Garmin tech support (wait times)
Fri, 04/17/2009 - 10:48pm
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  16 years
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Has anyone noticed that the wait time for Garmin tech support is getting longer? Or is it my imagination? 
About a year ago, I could call at 8 am central time and get right through, then transfered quickly to another specialist. The last couple of times I tried at 8 am central, I had to wait 10-15 minutes, then be transferred and wait another 30 minutes or more. 
Maybe they're understaffed due to the downturn. 
I know the feeling
I used to wait about 10 minutes for customer support. my latest call I was on hold 40 minutes before I talked to somebody (and they were less than friendly). It may have something to do with them laying off quite a few employees a while back
Email support is even worse.
Email support is even worse. I have been trying to get help from Thursday and no response to my email.
Garmin Nuvi 260W Garmin Nuvi 1490T If you think knowledge is expensive, try ignorance.
Garmin Tech Support
Has anyone noticed that the wait time for Garmin tech support is getting longer? Or is it my imagination?
About a year ago, I could call at 8 am central time and get right through, then transfered quickly to another specialist. The last couple of times I tried at 8 am central, I had to wait 10-15 minutes, then be transferred and wait another 30 minutes or more.
Maybe they're understaffed due to the downturn.
That's strange, not to be argumentitive, but I've found their tech support to be wonderful. I'm really kind of new to this gps stuff and didn't really understand all the web updater / software update items, so I called tech support yesterday, talked to a rep who told me he could walk me thru it but that the whole thing could take 2 to 3 hours or more. When I told him I didn't have that much time, he gave me his email address and told me to email him when I did have time and as soon as he had a break in his calls he would call back. Sure enough this afternoon I emailed him, 10 minutes later he called and he spent the better part of an hour on the phone walking me thru the process step by step. I couldn't have had a better experience with tech support.. Maybe I just got lucky.
Roland
Garmin 755T
support
The response that I received was polite and helpful, but the wait time was also about 40 minutes.
nuvi 785 nuvi 350, nuvi 270, GTM 20, jag in dash, mercedes in dash.
Did you say Maybe? It's take the money and run
Has anyone noticed that the wait time for Garmin tech support is getting longer? Or is it my imagination?
About a year ago, I could call at 8 am central time and get right through, then transfered quickly to another specialist. The last couple of times I tried at 8 am central, I had to wait 10-15 minutes, then be transferred and wait another 30 minutes or more.
Maybe they're understaffed due to the downturn.
Under-staffed.... Hhmmm... that explains customers being beta testers. It's generated by being profit hungry,
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.
Did you say Maybe? It's take the money and run
Has anyone noticed that the wait time for Garmin tech support is getting longer? Or is it my imagination?
About a year ago, I could call at 8 am central time and get right through, then transfered quickly to another specialist. The last couple of times I tried at 8 am central, I had to wait 10-15 minutes, then be transferred and wait another 30 minutes or more.
Maybe they're understaffed due to the downturn.
Under-staffed.... Hhmmm... that explains the customers being beta testers. It's generated by greed and being profit hungry, moving corporate to the Caymans should have proved that.
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.
It has been a while
I always call early at an off time and get through fast. I have not called in a while however. I might run into the same problem.
Garmin Nuvi 750 & c530 with RT's vol. mod., Vulcan Nomad
Could be
The volume of calls could have increased due to the lack of quality control that has been discussed in other threads.
received a answer to my last email to Garmin in less the 30 min
Email support is even worse. I have been trying to get help from Thursday and no response to my email.
I sent an email to Garmin on April 8th asking about the problem of not being able to connect with their authentification server during the new 2010 map install.
I sent the email to Garmin on Wednesday, April 08, 2009 at 2:34 PM
I received the following email response from Garmin on Wednesday, April 08, 2009 at 2:58 PM
"Our servers are running a little slow right now because everyone is trying to update the maps. It was just released today. I would check again later tonight or tomorrow.
Thank you for contacting Garmin International:
Best Regards"
Garmin Drive Smart 55 - Samsung Note 10 Smartphone with Google Maps & HERE Apps
politeness
The response that I received was polite and helpful, but the wait time was also about 40 minutes.
They've been polite and helpful to me, too, once I get through. It's getting to talk to someone that's the problem.
E-mail support had been okay, but they fail to fix the problem I've had.
nüvi 750 & 760
I think
I think we may to cut them a break. GARry & MIN have always been customer orientated. But, business is business and they have made cuts in staff.
Disclaimer: Not associate with GARMIN in any shape or fashion. Just think the have excellent products.
Computers are useless. They can only give you answers. - Pablo Picasso (Bob - Garmin c530, eTrex Vista HCx)
Wait times
I don't like that you can't get through on the weekends...
Lisa
Wait Times...
I agree.. Weekends are tough to get through to support.
JB
No Recent Experience
I've had to talk to customer support on 4 occasions, but the most recent was in January '09. I've always had reasonable wait times (<5 minutes) and knowledgeable, courteous help.
70 minutes during a workday
70 minutes during a workday but theyve always been helpful after i get to level iii techs (usually after getting transferred 6-7 times with clueless lev i & iis)
GPS Models : 60CSX w/2GB Kingston (stolen), 32GB Samsung INNOV8 with Garmin Mobile XT(8GB), NUVI 760 w/16GB PSF16GSDHC6 (DIED in 30 days), V (died), Nokia N8 with Garmin Mobile XT(48GB), Blackberry Torch with Google Maps.
received a answer to my last email to Garmin in less the 30 min
Email support is even worse. I have been trying to get help from Thursday and no response to my email.
I sent an email to Garmin on April 8th asking about the problem of not being able to connect with their authentification server during the new 2010 map install.
I sent the email to Garmin on Wednesday, April 08, 2009 at 2:34 PM
I received the following email response from Garmin on Wednesday, April 08, 2009 at 2:58 PM
"Our servers are running a little slow right now because everyone is trying to update the maps. It was just released today. I would check again later tonight or tomorrow.
Thank you for contacting Garmin International:
Best Regards"
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.
Well, I had to wait over 30 minutes
I've been having issues lately with lifetime maps.
I have had to hold about 30 minutes each time to speak with a regular tech. Then ANOTHER 20-30 minutes to speak with someone in their "software support" department.
It's been a week and a half and I am still waiting on their "IT" department to fix my problem that was forwarded to them. I can't say I am a happy camper right now.
I must say they have ALWAYS been very polite and helpful (as they can be), at that point in time.
Matt
email
not to be stick in the mud but ive always had good luck with email support.one of the reasons ive stuck with garmin is the help they do give you.still like um.
mike
They are slowwwwwwwww . . .
If you get Cody as your support technician, you might as well hang up. His solution for everything is to download new software or new updates, even if you have them. On more than one occasion he told me to upgrade my software even though it was at the latest version and then I was able to resolve my own situation. The first time he told me to do this I fried my card which I told him would probably happen and then I thought I would have to spent $100 on a new one! After complaining about this issue I was able to get Garmin to swap my card since their technician told me to do the upgrade. Beware!!!
I have been fortunate and
I have been fortunate and have not needed to call tech support. Hope I never have too. I have always got my answer on this board somewhere.