Error when Device connected

 

Downloaded 2015.2 to my 3490. When it is connected to my Computer running Win 8.1 or laptop running Win 7 I get an error message indicating it is not recognized. However, it does show in the my computer windows both the nuvi and storage card. Garmin tech says "no problem" but I am not so sure.

Has anyone else confronted the issue. Since it happens on two different computers running two different operating systems it has to be a Garmin software issue in my HO.

Thanks

Message?

As close as possible, give us the details of the message you receive.

What program is issuing the message?

Could it be

that the Garmin Communicator plugin is missing?

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Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, SmartDrive 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.

Device Driver Software Was Unsuccessfully Installed

Message is MTP USB device unplugged

Receive this message on two computers running Windows 7 and Windows 8.

@rhanson1936