DriveSmart 55 MTB

 

There seems to be a problem with the New Drivesmart 55, and may be 65. It seems you can no longer Mout the Unit as a Drive in you Finder(MAC) or your Directory(WINDOWS). It connects to Garmin Express and to Basecamp and you can do the usual stuff there. But without being able to mount as a Drive, you cannot get to a copy of the garmindevice.xml file to create a clone for map updating.

You also can't g o in and delete all the extraneous files that take up space, like the needed language and help files.

I have tried the MTB and USB settings to no avail. I have tried to mount it on a MAC, Windows 7, and even an Ubuntu Linux. It show up in Linux as a USB drive, but won't mount with a MTB Device failed to connect. (This indicates the USB cord and USB connectors are good.) In Windows it tries to load and install drivers, but it fails to install software and won't mount the Drive.

I'm not sure where Garmin intended to go with this. I'll try to call Garmin Support tomorrow and see if I can take this any further.

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Frank Nuvi 3597LMT 37.322760, -79.511267

Bummer.

That would be a real bummer if Garmin has removed mass storage mode on the new devices. I assume you have tried all the usual tricks like going into the developers/diagnostic menus, etc. Let us know what you find out when you contact Garmin.

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Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Reset to factory default

According to manual this model should be able to connect as removable device and copying files from/to it should not be a problem.

https://www8.garmin.com/manuals/webhelp/drivesmart55-65/EN-U...

Are you sure there is no problem with your USB cable? Or that there is no problem with device? Try to reset device to factory default and than try again. Try different USB cable as well.

Yes, alanb and grzesja. I

Yes, alanb and grzesja. I have done all this. In fact I even returned the first unit I got to Amazon as defective. The second unit acts the same as the first. It fails in the same manner on 3 different operating systems. I checked the 3 different cables I used against a 3597 and a Drviesamrt 61. All the cables were fine.

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Frank Nuvi 3597LMT 37.322760, -79.511267

If ..

If you can I'd try it on another computer. As already mentioned it should connect and allow you to access the files, either in mtp or mass storage mode.

If it won't maybe a call to Garmin would help?

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Where there's a will ... there's a way ... DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

I'll call tomorrow. But the

I'll call tomorrow. But the fact that the 3597 and the DS61 connect just fine is the kicker. I forgot to mention that it connects to Garmin Express and to BaseCamp, but won't show up as a drive.

I did go in and change it to USB connect, but same problem. No Drive.

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Frank Nuvi 3597LMT 37.322760, -79.511267

Garmin Knows They Broke It

Ok, after talking with Garmin, it appears the they know that the Mac with the Single C USB port cannot see the 55 as a Drive. Garmin Express and Garmin BaseCamp can see it.

However, I have a 2012 MacBook Pro and I only have a USB 2.0 port, and I cannot see it either. Guess what else doesn't work! POI loader, and MapInstall. So now, if you own a Mac, you cannot load POIs directly to the Unit. You also cannot obtain the garmindevice.xml to make a clone.

Now the POI loader problem can be gotten around by using a SD card to load the POIs too.

So if you are a MAC user, and use the Finder to access your GPS for file maintenance, etc, I do not recommend you Purchase the Drive, DriveAssist, or the DriveSmart just yet, until Garmin fixes this problem. Tech Support created a ticket so that I'm in the loop for any fixes or repairsrs.

This isn't a Deal Killer for me, but it may be for other folks. Whats really disappointing is the the 61 and 51 models worked. I don't know if they were trying to make the newest models compatible with USB3 or not. But whatever they did they surely f**ked up.

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Frank Nuvi 3597LMT 37.322760, -79.511267

Garmin Shoots Self in Foot!

Here is the email I just received from Garmin. I can't seriously think that they would shoot themselves in the foot as bad s this. Not only do they want you to use a Widows Computer, they wand you to use an Android phone with it.

We have completed our research in to the issue that you reported with your DriveSmart 55 device not working with the POI Loader program. Unfortunately, the DriveSmart 55 is not compatible with that program on a Mac computer. You would have to use a Windows computer to use that program to load custom POIs to your device. More information on that can be found in the link below:

Automotive Device Compatibility with Garmin Mac Applications on macOS

The steps below should allow you to put those files on your computer and they can be loaded directly to your device without the Garmin POI Loader recognizing the unit:
Open up the Garmin POI Loader program
Select the option for "Computer" on the 2nd page of the program that asks where you would like to save the custom POIs to
Complete the rest of the process as you normally do
You can then drag that file in to the POI folder on your device using the Android File Transfer program in the link above to access those files. You can create a new POI folder on the device if there is not already one there. You could also insert a microSD card in to your computer, create a POI folder within a created Garmin folder, and put the file in there as well. The device would then read that file from the SD card when it was inserted. If those do not work, a Windows computer may need to be used. I apologize for any inconvenience this may cause you and we appreciate your patience while we looked in to this for you.

Thank you for choosing Garmin,

Jim

Product Support

Garmin International

For 24-hour access to support videos, manuals, FAQs & more, visit the Support Center.

Any more reason to go to Tom Tom?

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Frank Nuvi 3597LMT 37.322760, -79.511267

BAD!

Very bad on Garmin's part. They should fix this.

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Alan - Android Auto, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

POI Loader

They are partially wrong. One can still put an SD card in the computer and use POI Loaded to install POIs that way. I'll bet that if you can use a Windows computer to get the gamin device.xml from the unit and copy that to the SD card, then you can still do the Clone thing in the computer card reader and then put it in the unit.

What I can't do is remove all the uneeded files. But Garmin Express says I'm only using about half of the built in memory, so that isn't an immediate problem.

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Frank Nuvi 3597LMT 37.322760, -79.511267

I may have spoke to soon. I

I may have spoke to soon. I can't find a way to make the unit read the POIs on the SD card.

Smacks head on desk. Duh, you have to reboot the unit to get it to read the POIs. But this thing is still irritating me.

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Frank Nuvi 3597LMT 37.322760, -79.511267

Past Tense!

Their having used the past tense (looked) in this quote is the kiss of death. Unless this is merely a badly worded e-mail the case is closed and they have washed their hands of it.

"... I apologize for any inconvenience this may cause you and we appreciate your patience while we looked in to this for you.

Thank you for choosing Garmin,
..."

That wasn't the reply I was

That wasn't the reply I was expecting. the support person said that there was a known issue with the new Mac Pro Notebook and the single Type C USB port. (I have a 2012 with 2 USB 2.0) ports.

It worked fine with the Drive Models 51 and 61. I wonder which d**khead f**ked up the programming. The 51, 61, 55, 65 all still use a USB 2.0 port. So why should they have changed it?
I'm certainly going to send a scathing reply, I'm just trying to word it so they can't understand they are being chastised. Also to let them know that they were totally wrong with their work around for POI Loader. You can still load POIs to a SD card inserted in the computer, then inserted into the Unit.

It totally sounds like someone there had gone on an anti-Apple binge. And with Apple market gaining share after the Win 10 fiasco, they need to keep an eye on their market share if they lock Apple users out of their GPD units.

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Frank Nuvi 3597LMT 37.322760, -79.511267

This is why

the Drivesmart 55 and 65 is already on sale and the older units are not. Garmin’s probably dumping these crap ones before it’s too late. Bad part is I bought the 55.

Well, as far as that goes.

Well, as far as that goes. The DriveSamart 55 is for all intents and purposes a 3597. It has 3d Terrain and 3D buildings. It looks and feels like it very much, but with the added bells and whistles of the 65.

But this review belongs in another thread I was asked to post a review too. As soon as I can find that thread, I will.

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Frank Nuvi 3597LMT 37.322760, -79.511267

Me too...

I bought one last week to replace a boot looped 1490. Definitely a step down in convenience from my Nuvis.

jackrabbit000 wrote:

the Drivesmart 55 and 65 is already on sale and the older units are not. Garmin’s probably dumping these crap ones before it’s too late. Bad part is I bought the 55.

Agreed

visiter555 wrote:

I bought one last week to replace a boot looped 1490. Definitely a step down in convenience from my Nuvis.

I actually like the size of my 1390T and still use it.

I loved my 1490, but it's

I loved my 1490, but it's dead Jim...and I'm a Doctor. Not a Garmin non repairing CSR...lol

Custom POI's finally figured it out

phranc wrote:

I may have spoke to soon. I can't find a way to make the unit read the POIs on the SD card.

Smacks head on desk. Duh, you have to reboot the unit to get it to read the POIs. But this thing is still irritating me.

I just had the same problem and just spent 1.5 hrs trying to figure out why my Drivesmart 55 can't read my POI's loaded on a 16GB microSD card. Finally figured it out. You can't have just a POI folder on the microSD card like on my 2495LMT, the 55 won't see it. I named the card GARMIN, and then made a Garmin folder and inside this folder I made a POI folder. Put the POI's here. Inserted the card, reboot and the unit sees the loaded POI's under Where To/Categories/Custom POI's.