RV 760 will not boot up

 

when trying to power up my 760 I get the splash screen and the ribbon "loading Maps" then the screen goes blank. I've tried reset procedure to no avail.
Ray

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Nuvi 3590 and RV760

I've Observed..

This behavior on my RV760 when the battery is low. Charge the unit overnight then try another hard reset.

If you are referring to an older Nuvi 760, the same procedure may help.

Battery to low

That will happen if the units battery is to low, try fully charging using a good high power AC charger like you use with a tablet or a smartphone. I had it happen with a couple of my Garmins and after fully charging it everything was good again and no problem booting.

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GM Built-in Navigation system - Samsung S6 Edge+ Smartphone with Garmin Viago, Google Maps & HERE Apps

Thanks

Thank you for your help, I'll put it on the charger.
Ray

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Nuvi 3590 and RV760

still problems

upon first plugging into the charger the unit started to boot, and is cycling with splash screen then going blank continuously (the cycle rate is approx. 20 seconds)this is the same as when plugged into usb of computer. This problem started while connecting to Garmin Express.

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Nuvi 3590 and RV760

USB cable

Try using another USB cable, preferably the one that came with your unit. Do not use a USB hub.

Will the 760 boot when using the powered vehicle mount?

Battery charged?

RMc wrote:

upon first plugging into the charger the unit started to boot, and is cycling with splash screen then going blank continuously (the cycle rate is approx. 20 seconds)this is the same as when plugged into usb of computer. This problem started while connecting to Garmin Express.

I'm not clear if your battery is fully charged or if you're relying on the external charger.

I suggest giving the nuvi a full overnight charge, then trying to start it before looking towards more drastic measures, especially with a newer model like the RV760.

Make sure the cable is good so the nuvi is actually charging. Are you charging via an AC USB charger, a computer USB port, or a vehicle cigarette lighter power cord through the nuvi cradle? Whichever method being used, make sure the nuvi is actually charging. We've definitely had folks with problems like this due to a weak battery from a defective cable, burned out fuse, or power source that goes to sleep which was resolved once the nuvi's battery had a full charge. Charging with a USB charger for less than overight (or a vehicle cigarette lighter Garmin power cord for less than a couple/few hours) also is a cause of weak/dead battery issues.

You mention the failure first started when using Garmin Express. Is there any chance the computer/nuvi connection was lost while Garmin Express was still writing data to the nuvi? Do you "Safely Remove Hardware and Eject Media" when disconnecting the cable?

What were you doing with Garmin Express to the nuvi prior to the failure? If doing a software or map update with a weak battery, the update may have failed resulting in corrupt files. Software updates begin after the nuvi is disconnected from the computer and the software update therefore depends on the nuvi's internal battery to have sufficient charge to complete the software update.

RV760

CraigW wrote:

I'm not clear if your battery is fully charged or if you're relying on the external charger.

I suggest giving the nuvi a full overnight charge, then trying to start it before looking towards more drastic measures, especially with a newer model like the RV760.

Make sure the cable is good so the nuvi is actually charging. Are you charging via an AC USB charger, a computer USB port, or a vehicle cigarette lighter power cord through the nuvi cradle? Whichever method being used, make sure the nuvi is actually charging. We've definitely had folks with problems like this due to a weak battery from a defective cable, burned out fuse, or power source that goes to sleep which was resolved once the nuvi's battery had a full charge. Charging with a USB charger for less than overight (or a vehicle cigarette lighter Garmin power cord for less than a couple/few hours) also is a cause of weak/dead battery issues.

You mention the failure first started when using Garmin Express. Is there any chance the computer/nuvi connection was lost while Garmin Express was still writing data to the nuvi? Do you "Safely Remove Hardware and Eject Media" when disconnecting the cable?

What were you doing with Garmin Express to the nuvi prior to the failure? If doing a software or map update with a weak battery, the update may have failed resulting in corrupt files. Software updates begin after the nuvi is disconnected from the computer and the software update therefore depends on the nuvi's internal battery to have sufficient charge to complete the software update.

I’ve charged the unit overnight with an AC USB charger. While it’s plugged in it continuously cycles between the splash screen and blank screen.
How do I determine if the unit is charging or fully charged when I can’t get past the splash screen.
The unit had not connected to Express I had just started express and the software was searching for the device. I always use “Safe removal” prior to removing any external device.
Just prior to starting express I had used the POI loader installing the rest area file along with sound alert and icon, POI loader finished and reported a successful load.
I believe at this point that somehow I’ve corrupted the files.

Thanks Craig

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Nuvi 3590 and RV760

New Questions

@RMc,

It sounds like your device is cycling all the time. I assume that if it is not connected to anything, it will either go dead or can be turned off.

I assume that you have tried to "reset" the device by holding the power key for more that 10 seconds. If not, try that.

If that fails to work then follow these instructions
1. Touch and hold the lower right hand corner of the touchscreen
2. Power the device on
3. "System" will appear on the screen for approximately 30 seconds
4. Remove your finger when the screen displays Loading..."
5. The device will now reset.

If none of the above is helpful, what happens when it is connected to the computer. The device should turn on and go into MTP or USB mass storage mode. A picture of the device connected to the computer should appear on the device screen. If so, what color is it?

rv760

jgermann wrote:

It sounds like your device is cycling all the time. I assume that if it is not connected to anything, it will either go dead or can be turned off.

I assume that you have tried to "reset" the device by holding the power key for more that 10 seconds. If not, try that.

If that fails to work then follow these instructions
1. Touch and hold the lower right hand corner of the touchscreen
2. Power the device on
3. "System" will appear on the screen for approximately 30 seconds
4. Remove your finger when the screen displays Loading..."
5. The device will now reset.

If none of the above is helpful, what happens when it is connected to the computer. The device should turn on and go into MTP or USB mass storage mode. A picture of the device connected to the computer should appear on the device screen. If so, what color is it?

I've tried a hard reset several times, system appears then Loading, when loading appears and I remove my finger from the screen the screen goes blank followed by the splash screen.
When connected to the computer (directly tethered via USB cable) the unit cycles, splash screen, screen blank in a continuous loop until disconnected. the same loop as when charging plugged into 120v 60~.

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Nuvi 3590 and RV760

Bummer

RMc wrote:

I've tried a hard reset several times, system appears then Loading, when loading appears and I remove my finger from the screen the screen goes blank followed by the splash screen.
When connected to the computer (directly tethered via USB cable) the unit cycles, splash screen, screen blank in a continuous loop until disconnected. the same loop as when charging plugged into 120v 60~.

Well, we've tried. The best thought I can offer now is to call (not email) Garmin Customer Service and see what they can do or offer. Make the call with the nuvi, cable and computer nearby.

RV760 RIP

Thanks to all for your assistance in this matter. I'll be making the call to Garmin on Monday.

Again thanks,
Ray

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Nuvi 3590 and RV760

RV760 update

Just a note to anyone who's interested, Garmin will (for $130)exchange my dead to me RV760 for a factory refurbished unit.
Received RMA from Garmin and shipped mine to Olathe yesterday.

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Nuvi 3590 and RV760

Sorry to Hear

RMc wrote:

Just a note to anyone who's interested, Garmin will (for $130)exchange my dead to me RV760 for a factory refurbished unit.
Received RMA from Garmin and shipped mine to Olathe yesterday.

I'm sorry to hear Garmin wasn't able to help with your problem. Still, $130 is a great price for a factory refurbished unit. The best I've seen lately for an RV 760 refurb is $280. New units are going for around $300.

Update on RV760 problems

I received the refurbished unit from Garmin. I backed it up and then proceeded to load my POI's, I began with "Rest stops combined", this is the same file I loaded into the original RV 760 that then failed. Guess what! the new to me unit failed in the same way. I called Garmin service and I must say they were very friendly and helpful. I hadn't put 2 and 2 together, the only logical conclusion is that my copy of RSC was somehow corrupt. The service person at Garmin downloaded the RSC file from this site and loaded it onto a device she had there with no problems. Garmin advised me to delete the RSC file from my computer, they emailed me a shipping label to send them my unit and will be sending me a replacement RV760.

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Nuvi 3590 and RV760

Surprising!

RMc wrote:

I received the refurbished unit from Garmin. I backed it up and then proceeded to load my POI's, I began with "Rest stops combined", this is the same file I loaded into the original RV 760 that then failed. Guess what! the new to me unit failed in the same way. I called Garmin service and I must say they were very friendly and helpful. I hadn't put 2 and 2 together, the only logical conclusion is that my copy of RSC was somehow corrupt. The service person at Garmin downloaded the RSC file from this site and loaded it onto a device she had there with no problems. Garmin advised me to delete the RSC file from my computer, they emailed me a shipping label to send them my unit and will be sending me a replacement RV760.

This is the first time I've heard of a POI Factory file causing a GPSr to crash and burn!

I agree, the RSC file must have been corrupted somehow. Did you download it a second time or use the original copy on your computer?

I use that file regularly on my RV760 with no problem.

I have a 760

I had a glitch last year with mine and it had to do with a software update I had to install an earlier version back to the unit and it has worked fine ever since.
wasn't quite the same issue mine would go all the way to a map screen then it would completely freeze.

I have a 760

I had a glitch last year with mine and it had to do with a software update I had to install an earlier version back to the unit and it has worked fine ever since.
wasn't quite the same issue mine would go all the way to a map screen then it would completely freeze.

Suprising to say the least

I downloaded the file along with wav and bmp just prior to loading on the first 760, did not occur to me when the 760 died that it was a corrupt file so I went ahead and destroyed the refurbished 760. I've subsequently deleted the file in question and will be downloading a fresh copy. I have a 3590 that I may load the RSC file to, however I'm a little gun-shy.

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Nuvi 3590 and RV760

RV 760 will not boot up - 2nd case

RMC: I currently have the exact same problem happening with a RV 760.

My scenario is the same - added POIs and get loading maps ribbon and GPS then resets and trys the reload cycle again.

New information:
Definitely has to do with the POI file LOADing procedure since I first loaded the POI file on an SD card ( SD card in GPS) for the 760, from Windows 10 ( 64 bit) and the same problem happened. I also removed and reloaded the POI with the SD card inserted in a card reader in the PC - same problem. REmove the SD card and the RV 760 boots fine. Then I mistakely tried to load the POI file to the GPS itself ( I know - very Dumb) since I read in the Garmin USB files support notes that 64 bit USB drivers do not support SD cards ( i think this BS - see below).
Note that I successfully loaded the exact same POI file to an SD card (in Nuvi 760) from the same Win 10 64 bit PC and it booted a Garmin NUVI 760 ( 2nd garmin that I own) just find - POI there maps loaded and GPS working fine.

So I belive that since the only diffrence bewteen the two GPSs is that the RV 760 attachs itself to the PC as a MTP device, and the Nuvi 760 attchs itself as a Mountable drive, that the problem has something to do with the USB drivers in the RV 760 itself (SD card in Card reader didn't work either).

I would love to know how you resolved your problem before I go for the same refurbished deal at $130.

Any comments would be apprecaited.

Baboom

RV 760 Will Not Boot Up - 3rd Case

WOW!! Same problem for me. Called Garmin Support and after everything except charging in the vehicle they recommended the RMA for $130. I tried to install the LowOverhead POIs and the RV760 went into 'boot-loop' and nothing worked. Not even seen with the PC (Win10 and the new GarminExpress). My guess is as Baboom mentions, the POIs need to be installed on the external memory card and it might be an issue with the drivers in the RV760. Wish Garmin would get on top of this and share with their tech support. After I charge the Garmin for a couple hours, I'll try the 'hard reset' again and if it works, indicating that the low-battery condition boot-loop are related, I'll post again. Regards
gary

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Gary

Low overhead POIs

Where did you get the Low Overhead POIs, and how did you install them? Both Baboomer and you did not mention whether you used Garmin POI Loader to load the POIs.

There are no low clearence POIs on this site.

dobs108 smile