Garmin Express help needed

 

Need help. For the last 6 months I have not been able to run Garmin Express on my Mac laptop. Every time I try I keep getting a red bar on the top of the page that says "Sorry, we're having a problem communicating with our servers". I contacted Garmin and they walked me through to make sure all my settings were correct and then said they don't know how to fix my problem.

Anyone have any ideas? Please help.

We need more info...

Click on the Apple at left end of the menu bar.

Click on About This Mac.

What version of OS X are you using?

Here is a place to download Garmin Express...

http://www.macupdate.com/app/mac/48765/garmin-express

Do you meet the requirements?

Firefox will object that the Garmin site is not properly configured but the Google Chrome and Safari browsers downloaded Garmin Express okay.

Let us know of your progress.

--
Ted - Garmin Nuvi 1450 LM

We Need More Info...

I am running OS 10.11.5 and even though I downloaded it from the site you gave me it is still not working.

Hmmmm...

You are running the latest OS, same as I am on my late '09 iMac.

I would completely remove any and all versions of Garmin Express, and then install the latest that you just downloaded. Rebooting along the way is traditionally helpful in eliminating problems. Has Garmin Express come up at all?

I am no expert, and will welcome any who might be in this case to participate.

I will keep thinking about this...

--
Ted - Garmin Nuvi 1450 LM

not a mac user

I am not a Mac user, but try connecting the GPS first, using the Garmin USB cable, to the Mac before running or installing Garmin Express.

Some Windows laptop users have reported difficulty using WiFi for the internet connection. It should work, but an ethernet connection was better for these users.

I agree that rebooting is a good first step in solving a problem before taking more difficult measures.

dobs108 smile

Good point

Router issues can cause problems, so always best to cable in if you can as it then avoids any issue with wifi settings.

--
Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

I think...

...the first step is to get a working copy of Garmin Express installed in the Applications folder. It should come up when one clicks on it, with or without a GPS being connected via the Garmin-provided USB cable (with the inline cylinder).

Once the app is installed, then attempt to download maps, updates, etc. I agree that hard connections are more reliable than wifi.

--
Ted - Garmin Nuvi 1450 LM

Two garmin support links

https://support.garmin.com/support/searchSupport/case.faces?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}

http://support.garmin.com/support/searchSupport/case.faces?caseId={fbcb20d0-21b8-11e4-eaba-000000000000}

They are not being displayed as hyperlinks - just copy and paste them into the browser.

dobs108 smile

Garmin Instructions

thurst461 wrote:

...the first step is to get a working copy of Garmin Express installed in the Applications folder. It should come up when one clicks on it, with or without a GPS being connected via the Garmin-provided USB cable (with the inline cylinder).

Once the app is installed, then attempt to download maps, updates, etc. I agree that hard connections are more reliable than wifi.

These are the Garmin instructions, displayed at www.Garmin.com/Express!
-----------------------
Plug In
Turn your device on, and connect it to your computer with a USB cable.

Or, if your device came with an ANT Stick, turn your device on, and plug the ANT Stick into your computer's USB port.

Download & Install
Download Garmin Express and install it on your computer.

Download for Windows
System Requirements | Download for Mac

Add Your Device
Open the Garmin Express application and follow the prompts to set up and register your device.

From here on, you'll use Garmin Express to install your device updates.

dobs108 smile

I'm glad!

...that someone is reading the directions. But they are counter-intuitive enough, considering other apps, that I'd be surprised if I used that approach long ago. I don't recall any problems, but methods may have been refined since then.

--
Ted - Garmin Nuvi 1450 LM