Map Install Problem - Map file of 2180.6 Mb not going to Destination with 31090.4 MB available

 

Helping a buddy with a Zumo 350 install all of NA 2019.1 onto his device.

Got the NA Canada and Border states to go vai Express but Mapinstall 4.1.1. won't let me install the remainder to an SD card. Mapinstall is the current version.

Card is freshly formatted. I have tried it with the SD card mounted on my Mac (had the Garmin id file on the card) and also in the Zumo. Fresh format to MS-DOS (FAT) each time. Totally blank card used on the try via the Zumo. Reread the FAQ on Cloning after the first error to be sure I was not making a mistake.

Keep getting the same error msg
"The map set is approximately 2180.6 MB, but only 31090.4 MB is available in the destination. Please select fewer maps and try again."

With a ratio of 1/10 of maps to available storage, something isn't working.

Card and method have worked many times before to pull the additional maps onto the device.

Suggestions?

Cheers
Bob
Ottawa
Not the one in Illinois

--
I am actually uglier than the GIF! <grin>

A few thoughts

While we're waiting for someone with an answer, here are a few thoughts from a non-Mac non-zumo user.

1) From this FAQ:

http://www.poi-factory.com/node/42561

it is questionable whether the zumo 3xx series can handle files over 2GB in size. Note that the FAQ doesn't say that the 3xx can't read files over 2GB in size (I love double negatives apparently), but it does say that if a zumo 4xx or 5xx has the latest software updates, it can handle files of 2+GB. The 3xx series: ?? If the 350 can't handle files over 2GB in size, that may explain why past map updates worked for you since the SD card map file may have been under 2GB up to this map update. What would happen if instead of choosing everything other than Canada and Border states, you instead chose a smaller subset (maybe drop Mexico and the Caribbean)? If MapInstall selected a mapset under 2GB in filesize and it did install to the SD card, then maybe the zumo can't handle 2+GB files.

2) When I saw your FAT format statement, I was going to suggest you try FAT32 instead, but I gather that when Macs offer SD card formats, their FAT is actually a FAT32 and if that's right, you should be OK. (Remember that I'm not a Mac user so question all that I write.)

3) Your choice of a 32GB SD card is at the max of what a zumo 350 can handle. If you have a blank 4, 8 or 16GB SD card, what happens if you try using it to install your mapset of everything other than Canada and the Border States?

4) Where'd you buy the 32GB SD card? If from Asia through eBay or something similar, know that there are a lot of counterfeit SD cards sold at bargain prices that are not 32GB cards. If in doubt, the H2testw program can verify your SD card.

Good luck and keep us in the loop on your progress. cool

Round Two - Still no luck

Thank-you for the suggestions, CraigW.

Suggestion 1) File Size: It is not the file size. As per your suggestion, I chose a few maps about 2MB in total. Same problem and error message though it does identify the file as being only 2MB.

Suggestion 2) Should be good on the formatting. I uses the MS-DOS(FAT) choice on all my SD cards that I use in my own devices (Nuvi 360, 765, 775, 2689)

Suggestion 3) I'll see if I have a smaller SD card and give it a whirl.

Suggestion 4) Card was sourced from Best Buy a few years ago and has been working. I am wondering if my friend's card has bit the dust. Tried looking for the Mac equivalent of your H2testw program. I found one but the install is beyond what I'm comfortable with, both in source and skills required.

Cheers
Bob

--
I am actually uglier than the GIF! <grin>

Bummer

RKLLKR wrote:

Thank-you for the suggestions, CraigW.

Suggestion 1) File Size: It is not the file size. As per your suggestion, I chose a few maps about 2MB in total. Same problem and error message though it does identify the file as being only 2MB.

Suggestion 2) Should be good on the formatting. I uses the MS-DOS(FAT) choice on all my SD cards that I use in my own devices (Nuvi 360, 765, 775, 2689)

Suggestion 3) I'll see if I have a smaller SD card and give it a whirl.

Suggestion 4) Card was sourced from Best Buy a few years ago and has been working. I am wondering if my friend's card has bit the dust. Tried looking for the Mac equivalent of your H2testw program. I found one but the install is beyond what I'm comfortable with, both in source and skills required.

Cheers
Bob

Well shucks.

Obviously, the error message from your first post is nonsense and that makes me think that some Garmin-unexpected error occurred resulting correctly in an error message but the text of the error has no connection to what the actual error was.

I like your thought that the old SD card may have finally died and that you'll look for another or a smaller card to repeat the test.

The only final thought I have is that you say you tried other map regions of about 2GB. If the 2GB limit is the issue, your other map region attempts must be under 2GB. What if you tried a quite small region of 1-1.5GB in size.

Ah, yet one more thought. The current map, 2019.10 was revised for some reason known only to Garmin. I wonder if your download of the 2019.10 to the zumo and your Mac was done with the original 2019.10 version and if part of that map update's "recall" problem could be affecting your zumo update. The test would be to redownload/reinstall the "new improved" 2019.10 to the zumo/Mac and then repeat the MapInstall to a SD card. This would be the last thing I suggest trying giving the effort required.

Good luck. Keep us in the loop so other zumo 350 folks may benefit from your findings in the future.

Round Three - Still a problem

Possible Solutions

Smaller / Different SD card: Tried a 16Gb card that I use for European maps. Reformatted the card, installed into the Zumo and tried again. Chose a smaller map set slightly over 2MB and got the same error.

Install direct to Zumo: Chose a single map that would not fill remaining storage on the Zumo and tried. Same error msg stating that the map was too large but still showed the correct map size and correct remaining device destination storage szie.

Zumo Card: Proven to work. Took the Zumo card, reformatted and then installed all of Europe on it. No problem and confirmed the maps show in my Nuvi 2689.

Zumo Card in Zumo: With map set of less than 2MG (1.04) and tried again. Same error.

Zumo Car in Zum0: Selected every map area in 2019.1 and tried again. Same error.

So I believe that I've:

Shown that Mapinstall is good (works putting my Euro maps onto both discs)

Shown that the Zumo card is good (took my Euro maps)

Shown that even small sets cannot go onto the Zumo main storage (set would not have exceeded internal storage, card was not destination)

If my logic is correct, there is some not right with taking the full NA 2019.1 map, breaking it into chunks and installing a chunk of any size on a Zumo or even talking all areas of 2019.1 and installing to a Zumo with card. Garmin Express did load Canada and US Border States due to internal storage limits and put the Full NA 2019.1 onto my IMac.

I'm stumped. Might be time for an e-mail to Garmin Support. I am not patient enough to wait on the phone for extended periods.

Anyone tried installing portions of 2019.1 or full 2019.1 onto a card in another device with success?

Cheers

Bob

--
I am actually uglier than the GIF! <grin>

Wow

RKLLKR wrote:

Possible Solutions

Smaller / Different SD card:
...

Anyone tried installing portions of 2019.1 or full 2019.1 onto a card in another device with success?

Cheers

Bob

Wow, a very thorough test and explanation of what you did. Kudos!

Regarding your last question, I did install all of 2019.10 (the early version) to a SD card for use in my nuvi 750 but it was with Garmin Express with no need to use MapInstall.

I may be showing my lack of knowledge of the old zumo series, but here goes... If the zumo 350 can read files over 2GB in size, does Garmin Express give you the option to install all of 2019.10 to an SD card for the zumo to use rather than your installing part of the map internally in the zumo and then trying to use MapInstall to put the rest of NA onto the SD card? I expect you will reply that the reason you're doing it your way is that the zumo 3xx series is a series that is not offered the install-to-SD-if-insufficient-room-internally and that's why you're using MapInstall.

If your problem is part of why Garmin pulled the first release of 2019.10 which was fixed with the revised, but still named 2019.10 release, which version do you think you're using? From what I see here:
http://www.poi-factory.com/node/48256
it appears the newer version was released around March 8. If you're working with the original map update release that you downloaded before March 8th, it may be worth trying the newer one especially since you say you were able to install all of North America to the zumo and SD card with previous North America map updates.

Finally, have you tried the clone technique:
http://www.poi-factory.com/node/39231
I wonder if it may work either with the map split between the zumo and SD or maybe even better, installing the entire North America to the SD card.

The zumo 3xx series is a tough one to find FAQs and other info regarding it. So many of the Garmin FAQs don't mention any zumo before the 4xx series.

As always, good luck. The good news for you is that the zumo isn't your GPS...and that your buddy with the 350 is lucky to have you available.

Point of clarification..

Just as a point of clarification to CraigW's posts ... the zumo 350 is a 2012 model, newer than the 4xx and 6xx series. There "should" be no problem on that new of a device with Garmin Express installing to SD card when there is insufficient space in internal memory or with a map file size > 2 GB.

I know that is not of much help in giving you a solution, but wanted to make sure you were not chasing a non existent problem. Craig's suggestion of trying the cloning method is a good one, but realize that it will require some manual cleanup of internal memory to get things working right. Make sure you have studied and followed the FAQs for using mass storage mode (instead of MTP mode) and exposing the hidden .system folder on your zumo.

Probably your best solution is to contact Garmin customer support by phone. Be at your computer when you call so they can connect to your zumo remotely to diagnose the problem.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Thanks!

alandb wrote:

Just as a point of clarification to CraigW's posts

the zumo 350 is a 2012 model, newer than the 4xx and 6xx series...

Thanks so much for the info and straightening me out. This does make a successful resolution more likely and all discussion of the 2GB limit moot.

Given the newness of the zumo 350, shouldn't Garmin Express offer the zumo 350 the full North America map update to a SD card if insufficient internal space remains and avoid the whole need to use MapInstall from a computer's map?

Enquiring minds need to know. In 2020, will a new zumo series be the zumo 2xx series? rolleyes Ignore that thought. Just look at the list of zumo series dates and model numbers. Was the zumo series naming convention created by someone under the influence? confused

http://www.poi-factory.com/node/42240

7/2007 zumo 450, 500, 550
4/2009 zumo 660
3/2010 zumo 220
5/2010 zumo 665
6/2012 zumo 350
9/2013 zumo 390
4/2014 zumo 590
3/2016 zumo 395, 595

Once again, thanks, alandb, for the clarification and for maintaining the release date FAQ here at The Factory.

And RKLLKR, if you can determine the total memory of the zumo 350, it'd be great to offer the info to the author of the Garmin Memory FAQ:

http://www.poi-factory.com/node/34375

Agreed! No logic in model numbering.

CraigW wrote:

Enquiring minds need to know. In 2020, will a new zumo series be the zumo 2xx series? rolleyes Ignore that thought. Just look at the list of zumo series dates and model numbers. Was the zumo series naming convention created by someone under the influence? confused

Well Craig, as stated in the FAQ: "The model numbering sequence and feature sets are far from logical and can cause confusion in our discussions in the forum." smile wink

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Hmm

alandb wrote:

Well Craig, as stated in the FAQ: "The model numbering sequence and feature sets are far from logical and can cause confusion in our discussions in the forum." smile wink

I resemble that remark.

Logical?

Don't think you can call Garmin logical. We're barely into 2018 and the map set is 2019. A higher GPS number does not necessarily signify the newest model!

--
Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, 3790LMT passed on to my daughter. Using Windows 10. DashCam with GPS.

Follow Up on the additional points raised.

Map Download - Downloaded 2019.1 on March 11th (ie the second version)

Garming Express Option to SD - I am never given the option using Express to download all of NA to an SD disc. For both the Zumo and my wife's Nuvi 360, all I am offered is NA - Canada and Border States. I am using the Mac Version of Express so it may be unable to do the loading to a disc.

Clone to card: I was so used to using MapInstall on the Nuvi 360, once I saw that the full NA wouldn't go on the Zumo, I just assumed I'd do a MapInstall. I tried the cloning method and it worked! Garming Express installed all of NA 2019.1 to the disc and I followed the instructions on placing all the files on the disc in their proper locations. Painfully slow transfering some of the Card Files back onto the Zumo though. Probably a function of the Zumo's USB port speed.

Still haven't worked out why MapInstall does not work, but hey who cares? Cloning carries the day.

Thank-you all for your help.

Paraphrasing an old flight instructor of mine

"Once again, skill and cunning (and a knowledgeable user community) overcomes fear and ignorance."

Cheers
Bob

--
I am actually uglier than the GIF! <grin>

Cloning.

@RKLLKR ... Glad you found the cloning method useful.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Well done, sir

RKLLKR wrote:

Map Download - Downloaded 2019.1 on March 11th (ie the second version)

Garming Express Option to SD...

That's great! Your buddy has a great friend.

Thanks also for adding the 350's total storage to update the FAQ.

And once again, a shoutout to alandb for the cloning FAQ.

Not Enough Room

I have had this happen to me a few times when trying to load maps.

I usually go in and make sure I delete the previous maps using the delete command.

BE SURE to back up whatever you intend to delete first.

Maybe

I'm not understanding something right. For my Nuvi 855 I have to use the cloning method. But once the map is installed on the SD card, that's it, I never even attempt to copy from the SD card to the 855. Just run the map from the SD card!

--
Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, 3790LMT passed on to my daughter. Using Windows 10. DashCam with GPS.

Placing Files back onto the Zumo

Melaqueman wrote:

... But once the map is installed on the SD card, that's it, I never even attempt to copy from the SD card to the 855. ...

When I mentioned file transfers, it is in the follow-up steps listed in the Cloning Instructions if you have a Zumo. You toss back some of the weird files that get loaded to the SD Card to replace some of the ones on the device.

I've deselected the Partial NA map and selected the Full Install from the SD Card in my buddy's Zumo at the Installed Maps screen. He should be getting only info from the Card. I thought if I left both selected, the overlapping info might cause some confusion in the Device.

Cheers

Bob

--
I am actually uglier than the GIF! <grin>