I have a couple problems that I need help with.
I'm trying to update my Nuvi 2598. Garmin Express says there are 9 map and software updates available. When I click to install all, it starts downloading, but after about 30 seconds I get an error that says, "There was an error installing the update." I've tried installing the updates individually but get the same error each time. I've rebooted my computer and the Nuvi. I've disconnected the Nuvi and reconnected (says it's connected.) I've been able to update in the past, so not sure what to do now. I do have the latest version of GE.
Also, I tried to install a few new vehicles. It was a total of 8MB. GE told me it couldn't install them because there wasn't enough space. I have 1.78GB available on the Nuvi. There was a message stating, "You might want to purchase a memory card." I have an 8GB memory card already installed. Help!
Try removing your nuvi from Express then re-add it ... that cures many issues with Express.
Sometimes I have the same problem. I remove GE from the computer and then reinstall it again from the Garmin site. That usually fixes it.
At this point I do not think it would not hurt to install Revo Uninstaller from http://www.portablefreeware.com/index.php?q=revo+uninstaller...
This is freeware and portable so all you have to do is to unzip the downloaded file into a folder of your choice and then launch revouninstaller.exe.
Take choice 4 to do the more aggressive cleanup.
Then download and reinstall GE
This is what many of us do whenever we run into problems and want to start with a clean slate. Re-register your devices when you crank up GE.
I removed the Nuvi then added it back. Still got error message.
Uninstalled GE then reinstalled it. Added my Nuvi, still got error message.
I'll give Revo a try.
I'm wondering if it won't install because the Nuvi thinks I don't have space (see my first post). As mentioned, I have lots of available space, but Nuvi told me I didn't have room to add 8MB of vehicles.
Update: Used Revo to uninstall GE. Reinstalled, added Nuvi, started update, starts downloading, then same error message. Again checked storage space, says it is 77% full, 1.78GB free.
You don't say what OS you're using. If on a mac try clearing the trash.
You certainly shouldn't be getting a space error message with that amount of free space.
This is what Garmin support says:
SanDisk or Kingston SD cards are the best. Use the USB cable that came with the nuvi to connect directly to a USB port on the computer itself - not through a hub.
They also mention rebooting the computer. I would add to reboot the nuvi - not just sleep.
If the OS is Windows, run Windows Update to make sure the system is fully updated including .NET Framework.
To format the SD card:
Don't even think about formatting the SD card in this way without making a full backup of the nuvi first. Most important, recognize which icon you see on the PC. One is the nuvi and the other is the SD card. Double click to look inside. The nuvi has a number of folders. The card should have nothing inside. Do not format the nuvi! Carpenters say - measure twice and cut once.
You should have enough space to install your maps and updates. Run WebUpdater http://goo.gl/eS8xd for your software updates and MapUpdater for your maps.MapUpdater download can be foud here http://pages.citebite.com/y5i1x1l1a5htj just click on the highlighted text .Report back the results.
Bak to Garmin Express. On a earlier problem I had with Garmin Express I was told by Garmin to try this.
Delete the folder containing the Device Interaction Service user.config file1
64-bit Windows: C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Garmin_Ltd._or_its_subsid
32-bit Windows: C:\Windows\System32\config\systemprofile\AppData\Local\Garmin_Ltd._or_its_subsid
In order to access the folder, navigate to the folder in Windows Explorer and give access whenever prompted.
Then Clear the Windows temp directory and the Package Cache before reinstalling.
Press the Windows + R keys together
Type %temp% in the text box
Press CTRL + A to select all files
Press Delete on the keyboard
If prompted, confirm the deletion
If prompted, skip any files that can't be deleted
Close the window
When done following the above again for a different location>
Finally reload the current version>
Edit.You may want to see about freeing up some more storage on your device see http://www.poi-factory.com/node/31186
I had the same problem with a 2798 I owned briefly last year. I'm not sure if it will work in your case but doing a hard reset solved the issue for me.
As Dobs108 suggests, make sure you use a GARMIN USB cable and do not use a USB hub!
I like charlesd's suggestion of using WebUpdater first for the software updates, then GarminMapUpdater for the map update. If an error occurs with either, report exactly what it says and when it occurs. Also, bdh's reminder to use a Garmin USB cable is a good one. If you have more than one compatible USB cable for the 2598, you could try them as well. Ditto for the suggestion to do a hard reset on the 2598, then a repeat attempt to do the update.
Note that there are two error messages: the installation error which could be caused by a variety of issues, and the insufficient space error when trying to add vehicles.
The two odd things I see about the original post include the occurrence of the error message so quickly. I don't see how an 'installation error' message could occur during the time when only downloads should be occurring. It maybe could occur if the OP has successfully used GE for the map update for the owner's other nuvi, the 2460, meaning that some of the update files are already on the computer's hard drive. The other odd issue is that 'insufficient space' message when even trying to install a few MB of vehicles to a device with over 1GB of free space.
What maps are on the 2598 now? How were they installed? Did you successfully update the 2460 with the same computer? If for some reason the 2598's current map was named gmapsupp rather than gmapprom, the update process will not delete the gmapsupp map when doing a map update and the current free space is insufficient to to install all of North America with a new map update.
Lastly, if you have a 2nd computer, it'd be well worth trying to update the 2598 with Garmin Express on the 2nd computer.
...If for some reason the 2598's current map was named gmapsupp rather than gmapprom, the update process will not delete the gmapsupp map when doing a map update and the current free space is insufficient to to install all of North America with a new map update...
If the map file gmapsupp is on the 2598, how would it have been installed? Isn't it true that MapUpdater would have been used to create it? If I had used Garmin Express exclusively for map updates, then gmapsupp would never be created, and there would only be one map on the nuvi?
I admit it's a very unlikely possibility since it'd probably require installing the map with MapInstall from a Mapsource/BaseCamp source or using the clone technique which could result in a gmapsupp map file. And if done that way, the JVs would be lost, etc. I was just trying to think of how an 'insufficient space for the full map' issue could come up with a device with nearly 2GB of free space. I guess my other excuse for offering this is that in the past with map update issues, we have assumed an OP used a standard past update technique and eventually find that in the previous map update, an alternate procedure was used. Once we learned of this, we often revised our suggestions ending with the OPs' success.
My guess is the the best option for success in this case is using a 2nd computer if available. I think it unlikely to be a corrupt Garmin Express program but do think that a corrupt downloaded software or map file stored on the computer from a failed update could be at fault and an update attempt with a different computer is the quickest solution. If stuck with a single computer, then I'd look into deleting a computer's temporary internet files, browser cache, and stored Garmin downloads, then repeating the GPS update.
I'm going to borrow a different computer over the weekend and see if that makes a difference. To reply to a couple comments here, my computer is running Win7, I've tried different browsers and cleared everything I could find Garmin-related on my computer.
Have you tried MapUpdater and WebUpdater as I posted above to see what results you get?
try copying the GPX folder to your hard drive, then delete it from the GPS. unplug the GPS and shutdown express.
Plug in the GPS and restart express and see if it will download now.
Tried all of the above, failed every time. Borrowed a friend's computer, worked like a charm. Doesn't like something about my computer, I guess.
Thanks for all the help and suggestions!
Congrats. Perseverance wins.
I'd start looking at differences then. Could be an OS or USB issue.
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