Problem with Nuvi 3597

 

I have never had a problem with installing POI’s on my 3597 until today. Some background: I started having trouble with my computer shutting down and then restarting. I would get the BSOD after the computer had been running for 25-30 minutes. I took it in to the computer repair shop and they diagnosed a hard drive problem and installed a SSD. After getting it home today, I observed that it is quite a bit faster than before; however, I am having a problem with GE connecting with the 3597. (I am not having this issue with my 3590.) It seems that one of the USB ports works better than the other two which don’t seem to work at all, but before the computer was worked on, all of the USB ports worked. I am at a loss. Everything worked before and nothing has changed with the exception of what I have described. Any ideas?

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It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Uninstall the USB Root Hub

I'd go into Device Manager, then expand the Universal Serial Bus Controller. Look for the USB Root Hub, right click it and select Uninstall. Then reboot the computer which will reinstall the USB Root Hub and retest your ports.

By the way, is your PC a desktop or laptop?

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John from PA

It is a desktop

I did as you suggested. It worked on one port but when I switched over to another port, it would not work. (I have three 3.0 ports on the front of my machine.) After that, it wouldn't work on any of the ports. I am at a loss since everything worked before I took it in for repair. I'm sure it is in the machine somewhere. I have an external drive that worked prior to the repair, but didn't work after I got the machine back. I have fixed that problem. It was a simple matter of assigning a drive to the external drive.

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It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Strange…

It almost sounds like an intermittent connection. Have you opened the case and verified the wiring? If you aren’t comfortable doing that, you might post the make and model of PC and specific help might get posted here.

Also, since you just had the drive replaced and apparently the problem then developed, why haven’t you returned the unit to the repair center?

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John from PA

I have been thinking

of doing that. The strange thing is that the 3590 connects with no problem. I have tried different cables with no success. I guess that it could be the connector on the 3597 but I don’t think that is likely since it was working fine before going into the shop. Also, since it works sometimes, I don’t think that it is the connector on the GPS.

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It is impossible to rightly govern a nation without God and the Bible. ----George Washington

The repair had defects

John from PA wrote:

...Also, since you just had the drive replaced and apparently the problem then developed, why haven’t you returned the unit to the repair center?

Agreed. The repair center should make it right at no additional charge.

dobs108 smile

USB connect problems.

I have had a problem with my Alienware laptop USB 3.0 ports with some but not all of my nuvi devices. A couple of my older devices and one of my two 3597's always connect whichever port I use. The second 3597 and my DriveLuxe 51 only work on one of the ports, and not always the first time I try.

I did discover that I could plug in an old USB hub I have between the laptop and the Garmin devices, then it always seems to connect.

Go figure!

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Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

device drivers and Windows 10

In the past, other threads have discussed USB ports that don't work with Garmin GPSs, particularly USB3 ports not working with USB2 devices.

It is unknown what USB drivers are running on your PC, but it might be worth downloading a driver from the PC manufacturer or motherboard manufacturer. Some PCs have accessory USB cards installed, with their own driver.

If Windows update supplied a driver, the manufacturer's driver might work a lot better.

dobs108 smile

updates

I haven't updated in a while.
I will have to check it out.

It is a desktop, but ???

Make and model might help in understanding your problem

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John from PA

Good poin

dobs108 wrote:

In the past, other threads have discussed USB ports that don't work with Garmin GPSs, particularly USB3 ports not working with USB2 devices.

It is unknown what USB drivers are running on your PC, but it might be worth downloading a driver from the PC manufacturer or motherboard manufacturer. Some PCs have accessory USB cards installed, with their own driver.

If Windows update supplied a driver, the manufacturer's driver might work a lot better.

dobs108 smile

Good point by dobs108 and documented at http://forums.gpsreview.net/discussion/30142/nuvi-3597-and-u... but with respect to a laptop. If we knew make and model we could probably determine which ports are USB 2.0 vs. 3.0

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John from PA

Sometimes,

It's a cable issue.

USB cables are technically designed to function upto about 5000 inserts and removals.

It's not uncommon for the wires near the connector ports to develop stress cracks / breaks in the internal wires.

Sometimes, the problems you are describing can be explained by these intermittent problems. Sometimes they work, sometimes they don't. Sometimes they work on one device and not on another.

Not all voltages / electrical signals are carried consistently between devices, even two type "X" similar/ same devices.

You might try a fifteenth cable and see what happens.

I did see a situation where the grounding on a USB port was a problem as the shield around the connector was making contact between the housings.

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!

It's a Dell XPS 8930

John from PA wrote:

Make and model might help in understanding your problem

Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
64 bit operating system, x64-based processor

--
It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Try the rear ports

That Dell has two USB 2.0 ports on the rear panel. As a test give them a try. There are also (4) USB 3.1.

See https://www.dell.com/support/manuals/en-us/xps-8930-desktop/...

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John from PA

Be Sure PC's BIOS & Drivers are Current...

Update the desktop's BIOS if it isn't current (latest release dated 26 Jul 2021, marked as 'Urgent'):

https://www.dell.com/support/home/en-us/drivers/driversdetai...

Check the USB Controller's driver version is at least:

https://www.dell.com/support/home/en-us/drivers/driversdetai...

For finding, downloading and installing the latest drivers, I use:

https://www.drivereasy.com/

FYI.

dell

Dell is good! They provide support on their website and device driver downloads.

Dell updates, simple to do

dobs108 wrote:

Dell is good! They provide support on their website and device driver downloads.

I'm partial to Dell, owned them, trouble free, for almost 20 years.

To do updates on a Dell, usually all you have to do is type in "Dell Update" in your search bar (lower left corner). The Dell utility will take over from there, scanning your system and allowing you to pick and chose what you might want to update. There is an option to allow automatic restarts as part of the process, check that off. But even so be patient as something like a BIOS update may take 10 minutes.

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John from PA

How was the repair done?

Did the repair shop image the old disk to the SSD or did they reinstall Win10 from scratch?

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Nuvi 2460LMT.

Dell Update Utility - Install Patches ASAP

They imaged

the old one.
It also appears that they may not have fixed the original issue which is getting the BSOD while watching YouTube videos. 20 or so minutes of watching videos causes the BSOD to appear and then shuts down causing a restart. I must say the SSD hard drive is nice. Instead of waiting a minute or so for the thing to restart, it now takes about 10 seconds. On a side note, I have always owned Dell and this is the first one that I have ever had a problem with. All of my computers at work were Dell and they ran 24/7 without a hitch.

--
It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Sound like a memory leak issue...

maddog67 wrote:

the old one.
It also appears that they may not have fixed the original issue which is getting the BSOD while watching YouTube videos. 20 or so minutes of watching videos causes the BSOD to appear and then shuts down causing a restart. ...

Sounds more like a memory leak issue...

Run following system check Command: sfc /scannow

I have updated

Drivers, Bios, and various other updates to no avail. I don’t know what is going on but it is going back to the shop this morning. I just tried to see if the 3597 would connect to GE but no success. So back to the shop it goes. We’ll see what happens. Thanks to everyone that tried to help me with this. It is much appreciated! The people here are the best.

--
It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Thoughts

maddog67 wrote:

the old one.
It also appears that they may not have fixed the original issue which is getting the BSOD while watching YouTube videos. 20 or so minutes of watching videos causes the BSOD to appear and then shuts down causing a restart.

This almost sounds like a thermal problem.

I've seen many systems receive the famous BSOD, then restart while various components exceed their thermal load.

1). Onboard GPU's are notorious for the behavior you describe.

If your using an onboard GPU AND YOU CAN DISABLE IT IN THE BIOS; AND YOU HAVE AN OPEN slot, you might also try a video card znd see if that solves your problem.

2). I've seen this problem also occur various on board controllers.

You might try opening your case and point a desk fan at the inside of the case and see if the system runs longer before the BSOD.

If opening the case and using a fan to help cool the inside of your system helps let the system run longer but doesn't stop the BSOD's I'd be inclined to think one or more of the on board components or trace-outs are failing. It could also be a cold-joint solder issue. In that case, a small "crack" might exist in the solder connection and as more current is required through the component, the joint gets hot and expands. Then the electrical requirement for the device becomes compromised and its incapable of sustaining the required electrical power to the component.

3). If no change, you might consider changing the Power Supply (PS). As a PS ages with use, they can also become thermal intolerant and not supply the required voltages to various components and cause BSOD to be observed.

All of these types of problems can be a royal Pain In The Tail Feathers to diagnose.

4). If anything other than replacing the PS resolves your BSOD issue, I'd bet it's a failure on the motherboard and time to either find a replacement motherboard ( same model ) nd replace it or start looking to replace the system.

And yes, a stick of bad memory can cause this but it's less likely the memory is bad and more likely the memory controller or trace outs to the memory are the issues.

Much success in finding the root problem for the problem your describing.

Please let us know what you discover.

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!

onboard video

I agree with BarneyBadass. Many Dells have onboard video where the main processor handles the video. Dells also have a quiet cooling system with fewer fans.

Watching videos for 20 minutes might cause too much heat. An accessory video card (GPU) would take some load off the main processor.

dobs108 smile

Gee whiz guys

Gee whiz guys, we have gravitated to a thermal problem and all kinds of off the wall potential issues, all of which are likely outside the scope of the OP's expertise. Although all of these are potential problems have you not heard the old adage "If you hear hoofbeats, think horses, not zebras".

The OP needs to return the machine to the people that replaced the main drive and get them to look it over. His original issue, the BSOD has not been properly resolved. They will make sure that things like the fan is operating properly, the USB ports are properly connected thus ruling out an intermittent connection. They are also in a position to test the RAM.

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John from PA

brainstorming

We are brainstorming, throwing spaghetti against the wall and see what sticks.

dobs108 smile

Maddog

Can you share with us what happened?

Thanks in advance

---Barney

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!