Garmin having a problem with 2011.10 map update showing for 8xx series

Thanks... I was heading there next to down load it.. Someimtes it pays to be slow.

Yep. Garmin's site is telling me my 855's map is current.

I guess I will have to wait.

I purchased my 885T just two weeks ago. It came with 2010.10 installed.

At that time the Garmin MyDashboard said that there was a free map update available to 2010.4. I did not get the update because of the rumours that 2011.10 would be available in the near future.

I have been checking MyDashboard every few days, expecting the new maps to be released, but last week I noticed that MyDashboard began reporting that NO map updates were available for my unit. Not even 2010.4.

I was concerned because the 885T has been discontinued by Garmin, and I thought that maybe map updates would no longer be available. I feel better now after hearing you are seeing the same thing. Let's hope it is just a glitch on the web site.

Rick

Since I have a 750 and a 855, I have the new map installed on the 750 and PC, but as we're all finding, the 855 and other 800-series (805 series?) GPS units don't show the update as being available yet.

I half-thought last night that I could run the 2GB update file (saved from my 750 update) with the 855 connected by USB figuring that with lifetime maps paid for on the 855, that the update file would install 2011.10 properly on the 855. But then, I worried that if Garmin has issues showing a map available for the 855, that it may also have an issue with an unlock code and I'd end up with an 855 with a locked 2011.10 for a while if I tried the update with the saved file.

Can anyone confirm that running the 2GB update file will either work or fail with the 8xx series (with lifetime maps) now, assuming that we have the update file from another updated nuvi?

On another note, when I look at my Map Downloads page on mygarmin site, I see that my lifetime update 2011.10 on my 750 is being listed as a One-time Update, not a Lifetime. Garmin's web site does have some issues with this update.

Same here with my 765. One area describes it as being Onetime, another area states it as being 2010.10 (yes, 2010.10 and NOT 2011.10) while another area states it correctly as Lifetime 2011.10.

I also noticed that your unlock codes for each map update (for any/all units) are no longer shown at all that I could find. The codes used to be accessible under myMaps/Map downloads.

I can still see my old Product Keys for all my nuvis and all past maps on this page:

https://my.garmin.com/mygarmin/mapDownloads/mapDownloads.htm

To use this link, you'll be asked for your mygarmin ID and PW before reaching the page as it applies to you.

Do you not see the codes, DuN?

Product keys/codes (in the green boxes), yes...unlock codes, no. The 25-digit unlock codes used to be shown as well as the Product keys/codes for each map update.

...sorry. Thanks for the clarification.

We have three Garmin units -- 600 series, the 880 and 1690. All three are subscribed to the lifetime update. We noticed last night that the 600 series and 1690 listed new updates, but nothing was listed for the 880. I guess it's good to see that this is a known issue, and we don't need to hassle with tech support to figure out where our 880 update is.

Thanks for the info!

Same here, I checked my garmin and no update as of yet..

Anyone know what the latest map is for the Nuvi 765. Also do you need a separate update to handle the 3d features.

Newest map for the 765 is the one being discussed in various topics here...2011.10

All aspects of the 765's additional features such as 3D Buildings are updated by the single map update.

Maybe more people need to call and ask when the 8xx no update shown issue is going to be fixed to lite a fire under them.

I called and registered the problem with them yesterday related to my units SN.

I was able to update my 855 yesteday (4/21) without any problems. I do however see the anamolies on MyGarmin website listing it as "OneTime" instead of "Lifetime".

Very interesting. I've been trying to update my 855 since the update came out but I continue to get the No Updates Available all yesterday, today, and just after reading your message and before posting this reply.

Did you update from 2010.40 or an earlier version?

Very odd-that your 855 did update while all the rest of us 8xx folks can't.

Contrary to popular belief, you can use the same downloaded map update file to update multiple nuvis. The only difference is the actual device verification process which validates the device with Garmin's servers before the actual map update begins. Maybe Alan used the map update file from the 7x5 unit he also has to update his 855...

I know I sure wouldn't download the same map update file for each GPS I was updating.

Ho boy, now you make me think I should try. I'll try using my 2GB update file from my 750 to update my 855 with lifetime maps. I'll report back--in a couple hours

Actually I updated my 855 before I updated my 755T, so I updated the 855 directly from the download. I was at map 2010.40 before the update. Both units were listed in MyGarmin as Update Available.

Darn, it doesn't work. So if you're tempted to do what I've done, stop now.

Like others, I find that my 855 with lifetime maps shows no map update available for the new 2011.10 City Navigator from the currently-installed 2010.40 map on the 855. But since I also have a 750 with lifetime maps, I was able to download the update file for the 2011.10 maps, garmin_rmu_cnnant2011_10.exe to my desktop which successfully updated the 750 to 2011.10.

I thought that running this update file with my 855 attached to my laptop computer (from a DVD burned with the update file and copied onto the laptop's hard drive) would update my 855 to the new map.

It doesn't. Very odd, though. As I doubled-clicked the 2011 exe file to start it, it showed that it was downloading the map and not using the data from 2+GB exe file. After installing the map to the GPS and PC, I started up both Mapsource and my 855. Both continue to show only the 2010.40 map.

I can only assume that the error which causes Garmin's mygarmin site not to show a map update available to the nuvi 8xx series is also not allowing the 2011.10 map to be installed to the 855, even though it is a registered numaps lifetime GPS. The only good news from all this is that it appears so far that I haven't corrupted my 2010.40 map in Mapsource and haven't bricked the 855.

So to make a long story short, if your 8xx series nuvi isn't showing a map update to the new 2011.10 map as being available, then running the 2011 update file from Garmin won't install the new map on your 8xx. At least that's what I find with my 855 on April 22.

CraigW - Thanks for being the guinea pig on this. I was tempted to try the same thing on the 880 with the update from my 6xx tonight. I imagined it wouldn't work, but this saves me some time in trying.

I also emailed tech support about this issue. The reply email was comical, and it suggests Garmin is bogged down right now or they simply don't pay any attention to the actual issue raised in the email. Their only response to my question concerning the missing update for the 880 was, "If you would like to take advantage of lifetime map updates, please purchase the nüMaps Lifetime North America Map Updates ..." LOL. Uh, excuse me, Garmin, but I already purchased the lifetime update; I just want to know where 2011.1 is for my 880.

Try the following email address for Garmin tech support instead of the on line website contact link:

techsupp@garmin.com

You're welcome, I think . I see elsewhere that this map update results in partially locked maps on some 7x5 units. Given the number of 7x5 and 8xx units in the field and knowing that these aren't discontinued models, it does beg the question of just how much testing Garmin does with new maps and their distrbution methods before offering them to the public.

Oh well, in a few days, this should be history and we'll all be happily having Jill or Karen direct us around with the 2011 map.

Sorry it didn't work for you Craig. Because it didn't work, you can be assured that the problem lies with Garmin's servers and the unit validation process. The same map update file always works for additional units...it's always worked in the past and I see no reason why it shouldn't be any different with this release. I;ll bet when they correct the problem, you can use the same download for the 750 that you already have.

Sometimes, it takes some experimentation to resolve an issue...sometimes it works out, other times, you have no control.

I was looking at another forum http://forums.gpsreview.net/viewtopic.php?t=18715 and stated they done the 855 download.

CraigW, how did you get an unlock code when you tried to install the map update on your 855? Does the MyGarmin site show you the 2011.10 product key/unlock code for 2011.10 even though it doesn't show Update Available? If you don't have the unlock code, I can understand why the install didn't work.

When I do my map updates, I'ver never needed to enter any code. As long as I have my GPS USBed to the computer when I start the 2GB map update file, the Garmin servers recognize my unit and that it has a lifetime contract for maps and simply installs the new map to Mapsource and my GPS with auto-filling of any needed keys or codes. I haven't needed to enter an unlock code at any time after registering my numaps lifetime to a GPS unit.

As I thought earlier in this thread, I did fear that running the update file for my 855 would fail--and it did. But it didn't fail due to my being unable to enter an unlock code--as I said when describing my attempt to install 2011 on my 855, the "2011 exe update map file" simply downloaded and reinstalled what Garmin thinks to be the most recent City Navigator, 2010.40.

Or am I misunderstanding your question?

Apologies in advance for going a bit off-topic, but when I updated the 6xx last night to 2011.1, webupdater found no new system updates for the unit, but I must have downloaded/installed 5 system updates from the Dashboard tab. Any idea why webupdater wouldn't report that an update is available for the system while the myDashboard tab indicates a software update is available (several times over, as experienced yesterday)?

Thanks.

This has been discussed before but I'm not sure how to search the archives for it, so here's the jist of it:

Dashboard tells you of "firmware" updates available even when they're just foreign language voices, text updates, etc. that you choose not to download.

The general consensus here among experienced users is to only use Webupdater for firmware and other updates and not to use Dashboard.

I expect you're right. But maybe to be safe, once mygarmin says my 855 has a new map available, I'll probably do another download and launch it rather than retry running the file from my 750 update.

The updates that myDashboard downloaded were most likely not system updates but "additional updates" such as voice, help file or text file updates. In order for WebUpdater to display these update, you need to "Proceed to check for additional updates, such as voice files" when prompted by WebUpdater.

I tried to find my original post (which I'm reposting below) but cannot so here it is again...

DorkusNimrod,

When you start Mapsource, go to "Utilities" and then click "Manage Map Products" then "Unlock Regions".

Click to highlight one of your unlocked map products and then click on "Properties". You should see the actual unlock code.

http://www.poi-factory.com/node/28789

Yes, I know of this and of the storage of the codes in the GarminDevice.xml file. The point I'm making is that the unlock codes used to be clearly listed in your myGarmin/myMaps account info but now they are no longer there. I guess Garmin wants to hide these codes from view, even from the rightful owners of them unless you use other means to retrieve them.

After reading your comment I checked my account at mygarmin.com and have to say that all of my codes (for 2010.30, 2010.40 and 2011.10) are there as they used to be.
FYI 2010.30 was onetime update, while 2010.40 & 2011.10 are part of my lifetime update purchase.

Did some of you installed it? any other bug besides the mising code?

I find the unlock codes on my.garmin.com if I click on myMaps, then Details, then Installed Maps. They are at the bottom of the page, below the product keys.

I've just purchased nuvi 855 one week ago.I did not registered yet.I need advice please.Is it ok if i will register today to upgrade maps to 2011.10 or i have to wait a little bit???Thanks.

Still not showing here. I also tried IE as I only run Firefox with the same result...no unlock codes displayed. Considering Garmin's ever-present problems with map identification on myGarmin along with their other never-ending issues, I'd say it's on their end. It's no big deal as I know how to obtain my codes if I need them. It's just odd that others can see them and others cannot...sorta like the 855 map update.

It is almost like we are hitting different servers with different software.

Here is what I am getting on a NSLOOKUP on my.garmin.com:

Non-authoritative answer:
Name: e977.b.akamaiedge.net
Address: 96.16.108.33
Aliases: my.garmin.com
my.garmin.com.edgekey.net

As others have done, I reported the issue to Garmin by email. I received the reply below. I had hoped that the problem had been resolved overnight after reading Garmin's reply to me, not sadly no. Doing everying Garmin suggests below (going to mydashboard for the update or rerunning my update file from my other nuvi, a 750) I continue to see that Garmin's web site does not acknowledge the new map for my 855. And really sadly, even though some at Garmin are aware of this issue, it's not being reported down the line to their tech support staff. A very sad state of affairs. Their reply:

Dear xxxxx,

xxx
Product Support Specialist
2nd Shift Automotive Team
Garmin International

I downloaded and installed 2011.1 (with Mexico) last night. It showed up when i logged into my.garmin.

Yes, and I see it was our own alandb. So with this one exception of success by alandb reported on two sites, all other discussion of the 800-series nuvis and map 2011.10 are not able to get the new map.

{edit} and now it's two, with a_user.

Email replies from Garmin today which sadly suggests it'll be May 6th before we can expect a fix:

Dear xxxxx,

With Best Regards,
xxxx
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: xxxx
www.garmin.com

and another:

Dear xxxxx,

With Best Regards,
xxxx
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: xxxx
www.garmin.com

I contacted Garmin yesterday and said sometime in May there will be a fix for owners of the 800 series to be able to d/l the updated maps

Somebody needs to get their act together. I logged into My Garmin last night and was told the 2011 map was available for my 885. I downloaded and installed it. It has Mexico, but it may not be a full load as it couldn't find Mexico City or Puerto Vallarta. I didn't try Cancun or any other city. If I have to reload after the 6th, so be it - but then I don't plan on going to Mexico any time in the next 20 years.

Mexico City & Puerto Vallarta are both found with full detail on my 855. Makes me wonder if something else is wrong with my copy that I haven't found yet and if Garmin will ask me to re-download on May 6. As of now my.garmin.com is showing that my download will expire on May 5.

I began by purchasing a map upgrade for my Nuvi 600 and never dreamed that this process would proceed as if I were back on dial-up and would be required to spend hours completing this upgrade. The download times are all over the place ranging from 17 hours to 1 hour. Map preparation suggests 5 minutes, the only time frame which seems logical. Installing the maps; reports a time frame of 65 minutes. I'm wondering, if this server is located in someone's backyard garage. Honestly, it's hard to believe this is actually Garmin. The download vehicle is called Garmin map update version 2.5.16. I love your product Garmin but your update process is unacceptable. I should have ordered the CD and have done with it. This can't be good for sales and hardly a good representation of your company.

My download times have been on the order of 20-30 minutes. I do remember that starting about 2-3 days after the most recent new map became available, folks were complaining of server overload due to so many folks trying to download simultaneously. So if broadband internet users are receiving download estimates of over an hour, the best thing to do may be to wait a day or two rather than stumble along with slow servers during the few-day peak activity. (Note that folks that heard here on Day 1 were able to complete the dowload quite quickly--another perk of following POI Factory before the hoi polloi learn of an update's availability.)

Note: the map update process described for this old map is no longer the method being used now. This thread regarding the 2011.10 update is related to the old process where a single 2GB file was downloaded, then executed. The process (starting 1-2 updates after this one) does not use this old method.

Map installation is mostly dependent on the model of nuvi being updated. Your nuvi 600 has a USB 1.1 connection which is going to slow installation (ditto for your big POI installations with POI Loader) compared to the newer nuvi models with a USB 2 connection.

Note that numaps lifetime folks only have the option of online updates, so the DVD route won't be available to them.

BTW, welcome to POI Factory, hgfire1. You'll find a lot of useful information here above and beyond the large assortment of POI files, alert audio and icons.

hgfire1, first ... welcome to the POI Factory.

I have updated maps each quarter since nuMaps Lifetime was first introduced two years ago, on 2 different nuvi's for a total of 13 updates. I have not experienced the variations you describe. The total time for download/update combined is usually between 1 and 2 hours. The first update I did (January 2009) took about 3 hours. That was the longest update time I have experienced, and Garmin has improved the process and download performance since then. If you are getting download times of up to 17 hours and the huge variations you describe, I think the problem must be with your ISP connection.

I could have downloaded 4 full length movies easily in half this amount of time. I started around 4:00 pm and its now 10:51pm and this stupid thing is still laboring along. I can't ever be bothered to D/L something this pathetic again. It's true the Nuvi 600 is of the USB 1.0 variety but lets wait till the D/L completes before measuring the install into the Garmin. The D/L is going to the HD not the Garmin. This issue should not even be in question. Paying customers just want the thing to work and efficiently.