebUpdater and after asking me if I wanted to reinstall the firmware (to which I said "yes" this time) it gives me a "ver. 3.90 found" screen with no discernible option to pick a prior version. :-/
As to your other comment, yes, I believe mine came with ver. 3.8 as I just received it from Amazon earlier this week and it did do a firmware upgrade to 3.9 from the "My Dashboard" page before I started using it.
I find it odd though that Garmin would go to the effort to prohibit backdating...
If anybody has any other suggestions, I'm all ears.
Thanks again to you all!
Something sounds wrong with the way WebUpdater is working...are you sure you downloaded the file via the link I provided?
If you have, try bypassing WebUpdater for the backdate: (WebUpdate only copies, then renames the file as you'll do below)
1. Copy the downloaded firmware file to the nuvi into the x:\Garmin folder.
2. Rename the file you just copied on the nuvi to GUPDATE.GCD
3. Disconnect, then power-cycle the unit.
The update/backdate will take place here. If it's a backdate, it will prompt you if you're sure you want to do this. If it's an update and the update file is newer than what is currently flashed to the unit, the update will proceed with no prompt.
I have a 785T and it does this same thing.
Did as you suggested.
Restarted it... but it didn't seem to reload the new firmware file.
When I went to SYSTEM > About on the unit... it still shows as ver 3.90.
Are you sure we want to put the renamed .GCD file in the main "Garmin" drive and not rather in a particular subfolder?
The file does NOT go in the "main Garmin drive" (do you mean root?). It goes into the Garmin folder, not the root of the Garmin drive. Other files in the Garmin folder are gmapprom.img & gmapbmap.img (among others)
I've been doing this for years...I'm sure the file goes into the Garmin folder. Seems as if you're doing everything right so the only other thing that I can think of is that Garmin is probably preventing backdating with units which came preloaded from Garmin with v3.80.
Maybe this is what Alan had heard about the backdating...thinking back, I seem to vaguely recall hearing something like this myself now that my memory has been jarred.
If Garmin is indeed preventing backdating, I'm afraid you may be stuck at 3.90 and will need to wait for a newer version to correct any issues.
WORKED! … and does it ever.
I am happily now living in the blissful past that is version 3.60.
Second letter lag… instantly GONE!
I fact, it seems that all operations are a bit snappier than with FW ver. 3.90.
Where I was getting stuck was on the renaming/copying of the older version file. For some reason, I was reluctant to rename it while in the folder on my PC. So I copied it over to the device as such and tried to then delete the existing GUPDATE.GCD file. No dice… perhaps it was in use. Rereading your last vehement post got me to flash on my mistake and rename it PRIOR to transfer and… viola!
As I copied it over, it asked if I want to replace existing file, I said “yes” and the transaction proceeded without hesitation. Subsequent to that, The GPS then asked me if I wanted to replace my current version of software with an older one, again a “yes” and this time, it did indeed take the expected amount of time to load the new (old) firmware and nirvana… or, more specifically, a smoothly working device… was achieved.
Lastly, as you predicted, my 2010 maps survived intact as did my 970 POI’s and splash screen pic of the girlfriend and I.
THANK YOU for sticking with me.
BTW, since we are chatting about tweaks… has anyone other than me noticed that the touch screen’s input accuracy is not very good? It seems that mine regularly misreads inputs by as much as 1/8th of an inch which results in frequent misspellings and inaccurate button pushes.
[and PLEASE!, don’t tell me that there’s a firmware fix for it!!!]
I love a story with a happy ending.
The error-prone touchscreen of the 7x5 series is well known. Search the forum for more info...here's just one thread:
Aside from sending it back to Garmin, your only recourse is to recalibrate it (maybe a couple of times) which may or may not help. Firmware updates have not corrected it as it seems more than likely to be bad hardware which software cannot totally correct.
Touchscreen calibration routine:
With the unit off, press and hold (& continue to hold until the calibration screen pops up) the center of the screen. In *one continuous motion*, slide the power switch to the ON position (far left), then immediately to the LOCK position (far right). Do not pause or stop in this motion. In ~10 seconds, the touchscreen calibration routine will appear.
Typical GARMIN they will fix one software bug and introducing the different one. Maybe, just... job security? Or else???
I sent email to garmin, got their reply. Said to do hard reset-did it have the same problem. Think the 755 and 765 came out in 2008. You'd think Garmin would have gotten enough emails about this problem by now to something else than recommens a hard reset
and maybe then they will get this problem fixed. While we all think it has been well documented with them...mayb it hasn't. If everyone on this forum were to contact them ..that kind of pressure might get them moving!
Just a thought!
The units may have been released quite awhile ago but firmware v3.90 is the culprit here and not the unit itself. The firmware was released Dec 18, 2009
As was mentioned in posts above, firmware v3.60 does NOT have this issue.
Garmin will nearly always tell you to do a hard reset...this is normal procedure.
Got a recent email from Garmin about this problem. Says they are aware of it and their engineering dept is working on a fix and to keep checking your Updater. Well we know they are working-just how long it will take remains to be seen!
Same issue on my 756t over here and I'm glad to see that it's only a firmware problem and not hardware. I'll be downgrading from 3.9 to 3.6 whenever I get a chance. Thanks for the instructions!
Update: I went down to 3.6 from 3.9 and it worked. But then after powering down after using it for a while and power back up later my unit was white screened. I updated back to 3.9, powered down and powered back up and the screen is back to normal. I guess i'll just have to live with the text problem until there's a fix. That was scary
When backdating firmware, a hard reset is mandatory. When updating, not so much so. Some here (such as myself) use it after an update as well.
I am glad to know that Garmin has acknowledged this problem. It always bothers me when I hear that they have advised a user to hard-reset or even worse, RMA their unit (as they did with myblubu in the earlier post) for an issue they know exists.
i followed the instructions to get back to 3.60. it worked. then i try to recalibrate the keyboard screen. this resulted in getting "white screened". nothing would work. so i updated the software to the only edition available, 3.90 via the webupgrader. tho, i was back to 3.90, at least my screen now worked. i have tried to get back to 3.60 using the instructions (again). but i never get the "an earlier version" is available, do you want to install it" screen. anyone got any ideas on how i can get back to 3.60. i hate the freezing screen.
Did you do a hard reset immediately after all firmware updates/backdates as I suggested above?
If you're having issues with the updating/backdating, I would just stay where you are now at 3.90 and wait for a fix from Garmin.
i called garmin support. they are aware of "freezing" problem with 3.90. he said......there should be a patch this week or next. ( he, also said, he had some land in florida, he could sell me cheap!" lol)
Yes, the same thing happens to me too. It is annoying, but things could be worse.
Garmin has never to my knoweledge sent out a release without bugs crawling all over it....
what is the same? the sequence of going from 3.8, 3.9,3.6, white screened back to 3.9. see previous message above..
or the call to garmin?
I recently purchased a Garmin 765T which unfortunately as most probably do, I updated it to the latest firmware and maps as soon as I connected it to my laptop. I soon after noticed this second character delay problem as mentioned in this thread and then began my search on the Internet for any information. Luckily I stumbled on this site and thread. After reading the instructions to go back to 3.60 from 3.90 I called Garmin to see what their response might be to the temporary freezing problem. The initial support person had me do a hard reset, which of course results in a loss of all your favorites.
After informing the support person about this thread and mentioning returning to 3.60 seems to be a solution to the problem I was transferred to a “software technician”. The software technician quickly pointed out there is no such record in their database regarding this type of problem with version 3.90 and that if I decided to take the advise of a web forum and go back to 3.60 it would be at my own risk. He further indicated that the 765T model with Bluetooth capability will commonly have an issue with backdating a firmware release. He also informed me that the only version prior to 3.90 they even have on their site was 3.30 for my model. Interesting that the download for 3.60 on this forum is from garmin.com and they don't know about it. His final answer was I would need to wait for a new firmware release if indeed that was the problem. I informed the support person I would instead return the unit, which he responded to with “whatever you want”.
I then instead proceeded with the download and copy of the GCD file (I have a Mac so the copy to the icon approach does not work). After copying over the original file on the 765T and cycling the power, and finally saying yes to the “do you want to apply the older firmware revision” viola everything is working perfectly again. Although I must say I find it surprising the 765T is about 10% slower in searching points of interest then my older 760 model and yes they both have the same latest maps download.
I wonder when Garmin will finally get their act together on this problem. They may be getting a lot of unnecessary returns. Anyway they obviously haven’t communicated the problem with support or even documented it in the support database as of 02/11/10. Thanks everyone I ended my day on a happy note whereas without this thread I would be in a much different mood.
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