City Navigator North America 2013.20 is available

On my Nuvi1450LMT, between the greater NYC Metropolitan area & Chicago in 2011 and currently the speed limit mapping is usually very accurate. It is the traffic (T) and routing which is mostly meaningless 50+ mile radius of NYC. As an avid hiker: I'm also finding an unwelcome decrease in rural terrain detail (per above post).

Thanks!

While a few days late, I just wanted to say "thank you" to all who responded to my original posting, which going back, I feel I made an ass out of myself by posting it. I should have simply researched it some more and called Garmin before posting it, but nonetheless I appreciate the professionalism from all who responded. Why I was referring to an SD card as a USB card is beyond me, honestly I am smarter than that, I think it was because I was half asleep when posting.

I did in fact call Garmin and the very friendly tech did talk me through deleting some additional foreign language files, etc. Once he did that, I was able to fit on the 2013.20 map update on to my unit without problems.

He verified as many of you did that adding a simple card (he stated MicroSD but others here have said just a standard SD card so unsure which one my unit supports, but I will find out) would solve the issue with the future map updates as he say they at times they be bigger in size than what the unit will support. Also he did confirm that my 1450 unit is in fact a 2GB internal hard drive space as many of you pointed out.

I was able to get lucky this time he said by deleting some files mentioned above and having the latest update fit onto the HD but I will pick up an SD card (or MicroSD if that is what is required) soon for the next map update.

Also I am sure everyone has noticed regarding the firmware update, that after completing, it on the Garmin site, it will say it is still available when checking again. The Garmin rep told me that this is an issue with the site across the board for all users and is being addressed. I thought it was just an issue with my unit because I would update the firmware and then re-check the site and it would still show as "Update Available" but he did say they are working to fix that glitch on their website if anyone else had noticed it too.

will use a micro SD card. A regular SD will not fit. I would suggest getting a 4 GB or 8 GB card ... they are cheap these days, under $10 if you find a good sale. Stick with a name brand like Sandisk, Transcend, g.skill, etc.

I bought an 8GB SanDisk micro SD in preparation for updating to the 2013.20 map.

I put the card in the nuvi 50 and when I connected it to my work PC, I have a drive for the Garmin with the 184MB I have left on it, and a seperate drive ('E') for the removable storage device.

Is this correct, or should the nuvi have 8GB available. And should the SD card show under the Garmin drive, or is it correct that it shows as its own drive.

Of course I won't be able to do the update until tonight as I don't have the admin rights at work. I just wanted to verify the SD card worked.

Opinions please, thank you.

With a SD card in your Nuvi, attaching it to any PC will produce notification of two new USB drives - usually you first see the SD card explorer window and then a dialog asking what you want to do with the Nuvi itself (like look at its jpegs or open in explorer, or "do nothing").

What you see is normal.

You cannot change the amount of internal memory on your Nuvi - that was fixed when you purchased it.

What you can do is get additional free space on the the Nuvi by deleting files that are not needed.

Have you done a backup of your unit???? If not see http://www.poi-factory.com/node/30394

I've deleted everything except the keyboard files as they don't say exactly what language they are. I presume the en-us is the american english, but all the keyboards except that one will only yield one more MB so the nuvi only has 184 MBs left.

I foolishly didn't do a back-up before deleting the foriegn language stuff, but did do one not long ago. Hopefully that won't be a problem.

I don't get the dialog box at work, but may get it at home. At work, I just get two new 'drives' in Windows Explorer, the Garmin drive and the 'other device' drive for the SD card.

I've been using Garmin GPS units for a while now (350, 1450LMT) As each new map rolls out you have folks that report that there are no updates for new streets and corrections aren't being applied. Do things normally get taken out in a map update when nothing has changed? So far I've seen:

1. One particular exit is not announced. Layout hasn't changed for as long as I can remember.

2. Address number for an office building can no longer be found. Building has been here for years and has been in previous Garmin updates for years.

Same o Same o, but nice to have the newest

Haven't put the maps on my 8GB SD card yet, so far just my POIs on the card from this site. Starting to look like I need to put the maps on the card now as well.

When you look at the nuvi through explorer you will see 2 drives. One will be the nuvi and the other will be the sd card. Usually the sd card will be 1 letter after the nuvi.

So I am a little bummed. I have 43MB of Custom POIs on my 2555 and little else. I am being told that I cannot update my maps (or any subsection of it) without an SD card. I've removed all the extraneous voices, help, text. and show 1GB free out of 3.6GB available. I still am not clear on whether a map update (I am going from 2012.40 to 2013.20) replaces or adds to the existing maps. I am highly disappointed that updates are this large. Am I doing something wrong here?

You do not require an SD card. When you update the maps, the old ones are replaced by the new. 1GB free is MORE than enough free space.

You're upset that the map, Junction Views and built-in POIs are more complete than they were six months ago?

To your other questions, Map Updates replace the old map and its components. It does not add to existing maps and other files.

Go out to Wal-Mart or Amazon and buy a 4GB or 8GB card and install the new map update to SD. All will be well and your nuvi will be better than it was before--all for a one-time $10 or so price of a SD card.

I am somewhat surprised that with 1GB of free space with the old map, that you can't install all of North America. I am very surprised to hear you say that Map Updater will not let you install any subsection of the 2013.20 map update. These statements seem wrong to me.

Yes, I am upset that my device has 1.05GB free and an update will no longer fit on it. I think a 30% increase in size is a bit ridiculous. With 1.05GB free I can install only Canada. Exactly ZERO of the US will install. The statements are not wrong.

Call Garmin, There appears to be something wrong with your nuvi specifically that is not consistent with the nuvi 25x5 model lineup in general. According to the Factory's Garmin Memory thread:

http://www.poi-factory.com/node/33586

the nuvi 25x5 series has approximately 7GB of storage. Your earlier statement is that your nuvi has 3.6GB of storage with 1GB free. There's a discrepancy here that Garmin needs to address.

Further, as WAASup states, if you're updating City Navigator NA 2012.40 with all of North America to 2013.20 and have 1GB free space, you will be able to install all of North America. Once again, if this isn't happening, there's something very odd going on with your nuvi that no one else is reporting. A call to Garmin and having them access your nuvi online and see what's going on may well fix your device. If they can't fix it, then go for a warranty exchange.

If you want to sleuth this out on your own before calling Garmin, use your computer to explore the contents of your nuvi. Are there any extra very large files present? Does the nuvi drive really show that it has only 3.6GB of total storage and that 2.6GB is used leaving 1GB free? Something is very odd here.

Here are the exact file sizes for the CN NA maps:
2012.40 1,703,247,872 bytes (1.58 GB)
2013.20 1,839,792,128 bytes (1.71 GB)

So the new map will take an additional .23 GB. With 1 GB of free space you should have no problem with the map update.

That is correct if the unit has 4GB of internal memory that would leave approximately 3.6GB of usable space. It was always my assumption that the Nuvi 2555LMT was a 4GB unit. I am kind of hoping for another 2555 owner to hop in a tell me differently.

When I access the device through windows, the size of all folders and files visible (not hidden) is less then 150MB. I suspect the maps and important parts are on a partition not easily accessible by a standard windows browser.

I will see what Garmin has to say about it.

*Update*
Here is a fantastic wrinkle. Now that I've already gone through the initial steps to install (chosen the map to install) it will not let me go back AND when I go into my Dashboard it says my maps are up to date. Perfect! Now I have no US maps and not even complete Canadian maps plus the Dashboard thinks I am current. I really do love the newest Garmin firmware and GCP.

are in a folder named .system. To see all files on your nuvi, you need to change your Windows folder options to show hidden files and to not hide protected operating system files.

The second issue you added is not a problem. Just log on to my.garmin.com, then click on myMaps and click on the Download link. You can redownload and reinstall as many times as you wish for a full year.

Here is a screenshot showing my issue. There are two screenshots here actually. The inset is showing the available space on the device. The larger shot is of the map area selection showing all locations as red (unavailable to install).

http://i.imgur.com/mecS8.png

When reinstalling a map supposedly already on your nuvi, you need to go to myMaps, not myDashboard, then select your nuvi and Download the map again. As you saw, myDashboard will think your map is up-to-date. myMaps is where to look to redownload and reinstall a map.

But unless our faq on memory size is wrong, your 2555 should have 7GB of storage and should have no problem installing all of North America. Even if the 2555 is a 4GB model, it should have no issue with a full map update.

Do you by any chance have extra maps loaded. On your nuvi, go to the MapInfo page (maybe tap Tools/Settings/Map/MapInfo) and tell us what maps you see listed there. I wonder if your nuvi by some chance hasn't fully removed an older map and has one or more older versions of City Navigator installed. If you find more than one map there, let us know and we can try working with you again. Since you haven't written about knowingly installing extra maps, you should only have one map shown on your nuvi's MapInfo page, and it'll be the last City Navigator map that was installed or updated on the unit. Having more than one City Navigator displayed will eat up nuvi storage quite quickly (more than 2GB per map for nuvis like yours that have Junction View files in addition to the map file).

If not, my earlier suggestion of calling Garmin is the way to go since you are seeing results that are not expected for a 2555 and that indicates to me that there's something wrong with your device that Garmin will either identify and fix--or will offer an exchange for a functioning 2555.

One last thought: from your image provided, I see that you're using LifeTime Updater. Some folks here have had issues with map updates using Lifetime Updater that were resolved by uninstalling LifeTime Updater and doing a manual Map update. Note that during the update, you'll receive another recommendation to install LifeTime Updater. I suggest not following this Garmin recommendation.

Good luck and report back. With the added info we're getting from you, we'll either find out what's going on and fix it--or we'll know for sure that the only solution will be for you to contact Garmin. Right now, I anxiously await your report of your nuvi's MapInfo listing since your issue may be caused by the device currently containing more than one version of City Navigator.

My myMaps shows the following:

CN North America
2013.20 Lower 49 States NE

Which is interesting since that wasn't even an available option. I am going to try to uninstall the lifetime updater and update from the web to see what happens.

Your webpage called myMaps shows what Garmin thinks is on your nuvi.

What I'd like to see is what your nuvi shows. On the nuvi, find your MapInfo and tell us what's listed. (See earlier message for finding MapInfo on your nuvi.)

Another interesting observation would be to set your PC's folder options as alandb suggests (show hidden and system files) and with your nuvi connected to your computer, use your computer to explore what's on your nuvi as well as to tell us what the computer thinks the total storage space on the nuvi is. If you're comfortable doing this, try to find the directory on the nuvi that holds the map files (which are .img files). You should have a gmapbmap.img file around 50MB and a gmapprom.img file that will be around 1GB (if you had all of North America, it'd be around 1.8GB). I'm wondering if you have other img files that are taking up space. Is there any gmapsup.img or gmapsup1.img file?

It looks like the suggestion to remove lifetime updater and install manually worked. I received no errors at all installing the entire lower US. Looks like I am good to go (and will never use lifetime updater again. )

Thanks all for your help!!

Great news. It's still surprising that you can't install AK and Canada and get the full North America update.

And thanks to you for posting the one image. If we hadn't seen Lifetime Updater in the image, we may never have suggested the manual update.

I like poi-factory. If you have a problem some one will help you solve it. If they can't than you go to Garmin, but, start here first.

So far, it has been an awful experience with the new maps. The routing is particularly bad in my area, contrary to the last map update, taking me places far out of the way, longer routes etc. But that is Garmin.

I am unable to find 2013.20

Garmin tells me there is a software glitch on there end that will not recognize my unit. Has anyone else experienced this problem?

Are you using Garmin's Lifetime Updater? If so, try uninstalling Lifetime Updater from your computer, then sign into myGarmin and see if the update works from there. Some folks have had issues with Lifetime Updater.

https://my.garmin.com/mygarmin/login.htm

If updating your map manually, note that during the map update process, it'll suggest you install Lifetime Updater. I'll suggest you decline.

If you're not using Lifetime Updater, please give is some more detail on what's happening when you try your 2013.20 map update with no success.

Hi,

New member here. Just bought a Garmin 2595 LMT. Never had a GPS before. I tried to download the latest map update per the dashboard, but it got stuck on the "preparing maps" step. It stayed there for hours, with no progress. This morning, I downloaded the GarminLifetimeUpdaterInstaller executable and tried the install. It offered a reinstall of Full Coverage of NA (2013.20), like a newbie, I accepted it. It's been running for 7 hours now. Anyone have an idea how long this might take? And, like a newbie (unfortunately I found this site after I started the reinstall), I did not take a backup. Any suggestions are welcome.

Thanks in advance.

2013.20 does not even show up as available. It says that I am up to date with 2013.10

does it say you are up to date with 2013.10? If you log on at my.Garmin.com, then click on myMaps, does the 2013.20 show up?

If it's stuck at preparing maps which is a computer issue, I wonder about your computer. (If the problem was a long download, I'd worry about your internet connection and its speed, and if a long transfer from computer to the GPS...well, I'm not sure what I'd worry about there.)

One possibility is a corrupt download of the map update files. How long did the download take and did it seem to occur without a hitch?

Did you choose to install the new map update to the device, to the device and computer or to computer only? (If you don't remember selecting one of these, the default is Device Only).

How old is your computer? How much memory? How much free hard drive space? Has the hard drive been defragmented in the past? What computer operating system? During this 7+ hour wait, do you see your hard drive light flashing?

As you say, 7+ hours is longer than what we've seen here for a normal map update.

Please confirm that your computer hasn't gone to sleep either during the download or elsewhere in the update process. Also, confirm that your nuvi is USBed to your computer during this process--it'd be a shame to find that "preparing maps" is actually complete but it's waiting to see the nuvi device to start the transfer. Hmm--also, is the nuvi USBed to the computer directly or through a USB hub? A direct connection is preferred--in fact, sometime a USB connection to a USB port on the back of the computer works while one to the front fails. Sorry, just thinking out loud...

Does your computer meet Garmin's requirements:

PC ◦Windows® XP SP3 or newer
◦1 GB RAM
◦1024 x 768 display
◦USB port
◦Microsoft .NET Framework 4 Client Profile (included)
◦Internet access

Mac® ◦Any Intel-based Mac or PowerPC G4 or later Mac
◦OS X 10.4.11 or later
◦1 GB RAM
◦1024 x 768 display
◦USB port
◦Internet access

Also donaldb, in your two posts you've made two statements:

1) Garmin tells me there is a software glitch on there end that will not recognize my unit.

and

2) 2013.20 does not even show up as available. It says that I am up to date with 2013.10.

In #1, you say Garmin doesn't recognize your nuvi while in #2, Garmin recognizes the unit but says map is up-to-date.

Did something happen between 1 and 2? I'm trying to understand, as is alandb, where the problem is cropping up.

As originally asked as well, does your computer have Garmin Lifetime Updater installed? If so, what happens if you uninstall Lifetime Updater and try to update your map?

The PC is XP SP3. It has 4 GB RAM and is about 7 years old. It has about 50 GB free on the hard drive. The PC has not gone to sleep. I don't recall selecting where to perform the install, so it must have defaulted to the device. It certainly could have been a PC issue last night. The download took about 30 minutes, then it got stuck on "preparing maps". It's not doing an update at this point since it got stuck at "preparing maps". So, now it's doing a reinstall of full coverage of NA. That's what's been taking 8 hours, not a map update. Microsoft .NET Framework 4 security updates were installed prior to the reinstall. I'm just curious if anyone thinks 9+ hours now is a reason to be concerned for a reinstall of full coverage for NA. Also, there's no real progress bar on the display. Is there a way to tell how much(and how much remains) the install has completed? The USB is connected directly to the PC, actually, it's to a port on the front of the PC ... I have used this port before for external HDs so I know it works.

Thanks for the quick reply.

Yes, eight hours is a reason to be concerned although at this point, you may want to let it run even longer to see if the situation is resolved with added time. 30-minutes for the full download indicates a pretty speedy broadband connection. If you don't have a fast broadband connection, I'd worry that maybe the download was incomplete.

Another thought is that if the first download was corrupt, it's possible the 2nd map update attempt used the downloaded file from the day before rather than downloading it again. This could be fixed by clearing your computer's temporary files, cookies etc. and if you're using Internet Explorer, this can be done through the Tools/InternetOptions/BrowsingHistory area, then starting the map update yet a third time.

Yet a third thought is that Microsoft's .NET Framework installation was corrupt. Errors with .NET Framework have caused a lot of issues with Garmin software and the problems caused result in no error message so it's hard to know that .NET Framework is the problem. If you do cancel this update, you may want to go to Windows Update, and check its history for failed updates. Also to check for new Windows Updates as there may be extra .NET Framework updates available.

Although your nuvi has a USB 2.0 port, your older computer may still only have a USB 1.1 port and this will cause slow transfers from computer to nuvi.

You say your first attempt stuck at "preparing maps." Where is the update right now in your 2nd attempt?

If it were my choice, I'd probably let the 2nd update continue to run and see if it succeeds rather than cancel it and start over.

PS--when you do finish, be sure to use the computer's Safely Disconnect or Eject option, then disconnect the cable--rather than simply pulling the USB cable.

Good luck and plz report back at some point.

CraigW has lots of knowledge and gives great advice, so you may want to try what he is suggesting. It is not quite the approach I would take tho.

I would cancel the current process. If it has not finished in 8 hours, I don't think it is going to. I would start over and split the process up. Use the my.Garmin.com > myMaps and redownload (don't use Lifetime Map Updater). When you get to the Options screen, select Install to Computer Only.

If that step completes, then go to your installed programs, and you should find the MapInstall program from Garmin. Connect your nuvi and run MapInstall to install the map from your computer to to the nuvi.

Thank you for your fast reply and detailed questions. I'm going to let it run overnight and keep my fingers crossed that it's complete in the morning. I wanted to reinterate it's not doing an update, but somehow I elected to do a complete reinstall. I confirmed through Windows Update the .NET Framework updates were successful. I do have a fast internet connection. My company pays for a level of service at my home that's similar to a business connection since I occasionally have to connect to work to perform my job. Here's to hoping it's finished when I wake up tomorrow morning.

alandb, does using MapInstall from a computer to put a map on a nuvi include installation of the Junction View file or other features?

I thought I've read here that MapInstall only transfers the map and excludes all the added features.

And if I have this wrong, folks, please correct me.

2013.10, using map install from the computer, I did not get the JCV. That folder remained empty. I'm not aware of any other feature that was missed.

Thanks, that's what I thought. I checked your nuvi profile and it's like mine in that the only feature we have that uses special files is Junction View.

The 2595LMT also has Traffic Trends, Enhanced pedestrian info, Exit Services and maybe some other things. If any of these also use extra files not transferred with MapInstall, they might be lost, too.

Just a thought.

But at this point, if I was the OP, I would want to successfully get an operational map on my nuvi, do a backup, then proceed from that point to try to get the JCV and other possible missing features that normally download with the map.

The other thing that could be tried if the OP has a SD card reader built in on his computer is to temporarily install directly to a SD card. The map and other installed files can then be manually copied over to the Nuvi. This process eliminates the problems with the USB connection during the download and install.

Good luck and sleep well tonight It's probably what I would do, too...and then when it was still running Monday morning, I'd listen to alandb rather than me Thanks for the thumbs up, alandb, but I'll say now that I rank your advice above mine in general here at The Factory.

One last thing. As I understand the map update process, a map update is identical to a complete reinstall. I don't think there's a difference since in each case, all the map and feature files of the old map are replaced with files from the new map.

Thank you to CraigW and alandb for the suggestions. I really appreciate it. I'll provide an update tomorrow and hope it helps someone else in the future.

I followed these instructions and was able to get the map update installed. Thank you very much for your assistance. And thanks to Craigw for all your help also.

that you have a working map on your nuvi. Now make a backup so you can easily get back to this point if you need to. See http://www.poi-factory.com/node/30394

I think you will find as CraigW warned that you may not have Junction View data on your nuvi, and possibly not voice recognition, time zone data and other features that should be downloaded with the map. So you should do some testing to see what (if anything) is missing.

I updated my map to the 2013.20 version. The process took almost 5 1/2 hours, from running map updater, to fianl installation.

Once the update started, there were 3 parts which I think were preparing maps, saving maps and installing maps. The screen said the 1st part would take 4 hours (which it did), the 2nd part would take 5 minutes (more like 20) and the 3rd part 10 minutes (more like 30 minutes).

I only have the lower 49 states, and my map options were what I have, plus regions like NE, SE, SW, etc. I just chose the lower 49 states.

I don't have the fastest internet so that may have increased my time. Though I have lifetime updater on my computer, I went through the Garmin website.

Prior to updating, I had 185 MB of free space on the nuvi 50 and after the update I had 151 MB so obviously the 8 GB micro SD card I had in the unit wasn't needed.

I still have all my custom POIs, Junction View and Lane Assist so it seems all is well.

I gusee I will eb able to do a few more updates withought needing the micro SD card, unless I downloada lot of new POI files.

As always, THANKS!!!! to POI Factory and all the great folks here!.

a new map to wreck!

With your nuvi and a SD card:

https://support.garmin.com/support/searchSupport/case.faces?...

you could install all of North America rather than just the Lower 49 states. Given the low price of a 4 or 8GB SD card these days, that's a small price to pay for Canada and Alaska. (It makes Seward's 2 cents an acre to buy Alaska positively expensive in comparison.)

Updating GPS maps should NOT be so complicated.

Garmin and other companies should design their systems to be used even by a novice user.

Sometimes I think they are taking extreme measures to protect their interests.

So far I have found Garmin Support personnel to be helpful when real problems become severe.