Garmin keeps rebooting (Garmin Drive 51 USA LM)

 

I recently purchased a Garmin Drive 51 USA LM from Best Buy, first use after about 15 minutes it rebooted itself while I was using the navigation. Kept rebooting every 1-2 minutes. A total pain since you have to then press "Accept" and then "See Map" to get back to the nav screen. At least it wasn't losing my spot on the map. While keeping just the map screen on with NO navigation going on, it doesn't randomly reboot. Tried it again using the Nav and same issue, rebooted itself while driving after around 15 minutes. It's a brand new device, but past the 14 day return policy at Best Buy. The device was fully charged before first use, updated on my home computer, and continually plugged in to the power port using their provided cable. I find it odd that it only seems to be doing this while using the nav part and not just the map screen with no destination. Saw that this was a problem in other models but not with this particular one. Any suggestions?

Make sure it is really charged and receiving power

JennB wrote:

The device was fully charged before first use, updated on my home computer, and continually plugged in to the power port using their provided cable.

If the USB cable to a computer is being used for its first charge, that may not be enough. It needs charging for 5 hours. Too many things can go wrong in that time. The computer can go to sleep, which turns off the USB port. It would be better to use a Garmin wall charger, which supplies more current than the USB cable.

Make sure it is really getting power in the car and not running from the internal battery. Car cigar lighter outlets are notorious for bad or intermittent connections.

It reboots when navigating because the electrical load goes up when the processor is getting the heavy use of navigating.

This was a problem in other models, but there is nothing wrong with any of these models. It is the nut behind the wheel! No one can expect a hi-res electronic device to operate without enough electricity.

One last thought - If the GPS was updated while the battery was mostly discharged, I would be concerned that the update did not go properly due to a lack of electricity. Once the GPS is really fully charged, run Garmin Express again and see if it needs an update.

dobs108 smile

Your GPS

Your GPS has a one year warranty from Garmin. I would suggest you call them and if they can't get your issue settled over the phone they will give you instructions on how to obtain a replacement. You can contact Garmin Support at:

U.S. 913-397-8200 | 1-888-442-7646
Canada 1-866-429-9296

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Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

Sometimes reboots are caused

Sometimes reboots are caused by software corruption. I had similar issue and was almost ready to get it replaced but after reset and maps re-install, all issues disappeared.

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Iphone XR, Drivesmart 61,Nuvicam, Nuvi3597

file corruption

If problems started after updating maps than I agree with rookie8155 about file corruption. Especially if restarts happen when you are switching to navigation. Try to reset device to factory defaults and reinstall map. Than see if it will work correctly. If not - you have warranty to use.

When you first registered device with Garmin Express did it had more updates than just maps? Something like firmware for example? If Garmin didn't changed it for newer devices they advised not to update firmware and maps at this same time, but first update one, than reboot and update second. It use to be two separate programs, but now GE can do both updates at this same time. That may cause problem sometimes.

Reboot

I just did a 1 week trip and took my "trusty" Nuvi 850 along. I had it happen a few times that all of a sudden it rebooted.

Because of other 12 volt items I have to use a 4 way splitter.

But that does not explain why the 850 reboots right down to the Garmin screen as if it were being started again even if there were a momentary 12 volt disconnect. The battery is good and holds a charge so the GPS should not start totally afresh.

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Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, SmartDrive 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.

8xx rebooting

@Melaqueman ... The 8xx series is notorious for spontaneous reboots. I think in that series it is related more to software crashes than power supply issues. On my 855, if I get too aggressive with POI alerts, it is guaranteed I will get at least one spontaneous reboot somewhere on my trip. I don't think Garmin ever got the bugs out of the 8xx and 5000 which are the only nuvi's that were built on a unix or linux kernel.

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Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Thanks

Thanks alandb for the info. Good thing the 850 is not my main GPS. I also have a 2797 and a built-in in my car Garmin based GPS.

I took it along since the 850 is far easier to manipulate than the in car GPS.

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Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, SmartDrive 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.

Garmin Drivesmart 65 Resets

Continues to reset itself while in navigation mode. Contacted Garmin support and they determined that the device has “corrupted” software. Awesome service, they are shipping me a new one and giving me a UPS label to return the defective device.

I've always had good luck with Garmin

EZVZ wrote:

Continues to reset itself while in navigation mode. Contacted Garmin support and they determined that the device has “corrupted” software. Awesome service, they are shipping me a new one and giving me a UPS label to return the defective device.

Every time that I have called Garmin about an issue, they have been great in helping me with the problem. That's one of the reasons that I keep buying their products.

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It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Nuvi 67lm

My gps reboots when the cabin temp gets above 90F