3490 RLC Symbol Won't Go Away

Make sure the settings are correct. Check the distance when it alerts you. For red light cameras i use about 300ft. Speed cameras i use 1200ft. Either way try reloading the camera files in poi loader. I suspect you did that already?

-When you installed the RLC POI file from The Factory, did you also install an icon for it?

-When you see the icon on your nuvi, is it an icon from The Factory?

If your answer is no to either or both of the above, then I suspect your icon and the alert is from the Garmin Cyclops file that came with your new nuvi. A good test of this theory is to remove your Custom POI RLC file and see if the "goofy symbol" still appears--if so, it's gotta be Cyclops.

If so, note that Cyclops is a static file unless you pay Garmin for updates.

If your issue is Cyclops, then probably deleting the file on your nuvi should resolve your issue. I suggest renaming the file by adding .disabled to the file name rather than deleting it, so that you can always go back to the original if need be. And of course, the standard warning of "back up your nuvi before tinkering with files" applies

It may be--and I'm just guessing here--that a near-simultaneous Cyclops and POI Factory RLC alert is the reason your nuvi needs a restart.

More:

http://www.poi-factory.com/node/36720

http://forums.gpsreview.net/viewtopic.php?t=19424

Let us know what you find.

On my 3490LMT, my user-loaded RLC icon (loaded with the RLC POIs) stays on the screen, even if the actual alert has not been triggered.

AFAIK, this has always been the case, at least with the RLCs. Since I don't use other POIs beside the RLCs, I don't know if other POI icons stay on the screen as well.

You should be able to disable them under the "map layers" option. Disable the "places along the road" layer which should prevent them from displaying on the screen...but it will also disable *all* POIs from displaying as well (including map-embedded POIs).

But not having my 3490 in front of me, I can't verify any of this...

That I can't delete the old RLC file in the GPS.

Sure you can. Use poi loader and delete them, then reload all your custom poi's.

I'm having a hard time understanding the issue here.
My camera alerts come on along the top of the screen and then disappear on my 3590. The small red light icon is on the screen and stays there when i'm close to one, and as i get further away it disappears. My favorites icon also comes on the screen when i get close to them, and also disappears as the screen moves.

I see the same thing as Speed2.

Ya. I've tried reloading several times. It didn't help.

It's the RLC file from POIFACTORY so if the distance is the problem, everyone else with a 3490 "should" be having the same issue.

Hmmm... I was not aware that the Cyclops RLC Database was pre-loaded on the GPS units. Especially the USA versions.

I'll have to investigate that more in depth.

I didn't load any additional Icons whatsoever... it's the RLC file from POIFACTORY.

Thanks for the suggestions.

I have the map layer setting to NOT show Places along the road.

It's that strange looking Radar Camera Icon that pops up as part of the Prox Alert.

If mine did that, I'd be happy, the Problems is that Icon pops up but will not disappear as I move further from the RLC Proximity. The Icon Thingy that sort of resembles an eyeball stays on the screen.

To make it more complicated... it doesn't do this 100% of the time. Only "most" of the time, and I have to reboot the GPS to make that Icon disappear.

If this was any thing but the red light icon, i could have an answer. The 3590 series doesn't have the custom icon features my 3790 does for favorites. They are goofy to say the least. Luckily for me when i got the 3590 i just used mapsourse to copy over my favorites and the icons came with it. Any new ones I make i'll be stuck with those few goofy ones. The only issues I have ever heard about red light files is a distance issue and it reporting after you have gone through the light.

If he has the Cyclops file it may have to be deleted manually. One of the last updates to POI Loader was to keep it from erasing all GPI files because some units have preinstalled files that were being deleted by error.

Ok go with that then. Not that I have ever experienced that with my 3790. Go explorer look in your garmin. Find the directory called POI, delete the file in there called CustomPoi.gpi. BEFORE you do anything in there, make sure you can reload all your custom poi's. Then reload all your stuff.

On my 2460LMT, the preloaded cyclops file is called USCanadaCyclopsSample.gpi (331KB).

Since the OP loaded The Factory's Redlight file but not a bmp icon, I expect the issue causing the goofy icon is cyclops. The quick test is to look in the POI folder on the nuvi for such a file and rename or move it off the nuvi to see if the issue goes away.

I keep writing and saying cyclops because it's fun to say

For folks with a nuvi with the free preloaded cyclops data (or who have purchased it for that matter), here's a quick route you can simulate to see a red cyclops icon and hear the boing:

State: Arizona
City: Prescott Valley (not Prescott)
Start location: Stoneridge Dr and 69
End location: Valley View Dr and 69

A Redlight camera will be seen at the N Prescott East Hwy and 69 intersection.

To simulate, first turn on your nuvi simulator, the go to the above Start location and do a Set Location there. Now do a WhereTo to the End location, then tap the green Go and answer yes to simulate the route by driving. As you approach N Prescott East Hwy, a red camera icon and a boing sound will occur. On my 2460LMT, the icon is a square red box with a red tail below and three little red lines above it with the box containing a white camera. Is this the icon you see, pratzert?

The only worry I have here is that for me, both with the cyclops data and The Factory's RLC POI file with audio and icon, the cyclops icon comes and goes like any other icon, and drops off the displayed map as I pass the RLC intersection. I don't need to restart my nuvi or anything since I have no issue with passing a RLC area, even when it overlaps a POI Factory POI location where my custom icon and audio will occur.

PS--For folks wanting to test The Factory's RLC POI file with or without added icons and audio, the above test will alert as well if your POI Factory files were properly loaded with Garmin's POI Loader software (and sox.exe, when needed).

Finally i'm starting to get it ...somewhat......lol
Why the heck use this file in the first place if you can get our files updated every week for free?????????
Especially when its giving you grief!!!Unless someone is going to suggest cyclops is better

I believe the way Cyclops is "better" is that it's alerts are directional, for instance the alert will only go off when actually approaching the RLC. Some RLC intersections only have one or two cameras facing a certain direction. Cyclops won't alert you unless you're approaching the intersection in the direction that the camera is facing.

We've gone through this before in another post, when some one asked about doing exactly that with our rcl's
I'm only speaking for the ones I have here and some of them are situated so that the head can turn and face in another direction. Total nightmare trying to keep up with that one. Just slow down.

I have the exact same problem with my 3490. Occasionally a red light icon pops up in the upper left corner of the map and won't go away after driving 100 miles away. It eventually goes away after about a week.

I normally use the RLC from POI-Factory but took my $99 2460LMT out for a test spin yesterday without any POIs loaded so I was using the built in Cyclops file.

I didn't have any problem with the icon staying on the screen and was also surprised to see warnings for Portable Cameras which are used in moble vans in some communities around Phoenix AZ.

Now, the warning is maginally useless unless the moble van is actually setting on the side of the road when you go by but it's nice to know that there is a possiblilty that there maybe one there.

I have looked deeper into the files on my 3490 and I do not have any cyclops files on it.

What I DO have is two gpi files:

poi.gpi
Red Light Camera's.poi

So... how many gpi files SHOULD I have on the unit?

Should there be only one gpi file?

You can have mulitple GPI files on your device but your post says you have a gpi and a poi file. I suspect that's a misspell. If the Red Light Camera's.poi file is actually on your Nuvi it won't do anything other than take up a little internal memory space.

If you have 2 GPI files, you appear to have used POIloader to load various POI files and used the default file name of poi.gpi. You also appear to have used POIloader to load just the RLC file and either given it that name or it defaulted to that name. That's the Red Light Camera's.gpi file.

If you had the RLC file as part of the POI.GPI group then you may have the Red Light Camera file on your Nuvi twice.

Lets start by putting all you custom Poi's in one Directory on your H/D. Give it a name. All we are doing here is giving poi loader a single reference to all your poi's. In that directory make a folder called RCL. Make other folders for your other stuff.
Put all your files in those separate directories. Now go and wipe those two files out. You should have copies of them. Then open poi loader and point it to that directory with all your stuff in it. I'm thinking there is something else wrong but at least you should have a structure on how to load poi's. I know that for favs there are more than one gpx file, if you leave the Garmin headquarters stuff on there and it works fine. Btw pay close attention to the alerts in the rcl's.

There are a couple things still bothering me:

First, this issue arose because of a persistent goofy icon appearing on the nuvi when a redlight alert occurs. Yet you say you're loading the POI Factory's Redlight csv file but without icons or sounds. To me, this means that your Custom POI installation of the Redlight file will not show any icon other than a small dot unless there's something built into Garmin's software that links a Garmin redlight icon to any POI file containing the word Redlight. I've given a description of what Garmin's icon looks like. Can you describe or better yet, share an image of the goofy icon you're seeing?

Second, it seems that most new nuvis are being shipped with the sample cyclops file, and to me, the Garmin redlight icon is a goofy icon.

I therefore still think this issue is related to Garmin files and not manually installed Custom POI files from The Factory. What's especially odd is that others who are using The Factory's custom Redlight POI file and those using cyclops do not have an issue with a persistent icon that requires a restart to make it go away. It's be great if someone else with a nuvi 3490 could get involved here.

One last question: did you try my sample route in Prescott Valley AZ and see an icon?

One final thought: could there be an issue with a POI file containing an apostrophe? How about deleting the Red Light Camera's POI file (gpi, csv, gpx or whatever) you now have on your computer and nuvi and starting fresh, but calling it Redlight-Cameras; i.e., name the csv file on the computer Redlight-Cameras.csv which POI Loader will load into a gpi file, then see what happens?

Thanks for getting back to us with your results to date.

Here's something that may offer some more info for us.

1) Remove the Custom Redlight file from your 3490.

2) Now either drive my simulated route in Prescott Valley AZ or drive by an area that popped up your persistent goofy icon.

3) If the goofy icon reappears and continues to require a restart of the nuvi to make the icon go away, it's not from The Factory's Custom POI file since you've just removed the file. The only conclusion I can reach if the icon is there when there are no Custom POIs is that the icon and alert are coming from Garmin's files.

Well, I actually mis-typed the name of the two gpi files in my POI folder.

They are/were: "poi.gpi" & "Red Light Camera POI's.gpi"

This morning I deleted both of these gpi filers and re-loaded the POIFACTORY RLC file.

I'll try it out on the way home today and see if this has fixed my problem.

BTW... I searched again to see if I could find any file with the word "cyclops" in it, and there are no such file on my unit.

I'll report back on my results.

Thanks All.

I will give the test route a try both with and without the POI-Factory red light files and let you know my results.

I am having the same problem with my 3790LMT. I can not delete the original Red Light/Speed POI. It might be a cyclop file but I can't find it. POI loader will not delete the poi either. Every time I update the Red Light camera file it will not overide the old poi file. Now I have the new poi and the old poi on my gps.

What is going on here? I would suspect something like this, to happen to me, with the way i fool around with these devices. I've bricked these things many a time...lol. Did you try to delete the File manually?

The old poi file. I hook the GPS to the computer to look inside the 3790LMT GPS, no luck in finding the old file.

Under POI

No old redlight poi to be found. I guess will have to contact garmin. Don't know if that will do any good.

All poi files will end in .gpi.
Do a search for "*.gpi" without the quotes.

...and before your search, make sure your computer is set to:

-show extensions

-show hidden files

-show system files

Many folks forget to have their Windows PC set to show system files, and as a consequence, all files and all directories in the .system folder will not be seen. The nuvi models in the 3xxx series have a .system file.

Is there a chance on these nuvi 3xxx models that there's a POI folder visible to all--i.e., not buried in .system--that contains custom POIs loaded through POI Loader and another folder that may not be shown to all under .system that contains .gpi files supplied by Garmin including cyclops, truckers data, etc? If so, that may be where cyclops resides and why some folks say they can't find it.

rthib.... and others: are you using a Windows PC? If so, confirm that your Folder Options meet all three of these:

-"Show hidden files, folders, and drives" checked

-uncheck "Hide extensions for known file types"

-uncheck "Hide protected operating system files (Recommended)"

A request of any nuvi 3xxx owner: can you tell us what folders are inside .system--and if any files in .system or its subfolders are .gpi files? Thanks.

On my 3790 and 3490 units, the POI folder is not in the hidden .System but in the root of the drive. I don't know if the GPS will recognize any other POI files or folders elsewhere on the drive...I guess it may be possible (with Garmin, you never know), but I kind of doubt it.

My poi folder is empty, yet, my gps still show the old red light poi when you go to custom poi.

A thought...I scanned through this thread looking to see see if it was suggested to check the memory card (if one is installed in the unit) but failed to find it (I may have missed it in my scan) since POIs can also reside on the memory card. If you have a memory card installed, you may want to check on it as well.

You're probably right but a hidden location for cyclops, etc. would explain why some folks are getting Garmin speed camera and redlight camera alerts but are unable to see a cyclops file in their nuvi.

I also thought that it may explain how recent Garmin changes now prevent POI Loader, when doing a "remove all POI files," now avoids deleting the specialized trucker's data and possibly cyclops file, when earlier it would delete the files.

Ignore this post.

It better be there, cause your right, it can't hide and it's not going to be in the .sytsem Directory and poi laoder won't put a +H on the custom poi file. I would still like to know what that cyclops file is called that every one is talking about. Never seen it and who puts it on there?

My US/CAN trial file is named "safety_camera_US_Canada.gpi"

The file does NOT expire but to update it, you need to download an updated file which is unlocked for your device only (so you can't copy them to other units to use). I had the 3-month trial subscription but that's all. With the RLCs here on POI Factory, I found no use for a paid subscription that is inferior to what is available here for free.

Garmin themselves put the file on select GPS units as a sample for you to try in hopes that you'll subscribe.

Ok, so how come they are not my 3590LMT? or my 3790LMT?

Can't answer that one...I didn't get the sample on my 3790 or 3490. I got the sample on my 765 when it was released.

BTW, you can try the Garmin/Cyclops safety camera through this link:

http://www.garmin.com/us/extras/services/safetycamera

From there, click on the "Shop All Regions" button, select your region, then select "Download Free Trial" from the drop-down menu below the part number & price.

LOL i'll pass on that. I'm quite happy with our rlc's
I had a 765T and it didn't have it either....lucky me

I'm the OP for this topic and I wanted to give an update on my progress in solving the problem.

I ended up deleting the two gpi files I had inside the POI Folder and then did a Factory reset.

Then, I re-downloaded the RLC file from POIFactory and then used the POI Loader to send the file to my 3490.

The results: The problem seems to be gone.

No more lingering "eyeball" RLC Icon after an alert.

I wish I could say what was actually causing the problem, but I guess it had something to do with soem conflicting information in the two gpi files.

Anyway... all is good... for now.....

and thanks for reporting. So often we never hear what solved the problem