...We'll need to monitor for someone having success at a computer map update...
I installed it.
Find the gmap folder City Navigator North America NT 2015.10.gmap. In my case on a PC using GE it was in C:\ProgramData\GARMIN\Core Update Service\MAP-NA-2015-10\IMG\City Navigator North America NT 2015.10.gmap.
Copy the entire folder to the map folder. For me it was in:
C:\ProgramData\GARMIN\Maps
Start the Base Camp. You'll receive a warning that the map hasn't been unlocked. You can either use online option by connecting your GPS and following on screen instruction to retrieve the unlock code or obtaining the unlock code from your my.garmin.com site and entering it manually.
Assuming that your attempt at 2015.10 did not go well, consider these actions.
The first step I suggest is that you "uninstall" previous versions of GE.
Go to Start > Control Panel > Programs and Features.
Find Garmin Express, highlight it, and then click Uninstall (the middle of three choices directly over the list of programs)
If you have failed on a map download, then I would uninstall that Garmin map - its name should be something like "Garmin City Navigator North America NT 2015.10 Update".
While looking at maps, you might just decide that all those old maps are not needed and uninstall some or all of them.
Now, install the latest version of GE.
Then, I would suggest that - before attempting to install 2015.10 - you close all other programs on the computer. This will help assure that any "messages" are seen by you.
Some messages must be acted upon before parts of the install will proceed.
I got MapUpdater to install to a clone of my 3597, but like everyone else, it failed on installing the map to the PC. I am now copying the updated files from the 3597 clone to the real 3597. I am glad I took the time to use the clone, because the map update deleted the gmapdem.img file on the clone copy, but of course I still have it on my real device.
I hate to say it, but I think Garmin support is in for a real ride on this map update unless they get some things cleaned up in a hurry. With all the experts here figuring things out, we forum members are getting around most of the problems. But I can't imagine the average user getting this map update installed sucessfully.
neither do their programmers because if they did they would have known their garmin update crap doesn't work! in fact it does damage to your gps!!
I started to download the update using their express crap program and it was doing something for about half an hour then said it encountered errors, next thing I know I don't have my 2014 map on my sd card
im just about to the point of packing the gps with a cowpie "fresh" and sending it back.
sorry for the rant but im starting to become a tad upset with an incompetent company ARRRRGGGG
Garmin Express as been updated again. This time to 3.2.4. Doesn't matter you still can't get the map update to install on the computer.
Thanks goodness alanb came up with the clone method. At least I have a working 2015.10 map on the 3597. I'll continue to work on getting the file installed and unlocked on my computer.
I got MapUpdater to install to a clone of my 3597, but like everyone else, it failed on installing the map to the PC. I am now copying the updated files from the 3597 clone to the real 3597. I am glad I took the time to use the clone, because the map update deleted the gmapdem.img file on the clone copy, but of course I still have it on my real device.
alandb and others who have lost their DEM map after the 2015-10 update:
A past thread discusses this issue and I wonder if it's occurred again:
The question is: does your "missing DEM" 3597 have a Dxxxxxxx.img file that just happens to be the same size as your gmapdem.img file?
If so, you may want to compare the file contents and see if they're the identical file with a different file name. If you have the Dxxxxxxx.img file and it's identical to the DEM file you recovered from a backup, you may want to move or delete the D file from the nuvi. Given its size, it'll take up oodles of nuvi storage space and offer no benefit. And if you've lost the DEM map and we soon learn that there is a D file that is the map, just rename it to gmadem.img...note that we don't know if this is the case until someone confirms it.
The theory is that the map update is supposed to rename the D file to gmapdem but the update process somehow misses that step.
In any event, until we know more about this, don't permanently delete the D file.
Should those of us that are in no big hurry wait this out for another day or so?
As a matter of fact, I'm going to wait at least 48hrs before I even think of downloading. And even then, I will wait to see a few success stories around the forums.
-- If the only tool you have is a hammer, every problem quickly resembles a nail. (Maslow's Hammer)
The question is: does your "missing DEM" 3597 have a Dxxxxxxx.img file that just happens to be the same size as your gmapdem.img file?
Nope. In my case, MapUpdater removed the GMAPDEM.IMG file but there was no phantom Dxxxxxxx.img that was downloaded to replace it. Maybe if I had used Express, this wouldn't have happened.
If you get the error message, continue to try using MapUpdater. I got the error 3 times using version 3.3.3 and on the 4th try I got the "purchase" message.
Hopefully alanb is right and Garmin has fixed the MapUpdater issues as long as your using version 3.3.3.
Disclaimer: I haven't tried to update to 2015.10 yet.
FWIW, I ALWAYS use Map Updater and I NEVER go through the Garmin Web Site to update the maps. I have an icon for Map Updater on my desk top, I kick it off, and it works, first time, every time. It has never told me there are no maps to install, it has never told me I have to purchase the new map, and it always works. Having said that, I think I'll wait a few days for the smoke to clear.
Phil
-- "No misfortune is so bad that whining about it won't make it worse."
Find the gmap folder City Navigator North America NT 2015.10.gmap. In my case on a PC using GE it was in C:\ProgramData\GARMIN\Core Update Service\MAP-NA-2015-10\IMG\City Navigator North America NT 2015.10.gmap.
Copy the entire folder to the map folder. For me it was in:
C:\ProgramData\GARMIN\Maps
Start the Base Camp. You'll receive a warning that the map hasn't been unlocked. You can either use online option by connecting your GPS and following on screen instruction to retrieve the unlock code or obtaining the unlock code from your my.garmin.com site and entering it manually.
This worked for me and I thank you for showing us how to do it. But I see a potential problem with this method. Installing the map to the computer this way does not add it to the Control Panel Programs and Features List. When it comes time to remove it, there won't be an "Uninstall" for the map in Programs and Features. So when we are ready to uninstall 2015.10, do we just delete the City Navigator North America NT 2015.10.gmap folder and restart BaseCamp?
Have any of you Mac users tried updating to 2015.10? I am wondering if you are having the same problems with Garmin Express and/or MapUpdater that we PC users are.
I used GE to download the map to the computer, then Map Install to install the maps on the Montana. GE would not load to the GPS. Had to download again for the 60CSx using Garmin Map Update, and now installing to the 60CSx using Map Install. The 60CSx has a very slow USB version, and the time to load is like 40 hrs. I should use a card reader and load the card right from the computer.
But this was not without some sort of drama, definitely could be simpler.
alandb wrote:
Have any of you Mac users tried updating to 2015.10? I am wondering if you are having the same problems with Garmin Express and/or MapUpdater that we PC users are.
-- When you are dead, you don’t know that you are dead. It is only difficult for the others. It is the same when you are stupid.
The question is: does your "missing DEM" 3597 have a Dxxxxxxx.img file that just happens to be the same size as your gmapdem.img file?
Nope. In my case, MapUpdater removed the GMAPDEM.IMG file but there was no phantom Dxxxxxxx.img that was downloaded to replace it. Maybe if I had used Express, this wouldn't have happened.
I hate it--you're right. I don't hate you're being right, I hate what you found...
Yes, absolutely by using GarminMapUpdater to update my 3597 to 2015.10, the update process deleted my digital elevation map. Luckily, a computer backup of the file (gmapdem.img) from pre-2015.10 restored the file and map and its appearance in the display. Now we really need to hear from a 3597 owner who updated to 2015.10 with Garmin Express to see what they find about the DEM map.
The only remaining issue I have now on my devices and PC is that the map update process will not update a computer when asked to do so. It fails with an error message.
I see there is a manual way to install to a PC but I think I'll wait for several days or more to see if one of the official update processes will install the map to the computer with a listing in Control Panel's Programs and Features. I do want the map on my PC so it can be used with Mapsource and Basecamp.
Have any of you Mac users tried updating to 2015.10? I am wondering if you are having the same problems with Garmin Express and/or MapUpdater that we PC users are.
Reported elsewhere that using MapUpdater 4.5.1 for the Mac worked fine to a Nuvi 760.
Find the gmap folder City Navigator North America NT 2015.10.gmap. In my case on a PC using GE it was in C:\ProgramData\GARMIN\Core Update Service\MAP-NA-2015-10\IMG\City Navigator North America NT 2015.10.gmap.
Copy the entire folder to the map folder. For me it was in:
C:\ProgramData\GARMIN\Maps
Start the Base Camp. You'll receive a warning that the map hasn't been unlocked. You can either use online option by connecting your GPS and following on screen instruction to retrieve the unlock code or obtaining the unlock code from your my.garmin.com site and entering it manually.
This worked for me and I thank you for showing us how to do it. But I see a potential problem with this method. Installing the map to the computer this way does not add it to the Control Panel Programs and Features List. When it comes time to remove it, there won't be an "Uninstall" for the map in Programs and Features. So when we are ready to uninstall 2015.10, do we just delete the City Navigator North America NT 2015.10.gmap folder and restart BaseCamp?
Yes, you're correct. Deleting the folder will remove it from computer.
As much as I can see for whatever reason installer file(CNNANT2015_10Update.msi)wasn't downloaded as part of the package. That must be reason that it failed to install the map to computer.
Thank you to share the update to us.
I update GE with the new version 3.2.4.0. I use the option to install in the device and the computer and after 42 minutes of update I get the errors to install message. I disconnect my Nuvi 3590LMT and I check than the new map 2015.10 was installed in it, but not in Basecamp. Good luck.!!
I updated GE to 3.2.4.0 and then started updating my maps at 8:00PM. No problems. Took about 4 hours to get everything downloaded, but there are no maps on my computer. Seems like Garmin is having an issue with this. Hopefully, they'll get this fixed in the next few days. Also, on here.com they are showing some changes that are not showing up on the map updates. Guess we'll have to wait on the next update for these to appear.
-- With God, all things are possible.
——State motto of the Great State of Ohio
I've seen one or two previous map updates (quite some time ago) that had a worse roll-out than 2015.10, but this has been the worst update offering in quite some time.
After fixing some initial glitches, it seems that there are still at least a couple of outstanding issues:
1) Regardless of the map update method chosen, an update-to-computer request will fail with an error message. One user here points to the map update not offering a .msi file needed to update to a computer (or at least a PC) and that the .msi file has been part of the update process in the past.
2) For at least some GPS models (the 3597 is one) updated with GarminMapUpdater (we're not sure about Garmin Express updates yet), the map update process will delete the device's digital elevation map (DEM map, the gmapdem.img file). There was a somewhat similar issue with the DEM map with the last update--and the last update also has been shown to delete without warning several voice files to make room for the larger map file. What is particularly odd and sad about the loss of the DEM map is that this is a file that is NOT updated with each map update. There is no reason for Garmin to do anything with the gmapdem.img file that's in a GPS during a map update.
Here's what is really troubling to me. It seems to me that if Garmin even had a dozen test setups*, they would have instantly discovered these issues before rolling out the map update to the public. Can Garmin truly not do any real-life test updates before rolling out a new update to the public?
*Test Setup: my definition of test setup is a particular GPS/computer combo. Even a simple alpha test of a new map update could easily be tested on a dozen test setups consisting of a variety of GPS devices (maybe ranging from a nuvi 750 to the 3597 and including one specialty GPS like a trucker or motorcycle device) and a variety of computers (maybe three Macs, an XP PC, a Vista PC and seven Windows 7 PCs of various vintages with a variety of installed software, security settings, etc.)
2) For at least some GPS models (the 3597 is one) updated with GarminMapUpdater (we're not sure about Garmin Express updates yet), the map update process will delete the device's digital elevation map (DEM map, the gmapdem.img file). There was a somewhat similar issue with the DEM map with the last update--and the last update also has been shown to delete without warning several voice files to make room for the larger map file. What is particularly odd and sad about the loss of the DEM map is that this is a file that is NOT updated with each map update. There is no reason for Garmin to do anything with the gmapdem.img file that's in a GPS during a map update.
My 3790 also lost the DEM map while updating to the 2015.10. Fortunately for me I had a backup. Inexcusable!!!
Should those of us that are in no big hurry wait this out for another day or so?
With the chaos this update has caused, who knows.
There has been chaos with every update since the Garmin people came up with Garmin Express.
I'll wait a while myself in hopes that MapUpdater will work... I want absolutely nothing to do with Garmin Express.
I do remember that the early versions (maybe just the first?) did work pretty good. It did seem pretty bloated when compared with Map Updater which was still a second option at the time, but at least it worked. I remember that the main feature advertised was that it would work in the background similar to Windows Update and transparently download the map: a pop-up would follow when it was ready for download.
It's hard to understand how/why it has become worse over time.
-- "Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic
I am still using XP on my Desk Top Computer, I do have Win7 on my laptop.
I use the XP machine to do my Garmin Map downloads.
Having difficulty with error messages attempting to download 2015.10 using MapUpdater I attempted to install using Express (v3.17) that was on the XP OS.
I received a message that Express will soon be discontinuing use with the XP Operating system.
I attempted to use Express 3.17 but failed. I then uninstalled 3.17 and tried to download 3.2.4.
Version 3.24 would not install. It appears Garmin already has discontinued compatibility for XP with ver 3.24.
System Requirements
Windows
Windows Vista or newer, Microsoft .NET 4 Client Profile (included)
1024 x 768 display, USB port and 1 GB RAM
High speed Internet access (Not for use with dial-up, mobile or satellite connections)
May require up to 13 GB free disk space
I was able to download the 2015.10 using MapUpdater and entering the product code as previously suggested.
So for those users still using XP DO NOT try to update Express to 3.24, it will end in failure and Express will no longer be an option. Perhaps it is just my PC but I just wanted to advise the potential problem you may have.
Garmin has been doing these map updates for years. I can't understand with all the years of experience why this amateur rollout. Maybe there's a new kid doing the updates without adult supervision.
-- Zumo 550 & Zumo 665
My alarm clock is sunshine on chrome.
2) For at least some GPS models (the 3597 is one) updated with GarminMapUpdater (we're not sure about Garmin Express updates yet), the map update process will delete the device's digital elevation map (DEM map, the gmapdem.img file)
There is a post over on the gpspassion forum from a user who used Garmin Express 3.2.4.0 to update a 3597, and lost the DEM file. There are also reports of the file being deleted on other models. So I don't think this problem is unique to MapUpdater or to the 3597.
It is interesting that there have only been a few posts about these problems on Garmin's own forum. This thread on POI Factory seems to be the most comprehensive discussion about the 2015.10 problems that I have found.
The post on gpspassion also now confirms that Garmin support is saying that there are "tons" of problems with this update. They are telling people that have lost the gmapdem.img file from thier devices, to reinstall the map update in a few days, once the bugs have been fixed.
We are currently experiencing issues with the City Navigator North America 2015.10 map update. Our engineers are working to resolve this issue as quickly as possible. We apologize for the inconvenience and ask that you please run the map update at a later date.
Ummm, that's good to know. Has anyone else successfully used MapUpdater v3.3.3 to install the 2015.10 on their GPS?
Yes x 3. My first update did require me to find and enter a code but the latter two updates with 3.3.3 proceeded to update the nuvis. Note that computers are unable to receive map updates and the DEM map may be lost--but 2015.10 did install for me x 3.
Ummm, that's good to know. Has anyone else successfully used MapUpdater v3.3.3 to install the 2015.10 on their GPS?
Yes x 3. My first update did require me to find and enter a code but the latter two updates with 3.3.3 proceeded to update the nuvis. Note that computers are unable to receive map updates and the DEM map may be lost--but 2015.10 did install for me x 3.
What code is that?
-- Politicians and Diapers must be changed often for the exact same reason...
On the myMaps page click Details beside the device you want to update.
The Maps Download page will appear
Scroll to the bottom of the page and the 2015.10 entry should be listed.
There will be an entry there called CODE and is in the format XXXXXXX1
But on the other hand Garmin is telling us not to download this map update until they fix the problem so if you follow their advice you won't need the code.
Finally!
...We'll need to monitor for someone having success at a computer map update...
I installed it.
Find the gmap folder City Navigator North America NT 2015.10.gmap. In my case on a PC using GE it was in C:\ProgramData\GARMIN\Core Update Service\MAP-NA-2015-10\IMG\City Navigator North America NT 2015.10.gmap.
Copy the entire folder to the map folder. For me it was in:
C:\ProgramData\GARMIN\Maps
Start the Base Camp. You'll receive a warning that the map hasn't been unlocked. You can either use online option by connecting your GPS and following on screen instruction to retrieve the unlock code or obtaining the unlock code from your my.garmin.com site and entering it manually.
That's the trick.
Uninstall and clean up
Assuming that your attempt at 2015.10 did not go well, consider these actions.
The first step I suggest is that you "uninstall" previous versions of GE.
Go to Start > Control Panel > Programs and Features.
Find Garmin Express, highlight it, and then click Uninstall (the middle of three choices directly over the list of programs)
If you have failed on a map download, then I would uninstall that Garmin map - its name should be something like "Garmin City Navigator North America NT 2015.10 Update".
While looking at maps, you might just decide that all those old maps are not needed and uninstall some or all of them.
Now, install the latest version of GE.
Then, I would suggest that - before attempting to install 2015.10 - you close all other programs on the computer. This will help assure that any "messages" are seen by you.
Some messages must be acted upon before parts of the install will proceed.
3597
I got MapUpdater to install to a clone of my 3597, but like everyone else, it failed on installing the map to the PC. I am now copying the updated files from the 3597 clone to the real 3597. I am glad I took the time to use the clone, because the map update deleted the gmapdem.img file on the clone copy, but of course I still have it on my real device.
I hate to say it, but I think Garmin support is in for a real ride on this map update unless they get some things cleaned up in a hurry. With all the experts here figuring things out, we forum members are getting around most of the problems. But I can't imagine the average user getting this map update installed sucessfully.
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon
garmin employees dont own a garmin device
neither do their programmers because if they did they would have known their garmin update crap doesn't work! in fact it does damage to your gps!!
I started to download the update using their express crap program and it was doing something for about half an hour then said it encountered errors, next thing I know I don't have my 2014 map on my sd card
im just about to the point of packing the gps with a cowpie "fresh" and sending it back.
sorry for the rant but im starting to become a tad upset with an incompetent company ARRRRGGGG
Garmin Express
Garmin Express as been updated again. This time to 3.2.4. Doesn't matter you still can't get the map update to install on the computer.
Thanks goodness alanb came up with the clone method. At least I have a working 2015.10 map on the 3597. I'll continue to work on getting the file installed and unlocked on my computer.
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Drive 52, Garmin Backup Camera 40 and TomTom XXL540s.
Check this
I got MapUpdater to install to a clone of my 3597, but like everyone else, it failed on installing the map to the PC. I am now copying the updated files from the 3597 clone to the real 3597. I am glad I took the time to use the clone, because the map update deleted the gmapdem.img file on the clone copy, but of course I still have it on my real device.
alandb and others who have lost their DEM map after the 2015-10 update:
A past thread discusses this issue and I wonder if it's occurred again:
http://www.poi-factory.com/node/42345
The question is: does your "missing DEM" 3597 have a Dxxxxxxx.img file that just happens to be the same size as your gmapdem.img file?
If so, you may want to compare the file contents and see if they're the identical file with a different file name. If you have the Dxxxxxxx.img file and it's identical to the DEM file you recovered from a backup, you may want to move or delete the D file from the nuvi. Given its size, it'll take up oodles of nuvi storage space and offer no benefit. And if you've lost the DEM map and we soon learn that there is a D file that is the map, just rename it to gmadem.img...note that we don't know if this is the case until someone confirms it.
The theory is that the map update is supposed to rename the D file to gmapdem but the update process somehow misses that step.
In any event, until we know more about this, don't permanently delete the D file.
2015.10 Update Out
Should those of us that are in no big hurry wait this out for another day or so?
I will wait ....
Should those of us that are in no big hurry wait this out for another day or so?
As a matter of fact, I'm going to wait at least 48hrs before I even think of downloading. And even then, I will wait to see a few success stories around the forums.
If the only tool you have is a hammer, every problem quickly resembles a nail. (Maslow's Hammer)
Maybe Weeks
Should those of us that are in no big hurry wait this out for another day or so?
With the chaos this update has caused, who knows.
Missing DEM file
The question is: does your "missing DEM" 3597 have a Dxxxxxxx.img file that just happens to be the same size as your gmapdem.img file?
Nope. In my case, MapUpdater removed the GMAPDEM.IMG file but there was no phantom Dxxxxxxx.img that was downloaded to replace it. Maybe if I had used Express, this wouldn't have happened.
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon
660 update failed
I gave up as 4AM comes too early. That's the time I get up to go to work.
As soon as I started the update using GE, the D/L would error out. Tried the previous trick I used but nada.
Mapinstall tried to install 2014 version, so Ive given up till when I get back home Sunday.
Good Luck to all. Hope the problems are resolved soon.
Metricman DriveSmart 76 Williamsburg, VA
Unexpected
I thought this would be another one of those endless new version (almost) threads. I wasn't expecting the update yet.
Here's what I've done in the past
If you get the error message, continue to try using MapUpdater. I got the error 3 times using version 3.3.3 and on the 4th try I got the "purchase" message.
Hopefully alanb is right and Garmin has fixed the MapUpdater issues as long as your using version 3.3.3.
Disclaimer: I haven't tried to update to 2015.10 yet.
FWIW, I ALWAYS use Map Updater and I NEVER go through the Garmin Web Site to update the maps. I have an icon for Map Updater on my desk top, I kick it off, and it works, first time, every time. It has never told me there are no maps to install, it has never told me I have to purchase the new map, and it always works. Having said that, I think I'll wait a few days for the smoke to clear.
Phil
"No misfortune is so bad that whining about it won't make it worse."
I've tried Map Updater
a couple times this evening. Not working for me. Program crashes after about 10 minutes of downloading.
I'm giving up for now on the other techniques. None are working at the moment.
(2) Nuvi 1450LMT + 3597LMTHD + 2557LMT + DS61LMT-S Boston MA
Install to Computer.
Find the gmap folder City Navigator North America NT 2015.10.gmap. In my case on a PC using GE it was in C:\ProgramData\GARMIN\Core Update Service\MAP-NA-2015-10\IMG\City Navigator North America NT 2015.10.gmap.
Copy the entire folder to the map folder. For me it was in:
C:\ProgramData\GARMIN\Maps
Start the Base Camp. You'll receive a warning that the map hasn't been unlocked. You can either use online option by connecting your GPS and following on screen instruction to retrieve the unlock code or obtaining the unlock code from your my.garmin.com site and entering it manually.
This worked for me and I thank you for showing us how to do it. But I see a potential problem with this method. Installing the map to the computer this way does not add it to the Control Panel Programs and Features List. When it comes time to remove it, there won't be an "Uninstall" for the map in Programs and Features. So when we are ready to uninstall 2015.10, do we just delete the City Navigator North America NT 2015.10.gmap folder and restart BaseCamp?
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon
Any Mac users installed 2015.10?
Have any of you Mac users tried updating to 2015.10? I am wondering if you are having the same problems with Garmin Express and/or MapUpdater that we PC users are.
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon
Yeah, I'm On A Mac
I used GE to download the map to the computer, then Map Install to install the maps on the Montana. GE would not load to the GPS. Had to download again for the 60CSx using Garmin Map Update, and now installing to the 60CSx using Map Install. The 60CSx has a very slow USB version, and the time to load is like 40 hrs. I should use a card reader and load the card right from the computer.
But this was not without some sort of drama, definitely could be simpler.
Have any of you Mac users tried updating to 2015.10? I am wondering if you are having the same problems with Garmin Express and/or MapUpdater that we PC users are.
When you are dead, you don’t know that you are dead. It is only difficult for the others. It is the same when you are stupid.
chaos with every update
Should those of us that are in no big hurry wait this out for another day or so?
With the chaos this update has caused, who knows.
There has been chaos with every update since the Garmin people came up with Garmin Express.
I'll wait a while myself in hopes that MapUpdater will work... I want absolutely nothing to do with Garmin Express.
Politicians and Diapers must be changed often for the exact same reason...
You're right
The question is: does your "missing DEM" 3597 have a Dxxxxxxx.img file that just happens to be the same size as your gmapdem.img file?
Nope. In my case, MapUpdater removed the GMAPDEM.IMG file but there was no phantom Dxxxxxxx.img that was downloaded to replace it. Maybe if I had used Express, this wouldn't have happened.
I hate it--you're right. I don't hate you're being right, I hate what you found...
Yes, absolutely by using GarminMapUpdater to update my 3597 to 2015.10, the update process deleted my digital elevation map. Luckily, a computer backup of the file (gmapdem.img) from pre-2015.10 restored the file and map and its appearance in the display. Now we really need to hear from a 3597 owner who updated to 2015.10 with Garmin Express to see what they find about the DEM map.
The only remaining issue I have now on my devices and PC is that the map update process will not update a computer when asked to do so. It fails with an error message.
I see there is a manual way to install to a PC but I think I'll wait for several days or more to see if one of the official update processes will install the map to the computer with a listing in Control Panel's Programs and Features. I do want the map on my PC so it can be used with Mapsource and Basecamp.
Reported
Have any of you Mac users tried updating to 2015.10? I am wondering if you are having the same problems with Garmin Express and/or MapUpdater that we PC users are.
Reported elsewhere that using MapUpdater 4.5.1 for the Mac worked fine to a Nuvi 760.
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Drive 52, Garmin Backup Camera 40 and TomTom XXL540s.
Thanks for the heads-up!
I appreciate it.
Matt
Tears
Look at all those tears that they are coming from users of GE.
Yes, you're correct
Find the gmap folder City Navigator North America NT 2015.10.gmap. In my case on a PC using GE it was in C:\ProgramData\GARMIN\Core Update Service\MAP-NA-2015-10\IMG\City Navigator North America NT 2015.10.gmap.
Copy the entire folder to the map folder. For me it was in:
C:\ProgramData\GARMIN\Maps
Start the Base Camp. You'll receive a warning that the map hasn't been unlocked. You can either use online option by connecting your GPS and following on screen instruction to retrieve the unlock code or obtaining the unlock code from your my.garmin.com site and entering it manually.
This worked for me and I thank you for showing us how to do it. But I see a potential problem with this method. Installing the map to the computer this way does not add it to the Control Panel Programs and Features List. When it comes time to remove it, there won't be an "Uninstall" for the map in Programs and Features. So when we are ready to uninstall 2015.10, do we just delete the City Navigator North America NT 2015.10.gmap folder and restart BaseCamp?
Yes, you're correct. Deleting the folder will remove it from computer.
As much as I can see for whatever reason installer file(CNNANT2015_10Update.msi)wasn't downloaded as part of the package. That must be reason that it failed to install the map to computer.
Update 5*
Updated two 2460's via GE without any issues. myGarmin and WebUpdater did not show the downloads. Said that both units were up to date.
Garmin nuvi 2460LMT (2)
Thanks and GE 3.2.4.0
Thank you to share the update to us.
I update GE with the new version 3.2.4.0. I use the option to install in the device and the computer and after 42 minutes of update I get the errors to install message. I disconnect my Nuvi 3590LMT and I check than the new map 2015.10 was installed in it, but not in Basecamp. Good luck.!!
dysonsk
downloading errors?
I had the same problem trying to download without my Garmin connected, once I connect my Garmin the update downloaded just fine.
I support Gun Control, because I want to be in control of my Guns!
Updated with GE
Updated mine with Garmin Express - no issues.
Garmin Nuvi 2450
Updated
I updated GE to 3.2.4.0 and then started updating my maps at 8:00PM. No problems. Took about 4 hours to get everything downloaded, but there are no maps on my computer. Seems like Garmin is having an issue with this. Hopefully, they'll get this fixed in the next few days. Also, on here.com they are showing some changes that are not showing up on the map updates. Guess we'll have to wait on the next update for these to appear.
With God, all things are possible. ——State motto of the Great State of Ohio
WebUpdater
Updated two 2460's via GE without any issues. myGarmin and WebUpdater did not show the downloads. Said that both units were up to date.
WebUpdater only updates software and some optional features like voices. WebUpdater does not and has never notified or offered owners map updates.
OK, let's sit back and breathe
I've seen one or two previous map updates (quite some time ago) that had a worse roll-out than 2015.10, but this has been the worst update offering in quite some time.
After fixing some initial glitches, it seems that there are still at least a couple of outstanding issues:
1) Regardless of the map update method chosen, an update-to-computer request will fail with an error message. One user here points to the map update not offering a .msi file needed to update to a computer (or at least a PC) and that the .msi file has been part of the update process in the past.
2) For at least some GPS models (the 3597 is one) updated with GarminMapUpdater (we're not sure about Garmin Express updates yet), the map update process will delete the device's digital elevation map (DEM map, the gmapdem.img file). There was a somewhat similar issue with the DEM map with the last update--and the last update also has been shown to delete without warning several voice files to make room for the larger map file. What is particularly odd and sad about the loss of the DEM map is that this is a file that is NOT updated with each map update. There is no reason for Garmin to do anything with the gmapdem.img file that's in a GPS during a map update.
Here's what is really troubling to me. It seems to me that if Garmin even had a dozen test setups*, they would have instantly discovered these issues before rolling out the map update to the public. Can Garmin truly not do any real-life test updates before rolling out a new update to the public?
*Test Setup: my definition of test setup is a particular GPS/computer combo. Even a simple alpha test of a new map update could easily be tested on a dozen test setups consisting of a variety of GPS devices (maybe ranging from a nuvi 750 to the 3597 and including one specialty GPS like a trucker or motorcycle device) and a variety of computers (maybe three Macs, an XP PC, a Vista PC and seven Windows 7 PCs of various vintages with a variety of installed software, security settings, etc.)
Thanks for the update
Thanks for the update
NickJr Nuvi 3597LMT
Thanks for the summary
2) For at least some GPS models (the 3597 is one) updated with GarminMapUpdater (we're not sure about Garmin Express updates yet), the map update process will delete the device's digital elevation map (DEM map, the gmapdem.img file). There was a somewhat similar issue with the DEM map with the last update--and the last update also has been shown to delete without warning several voice files to make room for the larger map file. What is particularly odd and sad about the loss of the DEM map is that this is a file that is NOT updated with each map update. There is no reason for Garmin to do anything with the gmapdem.img file that's in a GPS during a map update.
My 3790 also lost the DEM map while updating to the 2015.10. Fortunately for me I had a backup. Inexcusable!!!
It USED to work
Should those of us that are in no big hurry wait this out for another day or so?
With the chaos this update has caused, who knows.
There has been chaos with every update since the Garmin people came up with Garmin Express.
I'll wait a while myself in hopes that MapUpdater will work... I want absolutely nothing to do with Garmin Express.
I do remember that the early versions (maybe just the first?) did work pretty good. It did seem pretty bloated when compared with Map Updater which was still a second option at the time, but at least it worked. I remember that the main feature advertised was that it would work in the background similar to Windows Update and transparently download the map: a pop-up would follow when it was ready for download.
It's hard to understand how/why it has become worse over time.
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic
Garmin Express No Longer Supports XP
I am still using XP on my Desk Top Computer, I do have Win7 on my laptop.
I use the XP machine to do my Garmin Map downloads.
Having difficulty with error messages attempting to download 2015.10 using MapUpdater I attempted to install using Express (v3.17) that was on the XP OS.
I received a message that Express will soon be discontinuing use with the XP Operating system.
I attempted to use Express 3.17 but failed. I then uninstalled 3.17 and tried to download 3.2.4.
Version 3.24 would not install. It appears Garmin already has discontinued compatibility for XP with ver 3.24.
System Requirements
Windows
Windows Vista or newer, Microsoft .NET 4 Client Profile (included)
1024 x 768 display, USB port and 1 GB RAM
High speed Internet access (Not for use with dial-up, mobile or satellite connections)
May require up to 13 GB free disk space
http://software.garmin.com/en-US/express.html#requirements-m...
I was able to download the 2015.10 using MapUpdater and entering the product code as previously suggested.
So for those users still using XP DO NOT try to update Express to 3.24, it will end in failure and Express will no longer be an option. Perhaps it is just my PC but I just wanted to advise the potential problem you may have.
Nuvi 2460LMT 2 Units
Same thing happened to me with my 3790
My 3790 also lost the DEM map while updating to the 2015.10. Fortunately for me I had a backup. Inexcusable!!!
Same thing happened to me with my 3790 and had to restore the file from a backup.
Garmin Drive Smart 55 - Samsung Note 10 Smartphone with Google Maps & HERE Apps
MapUpdater v3.3.3 worked fine for me
My 2555 updated without issue.
Matt
Craig,
Can Garmin truly not do any real-life test updates before rolling out a new update to the public?
we ARE the test pilots for Garmin. Kinda reminds me of GM when they rolled out the Chev Vega...
I've made multiple attempts this morning using the various techniques. None of my devices are updated with new maps.
(2) Nuvi 1450LMT + 3597LMTHD + 2557LMT + DS61LMT-S Boston MA
GM
Can Garmin truly not do any real-life test updates before rolling out a new update to the public?
we ARE the test pilots for Garmin. Kinda reminds me of GM when they rolled out the Chev Vega...
Youngsters! I'd have mentioned the Corvair.
New Kids on the Block at Garmin?
Garmin has been doing these map updates for years. I can't understand with all the years of experience why this amateur rollout. Maybe there's a new kid doing the updates without adult supervision.
Zumo 550 & Zumo 665 My alarm clock is sunshine on chrome.
DEM Delete
2) For at least some GPS models (the 3597 is one) updated with GarminMapUpdater (we're not sure about Garmin Express updates yet), the map update process will delete the device's digital elevation map (DEM map, the gmapdem.img file)
There is a post over on the gpspassion forum from a user who used Garmin Express 3.2.4.0 to update a 3597, and lost the DEM file. There are also reports of the file being deleted on other models. So I don't think this problem is unique to MapUpdater or to the 3597.
It is interesting that there have only been a few posts about these problems on Garmin's own forum. This thread on POI Factory seems to be the most comprehensive discussion about the 2015.10 problems that I have found.
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon
The
The post on gpspassion also now confirms that Garmin support is saying that there are "tons" of problems with this update. They are telling people that have lost the gmapdem.img file from thier devices, to reinstall the map update in a few days, once the bugs have been fixed.
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Drive 52, Garmin Backup Camera 40 and TomTom XXL540s.
installed
took 40min 30 sec to download and install
___________________ Garmin 2455, 855, Oregon 550t
NOT!
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2021.20 CN NA NT maps | Magellan Meridian Gold
Download while I run errands--
That should give it a couple of hours!
Thanks for letting us know it's up.
Nuvi 2460, 680, DATUM Tymserve 2100, Trimble Thunderbolt, Ham radio, Macintosh, Linux, Windows
Garmin's response.
Garmin's response to the 2015.10 issues: https://forums.garmin.com/showthread.php?86412-Problems-updating-to-CN-NA-2015-10&p=299280#post299280
We are currently experiencing issues with the City Navigator North America 2015.10 map update. Our engineers are working to resolve this issue as quickly as possible. We apologize for the inconvenience and ask that you please run the map update at a later date.
Mike
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon
Always worth waiting a few
Always worth waiting a few days, map download is then far quicker as you're not competing with the mad rush.
Where there's a will ... there's a way ... DriveSmart51LMT-S, DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20
Anyone else have success w/ MapUpdater v3.3.3 to install 2015.10
MapUpdater V3.3.3 Worked Fine For Me
My 2555 updated without issue.
Ummm, that's good to know. Has anyone else successfully used MapUpdater v3.3.3 to install the 2015.10 map on their GPS?
Politicians and Diapers must be changed often for the exact same reason...
Yes
MapUpdater V3.3.3 Worked Fine For Me
My 2555 updated without issue.
Ummm, that's good to know. Has anyone else successfully used MapUpdater v3.3.3 to install the 2015.10 on their GPS?
Yes x 3. My first update did require me to find and enter a code but the latter two updates with 3.3.3 proceeded to update the nuvis. Note that computers are unable to receive map updates and the DEM map may be lost--but 2015.10 did install for me x 3.
What code
MapUpdater V3.3.3 Worked Fine For Me
My 2555 updated without issue.
Ummm, that's good to know. Has anyone else successfully used MapUpdater v3.3.3 to install the 2015.10 on their GPS?
Yes x 3. My first update did require me to find and enter a code but the latter two updates with 3.3.3 proceeded to update the nuvis. Note that computers are unable to receive map updates and the DEM map may be lost--but 2015.10 did install for me x 3.
What code is that?
Politicians and Diapers must be changed often for the exact same reason...
It's
It's the Product Code:
Login into your mygarmin.com account
Select myMaps
On the myMaps page click Details beside the device you want to update.
The Maps Download page will appear
Scroll to the bottom of the page and the 2015.10 entry should be listed.
There will be an entry there called CODE and is in the format XXXXXXX1
But on the other hand Garmin is telling us not to download this map update until they fix the problem so if you follow their advice you won't need the code.
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Drive 52, Garmin Backup Camera 40 and TomTom XXL540s.