Just got a new HP laptop with win 10. Down loaded Garmin Express and it will not open. Tried uninstall, restart, reinstall several times and nothing seems to work.
Anyone else has this problem?
I have an HP laptop less than a year old and the latest and greatest version of Garmin Express and mine works fine.
This is just a guess on my part. Since this is a new computer, it could be that Microsoft .NET framework needs to be installed or updated. Many programs (apps) need it to run. Check in Windows 10 settings to see if .NET framework is one of the programs already installed.
To install or get the latest version:
Edit: .NET framework is required - Garmin Support:
Even though it is a new computer, I would suggest you start out by doing an uninstall of the Garmin Express (GE), reboot, and then do a Windows update. If you aren’t familiar with Windows 10, type “Windows Update” in the search field at the bottom left corner of the screen, then follow the prompts. By the way in my experience, even though new, this might take an hour so be patient.
After the Windows update then do a reinstall of GE. As others have pointed out, GE requires the .NET framework, which is updated virtually any time Windows is updated.
In February 2020, I did a clean install of Windows 10 pro x64 on two PCs. The .iso files were downloaded from Microsoft to a flash drive on each PC. I formatted the C: drives. After running Windows setup, Windows Update was run multiple times until it displayed, "You are up-to-date."
I started installing programs (apps) and one of them was Garmin Express. It would not install itself and did not install .NET Framework. .NET Framework also did not appear on a list of installed programs in Windows 10 settings.
On a hunch, I downoaded .NET Framework from the link in my post above. That solved the problem since Garmin Express not only installed but also ran.
Afterward, .NET Framework was included in Windows Update.
The conclusion is that Windows 10 did not include .NET Framework in February 2020. It certainly could today.
Does "will not open" mean the downloaded software will not run? Delete that downloaded file. It could be a bad download.
Download it again.
If you're able to install it, make sure the requirements are met:
Windows 7 SP1 or newer, Microsoft .NET 4.7.2 (included)
It says that .NET 4.7.2 is included in the download but you may want to download and install .NET separately. Get it from Microsoft.
Windows 10 works when it feels like it. It is going to go down in history as one with many problems. Just a few months ago a big windows 10 update was sent out and had about 10 problems they were scrambling to fix. Of course they claimed them did countless tests before releasing it and still had problems. About an hour ago i tried to open recycle bin and windows hung and sat there until i rebooted it. When 10 first came out i updated and ran for a couple of years before going back to Windows 7. The old computer was failing so i got a new one in april 2020. This is a Dell Studio expensive Core I9 Intel CPU and one week it is great the next crap
The latest Windows 10 update available on November 30 included an updated .NET:
November 30, 2020-KB4586876 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10, version 2004, Windows Server, version 2004, Windows 10, version 20H2, and Windows Server, version 20H2.
Windows 8 and Windows 10 include versions 3.5 and 4 (the current version is 4.8) of .NET. They are installed on a first-time-needed basis, so the first time you install an app that needs one of those versions, Windows will add it automatically. I'll state that again, .NET is installed when an application, like Garmin needs it. Some people may remember a few years back, you would install something like TurboTax 2017, and you would get something to the effect that "TurboTax needs .NET Framework, do you want to install it now?" That is still what is supposed to happen when GE is installed but perhaps it isn't. GE is far from perfect as we've recently learned by the amount of garbage it needlessly leaves on your hard drive.
So, as others have suggested, if you are having issues with GE installation, uninstall anything you've done, download and install the current version of .NET Framework, and then attempt to reinstall GE. I'm betting things will go smoothly.
The current version can be found at https://dotnet.microsoft.com/download/dotnet-framework.
If you are running some software package really old, like from 2008, it may require an older version like 3.5. It is also available at the link provided.
Both 3.x and 4.x versions can be on the same drive and in fact may be necessary if you run old software.
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