i-Easy Drive..... Stay away! SanDisk iXpand IS FINE!

 

Wife found a product that (at first) seems to be a decent enough product... A Data Storage Drive made to backup and restore from an Iphone... an Android, or PC!
Product is i-Easy Drive
She has a new 8+, and I have her old 6.. Sounded good enough, so we bought a 16Gb for me, and 64 Gb for her.... to be able to backup her numerous pictures.... and each of our contacts, etc.... Sounded like a plan...
We got it last week and within 5 minutes found 2 severe issues with them.... :

1. It simply will not work..... Unless you remove the shock mount cover from the phone.... Poor Design that it doesn't work with a cover.... Wife nearly dropped phone twice getting cover off... I finally did it for both phones (By now we realized Neither unit would work on 8+ or 6... with a cover on (Both have Apple approved shock mount covers)...

Once we removed covers, it did connect, and APP was downloaded....and installed without an issue...
Once in the APP we easily and quickly backed up our contacts.... (Didn't try to restore)... Good, that was something we hoped it would do.....

2. But when we started to backup pictures, Mine worked fine... (I only have 8-10 pictures on my phone)..... But Wife has HUNDREDS of pictures, and maybe 30 videos....
The Picture copy app only let's you select and backup about 24 pictures at a time... I could not find a way to backup entire folders, or I guess they call them Albums..... Let's see: 1200/24= 50 Times you have to run the copy APP??? That's NUTS!!

So, I responded to an email I got from them: ( info@iosflashdrive.com ) indicating that having to remove the shock cover of a phone is Not at all acceptable, and having to run the same APP 50 times (without making a mistake--it doesn't indicate which you've already backed up) Is also ridiculous.... It is nice you can select which pictures you want to move, but you also need to include a way to back up whole folders, too, and at present there is no way of easily doing this without spending hours doing it.... and potentially not selecting all the files, because there is no indication which files have, and have not been backed up.... Imagine being about 600 pictures into an 800 picture list, and forgetting what the last picture you successfully backed up was named!!!!

We received an immediate response that our concerns would be addressed by a support staff in a couple days.................. That was a Week Ago.....

I sent a new email today... No response yet....
P.S. Today we discovered that the drives are not seen by W7 or W10...

I'm disputing charge with CC Company...

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

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UPDATE: CC company refunded

UPDATE: CC company refunded money to account yesterday afternoon.

This morning I did finally get email from product company...
Email did not respond to any of the 3 points we brought up:
1. Does not work on Iphone without first removing the cover.
2. Cannot copy Photo Albums, only individual photos, Making backup of those photos Hard to do, if not, in some cases nearly impossible to do so without operational errors.
3. Drive and the Data on it from Iphone is NOT seen by Windows system, contrary to instructions... (I did not try Android - supposed to be read-able on that phone, too)

What their email --- DID include:
1. Address to ship back product to.
2. Return Shipping would NOT be reimbursed.
3. Email must be replied to with copy of receipt or tracking number.
4. Offer to reimburse 20% of purchase price if we keep existing product.

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

I Bought...

Sorry to hear about your problems with the I-Easy drive. I looked at it originally before buying the I-Expand Flash Drive from SanDisk:

https://www.amazon.com/SanDisk-iXpand-iPhone-Silver-SDIX30N-...

Although a bit more expensive, the I-Expand drive solves the phone screen protector & case problem with it's expandable U shaped design. I use it on my iPhone 7+ and iPad Mini. Both have Otterbox protective cases. It interfaces with Win 7 perfectly using the SanDisk I-Expand Drive app.

The only issue I have with the product is the sharp metal edge on the USB side of the drive. It is sometimes difficult to insert into a USB port. I solved the problem by getting a short 9" USB 3.0 extension cable and just leave the drive connected to it.

Let me ask some questions,

Let me ask some questions, seeing that you have one!
Great about working with covers!!!
Does it back up whole phone, as well as 'contacts'?
Does it back up "Albums" ??? as well as individual pictures?

If you use it for more than one phone, does it know the difference between the two (or Ipad)? Or, can you name folders such that you know which is for which?
Or, do you need one for each.... ??

So you Can archive the data then from dive to a PC? Great!

Please post your good and bad points.... Sounds interesting..
Thanks for your input!!!

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

Thank you!

Will take under advisement!!

I Find

JanJ wrote:

Let me ask some questions, seeing that you have one!
Great about working with covers!!!
Does it back up whole phone, as well as 'contacts'?
Does it back up "Albums" ??? as well as individual pictures?

If you use it for more than one phone, does it know the difference between the two (or Ipad)? Or, can you name folders such that you know which is for which?
Or, do you need one for each.... ??

So you Can archive the data then from dive to a PC? Great!

Please post your good and bad points.... Sounds interesting..
Thanks for your input!!!

I use the same Sandisk drive on two phones and an iPad. I use iCloud for for complete backups so I haven't tried that feature.

I don't think the drive is able to determine the device to which it is connected. I'm careful to use the device in the name of the album I create for transfers.

Even with the 128GB version of the SanDisk drive, it would be possible to exceed it's capacity if you use it to back up too many devices.

Although the drive works well for transferring files / albums from device to PC and vice versa, I find it's faster and easier to do this using an app like "WiFi Transfer".

I use the drive mainly to store and view pics, movies, music, TV shows etc. on my devices when travelling so as not to chew up the device memory.

More info is available from SanDisk: https://www.sandisk.com/ixpandflashdrive

To repeat, the only problem I have with the drive is the sharp metal edge on the USB connector which sometimes makes it difficult to plug into a USB port. I solved that problem using this product:
https://www.amazon.com/gp/product/B01M1KKLS7/ref=oh_aui_deta...

I leave the drive connected to the pigtail cable unless using it on a device when travelling.

SanDisk is aware of this issue and from looking at their website, it appears they may have redesigned the product.

Thanks again bdhsdz6!!! Did

Thanks again bdhsdz6!!!
Did a couple utube searches on that, and showed wife the QVC video demo....
QVC only had 32Gb unit, which is way too small...
Found it on Ebay.... Have a 128Gb unit coming

Thanks again!!!

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

Thank You bdhsfz6 !!

Got Sandisk iXpand V3.0 128Gb drive Today....
Immediately on insertion into Iphone, It asked to install APP... Once App Installed, it then immediately updated itself with V2.60.133.80 firmware....
1. WORKS WITH COVERS FINE!!!
2. Has selection to copy all Pixs as well as copy just a few (Wife had 958 pix & Videos.... Took a while but done nicely!!!
2a. Created a folder for my Iphone and Wife's Iphone... moved all files archived from root directory to My Iphone, or Wifes Iphone folder.... I haven't determined if I can point at folder yet....
3. As I type this, I'm copying all folders from the Sandisk unit to my W7-64 SSD.... it's averaging 35Mb/sec on USB3 port (0n Dell XPS 1702x) and it just finished copying....
Hmmm... I'm seeing a lot of pics off wife's Iphone 8+ that started off life on her (My) Iphone 6 and were taken a year or more ago!!!
I'm very happy with what I'm experiencing!

So much better than the first one I tried!!!

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

Today I double-checked to

Today I double-checked to see that the drive could be accessed by either a USBV3 or USBV2 port.... On a PC.... It can with no problem...

P.S. to all this.... I'm not a mac guy.... I've always been a bit put off by Mac's (You're Not Worthy) attitude on some things related to knowledge of their systems..... I'm also not a Cloud or "Rental Software" guy either.....

I don't mind storing my own data... Have done it on multiple PC systems for years.... When Wife got Iphone, I had to learn how to co-exist.... and I admit I did a bit of Kicking and Screaming......... When she got her new Iphone 8+ I got her old 6 ----- and realized I had to do more than the minimum of learning on these.........

This Sandisk product seems to do what it says it will do... Which is Far More than the i Easy Drive did!!!

PPS to all this: I have used multiple SanDisk Ultra II SSD's in single and Raid 0 configurations (And Beat them UN-Mercifully) on laptops and my Video Editing/DVD/BR Authoring System.....

When I learned that SanDisk made one of these too..... and then heard someone else comment positively about them.... I figured I had found a solution.....

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

Thumbs Up !

I'm glad the drive is working out. I don't do as much with it as you but it's good to know I can.

I did a fair amount of research on these products a year ago and the I Expand drive seemed the best choice.

Is the drive you bought the horseshoe design like this one:

https://www.amazon.com/SanDisk-iXpand-iPhone-Silver-SDIX30N-...

or the newer form factor shown on the SanDisk website?

https://www.sandisk.com/ixpandflashdrive

There is some question as to whether the new model will conflict with the otterbox or similar protective cases.

I ask because I'm considering a second drive. I see they are now offering a 256 GB version.

If you did get the horseshoe design, use caution when plugging it in to a USB port. Although the drive may seem to insert properly, the sharp metal case can shave off plastic from the inner wall of the port causing premature wear. I strongly recommend using a cheap USB 3.0 pigtail which is easily replaced if it gets damaged.

It is possible that SanDisk fixed this known sharp edge issue on the horseshoe design though. If so, you're good to go.

So, lastly, to test the

YES... I bought the 'horseshoe' 128GB unit.... The USB Edge is blunt, but not sharp... Isn't the fatter one the older model?
Iphone 6 has a thicker protective case than the Iphone 8+ has, but we have had no issues whatsoever with compatibility with cover(s) on.... I would not even consider anything that would force me to remove the cover....

So, lastly, to test the entire system here... I copied the Iphone8+ files from the Xpand drive to a NAS, then disconnected Xpand drive, and played a 1080i 2017 video off the NAS that had been shot on Iphon6 then merged into her new Iphone8+, then backed up from 8+ to Xpand drive, then copied to NAS, and now (Finally) played off NAS to a Wirelessly connected Laptop (normally I'd copy it and then play it locally). It Played fine!

Insert "Cross-eyed with Happiness" Emoji Here!!!!

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!