Garmin BC 40

 

I contacted Garmin about a BC 40 connection problem. I got a reply from Eric describing the fix.

The fix worked. Then I contacted Eric about the problem that the BC 40 does not warn you when the batteries needed to be replaced. Here is his response.

“Thank you for providing this information. After review, the device should be providing a battery low notification for the BC 40, but the manual doesn't state this. We are working to add this content to the manual and into our Support Center.”

Now that is fantastic support..

Low Battery Notification

The Garmin handhelds that I've owned have has a setting where you tell it what kind of battery you are using. Based on that it knows when to warn you of a low battery condition. Perhaps we'll see that setting in the BC-40 too.

The

The BC 40 is a battery powered backup camera for your vehicle. It would be nice if Garmin has incorporated some kind of a low battery warning that could somehow display on the Smart devices screen. I haven't had my BC40 long enough to worry about a low battery to this point.

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Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

Huh

Wil01 wrote:

I contacted Garmin .......Then I contacted Eric about the problem that the BC 40 does not warn you when the batteries needed to be replaced. Here is his response.

“Thank you for providing this information. After review, the device should be providing a battery low notification for the BC 40, but the manual doesn't state this. We are working to add this content to the manual and into our Support Center.”

Now that is fantastic support..

That answer says nothing.
1. They did not say that the unit DOES warn you but the manual should tell you and it does not.

2. My take is that they said the unit does NOT tell you and the manula should say that it does not.

Not sure if that is anything but "customer servuce spin"

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I never get lost, but I do explore new territory every now and then.

I Do Not Agree

KenSny wrote:
Wil01 wrote:

I contacted Garmin .......Then I contacted Eric about the problem that the BC 40 does not warn you when the batteries needed to be replaced. Here is his response.

“Thank you for providing this information. After review, the device should be providing a battery low notification for the BC 40, but the manual doesn't state this. We are working to add this content to the manual and into our Support Center.”

Now that is fantastic support..

That answer says nothing.
1. They did not say that the unit DOES warn you but the manual should tell you and it does not.

2. My take is that they said the unit does NOT tell you and the manula should say that it does not.

Not sure if that is anything but "customer servuce spin"

The statement was "the device should be providing a battery low notification . . .". In my eyes, that says that they expect the unit to display a warning. Accordingly, they feel that this should be described in the manual, just like other features of the unit.

- Tom -

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XXL540, GO LIVE 1535, GO 620