7xx 3.x FW bug - "Custom" TourGuide POI Alert - Lock up Issue

 

Has anyone experienced this TG POI Bug?

1: When the unit powers up when a TourGuide alert (or at the TG POI location) is in range, when selecting a new route the unit will lock up everytime you hit "Go" until you get out of the set range of the POI.

2: Also, when a TourGuide POI alert sounds while on a route, select it and touch "Go" to Nav to it, after it finishes calculating the route, touch "Menu" to back out and stop navigation. When navigation is stopped, select View Map; the device will lock up.

The 760 locks up every time under the above TG conditions.
I also reported this to Garmin Tech Support.

Update 7/16/08:
Apparently it is a 7XX family issue.

Confirmed! This is also in v3.10 released 7/8/08?

Thanks!

--
JRoz -- DriveSmart 55 & Traffic
<<Page 2>>

Response from Garmin

rpm4 wrote:

I'm awaiting another email from Garmin.. They wanted me to send the custon poi and alert and thats what I did. I will keep the baord updated.

Thanks, I too am waiting to hear back.

--
JRoz -- DriveSmart 55 & Traffic

Tone it down man

H Hannah wrote:
jrozsnaki wrote:

It does not matter - any TourGuide POI in range when the "Go" button is selected to nav to a location will force a reset or lock up the unit until you are out of rang of a POI.

Jrozsnaki,

I think if you will READ what Bubbapoi wrote, he said he was NOT using TourGuides !!!

He said the problem was with just CUSTOM POIs.

So if that is the case he needs to document just what was happening at the time of the lockup.

His problem doesn't seem to be caused by TourGuides.

The one thing custom POIs with alerts and TourGuides is that they all use the MP3 Played. But all this needs to be documented!!!!!!!

No need for all the exclamation points - your point is loud and clear and I agree that we need to have a well documented case.

The goal is to get this issue resolved and since you appear to own the 750, have you experienced this issue with your unit?

Thanks,

JRoz

--
JRoz -- DriveSmart 55 & Traffic

Documented all ready

I am not always locking at the unit so usually I am not aware of the exact place I am at time of lockup. I use it most of time around were I live for the speed zone and school zone alerts.

Have never noticed it to lockup around school POI which is the only POI that uses mp3 file that has voice alerts.

There has been enough information given to Garin already from what I have read on this site.

All Garmin has to do is when someone calls with this issue is have the unit shipped to them as is and see where the problem is. Think I will suggest that to them tomorrow.

Going on a trip tonight will see what happens going to and turn off poi's on way back and see what happens.

Will call Garin tomorrow and see what they say again.

--
Go Figure--Nuvi880

locking up

I took a trip tonight and going there it locked up 2 times around a POI and 1 time not around any POI. This was 5 P.M. CST.

On the way back I did not make any changes and never locked up. This was at 10 P.M. cst.

Go figure!

Going on the same run tomorrow just a little longer.
Let's see what happens.

--
Go Figure--Nuvi880

Is SW 3.10 slower?

Since updating to SW version 3.10 my Nuvi 760 is noticibly slower in booting-up from a cold start. Occasionally it takes up to 7 minutes to be ready for navigation. Under 1 minute use to be the norm before up-dating to 3.10.

The only POI I have near me is usually my "Home" location.

The effect was unmistakeable and immediate after installing SW 3.10

I have not noticed any slowdown

HawaiianFlyer wrote:

Since updating to SW version 3.10 my Nuvi 760 is noticibly slower in booting-up from a cold start. Occasionally it takes up to 7 minutes to be ready for navigation. Under 1 minute use to be the norm before up-dating to 3.10.

The only POI I have near me is usually my "Home" location.

The effect was unmistakeable and immediate after installing SW 3.10

I have not noticed any slowdown. From turn-on, I am ready to navigate (unit has booted and acquired sats) within 60 seconds or so. What I HAVE recently noticed is some occasional serious hiccuping in the voice directions.

It seems we have two posts on a very similar issue...

http://www.poi-factory.com/node/16552

It happened again.
760 nuvi tried using version 3.10, first use:
Selected a favorite location, then go, no mp3's playing, followed directions to location, it worked fine.
Selected home, then go, started mp3 player, followed directions part way, then because of routing issue deviated, unit froze at deviation..

I’m not sure about the first freeze-up but I believe I was using version 3.0, with mp3s playing, no deviation from route.

On both occasions to correct freeze-up, I turned unit off, then back on.

I have now gone back to version 2.90; I’ll see if that helps.

--
It is terrible to speak well and be wrong. -Sophocles snɥɔnıɥdoɐ aka ʎɹɐƃ

I just got this email from Garmin today

Thank you for sending them. We have now duplicated this issue and it
has been turned over to our engineers. There should be a firmware
update whenever this is fixed. I would suggest that you check for
firmware updates every few weeks. If you don't already have the
Webupdater downloaded please click on the following link to do so.

--
Chevrolet, an American Revolution.

Great news!

This is great news!!

If there is an update

Specific to this, could we have the update in this thread.. I sure hope they act on this...

--
Chevrolet, an American Revolution.

Good News! - I agree!

rpm4 wrote:

Specific to this, could we have the update in this thread.. I sure hope they act on this...

rpm,

Great news! I agree - we should keep all updates to this discussion, as this was the point to my initial post back in July.

Thanks for finally breaking through to Garmin - Good Work!

JRoz

--
JRoz -- DriveSmart 55 & Traffic

locking 760

i just used my 3rd nuvi 760.
i had to update the firmware in order to register the unit. this morning the new unit locked up after getting a direction to make a turn on the road.
i phoned Garmin tech support ( never heard of the problem ) but got a great tech support guy who spoke to his supervisor about it and agreed to send me the link of a third party site to download the previous firmware and try out for a while and report back to him. Which version should i try 3.0 or 2.90 ?

--
marnoldi Nuvi 680 & Nuvi 2797LMT

I think you had the site already

marnoldi wrote:

i just used my 3rd nuvi 760.
i had to update the firmware in order to register the unit. this morning the new unit locked up after getting a direction to make a turn on the road.
i phoned Garmin tech support ( never heard of the problem ) but got a great tech support guy who spoke to his supervisor about it and agreed to send me the link of a third party site to download the previous firmware and try out for a while and report back to him. Which version should i try 3.0 or 2.90 ?

I guess thats the same site you asked me for two days ago, right? LOL
Id suggest 2.9 cuz I had the same lockups using 3.0 as I did using 3.1.

Snip
Sun, 08/17/2008 - 4:15am
Rayzers

As per request from marnoldi
marnoldi wrote:
please supply the link to the perry site

http://www.gpsinformation.org/perry/nuvi/

--

--
You can walk a horse to water, but a pencil has to be led.

I too am having issue with my brand new & updated 760 - freezing

I contacted Garmin and after referring this site to the customer support rep, I explained I was concerned about just holding this 3 day old GPS in this state without some ETA of a fix or progress on the matter. He didn't even help me get a case or start any form of resolution path. Rather than try to help me he just suggested I return my device to where I bought it....

Apparently I got stuck talking to the guy who doesn't care...I tried email but every attempt to tell my story blows up and I get a "page not accessible" error when I submit. Anyone have a real email for them?

Any other suggestions?

Anyone have any other recommendations for a good configurable auto based GPS? TOM Tom or Magellan ? I need something for a couple of trips to Toronto and then Calgary and Edmonton in the coming weeks. don't want to wait indefinitely for something that may or may not get resolved. I certainly know I don't want to haul maps. that's why I bought what I expected was a good mid to high end reciever.

-W

Try this

WingnutsMB wrote:

I contacted Garmin and after referring this site to the customer support rep, I explained I was concerned about just holding this 3 day old GPS in this state without some ETA of a fix or progress on the matter. He didn't even help me get a case or start any form of resolution path. Rather than try to help me he just suggested I return my device to where I bought it....

Apparently I got stuck talking to the guy who doesn't care...I tried email but every attempt to tell my story blows up and I get a "page not accessible" error when I submit. Anyone have a real email for them?

Any other suggestions?

Anyone have any other recommendations for a good configurable auto based GPS? TOM Tom or Magellan ? I need something for a couple of trips to Toronto and then Calgary and Edmonton in the coming weeks. don't want to wait indefinitely for something that may or may not get resolved. I certainly know I don't want to haul maps. that's why I bought what I expected was a good mid to high end reciever.

-W

ProductSupport@garmin.com

--
JRoz -- DriveSmart 55 & Traffic

Thanks

jrozsnaki wrote:
rpm4 wrote:

Specific to this, could we have the update in this thread.. I sure hope they act on this...

rpm,

Great news! I agree - we should keep all updates to this discussion, as this was the point to my initial post back in July.

Thanks for finally breaking through to Garmin - Good Work!

JRoz[/quot

I appreciate that!!! I wish they could sticky this.

--
Chevrolet, an American Revolution.

Thanks

jrozsnaki wrote:
rpm4 wrote:

Specific to this, could we have the update in this thread.. I sure hope they act on this...

rpm,

Great news! I agree - we should keep all updates to this discussion, as this was the point to my initial post back in July.

Thanks for finally breaking through to Garmin - Good Work!

JRoz[/quot

I appreciate that!!! I wish they could sticky this.

--
Chevrolet, an American Revolution.

Still Locking Up

Took another trip today still having problems but only 2 times today. One near a POI when I was stopped and the other where no POI's around for miles. Took same route as yesterday.

Seams to me that there is no specific thing I can see to trigger it to happen.

Between yesterday and today all the problems happen in different places.

"GO FIGURE"

--
Go Figure--Nuvi880

Lets keep bombing Garmin

Lets keep bombing Garmin about this issue..

--
Chevrolet, an American Revolution.

Yep!

rpm4 wrote:

Lets keep bombing Garmin about this issue..

My canned email to product support goes out every day, hopefully everyone will eventually get to read it and one diamond in the rough may deduce that a problem exists with the unit and do something about it. The icing is that I may even get a response.

Keep up the good work!

JRoz

--
JRoz -- DriveSmart 55 & Traffic

Do you have to go through

Do you have to go through that entire process when you email them? Product serial number etc/etc?

EMAIL SENT smile Lets all bomb them..... We have numbers lol.

--
Chevrolet, an American Revolution.

direct mail -!

rpm4 wrote:

Do you have to go through that entire process when you email them? Product serial number etc/etc?

EMAIL SENT smile Lets all bomb them..... We have numbers lol.

nope

Product.Support@garmin.com

I would include the unit model, sn, and map & fw rev

--
JRoz -- DriveSmart 55 & Traffic

This is the email I got from

This is the email I got from Garmin today.

Thank you for contacting Garmin International. Delete out the custom
POI's that you loaded, and then re download them. Where did you
download the POI's from?

With Best Regards,

Elijah U

--
Chevrolet, an American Revolution.

Backdated to ver 2.90

Here are some responses I got from Garmin support.
( I went back to ver 2.90 and no more lock ups so far. Also map lag times improved)

Thank you for contacting Garmin International. I have used 5 units with
the 3.10 update and have not seen any problems of this nature. You can
back date the unit and I will pass this along to the Engineers.

With Best Regards,

Philip N
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Philip N
www.garmin.com

I then sent the links to the lock-up threads to this Product Support Specialist, and this was his response......

Thank you for contacting Garmin International.
thanks. I will look into that. I appreciate the information.
Have a good day.

With Best Regards,

Ross S
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Ross S
www.garmin.com

Yeah - I got a similar one

rpm4 wrote:

This is the email I got from Garmin today.

Thank you for contacting Garmin International. Delete out the custom
POI's that you loaded, and then re download them. Where did you
download the POI's from?

With Best Regards,

Elijah U

They are starting with the basics - tell them they are custom ones that you did in accordance with the instructions given in the POI Loader help file for a csv POI and see how they respond.

What they sent me was a joke - it was their disclaimer for third party POIs and that they are not responsible for how they perform.

--
JRoz -- DriveSmart 55 & Traffic

Here's Mine - 8/21/08

rpm4 wrote:

This is the email I got from Garmin today.

Thank you for contacting Garmin International. Delete out the custom
POI's that you loaded, and then re download them. Where did you
download the POI's from?

With Best Regards,

Elijah U

They are apparently sticking to their "do not support custom poi policy"

----- Garmin ----

Dear Joe Rozsnaki,

Thank you for contacting Garmin International.

Custom POI's are not supported, these are POI's developed outside of Garmin controls.

Does the 760 respond correctly when these POI's are not loaded to the device?

With Best Regards,

Christopher L
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Christopher L
www.garmin.com

-------- My Response ---------

Christopher

Thanks for the response:

I disagree with your statement. The POIs with audible alert meet the requirements outlined in the POI Loader help file. Surely Garmin supports that. Garmin also allows these POIs to be loaded onto the device, also Garmin supported. So what position is Garmin taking? Garmin cannot choose to support these custom POIs on one account but not on another.

The device woks fine all other times. The issue is when the unit is powered up when a POI is in range (see below) and does not matter whether they are loaded in internal memory or an SD card.

This issue is not isolated to my unit either. Many others are having the same problem with the fw v3.0 and v3.1

If Garmin is standing behind the policy that you site below, then please do not market the custom POI capability of the device or support POI Loader, but being that Garmin does, you are obligated to resolve the firmaware issue. Reverting back to version 2.9 apparently resolves the issue, so something was introduced into the unit in v3.0 and carried into 3.1.

Thanks for any help that you can give to resolve this.

Kind Regards,

Joe

--
JRoz -- DriveSmart 55 & Traffic

Now what? Go bACK TO 2.90?

Now what? Go bACK TO 2.90?

--
Chevrolet, an American Revolution.

Think before you do it -

rpm4 wrote:

Now what? Go bACK TO 2.90?

In doing this, below is what gets introduced back into the unit - take a look at what was fixed and decide for yourself if it is good to go back.

I personally am not

Changes made from version 3.00 to 3.10:
-Improve handling of the situation where overlapping map data is present on the device.
-Fixed fleet management interface route calculation issue.

Changes made from version 2.90 to 3.00:
-Corrected issues with GPI files causing unit crashes
-Corrected the expiring MSN Direct stocks after 5 days instead of 3
-Corrected clipping at the beginning of voice instructions
-Corrected compatibility issue with some MSN Direct receivers
-Corrected issue with web favorites category display other types of points in MSN v2
-Corrected local events not removing some dates correctly in MSN v2
-Corrected GPI route display issues
-Corrected Text language disappearing when changing modes
-Corrected issue with Asian language support
-Corrected issue with not being able to access additional information about GPI point
-Corrected shutdown during postal code lookup

JRoz

--
JRoz -- DriveSmart 55 & Traffic

JRoz - 08/21/08 Response from Garmin

More hiding the real issue - They, at least Christopher is sticking with their policy!

Please read on for the entertainment value!

--------------------
Dear Joe Rozsnaki,

Thank you for contacting Garmin International.

Sir, the below is the policy stated.

Any links to third party websites are provided solely for your convenience. The inclusion of any link does not imply endorsement by Garmin of the linked site. Links made to other sites are made at your own risk and Garmin accepts no liability for any linked sites. Garmin has no control over the content of the third party websites listed on this page. Garmin has not tested any content found on any sites linked on this page and does not give any representation regarding the quality, safety, suitability or reliability of such third party web sites or any of the materials or data contained in them. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Garmin's Privacy Policy does not apply to these third party sites.
Garmin has no control over and is not responsible for the measures, if any, that are taken by such third party sites to protect the privacy of user information. Users should check the privacy policy of any third party site before providing personally identifiable information.

I am sorry I am not a policy maker. I can only understand this in example : I own a Dodge car, I want the performance of a Ford transmission and installed said transmission. Now my Dodge does not do what it used to do and I take it to Dodge. Dodge states take the Ford transmission out and reinstall the original.

In these cases the third party POI developer would be the one to talk to.

With Best Regards,

Christopher L
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Christopher L
www.garmin.com

--
JRoz -- DriveSmart 55 & Traffic

Garmin Products ???????????????

jrozsnaki wrote:

More hiding the real issue - They, at least Christopher is sticking with their policy!

Please read on for the entertainment value!

--------------------
Dear Joe Rozsnaki,

Thank you for contacting Garmin International.

Sir, the below is the policy stated.

Any links to third party websites are provided solely for your convenience. The inclusion of any link does not imply endorsement by Garmin of the linked site. Links made to other sites are made at your own risk and Garmin accepts no liability for any linked sites. Garmin has no control over the content of the third party websites listed on this page. Garmin has not tested any content found on any sites linked on this page and does not give any representation regarding the quality, safety, suitability or reliability of such third party web sites or any of the materials or data contained in them. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Garmin's Privacy Policy does not apply to these third party sites.
Garmin has no control over and is not responsible for the measures, if any, that are taken by such third party sites to protect the privacy of user information. Users should check the privacy policy of any third party site before providing personally identifiable information.

I am sorry I am not a policy maker. I can only understand this in example : I own a Dodge car, I want the performance of a Ford transmission and installed said transmission. Now my Dodge does not do what it used to do and I take it to Dodge. Dodge states take the Ford transmission out and reinstall the original.

In these cases the third party POI developer would be the one to talk to.

With Best Regards,

Christopher L
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Christopher L
www.garmin.com

I called them yesterday and told them the problem. Tech didn't ask any Question just gave me an rma # to return unit. Looks like they figure it's easier to exchange it. Don't care about the issue (must be easier to exchange than fix problem). That is probably why they charge so much for there brand.

If I return I wonder if I will get a new or refurbished one.

Should have never up graded to 760 from 660 didn't have any problem with it just wanted the routing feature 760 had. BIG mistake.

Maybe it's time to just forget about Garmin product and purchase a cheaper brand that works with the POI files.

Paid all that money for something that doesn't work
and they apparently are ignoring the issue.

Wonder what is the next best brand?

--
Go Figure--Nuvi880

Garmin's Time May Be Up

It is sad to see Garmin taking this position. Rather than admitting that there is a problem with their software, they are incorrectly blaming it on "third-party software"!!! I'm sorry, but my unit freezes up and I only use personally made POIs which I created using Garmin's own instructions. So how can they blame the problem on someone else??

This type of attitude is usually the first sign of a company going downhill. May be time to start looking at other products.

P.S. - Maybe if Garmin focused on 5 or 6 Nuvi models they could produce a better product, rather than pushing out 21 different models. There is no way their software people can handle 21 different units. And that is becoming apparent with the increasing number of bugs found in their software updates.

I agree - A call for action

GadgetGuy2008 wrote:

It is sad to see Garmin taking this position. Rather than admitting that there is a problem with their software, they are incorrectly blaming it on "third-party software"!!! I'm sorry, but my unit freezes up and I only use personally made POIs which I created using Garmin's own instructions. So how can they blame the problem on someone else??

This type of attitude is usually the first sign of a company going downhill. May be time to start looking at other products.

P.S. - Maybe if Garmin focused on 5 or 6 Nuvi models they could produce a better product, rather than pushing out 21 different models. There is no way their software people can handle 21 different units. And that is becoming apparent with the increasing number of bugs found in their software updates.

Now is the time to let your voice be heard.

product.support@garmin.com

The power of the pen (virtual pen)!

--
JRoz -- DriveSmart 55 & Traffic

Garmin

I've been checking the Garmin site everyday looking to see if the firmware has been updated yet.

http://www8.garmin.com/support/blosp.jsp

I was told that "most people don't use the POI program".

--
Nüvi 200,750 & Mac OS X

WOW

jrozsnaki wrote:

More hiding the real issue - They, at least Christopher is sticking with their policy!

Please read on for the entertainment value!

--------------------
Dear Joe Rozsnaki,

Thank you for contacting Garmin International.

Sir, the below is the policy stated.

Any links to third party websites are provided solely for your convenience. The inclusion of any link does not imply endorsement by Garmin of the linked site. Links made to other sites are made at your own risk and Garmin accepts no liability for any linked sites. Garmin has no control over the content of the third party websites listed on this page. Garmin has not tested any content found on any sites linked on this page and does not give any representation regarding the quality, safety, suitability or reliability of such third party web sites or any of the materials or data contained in them. Users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Garmin's Privacy Policy does not apply to these third party sites.
Garmin has no control over and is not responsible for the measures, if any, that are taken by such third party sites to protect the privacy of user information. Users should check the privacy policy of any third party site before providing personally identifiable information.

I am sorry I am not a policy maker. I can only understand this in example : I own a Dodge car, I want the performance of a Ford transmission and installed said transmission. Now my Dodge does not do what it used to do and I take it to Dodge. Dodge states take the Ford transmission out and reinstall the original.

In these cases the third party POI developer would be the one to talk to.

With Best Regards,

Christopher L
Product Support Specialist
Automotive Team
Garmin International
913-397-8200
800-800-1020
913-397-8282 (fax) Att: Christopher L
www.garmin.com

I guess they told us...........sad

--
Chevrolet, an American Revolution.

RE: Wow

Yes, but he used a bad analogy - To be more accurate:

It should read

I own a Dodge car marketed to support a Ford transmission, because the Dodge transmission may have errors or run inaccurately. I want to enhance the performance with a Ford transmission and installed said transmission, because it was marketed to support both with the Dodge tool set. Now my Dodge does not do what it used to because of an unknown compatibility issue and I take it to Dodge. Dodge states we did not put the Ford transmission into the unit even though Dodge's tools were used so take it out and use the original.

--
JRoz -- DriveSmart 55 & Traffic

To Christopher -

jrozsnaki wrote:

Yes, but he used a bad analogy - To be more accurate:

It should read

I own a Dodge car marketed to support a Ford transmission, because the Dodge transmission may have errors or run inaccurately. I want to enhance the performance with a Ford transmission and installed said transmission, because it was marketed to support both with the Dodge tool set. Now my Dodge does not do what it used to because of an unknown compatibility issue and I take it to Dodge. Dodge states we did not put the Ford transmission into the unit even though Dodge's tools were used so take it out and use the original.

Christopher,

More accurately, your analogy should read:

I own a Dodge car marketed to support a Ford transmission, because the Dodge transmission may have errors or run inaccurately. I want to enhance the performance with a Ford transmission and installed said transmission, because it was marketed to support both with the Dodge tool set. Now my Dodge does not do what it used to because of an unknown compatibility issue and I take it to Dodge. Dodge states we did not put the Ford transmission into the unit even though Dodge's tools were used so take it out and use the original.

I believe Garmin is obligated to look into the issue because version 2.9 does not have the bug.

Thanks for your help.

Joe

--
JRoz -- DriveSmart 55 & Traffic

I got this email from Garmin

I got this email from Garmin today

Thank you for contacting Garmin International. I'd be more than happy to
assist you with this. We do not offer support third party applications
that are not working correctly. We would recommend that you contact this
party.

With Best Regards,

Britt A

I'm glad you sent that analogy out...

--
Chevrolet, an American Revolution.

Attn rpm4 - send further correspondence to this person

rpm4 wrote:

Thank you for sending them. We have now duplicated this issue and it
has been turned over to our engineers. There should be a firmware
update whenever this is fixed. I would suggest that you check for
firmware updates every few weeks. If you don't already have the
Webupdater downloaded please click on the following link to do so.

rpm,

I would suggest sending further correspondence to the Garmin contact who sent this to you.

When you send an email to product.support@garmin.com , put Attn: in the subject line and the email will get routed to that person.

perhaps he/she can keep us posted

do you have this person's name?

Thanks

JRoz

--
JRoz -- DriveSmart 55 & Traffic

No

jrozsnaki wrote:
rpm4 wrote:

Thank you for sending them. We have now duplicated this issue and it
has been turned over to our engineers. There should be a firmware
update whenever this is fixed. I would suggest that you check for
firmware updates every few weeks. If you don't already have the
Webupdater downloaded please click on the following link to do so.

rpm,

I would suggest sending further correspondence to the Garmin contact who sent this to you.

When you send an email to product.support@garmin.com , put Attn: in the subject line and the email will get routed to that person.

perhaps he/she can keep us posted

do you have this person's name?

Thanks

JRoz

Could you give me the name?

--
Chevrolet, an American Revolution.

Well I have to visit

Well I have to visit someone today in Madison, WI... I took off my tour guides and just have the custom poi's w/o the alerts... The reason? I don't want the unit locking up.

--
Chevrolet, an American Revolution.

names

rpm4 wrote:
jrozsnaki wrote:
rpm4 wrote:

Thank you for sending them. We have now duplicated this issue and it
has been turned over to our engineers. There should be a firmware
update whenever this is fixed. I would suggest that you check for
firmware updates every few weeks. If you don't already have the
Webupdater downloaded please click on the following link to do so.

rpm,

I would suggest sending further correspondence to the Garmin contact who sent this to you.

When you send an email to product.support@garmin.com , put Attn: in the subject line and the email will get routed to that person.

perhaps he/she can keep us posted

do you have this person's name?

Thanks

JRoz

Could you give me the name?

Joe was willing to help Christopher was not

--
JRoz -- DriveSmart 55 & Traffic

Me too!

rpm4 wrote:

Well I have to visit someone today in Madison, WI... I took off my tour guides and just have the custom poi's w/o the alerts... The reason? I don't want the unit locking up.

It works fine this way!

--
JRoz -- DriveSmart 55 & Traffic

NEW 7xx Update 4.00

I tried the new update (4.00)to see if it fixed the problem with TourGuides.

I built a tourGuide at my home location, using MapSource. I loaded it into my 750.

After powering up and going to MAP MODE, I got the TourGuide alert. amd everything still worked .

NO FREEZE UP!!!!
NO PROBLEMS seen.........

--
"Those that stop and smell the roses, must realize that once in awhile you may get a whiff of fertilizer."..copyright:HDHannah1986 -Mercedes GPS - UCONNECT 430N Chrysler T&C - Nuvi 2598- Nuni2555 - Nuvi855 - Nuvi295W - Nuvi 750 - Ique 3600

Did you take your car

H Hannah wrote:

I tried the new update (4.00)to see if it fixed the problem with TourGuides.

I built a tourGuide at my home location, using MapSource. I loaded it into my 750.

After powering up and going to MAP MODE, I got the TourGuide alert. amd everything still worked .

NO FREEZE UP!!!!
NO PROBLEMS seen.........

For a drive to see if all was fine?

--
Chevrolet, an American Revolution.

NO!!!!! You don't have tooooooooooooooooooo

rpm4 wrote:

For a drive to see if all was fine?

The original problem reported that when you powered up your 7xx within range of a TourGoude alert it would freeze up.

I tested that senerio using my test TourGuide with Ver 3.00, and had the same problem reported........

I now tested it again with Ver 4.00 and that problem seems fixed.

Remember the original problem was with TourGuides, and powering up.!!!!

So you DO NOT have to take your 7xx for a test DRIVE. It can be done from the comfort of your home.

--
"Those that stop and smell the roses, must realize that once in awhile you may get a whiff of fertilizer."..copyright:HDHannah1986 -Mercedes GPS - UCONNECT 430N Chrysler T&C - Nuvi 2598- Nuni2555 - Nuvi855 - Nuvi295W - Nuvi 750 - Ique 3600

E85 POIs

what kind of custom POIs are your e85s.

Are they TourGuides ore just distance alerted POIs.

--
"Those that stop and smell the roses, must realize that once in awhile you may get a whiff of fertilizer."..copyright:HDHannah1986 -Mercedes GPS - UCONNECT 430N Chrysler T&C - Nuvi 2598- Nuni2555 - Nuvi855 - Nuvi295W - Nuvi 750 - Ique 3600

They were converted to Tour guides witht he distance alerts..

H Hannah wrote:

what kind of custom POIs are your e85s.

Are they TourGuides ore just distance alerted POIs.

TourGuide E EightFive-AllStates_V

--
Chevrolet, an American Revolution.

Alternate failure mode - but glad it apperas to be fixed

H Hannah wrote:
rpm4 wrote:

For a drive to see if all was fine?

The original problem reported that when you powered up your 7xx within range of a TourGoude alert it would freeze up.

I tested that senerio using my test TourGuide with Ver 3.00, and had the same problem reported........

I now tested it again with Ver 4.00 and that problem seems fixed.

Remember the original problem was with TourGuides, and powering up.!!!!

So you DO NOT have to take your 7xx for a test DRIVE. It can be done from the comfort of your home.

Secenario 2 above is a second failure mode, but I am glad to read that hopefully the issue has been resolved.

--
JRoz -- DriveSmart 55 & Traffic

Thanks for the info!

H Hannah wrote:

I tried the new update (4.00)to see if it fixed the problem with TourGuides.

I built a tourGuide at my home location, using MapSource. I loaded it into my 750.

After powering up and going to MAP MODE, I got the TourGuide alert. amd everything still worked .

NO FREEZE UP!!!!
NO PROBLEMS seen.........

HHannah,
Hey - thanks for your keen eye watching the Garmin board and testing & reporting out for us. I really appreciate it. You just made my day!

Everyone - let's continue to test the crap out of it.

Thanks everyone - Good work!

--
JRoz -- DriveSmart 55 & Traffic

I will convert all the e85's

I will convert all the e85's to tiur guides and download 4.0 and report back

--
Chevrolet, an American Revolution.
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