Map Corrections - Do you send em in?

 

Every once in a while, I find a changed ramp, intersection, or my GPS shows I'm traversing undeveloped ground. Most recently, I noted a place where lane guidance indicated there should be three lanes, but there were only two. POI locations are often off by quite a distance.

I use BaseCamp to report map errors when it's convenient or I think an important safety change. It's pretty simple to right click the location where the change needs to be made and "Report Map Error" brings up a reporting form.

Ironically I usually attach a link to Google Earth to clearly show the corrected information. Google Maps and Earth are way ahead of City Navigator.

Do you report errors? What's the most outrageous error you've found?

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I used to, but after 2 years

I used to, but after 2 years of waiting for a simple street name change I don't anymore. Not worth my time if it's not worth theirs.

I also had a change in for a public library building, that took a little less than a year to get corrected.

Funny how Google gets their maps reasonably current, but Garmin's map maker can not.

--
I never get lost, but I do explore new territory every now and then.

Corrections to Garmin / NAVTEQ

Used to, but since they never seem to show up in map updates I stopped.

--
NUVI40 Kingsport TN

Here.com

GPS_Rider wrote:

Every once in a while, I find a changed ramp, intersection, or my GPS shows I'm traversing undeveloped ground. Most recently, I noted a place where lane guidance indicated there should be three lanes, but there were only two. POI locations are often off by quite a distance.

I use BaseCamp to report map errors when it's convenient or I think an important safety change. It's pretty simple to right click the location where the change needs to be made and "Report Map Error" brings up a reporting form.

Ironically I usually attach a link to Google Earth to clearly show the corrected information. Google Maps and Earth are way ahead of City Navigator.

Do you report errors? What's the most outrageous error you've found?

You can report errors through Garmin but I personally report them directly to Here.com. If you sign up for the Map Creator, you can send error reports that way. Generally speaking, the errors I have reported were corrected within a couple of map updates. Admittedly, there are a few more errors still with no resolution.
Back when it was Navteq, you used to be able to see your error submissions and their status, but I don't think there's an option for that on Here.com for regions that don't support user made map editing.

It Can Be Frustrating

As Narvick pointed out, it takes awhile or ages for the maps to be updated to reflect the current changes. Unfortunately for Garmin, they take the axe for the outdated maps. Back then you just have to deal with Navteq and Tele Atlas for the most part. Now, it's Here and whatever more. I used to report myself map changes many years ago to no avail. Okay, only after a lot of map "versions".

Even now, I still can't get the hang of it that I'm using version 2015.20, and sometime next month it'll be 2015.30, and it's just the 3rd quarter of 2014. I know, through experience, the freeway changes in my area won't be in my map until the latter part of next year, at the earliest wink

Not gonna work

My address hasn't shown up for 10 years on my GPS and i've lived here for 26.

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nüvi®3580LMT,nüvi®2598LMT| We do not live in Igloo's, and do not all ride to work on snow mobiles.

Garmin has really blown an

Garmin has really blown an opportunity for social software engineering that has been embraced by other more successful companies...like Google. I remember submiting Navteq errors and seeing some results, but it's almost disturbing the extent to which Garmin ignores its customers and contributors. It's baffling.

Not anymore

I used to report errors, but now I find that it is generally not worth my time nor effort.

I do not

I must admit, I just don't take the time to send in any map errors.

I see little

Benefit reporting a map error considering how they react to correcting other GPS software related issues

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!

it would help

Speed2 wrote:

My address hasn't shown up for 10 years on my GPS and i've lived here for 26.

If igloos weren't white. Then they would be visible from satellite imagery.

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Illiterate? Write for free help.

I did, then realized

Reports fall on deaf ears, so I don't any longer.

--
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.

I Don't

After 13 years I find it's a waste of time.

I No Longer Do It

I no longer do it either.

It's quite condemning of Garmin since they seem more interested in selling a new GPS rather than fixing the maps for ALL GPS's.

I'll just keep using my old ones since the data isn't getting any better.

Fred

It's not all Garmin

FZbar wrote:

I no longer do it either.

It's quite condemning of Garmin since they seem more interested in selling a new GPS rather than fixing the maps for ALL GPS's.

Garmin buys the map data from Here (Nokia - who bought NavTeq). After they get the data, they have to spend quite a bit of time and effort to take the terabytes of map data and compress the information into a couple og gigabytes so it fits in your device. That process means your unit map isn't the freshest Here has, it's anywhere from several months to over a year old before it is released.

Google, Bing, MapQuest and the other online maps have terabytes of storage available and since the data is optimized for their systems, their updates are so much quicker and can show changes rapidly.

When you look at all Garmin has integrated into their maps and units, it's really quite amazing they can pack so much information into such a (relatively) small package. But then it's also so much easier to sit and cast stones while praying no one is throwing them at your glass house.

--
Illiterate? Write for free help.

Your have the right to feel this way

FZbar wrote:

I no longer do it either.

It's quite condemning of Garmin since they seem more interested in selling a new GPS rather than fixing the maps for ALL GPS's.

I'll just keep using my old ones since the data isn't getting any better.

Fred

Let's see here: you are suggesting that Garmin stop selling new GPS units until they "fix" the maps for "ALL GPS's".

I would be interested in your definition of "fixing maps" because that would be critical to determining just how much it would cost to take map data that was not compiled by Garmin employees and correct all of the problems that might be in maps worldwide. Exactly what percentage of "errors" or "omissions" would you consider acceptable?

What constitutes an "error". If your municipality cannot accurately ascertain the coordinates of every location within its jurisdiction, would you forgive Garmin for not being able to do it either?

I sent in some corrections

I sent in some corrections and missing information in the past but I have to admit, I don't recall ever checking up on it in later map updates. It also wasn't Garmin that I sent it in, I think it was through Navteq.

I report them to here.com

It usually takes a while for them to show up, but I have seen corrections that I have sent in.

--
It is impossible to rightly govern a nation without God and the Bible. ----George Washington

Here in California

One error out in the boonies of Hercules, CA that I reported took a couple of years to get corrected. And this is after the re-routing of the road segment happened about five years earlier. I am not sure my report has anything to do with the correction though.

On the other hand, I have seen exit numbers along the freeways showed up correctly before the the signs are physically installed.

As pointed out previously, it is not Garmin but Navteq/Here that does the updating.

P.S. California is a bit backward. Not all the freeway exits have numbers assigned. Maybe they do, but not all the physical plaques are installed. At least, the exit numbers correspond to mile markers. I think this coveys better information than the increment-by-one sequential numbering used in some other states.

Hmm

Box Car wrote:

If igloos weren't white. Then they would be visible from satellite imagery.

Your right. No wonder i can't find myself. surprised

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nüvi®3580LMT,nüvi®2598LMT| We do not live in Igloo's, and do not all ride to work on snow mobiles.

Ditto

David King wrote:

Used to, but since they never seem to show up in map updates I stopped.

Ditto

I used to

but I got tired of being ignored.

--
><> Glenn <>< Garmin nüvi 2598

circle em'

gdfaini wrote:

but I got tired of being ignored.

With crayons and mail em' back!

I'm sure that will get their attention

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!

Never

I have been driving the road at -111.531386,33.278168 for five years since I found out that the road went through which saved me time because Garmin routed me around by several miles. If one looks at Google Earth you could see that there is a road but Garmin 2015.10 does not. My Toyota 2014 GPS does it also. I just mute the system until I pass the area to avoid the recalculating noise.

Is it

kurzemnieks wrote:

I have been driving the road at -111.531386,33.278168 for five years since I found out that the road went through which saved me time because Garmin routed me around by several miles. If one looks at Google Earth you could see that there is a road but Garmin 2015.10 does not. My Toyota 2014 GPS does it also. I just mute the system until I pass the area to avoid the recalculating noise.

E Germann Rd?

E Germann Rd?

Yes E Germann Rd . When they built the school there they finished the road and school buses use it all the time.

Same

David King wrote:

Used to, but since they never seem to show up in map updates I stopped.

Same here.

Do any of us know?

Pillowcase wrote:

I am not sure my report has anything to do with the correction though.

One severe error which I reported was corrected in the very next update. There is not a chance my report triggered the correction--not enough time for the correction to work through the intermediate steps.

I've gotten discouraged as highly specific corrections I have provided did not show up after years, and on the previous status system my submissions never progressed to the review step (not a single one).

I'd like to help, but am not satisfied any of the provided channels will let me do so.

--
personal GPS user since 1992

I think mine did

I had a situation where the construction of a new Walmart (and accompanying shops in the new shopping center) led to the creation of a break in a divided (by a grass median) highway. Then Navteq (now Here) did not have the intersection on their maps - although one could clearly see the left turn lanes of the intersection on Google Earth. I reported thru the Navtew reporter.

I imagine that Walmart paid for the work to create the intersection to make it easier to get to them.

So, the directions took me through the stop light until I got to where the highway was not longer divided and then told me to make a U-turn and return to the Walmart that I had just passed the other way.

The second map update after I reported it had the intersection correctly noted.

I do not send corrections

I wouldn't send any in. I'm sure they would never be looked at.

hasn't been necessary

All the new interstate intersections, ramp changes, roads, etc in my area have been showing up within 2-3 updates of the work being completed. Even a small side street entering a local road where they shifted just the end of the road 50 feet (no clue why) further north was updated.

--
Harley BOOM GTS, Zumo 665, (2) Nuvi 765Ts, 1450LMT, 1350LM & others | 2019 Harley Ultra Limited Shrine - Peace Officer Dark Blue

I have tried

But I usually get shot down when it asks for serial number/firmware of garmin, which I do not commit to memory....and not in front of me when I'm trying to explain what is not displaying correctly..... and therefore it will not submit.

So no.... I've stopped because of the above reason...

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A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

I do, gps-s are tomtom, the

I do, gps-s are tomtom,
the update gets processed and installed to the map in 2 weeks, often less when sent from the devices
updates arrive daily
twice the map updates have beaten google maps updates

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If only ..

not anymore

I did few reports to Garmin, but after year of waiting you finally giving up. Especially that it doesn't look like they are care much about small streets, and that's what is being reported often. Reporting to Garmin looks like talking to a wall.

Not sure how effective

I made several correction and maybe one eventually showed up. Though I wasn't sure if it was my correction or it was already something that was in the pipeline for the next map update.

For what it's worth

kurzemnieks wrote:

Yes E Germann Rd . When they built the school there they finished the road and school buses use it all the time.

As far as I can tell, the road is complete in the newest map update. Am I missing something?

Just sent in a correction

Just sent in a correction to Garmin on BaseCamp. The addresses of my road are way off and have been on most everything for a while.
I looked on Here.com and my road is correct. I thought BaseCamp was from Here.com??? I looked on Google Maps and it is incorrect too.

I will have to watch to see if it gets corrected when there is an update to BaseCamp.

I just turned on Garmin Viago and my street is incorrect on that map also.

Would you beleieve that I have been on this site for a long time and this is the first time I have ever looked at Here.com.

Those of you who use Here.com and Google Maps, what is your opinion of the best one to use online? It looks like, from my address, that Here.com is more up to date.

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Mary, Nuvi 2450, Garmin Viago, Honda Navigation, Nuvi 750 (gave to son)

Your address locations will

Your address locations will never be corrected until your local GIS department updates the locations and the way they set addresses. If there are If there are 10 addresses in a mile, then all maps Space them out equally every tenth of a mile, regardless of where they are actually located.

Only 911 addresses will be correctly placed, because they are assigned by the actual locations to the hundredth of a mile.

--
Frank Nuvi 3597LMT 37.322760, -79.511267

Updated addressing

phranc wrote:

Your address locations will never be corrected until your local GIS department updates the locations and the way they set addresses. If there are If there are 10 addresses in a mile, then all maps Space them out equally every tenth of a mile, regardless of where they are actually located.

Only 911 addresses will be correctly placed, because they are assigned by the actual locations to the hundredth of a mile.

That was certainly true for quite a while. But recently, premium GPS devices now offer door-to-door addressing:

http://www.poi-factory.com/node/42527

Sound like

Sound like one of my previous messages about the speed limit be wrong on certain area.Speed limit 25 mph ,but the Gps it still show is 35 Mph after 4 map version update.

911

phranc wrote:

Your address locations will never be corrected until your local GIS department updates the locations and the way they set addresses. If there are If there are 10 addresses in a mile, then all maps Space them out equally every tenth of a mile, regardless of where they are actually located.

Only 911 addresses will be correctly placed, because they are assigned by the actual locations to the hundredth of a mile.

When we bought our land we were sent to the office that issued 911 addresses and they issued our address.
Here.com has our address correct but Google Maps and Garmin BaseCamp does not have the correct address and ours was assigned by the actual location by the 911 office.

--
Mary, Nuvi 2450, Garmin Viago, Honda Navigation, Nuvi 750 (gave to son)

I have been sending in

I have been sending in updates for 10 years and it took seven for them to update the development I live in even though it had existed for more than 15 years prior to that (a total of 25 years!).

Don't hold your breath...though some updates only took three years (street name from Bambleford to the correct Brambleforde)

Got an answer from Garmin "See what you think of this"

We are on a very short street 3 houses on each side and it is a dead end. The addresses are 7501, 7509, 7517 on one side and 7500, 7508, 7516 on the other side. They show our address as 7554. All the lots are taken up with a house and no other houses can be built. There is only the one very short block for our road.
When I told them about my address being off this is my answer....

"""Good morning,
In the HERE (formerly NavTeq) mapping, the full potential postal range is on the road (as in 7500-7599).
That is normal.
The whole potential postal range is put on a line. There are not that many houses, of course, but the full potential postal range is put there. Some units average averages the number you enter out of that full potential range. That is why a given number may not show exactly where its driveway is (averaging) for some models when doing a Where To/Address search.
Some of our newer models (the “advanced” and “prestige” units—and your 24-series unit would be among those) have driveway point addressing and don’t use averaging unless they have to in WHERE TO/ADDRESS results (i.e., there are no driveway points in that area). Most of the online services have that hidden data. The address queries are usually a little more precise because of those driveway points. Most older units and the essential units cannot use that data, though, and cannot support it. They can only use the interpolation method. Still, that will normally get a person close—on the right block and close enough to look at the mailboxes and readily get to the house.
Why you see what you do in BaseCamp (the unit probably plots it better when you do a Where To/Address search?) is the hidden address points won’t install to the hard drive during one of the updates. Only the potential ranges do.
Thanks so much.
Best regards,
Loy
Garmin Cartography Admin
Olathe, KS, USA"""

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Mary, Nuvi 2450, Garmin Viago, Honda Navigation, Nuvi 750 (gave to son)

Lots of words for a simple explanation.

mgarledge wrote:

We are on a very short street 3 houses on each side and it is a dead end. The addresses are 7501, 7509, 7517 on one side and 7500, 7508, 7516 on the other side. They show our address as 7554. All the lots are taken up with a house and no other houses can be built. There is only the one very short block for our road.
When I told them about my address being off this is my answer....

"""Good morning,
In the HERE (formerly NavTeq) mapping, the full potential postal range is on the road (as in 7500-7599).
That is normal.
The whole potential postal range is put on a line. There are not that many houses, of course, but the full potential postal range is put there. Some units average averages the number you enter out of that full potential range. That is why a given number may not show exactly where its driveway is (averaging) for some models when doing a Where To/Address search.
Some of our newer models (the “advanced” and “prestige” units—and your 24-series unit would be among those) have driveway point addressing and don’t use averaging unless they have to in WHERE TO/ADDRESS results (i.e., there are no driveway points in that area). Most of the online services have that hidden data. The address queries are usually a little more precise because of those driveway points. Most older units and the essential units cannot use that data, though, and cannot support it. They can only use the interpolation method. Still, that will normally get a person close—on the right block and close enough to look at the mailboxes and readily get to the house...................................

Loy wrote a lot of verbiage to say that each block normally has a range of 7500 to 7599 (100 addresses).
Hidden below that are the actual driveway co-ordinates and depending on the GPS, you will see an approximation or the actual driveway of the address.

Also, the driveway co-ordinates have to be inputted to the map either manually or by a program.

So, those of you that think that they just draw lines and say it's a road in the map, need to stop and think about how complex the data entry is getting just so we can go "Driveway to Driveway"!!!

They are inputting a lot of data just to add 1 block.

--
Metricman Nuvi 660, GTM-20 Traffic Receiver Nuvi 3597 GTM-60 Traffic Receiver Williamsburg, VA

I think that, despite the

I think that, despite the numerous post in this forum explaining this, that the answer from Garmin is about as concise and correct an explanation as I have seen and heard. And I have authored more than one post trying to explain this.

Could someone please add Garmin's response to the FAQ?

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Frank Nuvi 3597LMT 37.322760, -79.511267

Like this?

phranc wrote:

I think that, despite the numerous post in this forum explaining this, that the answer from Garmin is about as concise and correct an explanation as I have seen and heard. And I have authored more than one post trying to explain this.

Could someone please add Garmin's response to the FAQ?

Like this, maybe:

http://www.poi-factory.com/node/42527

cool

It was interesting in reading Garmin's reply to M that they never used the phrases "logical addressing" or "door to door addressing."

M, your nuvi 2450 should have door to door addressing. Does it give you the same result as your nuvi 750? If so, it may be that your street is among the up-to-20% of North American addresses not "door-to-doored" yet. A future map update may correct it for you.

Doesn't bother me. If it is

Doesn't bother me. If it is something I travel on daily, I would assume they would be notified.

nope

I'm convinced they can't read

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!

Address

CraigW wrote:

M, your nuvi 2450 should have door to door addressing. Does it give you the same result as your nuvi 750? If so, it may be that your street is among the up-to-20% of North American addresses not "door-to-doored" yet. A future map update may correct it for you.

I just checked Viago and my address is incorrect there. When I get out of the warm blanket while watching TV I will get my 2450 and check.
One thing I might mention is all the roads outside of my subdivisions are on Google Earth street view but all five streets in my subdivision do not have a street view.

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Mary, Nuvi 2450, Garmin Viago, Honda Navigation, Nuvi 750 (gave to son)

Nuvi 2450

My 2450 had addresses from 7500 to 7599 for my block and several of them pointed to my house.
Looks like I am still in the dark ages.

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Mary, Nuvi 2450, Garmin Viago, Honda Navigation, Nuvi 750 (gave to son)

...

I gave up reporting gross map flaws to Garmin years ago. On the plus side, I've had corrections sent to Google fixed within a week.

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