Map updates?

 

I purchased a refurbished RE50. I can't get any map updates, the "register for lifetime updates" button is greyed out, and the gps tells me the maps are over 1 year old. I registered and updated the unit when I got it a week ago, I thought it updated my maps, but NO.
Has anyone else encountered this problem?

.

My thought is lifetime maps is for original owner. When you registered, you would be second owner. If this is the case, can you ask original owner to update for you?

I gave my old garmin to my brother in law. I changed my password and gave him access to that account so he has lifetime maps. I created a new account for myself for my new garmin.

That's my 2 cents

Does

dbusguy wrote:

My thought is lifetime maps is for original owner. When you registered, you would be second owner. If this is the case, can you ask original owner to update for you?

I gave my old garmin to my brother in law. I changed my password and gave him access to that account so he has lifetime maps. I created a new account for myself for my new garmin.

That's my 2 cents

Does dbusguy's Rand McNally map updates work the same as the Garmin lifetime map policy?

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Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

I Get Map Updates on a 2nd Hand Garmin Unit

I bought a used Garmin 3790 on e-bay a couple of years ago where the seller had a lifetime map subscription. He transferred the ownership to me on the Garmin website and I've been getting Garmin map updates ever since.

Should

t923347 wrote:
dbusguy wrote:

My thought is lifetime maps is for original owner. When you registered, you would be second owner. If this is the case, can you ask original owner to update for you?

I gave my old garmin to my brother in law. I changed my password and gave him access to that account so he has lifetime maps. I created a new account for myself for my new garmin.

That's my 2 cents

Does dbusguy's Rand McNally map updates work the same as the Garmin lifetime map policy?

Should have said MrPogi's Rand McNally. redface

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Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

I bought it REFURBISHED.

I bought it REFURBISHED, not used. As such it should have lifetime maps - it was advertised that way. It appears the maps are from 2014 (dates on the files)
Customer support told me to delete a config file. I did. Now it doesn't tell me maps are out of date, but they still are the old maps. I replied to their email support, 5 days now and no reply.

Maybe

MrPogi wrote:

Customer support told me to delete a config file. I did. Now it doesn't tell me maps are out of date, but they still are the old maps.

Have you tried to update the maps since? Maybe removing that config file will let you update now?

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Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, SmartDrive 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.