I talked to Tim at Garmin yesterday and ask if I could get the 2008 upgrade since I just got my Garmin c550 streetpilot last month. He ask me to fax a copy of my sales receipt to him, but he would have to get it approved by his supervisor. So, I guess I wait. If I don't hear anything back in a few days should I call back? (JUST WONDERING) if that would help???
yes call back and if they cant help you return your unit to the store you bought it at and get one with the new map on it .
What are the upgrades?
how can you tell if it has the new maps without opening it?
they responded to my request within 24 hours
i don't have my unit with me but click the settings button and go to maps. navigate through there and you should see the version info.
Same thing for me. I called Garmin and the girl was non-committal, but asked me to fax my proof of purchase and serial number, etc. I can’t believe they’d have us do that if they weren’t going to give the update. My unit is about 6 weeks old. I’ve heard enough stories of people getting the update for free that I’m sure they’ll come through with it. It sounds like they just need to make sure it’s not a unit that was bought a long time ago, before committing to it.
I'm excited to get my Nuvi 660 tomorrow! Ordered it from Amazon, does anyone know if the new purchases are coming with updated maps yet or will I need to call customer support too?
I don't think you can. I don't see it on my box anywhere.
Dpends on stock turnover. Most probably, the answer is yes.
I emailed them and the person who replied put in an order for me for the map update City Navigator North America 2008. Bought my Nuvi 350 on May 29, 2007.
I was told by Customer Support I was eligible for the update but never received a confirmation email. I called back and chose the check on an existing order option and the person checked my status and gave me my order number. She told me you will not get a confirmation unless you order online. She also told me they will not be shipping until the middle of August.
you call in, provide a proof of purchase within the past 60-90 days. they'll need the GPS unit registered. then you send a fax with the proof of purchase, and they will set up an order. and THEY CAN email an order confirmation number to you. the disks will be going out somewhere around the next 2-3 weeks. the only catch is if you bought the gps unit prior to the manufacturing of the new update on the units then you would not receive a free update.
That's pretty much the reply that I got back. I got mine back in April and the person said to either buy it or trade in my unit for a newer one with the '08 maps on it. Wasn't there supposed to be one free update despite whenever you purchased it?
I have several questions about the update to 2008 maps. I bought my husband a c330 on July 17, 2007 at Walmart for $288.87. I discovered they were on sale at best buy for $279.99. I took my receipt back to Walmart with the sale ad from best buy and they gave me the diffence back. The service desk employee marked through the information on the original receipt as a return. However, when she tried to rering the unit for the service contract discovered that she was doing it incorrectly. She was supposed to only give the difference back not do a return and resale. The manager had to fix it. Now my original receipt has the unit marked out but I had her write on the receipt that the unit was not returned and I also have the receipt with the diffence given back. Do you think that this will be a problem with Garmin if I ask for a free update?
My other question is: At work, we have numerous C330 units which were purchased last year. Do you know if we purchase one 2008 update, can we put it on all of them?
You'll have to get one update per unit.
Thanks for responding so quickly
Received an email from Garmin today. They approved my request for the 2008 update. Sent me a order number and will ship it as soon has the have some available.
Use the web updater from Garmin. Both updates show up in the voice/vehicles section of the update, just after the firmware update to 3.8. The traffic antenna now works at my home for the first time ever.
I went to the Garmin website and all I see are updates for the 660. Still nothing for the 680. I am scared of the "webupdater". When I got my 680 in March, it updated the firmware with the wrong firmware. This trashed my MSN Direct receiver. The only fix was to send it to Garmin or exchange it at Best Buy.
I also in the past when I had my Nuvi 660, I would d/l the file and do a manual install but I tried the current version of the webupdater for my 680 and it will show you prior to udating what features it will update, I chose only the bluetooth and the firmware, not the autos. Grant you there on the update page is no info currently for the 680. My update went fine as long as your usb connection is connected directly to your port on your pc, do not use a hub for the update.
I updated my software on my 680 and also I did the bluetooth one but I shouldn't have because my phonebook loaded good before but after the update it wiped out the phonebook and wouldn't load again.........not sure how to undo it now.......Dave
Does anyone know how to qualify for free map upgrades? I bought my nuvi 680 recently.
As long as you purchased after May 1, 2007, just contact Garmin Support
Doe anyone know if I have to pay for an update for both of my Garmin GPS systems? I'm hoping to buy one update and use it on both.
According to my contacts with Garmin - new mapping software (2008NT) will only load to and update one GPSr.
Yes, you would need to pay for both, unfortunately. Each map is registered to a particular unit, thus having to have internet in order to activate it...
I ordered the update Sunday, shipped Monday, received and updated my 2720 on Tuesday, Wed afternoon the touch screen quick working, went to Best Buy for exchange (had extended warranty) and received Nuvi 680. Emailed Garmin that night, received e-mail today asking for the mail-to address for new disk.
What a wonderful week.
got my update after calling in. no receipt required. comes in a small flat brownish paper envelope the size of about 10x10". ups left it under my door mat.
Thank god you didn't step on it....lol
I called Garmin about getting the update for my Nuvi 660 and was told to order it online and that there would be a no cost option. The problem is, there is no no cost option.
So how do I get the map update? Do I select option 1 when I 1st call or try tech support? Is there someone I can email to get a copy?
BTW, I was told they will not ship for another week or two.
I sent them an email and they just sent me a disk in the mail after I faxed them a copy of the bill. Showed up in the mail last week.
Why is it there's no email address on Garmin's site for support?
I click on the link to contact support. It takes me to a page with contact info and a link to email Product Support. I click on that link and it's just loops me back to the option to search or contact. You click contact and bang you're staring at the same page again. It's a perpetual loop!
You have to sign into the "My Garmin" area and email them from there. Otherwise, you apparently have to call them on the phone.
Can't answer that but this is the address I use and I get quick answers back. Be sure you give them your unit number (you have registered, yes?) and serial # with first e-mail. They may want more?
Hope this helps...
I had called Garmin since I had just purchased my unit on 7/31/07 about the map upgrade. I was told by the customer service rep and her supervisor that since my c330 was being discontinued that they could not send me the map upgrade for free. I had email there customer support also and got a really nice guy who said if I faxed in the copy of my receipt he would send me the maps. He came through and I got them. I guess it just depends on who you talk to. I had talked to another per via email at Garmin who tried to tell me the maps wouldn't work on the c330. They do work and it says so right on the dvd. The only things is you can't have the US and Canada on at the same time it is either or.
Okay, here's the scoop.
The Street Pilot C 330 will NOT be updated at no cost. You "might" be able to get a 50% discount, but don't count on it. The C 330 will NOT hold the full install, and are not being shipped with new mapping.
If you purchased your GPS after May 1, you get a free update, if not..you purchase it. No if ands or buts. They have really gotten tight about the "free" updates, we have had so many people that have purchased last year and now want to register and get free updates. This is simply cheating the system, and causes everyone to pay more.
So...now you know.
Thanks!! I just emailed them.. If/when I get a response, I'll report back.
I got an email from:
Thanks!! I just emailed them.. If/when I get a response, I'll report back.
If you go to our website, go to "SUPPORT" and then to "CONTACT", you will see very clearly an area marked as "EMAIL".
It is not that we are hiding it, nor do you need to be a registered user to use it. We get email from kids writing papers on GPS for school, occasionally we get email from people who are lonely and just want to chat (seriously, this happens a lot) and we get email from people who want to curse and make threats. We also get email that is legitimate and have great questions. We try to respond to each adn every email that comes in.
Garmin has over 300 technicians, we are all focused on providing quality support and we want to answer your email and phone calls. When we have over 3000 calls coming in on a Friday, the slower day, it is difficult to handle it in a timely manner, but we are making huge strides. We don't want to rush you off, we want to make sure your questioins are answered, adn answered truthfully and completely. We love our customers, we really do...and I think it shows.
There is a new feature coming next week (or so) on the web site that will allow you to enter your serial number, and this will check to see when teh unit was made adn when it was registered. We are hoping this will make it easier for you to get the map updates, and it will be fair to those who deserve free updates.
Again, remember that not everyone is as honest as the users here are. I have noticed that everyone here is pretty understanding about the policy and handles rejection fairly well. We have people that bought their units a year ago, just now registering and are DEMANDING free updates. We just can not afford to do that, it is not good business.
A "decent" paper map of your home town will cost $50. Imagine what a digitized map of the entire North American continent would cost were you to buy it on paper. Imagine how much a GPS unit would cost if you had to build in the cost of the mapping updates. I for one would not be able to afford to purchase the GPS.
Garmin also has a responsibility to its' stock holders and investors to make a profit. We pay tens of millions of dollars for the mapping updates, and if we give these away to people who have cheated the system, we lose this money. Garmin simply can not afford to do business this way, and I think you all understand.
Okay, I digressed. The best way to contact Garmin is by phone. But, you can contact directly from the website at: http://www.garmin.com/garmin/cms/site/us/support/supportcont...
You couldn't have said it any better...lol
Keep up the good work.
I don't know how many have bothered, but it wouldn't hurt to reply to the email you received from the technician at Garmin. Let them know you got your "Free Upgrade" and how much you appreciate it. We have a tendency to send complaints but forget to send a thanks.
Just a thought from a guy who spent many, many years providing a service.
There are many comments regarding mapping updates eliciting a number of calls and/or e-mails to inquire whether an update is available and at what cost - if any.
My suggestions would be for Garmin to have an area within its website to list the latest mapping versions available. To wit, I have a new nuvi 360 NA with mapping software "City Navigator North America NT 2008". Is this the latest? Seems to me I have to either call or send an e-mail to determine.
By including this information on the web-site, I'm willing to bet you could reduce your calls. (Might also be a good idea to include costing and when the "freebee" period ends for each particular model.)
Just a thought!
WOW ! Am I the only one who noticed ?
There is a Tech from Garmin monitoring this forum ?
That's absolutely GREAT !!!! A person on the "Inside" can be a great resource for all of us user on the board.
I hope that some posters don't start to abuse this person though..... and I have seen it happen on other boards, where people start pounding on a Cust. Svc Tech about their product or service when it's out of the control of that person.
Often, the person is merely a fan of the service or product they sell.
GarminTech..... THANK YOU for joining us here at POI-FACTORY. I hope you don't mind if we try to get a little inside info from time to time.
I will be acting as the security guard for GarminTech and making sure that he is shown respect and is allowed to enjoy the forums.
I think that Garmin would be very proud of the way he represents himself and them as a company. We are pleased that you are here.
Fully agree with the last 2 posts.
Garmintech is helping and advising other Garmin users. He should not get hassle or grief.
Garmintech - Thanks for your comments to date, keep them coming, I am certain the vast majority, if not all users of this site appreciate them.
We are following a request.
It is a great asset to have tech support "looking in", Garmintech may not be the only one looking. With that said;
It has been requested that Garmintech be treated as just another poster/member of this community.
To be treated with due respect and no harassing or abusing of his/her position.
As far as any inside information, I'm sure GT will let us know what and when it's appropriate. We do not want to jeopardize GT's career/livelihood.
We do not want to pester this individual for inappropriate information.
Garmin Tech has shown what most of us already know, that Garmin is very supportive of its customers. I've NEVER been disappointed by the responses I've gotten from Garmin Tech Support. I usually e-mail them as am rarely in a place long enough to stay on a phone for long periods of time. I've never had to wait very long for a response that answers my questions throughly. What is really great, we don't seem to be talking with someone who doesn't know their product as often happens with other services. I only wish all companies were like Garmin in products and support.
While, I agree that garmin should make a profit.
I think garmin is penny wise and pound foolish with its new update map policy. Previously, Garmin did not care as much and allowed consumers free maps as long as you did not register until after the release of the new maps. This was a selling point used at circuit city and made consumers comfortable buying GPS units with the knowledge that the will have the next update for free. Now with the new map update policy in affect, I think consumers will hold off buying new units after Christmas and wait until the new maps arrive. If one could wait from January until May to buy a GPS unit in order to get the latest map for free, I think one would.
I agree that garmin should make a profit.
I think garmin is penny wise and pound foolish with its new update map policy. Previously, Garmin did not care as much and allowed consumers free maps as long as you did not register until after the release of the new maps. This was a selling point used at circuit city and made consumers comfortable buying GPS units with the knowledge that the will have the next update for free. Now with the new map update policy in affect, I think consumers will hold off buying new units after Christmas and wait until the new maps arrive.
Generally, the maps do not have a great difference from one year to the next. Just like with paper atlas', maps are changed on a yearly basis, however, I doubt that people hold off buying a map in the last 6 months of the year waiting for the latest and greatest. I believe Garmin is fair in providing a 3 month window to users who purchased a unit when the maps change over.
My point being, if Garmin included a free map update with every unit sold, you would expect (since they have to pay money) that the units would go up in price $40 or $50. Wouldn't that have a greater effect on the units purchased than the previous policy?
In previous years they had a different relationship with their map supplier, Navteq.
Garmin's map upgrade business model seems fair enough, especially since their people are empowered to make exceptions.
Were Garmin to ask me to suggest an improvement, here is what I would offer: Include a certificate good for one free map upgrade in the box.
Managing customer expectations, as cyber implied, is crucial. I believe the certificate approach is a powerful tool in this regard.
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