Window 10 PC can't eject nuvi

 

Using my W10 PC I have just succesfully updated the software and maps on my nuvi 2597LM, but the PC was then unable succesfully to eject/safely remove the device. After trying, Windows Explorer failed to respond and could not be closed using Task Manager. After turning off the PC and unplugging the nuvi, I turned it on and after the initial Garmin screen the screen went white, with two thin black line parallel to the edges of the screen, intersecting with a dot and "Touch dot". On tapping the dot , the line switched to another position, with the same words, and so on. Holding the on/off button for 10 seconds produced the same screen. On switching back on the PC, it worked perfectly. When I reconnect the nuvi, Garmin Express recognises it and functions, but the nuvi still can't be safely ejected. Anyone any idea how I can recover from this impasse?

Addendum

I should have added that If I connect my nuvi 1490 to my PC, everything work correctly, even after the nuvi 2597 failed to eject.

Removal of USB drives

Brain of Pooh wrote:

Using my W10 PC I have just succesfully updated the software and maps on my nuvi 2597LM, but the PC was then unable succesfully to eject/safely remove the device. After trying, Windows Explorer failed to respond and could not be closed using Task Manager. After turning off the PC and unplugging the nuvi, I turned it on and after the initial Garmin screen the screen went white, with two thin black line parallel to the edges of the screen, intersecting with a dot and "Touch dot". On tapping the dot , the line switched to another position, with the same words, and so on. Holding the on/off button for 10 seconds produced the same screen. On switching back on the PC, it worked perfectly. When I reconnect the nuvi, Garmin Express recognises it and functions, but the nuvi still can't be safely ejected. Anyone any idea how I can recover from this impasse?

See https://betanews.com/2019/04/07/windows-10-safely-remove-usb...
for information.

Quick removal and Better performance, that control how the system interacts with external storage devices such as USB thumb drives or Thunderbolt-enabled external drives. Beginning in Windows 10 version 1809, the default policy is Quick removal. ". With "Quick removal" enabled, there is no need to use the Safely Remove Hardware process.

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

Touch Screen Calibration.

The "touch dot" behavior means you somehow got into the touch screen calibration routine. This often happens if you are touching the upper left corner of the screen when you power the nuvi on. It is nothing to worry about, and is not directly related to the USB eject issue you described. Some of my nuvi's also won't eject on Windows 10, some eject consistently without issue … go figure. I don't lose any sleep over it. Usually if I just unplug the nuvi, File Explorer will eventually unlock and recover without shutting down/rebooting the computer.

--
Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

I doubt that this is a

I doubt that this is a Nuvi/Garmin issue.
it is a windows issue and might do better on a windows forum, but I frequent those also.
Here is my suggestions:
get TFC from here
http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-...

it is a portable program that does not need to be installed.
close all your programs and run it. It will clean all your tmp, temp, caches etc.It may take a long time if you have not cleaned recently.

then open a CMD or powershell window as administrator.
type
chkdsk c: /f
it will ask if you want to run it on next reboot. yes and reboot.

note, if you want to see if there are issues you can run
chkdsk c:
it will run without reboot and tell you if there are issues.
If there are you will need to run the first one to fix them.

If you have other partitions or disks, run the same thing with the appropriate drive letter.

Then type
SFC /scannow

that will check and repair any corrupt system files.

It may tell you it did not succeed. You will then have to run
dism /online /cleanup-image /restorehealth

Then do a complete virus scan of your system.
I recommend VIPRERESCUE and MBAM and MBAR. They are all free
MBAM will install as your resident scanner if you are not careful. Viprerescue does not install and MBAR is an on demand scanner.

https://www.vipreantivirus.com/vipre-rescue-virus-removal-to...
https://www.malwarebytes.com/mwb-download/
https://www.malwarebytes.com/antirootkit/

How do I get out of this

How do I get out of this touch screen calibration? Whenever I switch on the nuvi, without touching the screen, it goes straight to this touch screen calibration screen.

Why is it a Windows issue,

Why is it a Windows issue, when it only happens on the nuvi 2597 not on the nuvi 1490, and not with any other device attached?

Have

Brain of Pooh wrote:

How do I get out of this touch screen calibration? Whenever I switch on the nuvi, without touching the screen, it goes straight to this touch screen calibration screen.

Have you gone through all of the various touch points until the calibration is complete? Normally that should keep that screen from appearing again until you press the screen again in the required location to bring up the calibration again.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

Calibration

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

You need to actually do the calibration

Brain of Pooh wrote:

How do I get out of this touch screen calibration? Whenever I switch on the nuvi, without touching the screen, it goes straight to this touch screen calibration screen.

--
Nuvi 2460LMT.

Yes indeed

pwohlrab wrote:
Brain of Pooh wrote:

How do I get out of this touch screen calibration? Whenever I switch on the nuvi, without touching the screen, it goes straight to this touch screen calibration screen.

Yes indeed. From the YouTube, it looks like there are six points to set followed by the completion 'OK' screen:

https://www.youtube.com/watch?v=8xUlTxMz3Ok

Note in the YouTube that the first time the person tried tapping the first point, it didn't register wink

Calibration

Ensure that your device’s system software is up-to-date before attempting a recalibration. To update the system software of your device, download and run the Garmin Express program.

https://www.youtube.com/watch?v=ajH4owp1aD4

https://support.garmin.com/en-US/?faq=0a4dYUO2qm7rj0CliY5gc6...

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

Thanks for the support

Thanks for the support video. I had previously tried going through the calibration process, without success. The secret turned out to be to use a stylus, to make the contact more exact. This worked after just three calibration points. Normal service is now resumed - although this nuvi - a 2597 - still won't eject whereas the 1490 does, so I still have to wait a while to ensure that all has finished.