Garmin NUVI 25x5LMT Traffic Issues-Does Your Traffic Icon Always Stay Green?

 

I started a previous thread because I thought I may have a Traffic coverage issue specific to Toronto.

I have just received a NUVI 2555LMT and I had no past experience with using traffic and how the 2555 is supposed to operate until a recent trip to Toronto, which should have coverage.

My Icon remains Green whether I'm in areas where I should get coverage and also in areas where I should not.

I also get the following message if I touch the Traffic Icon: "The traffic receiver is not receiving a traffic signal. The traffic signal may be weak, or traffic data may not be available for your location."

Since my initial posting, I received a reply from williston:
“The icon used to change from green when traffic signal was good to gray when it's lost or out of date. -Now-, it stays green no matter what is going on with the signal. As soon as you plug it in and the application comes up you get a green icon. If you touch the traffic icon you'll see it giving the "searching signal" message and no bars. I know this is the case because in the past, when I went to Maine out in the boonies where there was no signal the icon would turn gray indicating no data. It's green all the time now and will actually -stay- green for a little while even after unplugging the receiver from the Nuvi.”

I would appreciate any feedback from other NUVI 25x5 and 24x5 users that might have a similar experience. We have a better chance of action from Garmin if we can back it up from experience.

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DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)
<<Page 2>>

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Just a heads-up...

This topic is turning into a "defective traffic cable" topic when in fact, the issue with "no grey traffic icon" happens to non-defective traffic cables.

It looks as if Garmin is now thinking that some traffic cables are "bad" and need to be exchanged. It's very doubtful that the "no grey traffic icon" issue is hardware related and seems to be unit firmware or GTM firmware related.

Looks like there could however be a valid hardware problem with those who are showing the "Pay Table Does Not Exist" message in nuvi diagnostics.

These two issues (1. "no grey traffic icon" & 2. Pay Table Does Not Exist) are most likely unrelated.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

No change with 7.90: 2595

Update: FW v7.90 does not remedy the green traffic icon with no signal issue on my 2595.

It was pretty easy to confirm actually: We have an ancient 1993 Volvo 240 wagon in the family that's home right now and its "tank metal" construction means that unless the cable is draped along the dash under the windshield, I get no signal. Left the cable down by the console -> no signal -> green icon. sad

Thinking about the above scenario a bit more makes me actually think of this more as a bug than a feature: You plug in the receiver and when it boots up you get the green icon. The Nuvi docs indicate this means there are no traffic problems on your route. But if it hasn't captured a signal yet and/or downloaded data, how can it report this? Leads me to discard the idea of a green icon as a "receiver-connected" indicator.

Maybe I'll try this approach with Garmin tech support next time I talk to them.

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

Just returned it

I spoke with Garmin again today and they said a week to 10 day turn around for repair after they receive the unit. They recommended just doing an exchange with TigerDirect as it would be faster. They insisted it's an issue with the unit, not the cable type.

TigerDirect was good and sent me a UPS RS label. Excellent service from TD. Although I'm glad I didn't cut the UPC label as that voids the return. I'm considering another model for replacement. Saving money is nice but I actually did want the traffic feature (with it's limitations) as I'm in a big city.

Agreed

DorkusNimrod wrote:

Looks like there could however be a valid hardware problem with those who are showing the "Pay Table Does Not Exist" message in nuvi diagnostics.

These two issues (1. "no grey traffic icon" & 2. Pay Table Does Not Exist) are most likely unrelated.

Agreed.

Call From Garmin

I had contacted Garmin and asked for a Customer Support Supervisor. To their credit, I did receive a call from a Supervisor tonight at home and I am expecting a call to clarify this further.

The gentleman was genuinely trying to resolve this and I am hopeful this will get sorted somehow.

I have also forwarded the posts from chip r and sarcoptic to them, which shows that refurbs and possibly refurbs from Tiger Direct may be the issue here. It may be a coincidence, so we can't jump to conclusions yet.

There are two possible cables that have been used, depending on the specific serial number of the GPS and this is being sorted.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

Not updated yet

My software version is still v7.80.
My icon stays green even when there is no traffic reception. At first start up if I press the trafic icon it takes me to the traffic information page and it shows that it is searching for a signal. Within seconds it connects and then proceeds to give a text message on the state of traffic on my route. As I said in my previous post, the color of the icon then changes depending on how bad the traffic is.
I tried the cable from the 260 to see if I could get a grey icon but it seems that the icons only appear when you have the correct cable attached.
Maybe I should hold off updating to v7.9?
My traffic coverage area is Montreal so the signal should be strong enough. grin

--
Nuvi2797LMT (2) Nuvi260,Ford Sync3 Navigation. Captain Cook was a Yorkshire man too.

Has Developed Into Two Issues

chip_r wrote:
DorkusNimrod wrote:

Looks like there could however be a valid hardware problem with those who are showing the "Pay Table Does Not Exist" message in nuvi diagnostics.

These two issues (1. "no grey traffic icon" & 2. Pay Table Does Not Exist) are most likely unrelated.

Agreed.

I started this to understand why I was not getting traffic. It seems that two issues have evolved. However, I have started a dialogue with Garmin on both the hardware and software issues. My personal immediate need is to resolve the hardware issues, so that I can get working traffic.

However, it has now hopefully opened a channel with Garmin to have a proper discussion with them about the software. I raised that with them in my conversation tonight and I am hopeful that we can proceed.

I have to have confidence in the process until I'm proven wrong.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

Grey traffic indicator never has worked on my 2495LMT

I don't recall my 2495LMT ever showing grey even though no signal may be present. I've noticed when driving from Tennessee through Atlanta to Florida. There is no traffic reporting until the Atlanta metro area even though the traffic indicator shows green.

Two Different Chargers Depending On Age Of Unit

GPSgeek wrote:

Mine was a refurb. I'm curious to know if chip-r had new or refurb.

chip_r wrote:

About the cable ... I very pointedly asked Garmin if the P/N 320-00239-70 was a TA20 cable and they confirmed. I was a bit annoyed as their FAQs for traffic problems said look for the TA on the tag. The cable doesn't list TA at all so I understand your frustration.

I'm beginning to wonder if their refurb facility is pairing units with somewhat incompatible antenna cables. Complete speculation on my part but usually when a factory tests units, they use a bench fixture. Not the actual accessories shipped with your unit. Those are tossed in at the last minute.

There are two cables. I got the following from Garmin:
The same model GPS but older version the traffic receiver and antenna for the traffic information which is a FM signal was all in the car charger. The New units have the receiver and the charger is only the antenna. P/N 320-00239-70, which is a TA Cable

The Older Units use the GTM Cable.

I got an email from Garmin this morning and they have determined that the receiver that is built into the GPS itself, is Not Functioning Good. They are going to exchange everything.

They would not tell me what the other codes meant, because it was proprietary data. I can accept that, now that I understand about the Non Existent Pay Table.

I cannot say if this is a common issue with refurbs, and may only be coincidence that two others have had refurbs with the "Pay Table Does Not Exist".

I suspect that the only reason that three of us had Tiger Direct units, is because they happened to be reselling the refurbs, but had nothing to do with the issue itself.

To check:
1. Once the unit is turned on touch the volume icon at the bottom of the screen and touch it.
2. Once on the volume screen touch and hold the upper right hand corner of the touch screen this will bring up the diagnostic page for the unit.
3. On this screen touch Developer Info
4. On this screen touch Traffic Receiver Status.
5. Once on this page look through the whole list and see if you see a message that says "Pay Table does not exist".
If you get that, then talk to Garmin about it.

I now think it's time to put to bed any further discussion of the cable. I will continue to try to get an answer about the Never Gray Traffic Icon.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

GPSgeek: Thanks for the Update

GPSgeek: Thanks for the update detailing the issue. I emailed tech support with my thoughts entered previously re: why is the icon green on start-up but before it has picked up a signal or downloaded any current traffic data? The icon seems to turn green after the receiver (traffic) finishes booting up. You can see/follow this start-up sequence in one of the developer "secret" traffic menus. I'll follow up with a call in a day or so. I'm hoping this approach might catch their interest. (As opposed to the: "It never turns gray after signal loss" approach.)

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

>

All this is nice, but its not just the 25x5 series or 24x5 with this issue. My unit does not turn grey and or yellow or red. Always green unless unplugged. My unit does not have "Pay Table does not exist" It says its working but nothing there to prove it. It goes back to how the older units behaved. My 3790 behaves correctly and it shows me its working.

--
2 DriveSmart 65's - We do not live in Igloo's and do not all ride to work on snow mobiles.

Which model do you have that isn't working?

Hi Speed2: Can you tell us what unit (model #) you have that is not working? I'll mention it when I speak with Garmin tech support the next time. I'm determined to get them to fix this. Not sure about this specific thread, but others have mentioned other models other that the 24xx and 25xx series that are showing the same problem. Thanks!

Speed2 wrote:

All this is nice, but its not just the 25x5 series or 24x5 with this issue. My unit does not turn grey and or yellow or red. Always green unless unplugged. My unit does not have "Pay Table does not exist" It says its working but nothing there to prove it. It goes back to how the older units behaved. My 3790 behaves correctly and it shows me its working.

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

>

williston wrote:

Hi Speed2: Can you tell us what unit (model #) you have that is not working? I'll mention it when I speak with Garmin tech support the next time. I'm determined to get them to fix this. Not sure about this specific thread, but others have mentioned other models other that the 24xx and 25xx series that are showing the same problem. Thanks!

Speed2 wrote:

All this is nice, but its not just the 25x5 series or 24x5 with this issue. My unit does not turn grey and or yellow or red. Always green unless unplugged. My unit does not have "Pay Table does not exist" It says its working but nothing there to prove it. It goes back to how the older units behaved. My 3790 behaves correctly and it shows me its working.

If you look at my tag on the bottom, a lot of us use these. It shows which models I have. Since the 3790 works, leaves the 3590 not working

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2 DriveSmart 65's - We do not live in Igloo's and do not all ride to work on snow mobiles.

TA20

chip_r wrote:

Some other data they clarified was my adapter P/N 320-00239-70 is in fact a TA20 cable and my unit serial number prefix 2LQ means the traffic receiver is internal. So the TA20 is the proper cable for the 2LQ S/Ns. I initially thought they shipped me the wrong cable for the unit. That wasn't the case.

I have the 2455LMT and it was shipped with the same cable and mine too has the built in receiver.

--
Garmin nuvi 2455LMT (wife uses nuvi 255w) (sold C330)

Ah....

Gotcha. I see the fine print now. My eyes aren't as good as some. Sorry to trouble you.

Speed2 wrote:
williston wrote:

Hi Speed2: Can you tell us what unit (model #) you have that is not working? I'll mention it when I speak with Garmin tech support the next time. I'm determined to get them to fix this. Not sure about this specific thread, but others have mentioned other models other that the 24xx and 25xx series that are showing the same problem. Thanks!

Speed2 wrote:

All this is nice, but its not just the 25x5 series or 24x5 with this issue. My unit does not turn grey and or yellow or red. Always green unless unplugged. My unit does not have "Pay Table does not exist" It says its working but nothing there to prove it. It goes back to how the older units behaved. My 3790 behaves correctly and it shows me its working.

If you look at my tag on the bottom, a lot of us use these. It shows which models I have. Since the 3790 works, leaves the 3590 not working

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

Are The 25x7 Series Simply 25x5 With Internal Receiver

compman72 wrote:
chip_r wrote:

Some other data they clarified was my adapter P/N 320-00239-70 is in fact a TA20 cable and my unit serial number prefix 2LQ means the traffic receiver is internal. So the TA20 is the proper cable for the 2LQ S/Ns. I initially thought they shipped me the wrong cable for the unit. That wasn't the case.

I have the 2455LMT and it was shipped with the same cable and mine too has the built in receiver.

I wonder if they simply changed them to 25x7 to designate the change to internal receiver. I also wonder what the advantage is to having it internal.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

.

GPSgeek wrote:

I also wonder what the advantage is to having it internal.

I wonder as well...I do know that a BIG disadvantage is that the receiver can't be used with other compatible Garmin devices you may own.

Also, defective traffic receivers will require an entire GPS return rather than returning just the receiver.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Garmin Supervisor Has Said They Are Talking To Software Group

williston wrote:

GPSgeek: Thanks for the update detailing the issue. I emailed tech support with my thoughts entered previously re: why is the icon green on start-up but before it has picked up a signal or downloaded any current traffic data? The icon seems to turn green after the receiver (traffic) finishes booting up. You can see/follow this start-up sequence in one of the developer "secret" traffic menus. I'll follow up with a call in a day or so. I'm hoping this approach might catch their interest. (As opposed to the: "It never turns gray after signal loss" approach.)

This is what I had from the supervisor at Garmin that I spoke to. I have blanked out the name of the Customer Support guy, for privacy reasons. I do believe they have a genuine interest in this.

"xxxxx is working with our software engineers to get to the root cause."

It will help if they get calls and emails from different sources, so that they understand that it's a something that people want fixed.

In fairness, the average Customer Support guy can only go so far. Once I got to the point of frustration, I phone Garmin Support and asked to speak to a Supervisor. The Support person gave me his own email address and asked me to provide an email trail and a summary of the back and forth.

He then forwarded to his supervisor, who got back to me in a couple of days. Garmin is like most good companies. Supervisors are there to deal with the person who feels he has exhausted the normal channels. As always, any criticism has to be constructive and can't become personal, as far as the people that you have dealt with. It all has to be documented and orderly. In my case I used some of the feedback from POI Factory, to help support my issues.

I will provide my feedback, once Garmin can get to the root cause of the "Never Gray Icon". There might be an easy fix, or not. I'm happy that they are looking into it.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

Thanks, Geek

Geek, Thanks for the update. I do hope that Garmin can get to the root cause quickly. This is a functionality that they had in the pr-2012 models. So they know how to do it. Somehow, the feature was removed/modified intentionally or otherwise from the year2012 models, maybe the 2013 models too(?).

The only time that time that I see the grey icon is when the my 2495 is fully turned off and turned on without the traffic receiver connected. Once connected to the taffic receiver, it never turns grey again unless the unit is fully power cycled without the traffic receiver.

Regarding an advantage

GPSgeek wrote:

I wonder if they simply changed them to 25x7 to designate the change to internal receiver. I also wonder what the advantage is to having it internal.

When I spoke with Garmin, they mentioned two S/N prefixes. 2LQ for the internal receiver and another prefix (I'm sorry I forgot) for units that required a GTM receiver cable. The agent said the same 2555LMT model number could be either flavor but I'm wondering if a 2555LM+GTM cable packaged together is equal to a 2555LMT+TA cable.

Regarding an advantage ... I suspect they're basically the same performance. Otherwise, if one was noticeably inferior then people would be on forums complaining smile. Sometimes multiple assembly facilities are used or sometimes production tweaks for cost reduction during the model year.

It'll be interesting to see if in the end it's a HW or SW problem. With many refurbs being sold (~500 from Buydig/Ebay listed yesterday) it's hard to believe the "Pay Table does not exist" is very widespread.

For myself, I wimped out and picked up a new 2595LMT/HD from Costco and I'm very pleased. Yes, it's 2x the cost but BT, voice, and (hopefully) better traffic was a draw. Also if future issues come up, Costco's return policy is excellent.

Dual Subcription on my unit

My focus has mainly been on the icon issue but it's probably also important to point out that I have dual traffic subscriptions on my 2595: Navteq and optional Total Traffic/Clear Channel. I experience and see the same spotty signal capture problems as others with only the single Navteq subscription. This was not always the case. When the unit was new it always showed a strong signal from one of those two services and quickly switched when reception faded. My point is I feel it has nothing to do with Navteq and possible weak reception areas. I passed this info along the tech support folks.

chip_r wrote:
GPSgeek wrote:

I wonder if they simply changed them to 25x7 to designate the change to internal receiver. I also wonder what the advantage is to having it internal.

When I spoke with Garmin, they mentioned two S/N prefixes. 2LQ for the internal receiver and another prefix (I'm sorry I forgot) for units that required a GTM receiver cable. The agent said the same 2555LMT model number could be either flavor but I'm wondering if a 2555LM+GTM cable packaged together is equal to a 2555LMT+TA cable.

Regarding an advantage ... I suspect they're basically the same performance. Otherwise, if one was noticeably inferior then people would be on forums complaining smile. Sometimes multiple assembly facilities are used or sometimes production tweaks for cost reduction during the model year.

It'll be interesting to see if in the end it's a HW or SW problem. With many refurbs being sold (~500 from Buydig/Ebay listed yesterday) it's hard to believe the "Pay Table does not exist" is very widespread.

For myself, I wimped out and picked up a new 2595LMT/HD from Costco and I'm very pleased. Yes, it's 2x the cost but BT, voice, and (hopefully) better traffic was a draw. Also if future issues come up, Costco's return policy is excellent.

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

2595

chip_r wrote:
GPSgeek wrote:

For myself, I wimped out and picked up a new 2595LMT/HD from Costco and I'm very pleased. Yes, it's 2x the cost but BT, voice, and (hopefully) better traffic was a draw. Also if future issues come up, Costco's return policy is excellent.

Hopefully the 2595LMTHD will work out for you. I purchased one of those Costco units back in Dec, 2012 and have not been impressed. Compared to my 3 or 4 year old 265WT it is in some respects inferior.
Namely:
a.) Street pronunciations are much worse. Some border on unintelligible. The 265WT is usually spot on.
b.) Traffic icon issue. Icon is green even when the unit has not acquired a good signal or data. The 265WT does not show an Icon until the data is available.
c.) Aside from the fact that HD traffic provides information on surface streets while the 265WT does not, I have not noticed any advantages, and the signal reception area is smaller.
d.) Bluetooth is unusable due to low volume.

On the plus side it usually acquires a GPS signal much faster, the screen is larger and it has some other features that the 265WT lacks, such as lane guidance.

Thanks for the insight

larryak wrote:

Hopefully the 2595LMTHD will work out for you. I purchased one of those Costco units back in Dec, 2012 and have not been impressed. Compared to my 3 or 4 year old 265WT it is in some respects inferior.

Thanks for the insight. I know what you mean as "newer" models may not really be improvement. Compared to my old Nuvi 350 the 25x5 models are an upgrade. I'll see how it goes overall, green traffic icon included.

Haven't Seen a Gray Icon in Years

I haven't seen a gray icon on any of my Nuvis in several years, not just since 2012. That was back when I had a 1450 or 1490.

--
><> Glenn <>< Garmin nüvi 2598

Same TA 20 traffic issue on 2555 LMT

I got my refurb 2555LMT from TigerDirect last week and similar to getting the no Pay Table exists error.

Should I contact Garmin and start the RMA process? Will they send a new unit that will have the traffic functionality on 2555 LMT?

Does this affect the MIR as I already sent the documents to TD?

Wish I Knew

quizzer25 wrote:

I got my refurb 2555LMT from TigerDirect last week and similar to getting the no Pay Table exists error.

Should I contact Garmin and start the RMA process? Will they send a new unit that will have the traffic functionality on 2555 LMT?

Does this affect the MIR as I already sent the documents to TD?

I don't know which is better. Going to TD or back to Garmin.

If you go to TD, it may not do any harm to tell them what we've all learned about both the "Pay Table Does Not Exist" and the Never Gray Ion. You've got at least three or more people in this thread reporting the identical problem with refurbs from TD. Simply copy and paste those examples into your documentation to TD.

Maybe a reseller the size of TD will be able to put pressure on Garmin.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

Another report to Garmin tech support Supervisor

Update: Had a pleasant talk with a tech today about this issue and navigated up the support COC to speak with a Supervisor. I was advised that they have heard of the issue and it is being investigated. Fingers crossed!

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

Good Going

williston wrote:

Update: Had a pleasant talk with a tech today about this issue and navigated up the support COC to speak with a Supervisor. I was advised that they have heard of the issue and it is being investigated. Fingers crossed!

It can only help to have Garmin hear from others. I has sent them links to POI Factory. I hope they're reading them.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

.

GPSgeek wrote:

It can only help to have Garmin hear from others. I has sent them links to POI Factory. I hope they're reading them.

Agreed. It's bugs like this that makes me wonder how issues like this make it out to the public. Either Garmin:

1. Has no internal testing (as in beta testing) before firmware is released.
2. Firmly believes that their firmware coders are perfect and make no mistakes
3. Simply don't care enough about minor bugs to correct them unless they hear about them from the public.

New product lines frequently carry over the *same bugs* from previous models which means that unified code is used. I've pretty much always been an early adopter with Garmin units but that has now ended. I'm tired of being an unwilling beta tester of these "new and improved" units. That and I'm really tired of Garmin implementing useful features and then removing them in these "new and improved" units. You never know what you'll be losing when upgrading to a new unit.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Stay green?

All I can say is that my Nuvi 3590 lights up like a Christmas tree as soon as I get on an on-ramp on a highway in Houston during rush hour! In fact, the beeps drive me crazy (in addition to the insane traffic).

Icon Colors

trclac wrote:

All I can say is that my Nuvi 3590 lights up like a Christmas tree as soon as I get on an on-ramp on a highway in Houston during rush hour! In fact, the beeps drive me crazy (in addition to the insane traffic).

I think it's worth repeating that the traffic icon on my 2595 -will- change color when there's a traffic problem along the route. I actually like the display and the way it acts a little better than on my 255. On the 255, if there's traffic ahead on the route, the icon will turn red or yellow, even if it's 50 miles away. On the 2595, it will advise there's a traffic problem along the route, but it will only change when you are close to the issue. The other difference is the 255 announced "traffic ahead" and the 2595 is a chime.

Hopefully, since the icon previously worked to alert of a signal loss, Garmin will figure out how to restore this feature and correct the reception problems. Reception is definitely worse than when I first got the unit and I don't think v7.90 made any difference here.

--
"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

2595lmt pay table does not exist

Talked to customer support and was told pay table does not exist was a software issue. Time frame for the fix was unknown.

I Was Told Hardware

dawkon wrote:

Talked to customer support and was told pay table does not exist was a software issue. Time frame for the fix was unknown.

I was told mine was a defective traffic receiver, in my 2555LMT. Mine has the newer version with the receiver in the GPS instead of the cable.

This is what I got from a technician that was specifically assigned to my case, after I called and asked to speak to a supervisor. He is also the same tech that is delving into the software issue, and I believe that he is more of a specialist.

" After looking over all of the previous email correspondence and action that has been taken, the next step is going to be exchanging your nuvi 2555LMT. Because of the “Pay Table does not exist” message, we know that the traffic receiver in the nuvi is bad."

Mine was also a refurb and many others that complained about this issue were also refurbs.

--
DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

Garmin NUVI 25x5LMT Traffic Issues-Does Your Traffic Icon Always

today for the first time after months change into yellow color.

--
Gattina11

2595lmt pay table does not exist

understand what you are posting. That is why I was confused by supports response. Sent my unit back to seller. There response was to find a unit that did not have the receiver built in and send it to me.

Garmin nüvi 2555LMT 5" GPS Refurb

i had the no pay table error the fixed it with an exe they wrote to put the pay table problem now i have traffic reports and it changes color green/yellow/red when it should

Traffic Icon

I have 2595LMT. Icon stays green ALL the time and no signal. I was kinda niff the other day cause wife's TomTom had traffic data and the Garmin did not. According to Garmin's site the traffic coverage on the 2595LMT is almost non existent.

Nüvi 2x5

I just got back from a 750 mile weekend trip and noticed the following on my unit.

When there's no traffic data there's no icon.
When there's data it's either green, yellow or red.

Cheers smile

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

Garmin 25555 LMT refurbished

I bought a refurbished garmin 2555 LMT (from groupon)and had this same exact issue. I called Garmin tech support and after making sure i was in a covered traffic area (live in New York so that wasnt the problem) and a bit more troubleshooting they just told me to send in the device. I received a brand new 2555 LMT from Garmin and it works perfectly. In this experience their customer service was great and very smooth. (Only annoying thing was not having a device for a week)

Customer service

steinbizzle wrote:

I bought a refurbished garmin 2555 LMT (from groupon)and had this same exact issue. I called Garmin tech support and after making sure i was in a covered traffic area (live in New York so that wasnt the problem) and a bit more troubleshooting they just told me to send in the device. I received a brand new 2555 LMT from Garmin and it works perfectly. In this experience their customer service was great and very smooth. (Only annoying thing was not having a device for a week)

I experienced great customer support too, my 1350LMT was having problems, went through 2 refurbished 1350LMT's, after problems with the second unit, they sent me a new 2350LMT at no extra charge.

Add me to the list of

Add me to the list of Groupon buyers. After finding and reading through this thread, I knew which direction to go. Seems like to me that since it is such a widespread issue, it would be something Garmin would be able to address through a simple software update on their site, but after going through the email/phone call route, they finally connected me to software support, who was able to download a file to my computer remotely and install it on my unit. All the errors in the developer info screen went away, and it seems to be working correctly.

image

This is one of the many threads that would benefit from an image. Or is it just me? I suppose linking will do if it's that helpful.

--
Nuvi 2595 LMT When you come to a fork in the road- take it. (Leo)

refurbs

sarcoptic wrote:

Wow you serious? I got my refurb 2555LMT from TigerDirect last week and similar to getting the no Pay Table exists error. Can't Garmin just send you the needed cable? The deal was amazing at $69.99 after rebate however as you stated you start losing that deal having to pay for shipping...

Did it say who did the refurb?
I got my ebay refurb 2595 LMT for $116. Garmin did the refurb and guaranteed it for a year. I'm glad it all worked OK otherwise like you said, there go the savings. I was sweating it but it being Garmin backed made the deal. I'd give Garmin a call.

--
Nuvi 2595 LMT When you come to a fork in the road- take it. (Leo)

Update: I know I probably

Update: I know I probably should just let this go, but when I read another post in here recently that the Garmin owner's guide actually mentions that the traffic icon will turn grey when the traffic signal is lost, I decided to bug them again to fix this problem.

We'll see, but not holding my breath that this will ever get fixed.

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"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

New Years is Coming.

williston wrote:

Update: I know I probably should just let this go, but when I read another post in here recently that the Garmin owner's guide actually mentions that the traffic icon will turn grey when the traffic signal is lost, I decided to bug them again to fix this problem.

We'll see, but not holding my breath that this will ever get fixed.

New Years is coming up and we can only hope that Garmin has some Customer Support/Engineering Resolutions.

Resolution #1: Assume that our customers might actually know what they are talking about, especially contributors to POI Factory.

Resolution #2: If we do make a Boneheaded Engineering Change, then admit it and correct it, or come up with a suitable solution. Don't assume that leaving the manual as it was, will solve the problem.

Resolution #3: Actually have your engineers and customer support people use their own products, so they can also see what their customers see.

I have little hope that these tongue-in-cheek resolutions will work. I actually snail mailed a letter to Michael Wiegers, VP of Enginnering and his Executive Assistant, very promptly, called to tell me that they changed it because too many people could not understand why it turned Grey. Subsequent emails to her, for Mr. Wiegers, suggesting that they correct the manual and a suggestion that they add Traffic Signal strength as an option on the Dashboard,went unanswered.

Garmin International Inc.
1200 E. 151st St.
Olathe, KS
66062-3462

Attention: Mr. Michael Wiegers, VP Engineering

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DriveSmart 65, NUVI2555LMT, (NUVI350 is Now Retired)

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williston wrote:

We'll see, but not holding my breath that this will ever get fixed.

-If- Garmin decides to do something about it, no way will they touch the firmware and correct it there...they will likely break something else in the process. Instead, they will probably update the downloadable PDF manual(s) by removing all offending references to the grey traffic icon. But my gut tells me they will just ignore the issue as they've been doing for all this time. rolleyes

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

You are probably correct

You are probably correct that fixing this "bug" would introduce more (and worse) new ones. Especially after the long time period that has elapsed and the many firmware updates since we lost this feature

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"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

"Dumbing Down"??

GPSgeek wrote:

his Executive Assistant, very promptly, called to tell me that they changed it because too many people could not understand why it turned Grey. Subsequent emails to her, for Mr. Wiegers, suggesting that they correct the manual and a suggestion that they add Traffic Signal strength as an option on the Dashboard,went unanswered.

With all due respect to Mr. Wiegers' assistant, I find this very hard to believe. I don't recall EVER rolleyes reading the manual, but after only a very short period of time using my new Nuvi, (1 hour?) I understood why the icon was changing color from Grey to Green to Grey, etc. If that's really the reason they changed it, things are out of control there.

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"Primum Non Nocere" 2595LMT Clear Channel and Navteq Traffic

Does this...

...also hold true for the 3590? Just wondering since I just got one for Christmas.

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With God, all things are possible. ——State motto of the Great State of Ohio

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maddog67 wrote:

Does this also hold true for the 3590?

Most likely, yes. I believe the 3590 is basically the same as a 3490, just with a 5" screen.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area
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