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Garmin 465T Less Than 2 YO - Was Useless - Fixed Problem by Using Different Computer

 

Symptoms - My device is recognized by the Garmin Web Updater Software application for doing system software upgrades. My device is also recognized by the Internet Garmin interface MyGarmin / MyMaps when connected to the Internet. However, neither the GarminMapUpdater application or the GarminLifetimeMapUpdater application will recognize my device. Both of those applications had recognized it previously when attempting my first map update last November. When I tried to install the most recent update, BONG, my device is not recognized. I uninstalled the application and now it will not even re-install the application until it recognizes my device which it doesn't.

While working with Garmin Customer Service for the past 4 days going back and forth with their instructions which were worthless, they finally stated that I need to send the device into them with $110 to have them repair it.

I told them why do I need to do that when the device works fine with your WebUpdater application and with the Internet MyGarmin application.

I told them that their software department needs to go back to school and re-write the Map Updater Software applications correctly. I guess they did not like to hear the truth.

Does anyone have ANY ideas as to what I can do so I can use the lifetime Maps that I had purchased and have not been able to use it even once.

I would like to reformat the dang thing and start over but I would need all new system files.

Thanks in advance.

Richard

Have you tried another computer?

This sounds like some kind of conflict in the Communicator plugin. If you have access to a different computer, it would be worth a try. The only other thing I can think of is to temporarily disable your anti-virus and firewall software to see if that makes any difference.

--
Alan - Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

What happens if you select the myDashboard tab?

What happens if you go to My Garmin and log in then connect your 465T and select the myDashboard tab?

Does it see your 465 and show all the info on your unit? You may be having a communicator plug-in problem if it doesn't. That can happen if since the last time you updated the maps something was installed in the computer that messed up the plug-in.

--
nüvi® 3790LMT - Samsung Galaxy Note 8.0 with Google Maps - GM Built-in Navigation system

The MyDashboard recognizes

The MyDashboard recognizes the device just fine. As I stated previously, the WebUpdater PC application works fine, the MyGarmin Internet works fine, it is the two Garmin PC Map update applications that will NOT recognize my device. It has nothing to do with the Communicator plugin unless it uses that to load the Map Updater PC applications also.

MyDashboard does state that my last download installation was incomplete. That's what I am attempting to do but I cannot get the PC Garmin application to recognize my device. My PC has no problem connecting to the device, just the Garmin application does.

Plugin's are for Internet interface only, correct?

My only problem is with the PC applications.

I will try the firewall and anti-virus suggestions but I highly doubt that will solve my problem because the PC Garmin application called WebUpdater works fine just the way the PC sits now without having to do anything with the firewall or anti-virus.

Richard

I wouldn't go so far as to

I wouldn't go so far as to say that a navigator with slightly out of date mapping is useless. But you have options;

Remove the on board maps and install the new maps into Mapsource only, then select and send the maps to the navigator from Mapsource.

Always back up your navigator before making any major changes.

--
Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T

It would also help to know

what OS and service pack you are running. If I recall correctly there were some issues with .net. I don't recall specifics.

--
Nuvi 650 and 1350.

WebUpdater doesn't use the plug-in so that would not apply

WebUpdater and POI Loader do not use the plug-in so they would not apply to your problem.

So what you are saying is when you are logged in to your my Garmin account and select the myDashboard tab it loads the plug-in and then after it connects and checks the attached unit it displays the map information and also shows the available software updates farther down the page?

What happens when in the myDashboard screen if it does show the map info and you click on the button to do the map update?

--
nüvi® 3790LMT - Samsung Galaxy Note 8.0 with Google Maps - GM Built-in Navigation system

Have you actually activated your lifetime map subscription?

Dr4Film wrote:

Does anyone have ANY ideas as to what I can do so I can use the lifetime Maps that I had purchased and have not been able to use it even once.

Sounds like you never activated the lifetime subscription and tied it to your 465T.

If you haven't actually gone through the process and actually activated your lifetime map subscription code and tied that to a specific unit it will tell you when you attempt to run the lifetime updater that it is an unrecognized unit.

Link:

https://my.garmin.com/mygarmin/ActivationLogin.htm

--
nüvi® 3790LMT - Samsung Galaxy Note 8.0 with Google Maps - GM Built-in Navigation system

rjrsw, It does show all of

rjrsw,

It does show all of that information including that I had a map update problem and I need to download a new map. However, when clicking on the download map update, it takes me to a screen where I can choose either option one - Lifetime map updater application or option two - map updater application. I now have both of those as .exe files but neither work because neither will recognize my device when attempting to install the software application.

Richard

I am running Windows Vista

pwohlrab,

I am running Windows Vista Home Premium SP2.

I am wondering about the .net issues also but I do not know exactly what they are.

Richard

bramfrank, Is Mapsource a

bramfrank,

Is Mapsource a program that I need to purchase or is it freeware?

Truthfully I have not tried that approach and I wonder if this is just another Garmin PC program that will not recognize my device just like their other two map updater programs.

Richard

Mapsource is Garminware.

Mapsource is Garminware. They prefer you to run Basecamp these days, but a quick search of the web will provide you with the links on Garmin's site and the order in which to install the Basecamp and Mapsource applications - from there you can put the maps in both Basecamp ad Mapsource (common directory for the mapping) and like I said, select and send the maps to the navigator - but you'll have to remove the old mapping (as simple as deleting a file).

--
Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T

Activation was done last November

Sounds like you never activated the lifetime subscription and tied it to your 465T.

Did that back in November when I installed the very first map update. Everything was working as it should back then but it isn't now.

If I could get the Garmin Map Updater programs to recognize my device, I could get the latest map version loaded. That's the one that was incomplete according to MyDashboard.

Richard

MapSource Software

bramfrank wrote:

Mapsource is Garminware. like I said, select and send the maps to the navigator - but you'll have to remove the old mapping (as simple as deleting a file).

Yup, that's what I figured. I don't think I want to spend more money for a Garmin software product only to find out that the software application doesn't recognize my device either.

If they can't write their MapUpdater software correctly, why would I trust them to be capable of writing this piece of software?

If I can try it for free first then I may take the chance but not if it cost me any bucks. As I stated previously, they want me to spend $110 so they can fix my device. They won't admit that their software is a piece of crap.

Richard

Another idea.

If you have a removable device such as a thumb drive or SD card (with card reader) that you can test with, here is something else you can try. This technique is based on the way that myDashboard (via the Communicator plugin) recognizes your nuvi.

First, start with a clean FAT32 formatted thumb drive or SD card (if necessary, reformat it to FAT32). Create one folder on the device named \Garmin. Hook up your nuvi and copy one file from your nuvi to the SD card into the Garmin folder. The file you need is \Garmin\GarminDevice.xml. Copy it into the \Garmin folder of your thumb drive or SD card.

Now disconnect the nuvi, but leave the thumb drive or SD mounted on your computer. Log into my.Garmin.com and attempt to do the map update using Option 2. Your thumb drive/SD card should be recognized as your nuvi.

If you get this far, let us know and we can assist with the remaining steps needed to install the map.

--
Alan - Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

Sounds Like a Longshot

Since you said that the Communicator Plug-in works, then I would doubt that the version of Internet Explorer is the issue, but I've seen issues with IE, version 9. If you have that, maybe check the Compatibility View and try it again.

I originally had an issue with one of my computers, and after Clicking Compatibility View - it started working after that.

--
And now, back to your regularly scheduled forum - already in progress . . .

. net issue?

Take a look at this link. I don't know if it applies because it does not reference an OS. http://www.poi-factory.com/node/31665

And another reference to .net
http://www.poi-factory.com/node/35707

--
Nuvi 650 and 1350.

MapSource is the program the map update used to install

Dr4Film wrote:

Is Mapsource a program that I need to purchase or is it freeware?

MapSource is the program the map update used to install automatically when a map was updated but now they are no longer supporting it and now install BaseCamp. I have both on my computer and both work fine but in different ways.

Did You select the option to install the maps to both the Garmin and the computer or just the Garmin when you did the prior map update? If you select both the map software is installed at that time.

--
nüvi® 3790LMT - Samsung Galaxy Note 8.0 with Google Maps - GM Built-in Navigation system

Note:

Dr4Film wrote:
bramfrank wrote:

Mapsource is Garminware. like I said, select and send the maps to the navigator - but you'll have to remove the old mapping (as simple as deleting a file).

Yup, that's what I figured. I don't think I want to spend more money for a Garmin software product only to find out that the software application doesn't recognize my device either.

If they can't write their MapUpdater software correctly, why would I trust them to be capable of writing this piece of software?

If I can try it for free first then I may take the chance but not if it cost me any bucks. As I stated previously, they want me to spend $110 so they can fix my device. They won't admit that their software is a piece of crap.

Richard

It is Garminware, but it is free

--
Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T

Problem Has Been Discovered and Fixed

alandb wrote:

This sounds like some kind of conflict in the Communicator plugin. If you have access to a different computer, it would be worth a try. The only other thing I can think of is to temporarily disable your anti-virus and firewall software to see if that makes any difference.

Well, just this morning I tried exactly what you suggested with using my wife's Sony VAIO laptop and it recognized the 465T device and it is now installing the latest map update.

So now I have to figure out what is wrong with my Sony VAIO laptop that is preventing the Garmin Software application from recognizing my device. The laptop connects to the device but something is preventing the software application from recognizing it.

I now owe the Garmin Customer Service people an apology regarding their software programmers but in turn have saved myself $110 by not sending it into them for "repair".

It pays to research every last detail before proclaiming that it is completely broken.

Thank you all for the help and suggestions.

Richard

IE vs Chrome

I had an issue awhile back with Garmin. Some things would not work using Chrome, but did using IE.

Hope this helps.

--
NUVI40 Kingsport TN

.

Dr4Film wrote:

So now I have to figure out what is wrong with my Sony VAIO laptop that is preventing the Garmin Software application from recognizing my device.

When I got my latest notebook I found that my MagicJack worked fine when I plugged it into the USB ports on the right side of the machine, but it would not work when I plugged it into the USB ports on the left side. Windows itself recognized the device, but the MagicJack software couldn't "see" it.

When I looked more closely I found that the troublesome ports were USB_3.0 ports, while the working ones were USB_2.0. I contacted MagicJack support and they tried a whole bunch of tricks to try and make it work with a USB_3.0 port, but they couldn't. sad

--
TomTom GO 720 (for driving), Samsung Galaxy Nexus (for walking)

Similar situation !

I was wondering why the right side USB port on my new laptop worked with everything but the left side seemed iffy.
Thanks for clearing that up for me !

Appreciate !

--
MrKenFL- "Money can't buy you happiness .. But it does bring you a more pleasant form of misery." NUVI 260, Nuvi 1490LMT & Nuvi 2595LMT all with 2014.4 maps !

And Thank You

Dr4Film wrote:

Well, just this morning I tried exactly what you uggested with using my wife's Sony VAIO laptop and it recognized the 465T device and it is now installing the latest map update.
...
I now owe the Garmin Customer Service people an apology regarding their software programmers but in turn have saved myself $110 by not sending it into them for "repair".

It pays to research every last detail before proclaiming that it is completely broken.

Thank you all for the help and suggestions.

Richard

I know that more often than not when I run into a problem, I assume that it has nothing to do with me but HAS to be a problem with my (fill in car, computer, GPS ...). I suspect that this is true for many of us.

Thanks for acknowledging that Garmin was not part of the problem in this case. A lot of people would not be willing to say such. I think it shows good character.

should go back now to your original post and update the title

Dr4Film wrote:
alandb wrote:

This sounds like some kind of conflict in the Communicator plugin. If you have access to a different computer, it would be worth a try. The only other thing I can think of is to temporarily disable your anti-virus and firewall software to see if that makes any difference.

Well, just this morning I tried exactly what you suggested with using my wife's Sony VAIO laptop and it recognized the 465T device and it is now installing the latest map update.

So now I have to figure out what is wrong with my Sony VAIO laptop that is preventing the Garmin Software application from recognizing my device. The laptop connects to the device but something is preventing the software application from recognizing it.

I now owe the Garmin Customer Service people an apology regarding their software programmers but in turn have saved myself $110 by not sending it into them for "repair".

It pays to research every last detail before proclaiming that it is completely broken.

Thank you all for the help and suggestions.

Richard

You probably should go back now to your original post and update the title to explain what the problem was and that the Garmin is working fine.

--
nüvi® 3790LMT - Samsung Galaxy Note 8.0 with Google Maps - GM Built-in Navigation system

Garmin Help

Curious, did Garmin work with you awhile before advising you to send it in, or was it pretty quick?

--
NUVI40 Kingsport TN

.

jgermann wrote:

Thanks for acknowledging that Garmin was not part of the problem in this case.

IMO that conclusion is premature.

--
TomTom GO 720 (for driving), Samsung Galaxy Nexus (for walking)

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