new & interesting places for your GPS

Help! I updated Mapsource, and now I can't transfer to my Zumo

 

I'm in a real mess. I downloaded the new version of Mapsource (6.13.01), and installed it with no problem. I have looked over it and really had no reason to doubt the decision, until now...

The first time I needed to transfer a route to my Zumo, I got a big shock! When I plugged in the Zumo, and clicked on the transfer to GPS icon, the program crashed. I got one of those dialog boxes from Microsoft, asking if I wanted to send an error report. This has happened every time I have tried to do anything with Mapsource and the GPSr. I tried rebooting my system, and disconnecting and reconnecting the Zumo. I even removed and re-installed the Mapsource application. Still getting the same problem, which means I am screwed.

I am supposed to lead a group M/C ride tomorrow morning at 7AM. We are going nearly 400 miles through 3 states. The route I programmed for this trip is on my PC and I cannot transfer it to the GPSr. Any ideas???

Update: I found that even if my GPSr is not connected, just selecting the download to device option causes the program to crash.

--
Zumo 450, C530, Quest, Quest, GPS III+

.

Save it as a GPX and copy the GPX to your your Zumo or your SD card. Then you can import it onto your Zumo from there.

And definitely report this error to Garmin.

Probably not gonna be much

Probably not gonna be much help but I've just downloaded and installed the new version of Mapsource to a PC running XP Home SP2. I've got a Streetpilot 2720. I just connected it and downloaded a route from Mapsource that I had saved on the PC. No problems. I did have to go thru the "new hardware wizard" and tell it to look for drivers for the Garmin though. The "new hardware wizard" started automatically when I powered up the 2720.

--
Ed - Garmin Streetpilot 2720

Mapsource Update

Sorry to hear about your dilemma Red, I installed the update (6.13.1) yesterday, I just created a new route and transfered everything back to my nuvi 360 without any problems. I know that doesn't help your problem but I am looking at the version of Mapsource that you listed in your post (6.13.01)??

--
Garmin Nuvi360, Nuvi760, eTrex Vista HCx, Oregon 300

Speedy has a good point. Is

Speedy has a good point. Is it the "beta" version you have installed? If so, go get the 6.13.1 version. I'm not sure if you have to uninstall the "beta" first though. Most software you do.

--
Ed - Garmin Streetpilot 2720

.

speedy wrote:

... I just created a new route and transfered everything back to my nuvi 360 without any problems. ...

When did the nuvi start supporting route transfer?

Last I knew

Motorcycle Mama wrote:
speedy wrote:

... I just created a new route and transfered everything back to my nuvi 360 without any problems. ...

When did the nuvi start supporting route transfer?

It does not...

And I'd be elated to be wrong about it.

--
*Keith* MacBook Pro *wifi iPad(2012) w/BadElf GPS & iPhone5 + Navigon*

God she's good... and fast too... :)

Sorry MM, I transfered my Waypoints back just to make sure it still worked, not the route.

--
Garmin Nuvi360, Nuvi760, eTrex Vista HCx, Oregon 300

No problems...

Red,

I have the Zumo 550. Having installed the same version of Mapsource a couple of days ago, I created 2 routes and sent them to the Zumo yesterday without any problem. (running XP Pro)

swj54

.

Red, if you are still having problems, you might want to try reinstalling the update.

Thanks for the ideas, still not working.

I did retry the update, and even removed the package completely and reinstalled it from the download file. This is not the beta, but the released product, as far as I know. Also, as I think I said, I don't even have to have the GPSr plugged in. As soon as I select one of the transfer icons, the program crashes. I figured out the workaround this morning, saving as gpx file and putting the gpx file on my sd card. The ride went fine, over 350 miles with 13 bikes and 16 people. It was really great, and we had perfect weather too.
Still want to be able to use the software, so I guess I will wait for Garmin Tech Support to come in and respond to my email. Thanks all.

--
Zumo 450, C530, Quest, Quest, GPS III+

Same Experience

I've had exactly the same experience...installed 6.13.1 (not the beta) over 6.12.4 and had the program crash every time I accessed the to/from transfer, just as redbarber has seen. I then reinstalled 6.12.4, and the problem remained...so whatever got changed didn't get reset with the reinstall of the older version. So, I used XP rollback to restore the OS to the point just prior to where 6.13.1 was first installed and all is well again. Both the Zumo 550 and the SD card were accessible as drives. Very frustrating...will be giving my input to Garmin also.

I'm still stuck..

btlalum wrote:

I've had exactly the same experience...installed 6.13.1 (not the beta) over 6.12.4 and had the program crash every time I accessed the to/from transfer, just as redbarber has seen. I then reinstalled 6.12.4, and the problem remained...so whatever got changed didn't get reset with the reinstall of the older version. So, I used XP rollback to restore the OS to the point just prior to where 6.13.1 was first installed and all is well again. Both the Zumo 550 and the SD card were accessible as drives. Very frustrating...will be giving my input to Garmin also.

I wish I could have done this, but for some reason, my System Restore files were corrupt, and I could not restore any of them. I still cannot select any type of transfer from Mapsource without crashing the program. I hope Garmin can help me tomorrow.

--
Zumo 450, C530, Quest, Quest, GPS III+

Hi, I had the same issue and

Hi,
I had the same issue and waste a day trying to figure it out. Here is how I solve the issue:
1) Using "add,remove software" in control panel, remove everything that has to do with mapsource or garmin.
2) Using "RegSeeker" (google it), first search for "garmin" and then "mapsource" and delete everything in each case. This will clear your registry.
3) Using Search in windows, remove everything containing garmin or mapsource.
4) Reboot
5) Plug your GPS in the computer but DONT install USB drivers using garmin driver on their website. Let windows find them online (when plugging, choose "Let windows find the driver" or something like that) and let windows install them.
6) Install mapsource software and everything and then update mapsource from garmin website. (I first installed the beta version from august 3, but I dont think this should change something).
7) Install USB driver from garmin website.
8) Cross your fingers and try to transfer...

Hope it works for you, I know how you feel..
Good Luck!!

7)
7)

Thanks Antoine, Garmin Support said the same basic thing.

atoine wrote:

Hi,
I had the same issue and waste a day trying to figure it out.

(clip)

Hope it works for you, I know how you feel..
Good Luck!!

7)

Thanks, Garmin tech support had me do the same basic thing.

  • Delete all software,
  • clear all registry entries,
  • ALSO delete all garmin folders still found on the hard drive.

From there I had to reinstall Mapsource, and all 4 versions of the maps that I own. I was too skeptical (chicken?) to try the latest mapsource, I chose to fall back to 6.12.4 and watch what happens. I did not load the windows USB drivers, but it still worked for me.

Did you notice that between the time I posted my original message, (8/24) and the time you posted your response (9/1), Garmin had replaced the new mapsource (6.13.1) with an even newer (6.13.2). I suspect that they found some real problems with 6.13.1. Why else would they replace it after only 9 days? I'll watch the forums for a month or so, then maybe I will give the update another chance.

Meanwhile I have resolved the problem with my system restore not working, so next time, if I DO have a problem, it should be easier to fall back.

--
Zumo 450, C530, Quest, Quest, GPS III+

sponsored links



Navigation



User login

Leave this blank! This field helps block spambots.

poi factory



Who's online

There are currently 5 users and 75 guests online.

Online users

  • MRIO
  • Evert
  • sickchilly
  • LS
  • Pillowcase