Garmin International in denial

I never had any issues with c550, but c580 keeps on losing reception on me, this is a second unit that I get from them and experiencing same issue.. I think it"s time to leave Garmin... By the way thanks for heads up with nuvi c750, because I was thinking of getting one.... What to get??? What"s GOOD AND STABLE?

mine locked up since fw update to 3.10 , had to send for repair . second unit didn't allow bluetooth set up. now i am waiting for the return

The 760 and 750 are great devices. You just have to keep in mind that the software update version 3.10 is locking up the units. It's really no big deal to go back to 3.00 or even 2.90. All in all I'm satisfied.

if i didn't save the previous version, where can i get it and what should i replace to revert to previous version of firm ware ?

Download the file you want and simply run it with your nuvi attached to your computer.

http://www.gpsinformation.org/perry/nuvi/

Have the same issue with my Nuvi 200, heck, it even go blind on my (signal 0).

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Rigth, it may not be a bit deal. But the problem is with Garim knowing of the problem and not acknowledging the issue when you call them.
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If the problem is with 3.1 then they should remove from there update file and tell you to resest to 3.0. I paid a lot of money for the product and they should take care of the problem, or at least actknowledge they are having the problem.

If I were you I would stay with your StreetPilot c580, Just make sure the software is updated. Unless Garmin comes out with a really spectacular unit.

If you feel your going to buy another, Let me know, I will gladly take that one off your hands, just give me a price.

To all others:
I buy and sell used GPSr's when they are available, Just leave a pvt.msg.

Bob

Just because this one CSR (Joel) had never heard about the issue does not mean that "Garmin is in denial" about it.

Perhaps they are working on it and don't yet have a fix.

Maybe Joel just never had anyone call about it. Garmin has a lot of products.

my 850 is freezing up lots. garmin says they dont have a problem, but i bet you the next update will have the freezeup fix included

Yep, that is possible. Then I would say part of the problem is in communication between themselves.

Then they should just let you know they are working on it. That should be posted on there Q&A site but I didn't see it there. But it is possible that i missed it.

There is a lot of discussion on this site of people reporting this to them.

Who knows if the right hand knows what the left hand is doing there? Are all their operations handled in the US, or is tech support off shore somewhere? It is quite possible Garmin USA just hasn't been notified. Now you guys have me scared, I was thinking about getting one with a bigger screen since my maps are kind of out of date and I'd rather put the map upgrade cost towards a new unit.

"Denial of fact: This form of denial is where someone avoids a fact by lying. This lying can take the form of an outright falsehood (commission), leaving out certain details in order to tailor a story (omission), or by falsely agreeing to something (assent, also referred to as "yesing" behavior). Someone who is in denial of fact is typically using lies in order to avoid facts that they think may be potentially painful to themselves or others". I think that to say denial is a bit harsh! I find that Garmin tries to provide the most accurate information. A lot of possible issues to keep up with as well as operator error. That my thoughts!

Bubba,

See my response to your post at

http://www.poi-factory.com/node/15349

I emailed Garmin again and posted my email there.

First of all I am not tring to bash Garmin. I think the product is probably one of the best GPS unit made from all I have read.
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I am not tring to start ruckus on the site. This site is the best thing that someone could have for the knowledge that you all have.
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But facts are facts and that is the facts as I know them. May be harsh but I am not a LYING.
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Bubba,

I agree - facts are facts and this site has great support and exposure even if it is the only way to reach those at Garmin for awareness.

Read your post and that is what we need. This is a big corporation and we are just 1 each so if we join together then we are as big as them.

Then maybe they will pay attention because the louder we talk the more MONEY they loose.

That is when a corporation listens.

Yep - now you see that it is going on a month and what I've been dealing with to resolve this.

I appreciate the help - believe me.

JRoz

Here are some of the problems I've had with my 760.

http://www.poi-factory.com/node/14770?page=1

I am going to start another post for people to put there information on so we can tell how many are contacting Garmin.

Bubba - Could you please post what I sent you?

Thanks!

Ticket# KMM4795606I15977L0KM

Here's the reply I got from Garmin, when I reported lock-up problems.......

Thank you for contacting Garmin International. I have used 5 units with
the 3.10 update and have not seen any problems of this nature. You can
back date the unit and I will pass this along to the Engineers.

With Best Regards,

Philip N
Product Support Specialist
Automotive Team
Garmin International

jrozsnaki:
Sorry for not putting your on post but am trying to keep it simple. But will send it with other post to Garmin if I get enough people to respond.

You can answer on the post and put it there so others can see.

This is the best gps I have had, it is over a year old and has never failed to operate. It is far superior to the nuvi that I have. If I decide to take a route different from the one it wants to take me to, after two recalulates it changes the route to the one Iam on.

I don't believe Garmin is trying to deny there are bugs in their products. It's not uncommon to encounter hardware defects and software bugs in all electronic products. Personally, I have no complaints about service from Garmin.

As a consumer, I have many choices when I am not satisfied with a product I have purchased. I can return it or exchange it for another one. I can have it repaired under warranty. I can buy a better one from another Brand. And best of all, I can choose to boycott all their offerings in the future.

Peace.

My 760 has locked up a couple of times. It continues to navigate but the screen doesn't change. I downloaded several POI files onto the hard drive and not the sd disk. Rookie mistake. I may be too close to filling up the drive and that's why it locked (my guess). To clear it, I shut the system down and turned back on. Kind of inconvient but seems to do the trick.

ldub

I've only had my 760 fro a few weeks now,but it has never frozen yet. I am a courier and use it 8-10 hours a day. What are you guys doing when it freezes?

I have version 3.10 and it was pre installed.

Can I get some Poi's off the device and on a memory card? I still show 451MB left on my E(Garmin nuvi) drive.

I hear you... Even my mac will crash one or twice a year

I think Garmin is too busy trying to fix all the problems with the 8XX series.
Maybe now that they recently came out with a FW update, for this model, they can now concentrate on the issues with the 7XX.

nuvi 850 software version 3.00
as of August 8, 2008

Change History
Changes made from version 2.80 to 3.00:
Added Language Guide support
Added HotFix support
Improved 'Find near' searches
Improved performance on spell searches
Improved route calculation time
Improved suspend/resume
Improved time zone support for Venezuela and Australia
Improved route recalculation when switching from pedestrian to automobile mode with a route active
Improved 'Stop' and 'Detour' icon appearance time on the main page when a route was active
Improved safety camera alerts to display red or gray banner depending on speed
Improved display of elevation info to use proper unit of measure based on locale settings
Improved TourGuide to better handle large pictures
Improved custom POI review page
Improved handling of some GPI files
Improved calculator to work better with percentages
Improved alarm clock to better handle time zone changes
Improved trip computer Moving and Total times when greater than 24 hours
Improved arrival phrases
Improved adding bookmarks in Audible player when using speech recognition
Improved spell city search keyboard to include the 'Done' button even if search field is blank
Corrected issue where TTS prompt would attempt to speak postal codes rather than spelling it out
Improved Back button on Panoramio photo detail page to jump only one page back
Improved Music Player
Added speech recognition shortcut 'find postal code' for supported maps
Added speech recognition support for supplemental map data
Added additional voice support
Improved Panoramio photo detail page to include the name/title of the picture being viewed
Improved non-English translations
Other minor corrections and improvements

Did the unit work before!
That's a lot of changes.

Don't know?
I don't own a 8XX.
I'm still waiting for Garmin to fix the problems with the 7XX series.

I am trying one other trip tomorrow with my 760 and if I still have problems than I returning it. It's still under warrenty.

May even get refund till they get the bugs out.

Just think if everyone having problems that the unit is still under warrenty would send it back for repair or replacement.

Wounder how long it take them to fix problem?

But can't you get rid of the issue by rolling the firmware back?

In doing this, below is what would be introduced back into the unit - One has to take a look at what was fixed and decide if it is good to go back.

Changes made from version 3.00 to 3.10:
-Improve handling of the situation where overlapping map data is present on the device.
-Fixed fleet management interface route calculation issue.

Changes made from version 2.90 to 3.00:
-Corrected issues with GPI files causing unit crashes
-Corrected the expiring MSN Direct stocks after 5 days instead of 3
-Corrected clipping at the beginning of voice instructions
-Corrected compatibility issue with some MSN Direct receivers
-Corrected issue with web favorites category display other types of points in MSN v2
-Corrected local events not removing some dates correctly in MSN v2
-Corrected GPI route display issues
-Corrected Text language disappearing when changing modes
-Corrected issue with Asian language support
-Corrected issue with not being able to access additional information about GPI point
-Corrected shutdown during postal code lookup

760 nuvi tried using version 3.10, first use:
Selected a favorite location, then go, no mp3's playing, followed directions to location, it worked fine.
Selected home, then go, started mp3 player, followed directions part way, then because of routing issue deviated, unit froze at deviation..

I’m not sure about the first freeze-up but I believe I was using version 3.0, with mp3s playing, no deviation from route.

On both occasions to correct freeze-up, I turned unit off, then back on.

I have now gone back to version 2.90; I’ll see if that helps.

My 760 came with firmware 2.8. Immediately upgraded to 2.9 after registration in May. Upgraded again to 3.0 in early July. We've taken it on four major road trips this summer, each about 4-5 days long. Plus, a lot of shorter day trips. Not once has it frozen. Been using the MP3 player off a 4GB SDHC card. Been using routes, favorites, trip logs, via points, custom poi files, etc. As it stands, I really love my nuvi 760.

But right now, I'm scared stiff of firmware 3.1 and would not upgrade to it until you guys say it's okay.

If your's is working that good I would not update to 3.1 untill things are cleared up with the issue's
being disgust on this site.

I don't know how it would work if you updated to 3.1 then went back to 3.0 if you would have trouble with 3.1. I know on the programs on a computer when you uninstall a program there are still things left from the originial installation and you have to search for them to competely remove them.

If you roll back the firmware to a previous version, none of the other version will be left on the unit.

I am waiting for an email response from Garmin. Ghost touchscreen issues. I'll let you know how it turns out.

BTW... that smoking baby is freaking me out. LOL

Just kidding.

Others here have reported in the past that they NEVER got a response to an email enquiry. A phone call might work better.......don't wait TOO long.

Mine locked up while sitting at Cheers in Boston, my fault, I was pushing buttons trying to get it to do something, don't remember exactly what, I let it sit until the battery died which inturn turned the unit off, back at the hotel I plugged it in, it fired up and never had an issue since.

3.0 is buggy too

I know this may not what you want to hear, but from a service technician standpoint - this is what you need to do. In the past I have found that some poi's if not made correctly will cause a unit to act up. To accurately test if it is the unit or something you added to it, you will need to remove all custom poi's, mp3's and then see if the problem is still there. If it is, then it is a Garmin problem. If it is not, then start adding mp3's or pois and see if it then will show up again. You must make sure it is not a problem you brought on yourself before blaming Garmin and expect them to fix it.

See http://www.poi-factory.com/node/14522
http://www.poi-factory.com/node/14770

Daniel

If the POIs are constructed in accordance to their POI Loader help file instructions, what is their response then?

Not my experience, never had a problem! And compared to the widespread issues of 3.1, I'll stick to 3.0, thank you.

I agree with your disagreement. When properly constructed software encounters bad data, it should stop and present an error message, not crash the unit or wig out somehow.

Realistically, it's not possible for the developer to anticipate every possible occurance of bad data, so sometimes you have to take the approach of wiping things back to factory level empty and slowly add things back in order to identify if the problem is really data-related.

Happens with 3.0 too

Who says the data is bad - this is occuring with all custom POIs with audible alert. All verified wit POI verifier and it does not matter which ones.

I believe I said "widespread". I certainly haven't read all posts regarding lockups but from what I've seen, I seem to recall there were only 2 or 3 people (if that) who complained about 3.0 locking up and most (if not all) had previously upgraded to 3.1 and had decided to go back to 3.0 after their unit locked up on them. Compare that to the WIDESPREAD complaints about 3.1. No match. I won't touch 3.1, I'm happy with 3.0 so far. "Don't fix what ain't broken" is the old adage.

Isn't the purpose of the updates to fix problems with existing program?

Isn't it to add feature's to help operate product better sometimes?

So if ("Don't fix what ain't broken") is the old adage. Then guess we should throw out the GPS and take back out the maps which also have errors and up dates.

Not trying to be sarcastic.
Just a thought.