I just bought a 2460LMT, took out yesterday and did not hear any sounds from the custom POI's that I installed. I used POI loader just the same way that I did on old 1490. The only setting I can see for sound is single tone or continuous tone. Am I missing something or not available?
Go into Tools>Settings>Navigation>Automobile>
Now Scroll down to the very bottom and select Proximity Points, click on Alerts, make sure the Custom POIs has a chack mark next to it.
That I already did.
I have a 2460 ... and only have "TourGuide" sounds activated with custom .wav files (some my own recorded voice and some computer generated).
Are you trying to achieve something like this?
Or are you looking for some sort of alert with each and every point of interest?
If you are talking about voice alerts.Did you make sure to install sox.exe and the wav files. http://www.poi-factory.com/node/25730 .
If no sox.exe and wav. If you set poilloader using manual mode and came within 50 to 90 ft of the coordinates you should have got the default bong alert.
I have sox loaded, using wav files, doing everything the same way as when had the 1490, no voice alert.
I agree that we need a bit more detail.
Is it the missing default "ding" or a missing custom wav file audio alert that's the problem?
Are you using POI Loader in manual mode and selecting alerts and setting alert distances for specific POI files?
Are these standard POIs or TourGuides?
Can you give us an example of a POI category that doesn't alert; i.e., could the POI locations be set back too far for an along-the-route alert?
A great test file to use is RestAreasCombined since we know that will result in along-the-route alerts if properly installed.
Good luck. Since you've had success with this process with your 1490, there should be a simple fix. This will eventually work since I have a 2460LMT and do not experience your issues.
Is there any chance that in addition to moving from a 1490 to a 2460, that you also have a new computer? How long ago did the 1490 loading work for you? One potential problem is that a year or two ago, a POI Loader version update moved the installation location of the program to your computer while not removing the old version. If this is the case, your sox.exe may be in the old POI Loader folder instead of the new one where it belongs.
Do you hear any sounds from the new gps?Any chance the mute button on or sound level to low?
no "ding" or alert sound. I am using express mode set in EPE. There is a Del Taco I go by and it was working on 1490. I went by 3 rest areas yesterday, did not hear any sound. No new computer, loaded new POI's about 2 months ago on 1490, no problems, just checked sox file is in POI Loader folder. hear voice commands ok
If you still have the 1490 can you copy the POI's you loaded on the 2460 to that unit to see if they work there.
This will determine if the 2460 is at fault or the files you created.
Don't have the 1490 anymore.
I have saved in a folder on computer, just have to change the updated ones
Make a test wav file using http://www2.research.att.com/~ttsweb/tts/demo.php for the Taco Bell and see if it works.Or any poi location close to you that you can run in simulation mode on your gps.
From your post you set alerts up like this FAQ http://www.poi-factory.com/node/28521 ?
... I am using express mode set in EPE...
I've never used EPE to create or load files that will auto-alert even with POI Loader run in Express Mode but instead I use POI Loader in Manual Mode and set my alerts and alert distances with POI Loader.
We have a lot of EPE folks that may offer help but I wonder now if the issue is with your use of EPE.
You could try loading ordinary Factory POI files with POI Loader in Manual Mode and set alerts to see if you get alerts this way. If so, then it must be your use of EPE that's the culprit.
Not a EPE issue.Just came down I-95. Use EPE for all my alerts so I can use express mode.Had no problems getting Rest Stop alert message all the way down.
Waiting to see if he does the test with the program I directed him to for creating a wav file.That could determine where the problem lies if he navigates right to it.
Yes, that's how I did the setup for the alerts, JUst got back from a drive, no sounds, would the voice have anything to do with it? (American English Jill) I did hold down the icon on the right top and got to the audio test page, under current phrase says "incompatible audio" I will try to make a wav using link
Make a new one using the link to replace the one you now have that doesn't work.Starting to get suspicious of the format some wav files are saved at.When you click on the wav file on the computer does the media player play the sound?
Part of the FAQ Common problems and their solutions
deals with alerts.
This FAQ says
Alerts won't work
There are several reasons why voice/sound alerts will not work and you get only a "Ding" when you expect a sound file to play.
1. Sound file (.mp3/.wav) is not named the same as the POI file (.csv/.gpx)
The character string to the left of the extension must be the same for the POI file, the sound file and the Icon (.bmp) file, if used.
2. Double extensions.
Many computer come with Windows Explorer set to "Hide extensions of known file types". So, when you follow the instructions to name your sound file the same as your POI file to the left of the extensions, what you think is
and "mylocations.csv" is not the same as "mylocations.wav"
The solution is to follow the instructions in
3. Unit will not accept .mp3 files
The early GPS units had .mp3 players built in. At some point Garmin decided that the expense of licensing the ability to play .mp3 files was not profitable. Even though it is not documented by Garmin, .wav files can be used in place of .mp3 files.
3A. To use .wav files, a particular version of sox.exe must be in the same folder as POI Loader. Get the required version at
3B. Most sound files at the poi-factory are .mp3 file. Thus they must be converted to a .wav file. You can do this by using MediaIO (to convert one format to another, say .mp3 to .wav)
3C. It has been said that the .wav file must be PCM, 44.100 kHZ., and 16 bits, Mono and that a stereo wav file will not work. If you have a stereo wav, there is a portable, freeware software package that will convert it to mono.
However, my testing indicates that - with the correct version of sox.exe - most all wav files work fine.
I also would suggest that you attach the GPS to the computer and "MOVE" all .gpi files from the GPS to some backup folder on your computer. Please note that a .gpi file anywhere on the GPS (not just in the "POI" folder) are used as Custom POIs.
Once your nuvi is free of .gpi files, create a new folder somewhere and move into that folder one - and only one - POI file. now download this "POI Factory Test Wav File" at http://www.poi-factory.com/node/41068 into this new folder. Rename this .wav file as per the instructions above based on the POI file you chose to use.
Now attach the nuvi to the computer and run POI Loader in manual mode. Point POI LOader to the folder you created above. Set an alert proximity distance of, say, 500 feet. Safely disconnect. Go for a ride.
Installed the factory test file, went for a stimulation, heard 2 dings, no sounds.
Installed the factory test file, went for a stimulation, heard 2 dings, no sounds.
1: remove existing .gpi files from the nuvi
2: choose one POI file (.csv/.gpx) that you have downloaded from poi-factory.com and put it in a new folder
3: add the POI Factory Test WAV File to that folder and then rename the .wav file using the character string to the left of the extension of the .csv/.gpx file so that you had something like
my poi file.csv
my poi file.wav
as the only two files in that folder
4: run POI Loader, pointing it at the folder in step 2 above, select "manual" mode, set a proximity distance of 500 feet and let it run;
5: safely disconnect the nuvi after POI Loader finished.
6: go for a drive
I apologize for being so specific but only by knowing the exact steps that you took can we determine what the next steps should be.
Assuming that you did the above, then we need you to verify that you are using the correct sox.exe and the best way to do that would be to download it anew from
unzip the file and copy it into Program Files (x86)/Garmin/POI Loader
Now redo steps 4 to 6 above and report.
As I read the thread, this is actually a step half-way to getting the problem resolved.
When first reported, there were no alerts: no ding, and no custom wav audio. Alerts are being heard now with the default ding.
Now it's just an issue of getting custom wav files loaded and heard in place of the default ding.
The real challenge in this thread is that the customary issues that cause no audio (double extension, wrong sox version, wrong sox location, forgetting to set an alert and alert distance for a given POI file, assuming a POI location set back 100 feet from the roadway should alert, etc.) should not be an issue since ewayne has succeeded in getting custom wav audio with his previous Garmin device. There should be no difference between the old 1490 and the 2460 in installation or use of Custom POIs with alerts and that's the odd part--unless there are unreported other seemingly insignificant changes that were made (using a new wav file with the 2460 than was used before with the 1490 and the new wav file is incompatible with the task at hand--or a yet undiscovered setting in the 2460 that needs to checked and changed--or having installed a new version of POI Loader with the 2460 to replace a much older version that was used back in the 1490 ownership days on the computer).
The POIs I load with custom wav audio alerts to my ancient 750 and 855 work equally as well with my nuvi 2460 with no need to change settings in the computer, use of POI Loader, nuvi settings, etc.
Did you recently update or download a different version of SOX?
What version of SOX are you using?
I also agree ... I used to have a 1490 ... now have a 2460. The same files and SOX version from the old unit worked perfectly with the 2460. There is no difference.
I'm suspecting that you have the wrong version of SOX ... and as a result, no wav files will play.
I found a setting in poiloader (actually Charlesd45 found it) was set to Metric, changed setting, redid all poi's, reloaded poi's,. now to try it out tomorrow and hope it works.
Check to see if your GPS supports MP3 - might have the sound files in MP3 format could need to conver to Wav.
Guess that wasn't the problem, still no icons or sounds
Several posts above, I indicated several steps that we would like you to go through so we could narrow down the problem.
What would be helpful would be if you detailed for us what you have done.
All we know right now is that you have gone from having no sound to having "dings" and that you changed POI Loader from "metric" - Meters and KPH (which should only change the scale of the alert distance, not its existence)
I am hoping that you can report to us something like this.
I redownloaded POI Loader and installed it. I see that it installed in Program Files (x86)/Garmin/POI Loader. I went to this folder and right clicked on POI Loader.exe and sent a shortcut to my desktop
I redownloaded sox 14-0-1; unzipped the file and put sox.exe into Program Files (x86)/Garmin/POI Loader
I have gone through the steps in
and made sure that the settings on my computer are correct and I do not have double extensions.
I downloaded the POI-factory Test WAV file
I created a new folder to hold the test files that I want to use for debugging my problem on hearing a voice and seeing an icon
I made sure that the "what I want to test".csv file, the POI Factory Test WAV file.wav file and the "whatever icon name".bmp file that I copied into this folder ALL had exactly the same character string to the left of the extensions (.csv, .bmp, .wav, respectively)
I ran POI Loader by double clicking on the new shortcut on my desktop; pointed at the folder containing only the three files I was using for my testing; I ran in manual mode and on the next screen, I clicked on "This file contains proximity alerts" and then clicked on "Alert whenever you get close to a point" and entered "493" into the "Alert at this distance" box; I clicked "Next" and let POI Loader finish.
I safely disconnected my nuvi and while sitting at my computer, I fired it up. I went to "Where To?" > Extras and could see the POIs I just loaded.
I then went for a ride and ...
The more you will tell us about the exact steps you have taken, the easier it will be to debug your problem.
I did all the above, still nothing
I did all the above, still nothing
Let's make sure the POI is installed with an alert on your 2460. Do you get the same results I get with my 2460 using Custom POIs with alerts?
then tap one that should have alerts (don't choose a TourGuide if any of your POIs are TourGuide),
then pick and tap one of the locations,
then tap the black "balloon" with the POI location name.
Do you see the text: "Alert information: Distance x.x mi."?
If you don't see the text, then the POI with an alert was not set and no alerts will ever result.
If you do see the text, then at least we know that you have installed a Custom POI with an alert distance and the issue then becomes only the missing icon and sound.
I remain a bit confused. You started by saying that you had no alert sound, then after running charlesd45's test, you reported a Garmin default "ding" alert, and later you report no alert icon or sound. I'm confused as to whether you have no alert sound--or you have a default ding but not your expected custom sound.
The reason jg and others are asking for extreme detail is that the 2460 will do Custom icons and Sounds as has been done with all other nuvi models so either you have some very odd problem with your specific device that could be a hardware problem or there's some detail we still haven't identified that's causing the results you experience. As I said earlier, the really strange issue here is a toughie since we know you to be an experienced user who has gotten the expected results with your earlier nuvi--and that a couple 2460 users report no difficulties in achieving what you want by using standard procedures.
OK, I think Craig and I are running close to being out of ideas, so let's try something different.
What is the name of the poi-factory.com file that you are using as a test?
I will download that file and see if I can load it to both my 765 and 2455 and get voice alerts. If I can that will eliminate the file as the problem.
Also, when you loaded the POI test file, how many locations did POI Loader say that it had put on your nuvi?
I have been working with the OP on the side.So not to be covering same ground and add confusion.He has Widows 8 and per communications with him has sox.exe in the Poiloader folder located in Programs (x86).He downloaded the sox.exe on my link.Also re-downloaded it again.I sent him two files in a My pois folders Taco Bell and Rest Stops in gpx format with alert distance built in at 8000ft.Plus the wav and bmp files.Setting the Taco Bell poi as a destination he go no alert.Just the flag showing he was there.He is now in the process of running webupdater.
In summary he doesn't have double extension problem or not named the same except for the extensions.Based on the files I sent to test.Per OP he has the correct sox.exe and has it in the correct location.
yes, saw the test, did simulated drive by no sound or icon showing, just the flag at arrival (don't know how to do the quote)
did webupdater...no updates, reinstalled maps, no difference, I'm starting to think it's in the hardware of the GPS itself.
If you want to, you can send me a gpi file you have created. And I look into it and se what it contains of alerts, bmp and sound.
Than I write back here what I found. Then it will be easier to find a solution for these who are trying to help.
I have zipped the file, and sent to your email. Thanks
Wow. tooooo many to look into all of them.
I look into some of them.
Only Redlight have bmp, Sounds where either unknown or internal tones.
The alerts where enabled and got proximity or speed or both.
-There must be something wrong in Audio since they get unknown.Gess alert dont work here.
-There must be something wrong in bmp since only redlight get bmp ikon or I got an overload in my viewer (Dont really think so).
Some that I looked in to.
*Bmp Ikon: Yes
*Bmp Ikon: No
Banks,Department Stores,Electrinics Stores:
*Bmp Ikon: No
*Sound: Passive tone
*Bmp Ikon: No
*Sound: Passive tone
*Bmp Ikon: No
Gess the TourGuides do not work since there is an internal PassiveTone and no CustomAudio.
So, some good ideas out there ??
edit: corrected Type in Tourgide.
Only Redlight have bmp,...
I have a feeling charlesd45's earlier thought of bad wav files is the issue, assuming all is well with sox. If true, the issue is not with the specific 2460 device, as "unknown sound" will be a problem with any nuvi. I agree, too, that TourGuides won't work since there is no associated audio file.
The first thing I would do is remove all pois, and start with only one file,one bmp, one wave.
Its hopeless looking for errors with so many files in the gpi.
I had the OP to remove all his files.Then sent him 2 files.Taco Bell and Rest Stops in GPX file format. I built alert distance of 8000 feet into each file. Each file had its on working wav file with a bmp file.Per OP he only got the red flag arrival notice.Based on our conversations he has located the sox.exe in the correct location for Windows 8.
I think you should exchange gpi files.
Make an package with gpx,bmp,wav. Make a gpi of it too and send it. Let he make a gpi of the files and send it to you .
@ewayne1941, until you clear your unit of all other .gpi files and use one and only one POI file that has a known good .wav file associated with it, you could be fighting issues that are inter-related.
Since I know that the "POI Factory Test Wav File" at http://www.poi-factory.com/node/41068 is good, I suggest you use that one.
Try the one file route, please.
I did take all out, loaded 1 file with the test wav file, did not get any sound or icon, just the flag when arrived
Be advised on the 2460 a Custom POI does NOT have to be in the POI folder to be recognized on either the GPS itself, or on an SD card. It can be anywhere and it will be recognized. To prove this point I put a custom POI (gpi) into the "vehicles" folder on the 2460 internal memory and it was recognized. I deleted from there and put in the SD card's "Map" folder, again it was recognized.
I suggest you do a Windows search using the keyword ".gpi" and see if it finds anything both in internal memory or on SD card. If so remove anything you find so you have a clean slate.
If you like you can click on my user name, then click "contact". Then send me an email giving your email address. I will send you a working RedLight camera file and Rest Area. These both work on my 2460, if they don't work for you then it has to be something with your device or settings.
I have emailed the two working POI files to ewayne1941 by email. They were the Redlight Camera and Rest Area files. They have custom audio alerts and work on my 2460.
We'll see if they work for him when he replies to the forum. If they work, then it's something he's doing wrong creating the files.
I loaded the files, then did a drive along road I know has red light cameras, did not hear any alert
If this is a new unit then perhaps you should send it back for refund/repair.
but am in contact with seller for a refund.
@ewaynbe1941, I apologize for being such a nitpicker, but I wish you would give us the names of the files you point POI Loader to - exactly as they appear in the folder.
For example, lets suppose that you downloaded the Starbucks file from here. Its name would appear in the folder as Starbucks.csv. If it does not have the extension .csv, then you have not yet gotten your Folder settings correct.
Then let's say that you downloaded the test file. It would appear in the folder as POI Factory Test WAV File.wav.
Assuming that you see the extensions, you would rename the .wav file from POI Factory Test WAV File.wav to Starbucks.wav.
I just did this. I took my 765 and hooked it to my PC and ran POI Loader. I pointed POI Loader to the folder with my two files and used manual mode with a proximity distance of 1000 feet. POI Loader reported that it had added 11,608 locations.
Knowing that there is a Starbucks near me, I put my 765 in Simulation mode and "drove" to an intersection which would take me past a Starbucks. I got the voice "POI factory test WAV File".
I did the same thing with my 2595 and got the same result.
Sorry to hear it didn't work. Apparently it's not the files at fault but the 2460 itself causing this.
Unless we're all over looking something, I would return the unit as Box Car suggested. If bought on Ebay, I hope the seller will accept the return.
Edit, Just thought of something. You were able to install the files I sent you and test it in quite a short time. Are you sure the RedLight Camera area you test is a valid one since it must be near your home. Why not use simulated mode on the 2460 and try a Rest Area that is near you.
He doesn't have a wav file problem. I have sent him a working wav file for the Taco Bell file he is trying to get to work. I downloaded the Taco Bell and using EPE like he did and built the alert distance into it plus included the working wav and bmp file. Loaded the files to my gps using poiloader and made copy of the gpi file and sent to him. He got the alert and the GPS showed the bmp. He takes the same files and loads to his GPS after removing old ones from unit. He gets no alert .
Could this be a new issue created by Windows 8? If so, there should be a lot of interest by all of us to find a solution.
And if the issue is specific to his device, if only we could have him test his POI installation and use with a 2nd nuvi device.
We both have Windows 8 and they work on my unit. He has tried about everything . Contacting the seller for a refund may be the best solution. Bottom line they worked on his previous unit per the OP.
terms | privacy | contactCopyright © 2006-2020