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Windows 7 doesn't recognize my nuvi 3490 lmt

 

Laptop with Windows 7 cannot locate my new nuvi 3490lmt. Also it keeps telling me that there was an error downloading the maps. My older laptop with XP recognizes the device but gives me an error message when attempting to download the map updater.

Any help out there?

.

Try XP compatibility mode...

--
nüvi 3790T | nüvi 775T | Those who make peaceful revolution impossible, will make violent revolution inevitable ~ JFK

Change nuvi to MTP mode

--
Nuvi 650 and 1350.

Drivers

Try updating your Garmin driver on your PC.

http://www8.garmin.com/support/download_details.jsp?id=591

--
Garmin Nuvi 1490LMT, Nuvi 750, Nuvi 255LT

This is the most likely way to solve your issue

pwohlrab wrote:

Change nuvi to MTP mode

See http://www.poi-factory.com/node/34888

tori27m, pw's suggestion may be the most likely way to solve your issue and if it were me, I'd try switching MTP to Mass Storage before you try other options being offered here.

Please report back with your results. If issues remain, we'll keep working on it--if you solve your issue, we'd like to know what worked for you.

When doing a map update, are you using the Garmin-recommended automatic updater (Option 1) or using Option 2, the standalone updater? Many folks here report that Option 2 works for them when Option 1 fails. For what it's worth, I never installed the automatic updater software and always use Option 2 for my 4x/year map updates.

If this doesn't work for you, please give us a bit more info: exactly what are the error messages saying from your XP and Win7 machines when trying to do a map update?

Good luck.

Computer not recognizing nuvi 3490lmt

OMG CraigW, I finally got it all to work, thanks to everyone here! I have worked on this for 3 days.
Now I'll keep my nuvi & not return it for a TomTom
wink
Tori

Update Garmin programs

Make sure you have the latest version of POI Loader, since the older versions don't recognize the MTP mode.

@Tori27

Tori27 wrote:

OMG CraigW, I finally got it all to work, thanks to everyone here! I have worked on this for 3 days.
Now I'll keep my nuvi & not return it for a TomTom
wink
Tori

Would you please tell us what you think the key to getting your unit to work was?

Windows 7 not seeing my Nuvi 2460

I am also having problems with a windows 7 laptop not finding a Nuvi 2460.

I have loaded the latest Garmin Communicator Plugin and USB Driver software version 2.3, but Windows does not see the device.

I tried all 3 USB ports on the PC, and two Garmin cables.

Also, there is no MTP Mode on the Diagnostics page.

I ended up doing updates on a Windows Vista machine with no problems.

Has there been any problems reported with the USB drivers and Windows 7?

--
Nuvi 3790T

Rhythm, Try what Craig

Rhythm,

Try what Craig suggested. Once I switched Garmin to MTP mode & then tried the Option 2 updater: standalone automatic updater, my machine recognized my Garmin. It took awhile to recognize it - several minutes.

MTP Mode: Turn on your Garmin & go to volume screen. Press & hold top right corner of screen & another screen will pop up rom which you can navigate to where you can switch the device to MTP.

I can't switch to XP mode because I have a Home version 7, not professional so that suggestion didn't work for me.

Hope this helps. Good luck.

Tori

No MTP Mode On Nuvi 2460?

Tori27 wrote:

Rhythm,

Try what Craig suggested. Once I switched Garmin to MTP mode & then tried the Option 2 updater: standalone automatic updater, my machine recognized my Garmin. It took awhile to recognize it - several minutes.

MTP Mode: Turn on your Garmin & go to volume screen. Press & hold top right corner of screen & another screen will pop up rom which you can navigate to where you can switch the device to MTP.

Tori

rhythm1 stated his Nuvi 2460 does not have a MTP Mode, therefore unable to change the setting. I checked my own 2460 looking at all available options and I too cannot find a screen to change the MTP mode. Either we are both missing it or it's not present on the 2460.

--
Nuvi 660 2460LMT Sold My 765T

The following models use MTP

The following models use MTP according garmin:

nuvi 24x5 series
nuvi 25x5 series
nuvi 34xx series
nuvi 35x5 series

--
“Ondskap kan drepe et menneske, men kan aldri beseire et helt folk”

Garmin says

What is MTP mode and which automotive devices use it?
https://support.garmin.com/support/searchSupport/case.faces?...

04/12/2012
Some automotive devices use Media Transfer Protocol (MTP) for connecting to your computer. MTP provides a more secure environment for the important system files on your device.
MTP connectivity requires the following:
o Windows XP with service pack 3 or later
o Windows Media Player 11 or later
The following devices use MTP mode:
o nuvi 2405 series
o nuvi 2505 series
o nuvi 3400 series
o nuvi 3505 series
If the above system requirements are not met, or you are using the device on a Mac, the device will connect to the computer using standard mass storage mode instead of MTP mode.

and

How do I format a SD card on my PC
https://support.garmin.com/support/searchSupport/case.faces?...

03/29/2012
The following instructions will explain how to reformat a secure digital (SD) card with a Garmin device and a Windows computer.
For mass storage devices:
1. Place the SD card into the SD card slot in the device
2. Go to My Computer if on Windows XP / Choose Computer if on Windows Vista / 7
3. Locate the removable disk drive underneath the Garmin drive
4. Right click on the SD data card drive
5. Click on Format
For media transfer protocol devices (MTP):
Please remove the SD card from the device and place into a SD card reader. This will allow the SD card to be seen in mass storage mode which allows formatting.
1. Place the SD card into a SD card reader (not the GPS device)
2. Go to My Computer if on Windows XP / Choose Computer if on Windows Vista / 7
3. Locate the SD card as a removable disk drive
4. Right click on the SD data card drive
5. Click on Format
For Garmin mode devices (non-mass storage):
First, the device must be set to Mass Storage Mode. To do this, turn the device on, connect it to the computer via the USB cable:
Note: These instructions are not compatible for all non-mass storage devices. Use a card reader to format the SD card and follow the instructions for mass storage devices.
1. Press Menu twice
2. Click Enter on Setup
3. Click Enter on Interface
4. Choose USB Mass Storage
5. Go to My Computer if on Windows XP / Choose Computer if on Windows Vista / 7
6. Look under Devices with Removable Storage
7. There should be a listing for Removable Disk
8. Right click on the drive and choose Format
If the drive is not listed under My Computer:
1. Go to Start
2. Control Panel
3. Administrative Tools
4. Computer Management
5. Disk Management
6. There should be a listing for a Drive in the bottom
7. Right click on this option and then select Properties
8. The GPS will be listed in the header (ex. GPSMAP 76CSx). Close this window and right click on the listing
9. Choose "Assign Letter or Path"
10. Choose Add
11. Choose a letter that is not being used by the computer
12. Click Ok
13. Go back into My Computer, and the device should be listed under Devices with Removable Storage

and

How do I show hidden files and folders on a computer?
https://support.garmin.com/support/searchSupport/case.faces?caseId={28f8d160-10e3-11df-d31c-000000000000}

04/10/2012
In order to view some protected files on some Garmin units such as mapping image files show hidden files and folders will need to be enabled. Enabling this feature can be accomplished using the following steps.
PC:
Windows 7 and Vista:
1. Click the start button
2. In the search field type "folder"
3. In the search results select "folder options"
4. On the next window click on the view tab.
5. In the view tab select the show hidden files and folder option and take the checkmark out of hide protected system files.
6. Click on apply
To hide the files follow the instructions and put the checkmark back in the appropriate box.
XP:
1. Open My computer
2. In my computer click tools and then folder options
3. In folder options click the view tab
4. In the view tab select the show hidden files and folders option and take the checkmark out of hide protected system files
5. Click on apply
To hide the files follow the instructions and put the checkmark back in the appropriate box.
Mac:
1. Open the Terminal application
2. Type "defaults write com.apple.Finder AppleShowAllFiles TRUE" without the quotes
3. Press Return
4. Type "killall Finder" without the quotes
5. Press Return
To hide the files:
1. Open the Terminal application
2. Type "defaults write com.apple.Finder AppleShowAllFiles FALSE" without the quotes
3. Press Return
4. Type "killall Finder" without the quotes
5. Press Return
After following the steps provided the hidden files and folders on the computer will be visible.

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