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Garmin Software Update : FM Traffic Database

 

Try as I may, the latest round of Software Updates from Garmin cannot be installed successfully to my nuvi 1490LMT. The portion of the update responsible for the shortfall is the "Database for FM Traffic Providers." It is one of several Recommended System Updates that Garmin says are available.

All other portions of the software update were successful.

After Downloading and Installing I restart my Garmin as instructed. After it restarts, and I return to myDashboard, Garmin continues to note I have a recommended software update available: the Database for FM Traffic Providers.

Checking the Notes for this file it appears the updates are related only to locations foreign to the USA. But it is annoying at minimum that any time I check for a software update I am informed that one is available only to see the update is restricted to this file that will not install properly on my nuvi.

Yes, I can ignore the file. Should I, or other users, not have access to the full update? Is there something I can do to either get this file to install properly and/or eliminate it from myDashboard?

Thank you.

Use WebUpdater instead

Most of us here use WebUpdater rather than myDashboard for updates (other than for map updates). Give it a try and see if it helps:

http://www8.garmin.com/products/webupdater/howtoinstall.jsp

Same here

My 1450LMT does the same thing with this update. The 765Ts seem to have updated it fine. I don't know about the Zumo 665 yet.

I was using Webupdater.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

.

The 3790 also has this perpetual update for the traffic providers database despite already being updated. The firmware is not updating GarminDevice.xml which WebUpdater polls when checking for updates. Just look at it as yet another Garmin bug.

--
nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

any luck?

have you had any success?

never used dashboard to update.

2460 Same Bug

DorkusNimrod wrote:

The 3790 also has this perpetual update for the traffic providers database despite already being updated. The firmware is not updating GarminDevice.xml which WebUpdater polls when checking for updates. Just look at it as yet another Garmin bug.

My 2460LMT has the same problem even using WebUpdater. It always shows the update available.

--
Nuvi 660 2460LMT Sold My 765T

version info missing

On my 1450LMT the TrafficProvider.xml file is v2.70 but that info is never making it to the GarminDevice.xml file. The version info in GarminDevice.xml file is 0.00. I suppose I could edit it and do away with the Update Available but it doesn't reallt matter since I know the file is up to date.

The update works fine on the Zumo 665 and both 765Ts just not the 1450LMT. It might be just the newer 4 digit models having a problem.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

Didn't Try

Probably not the response you're looking for but I didn't try to install it. I most likely will never use my GPS in a foreign country. If the need ever arises, I'll have to purchase the appropriate maps.

--
Bob: My toys: Nüvi 1390T, Droid X2, Nook Color (rooted), Motorola Xoom, Kindle 2, a Yo-Yo and a Slinky. Gotta have toys.

Not a big deal

rlallos wrote:

Probably not the response you're looking for but I didn't try to install it. I most likely will never use my GPS in a foreign country. If the need ever arises, I'll have to purchase the appropriate maps.

It is updating the Traffic file so either way you will still get the update message. There may be other updates that are not in the version info though.

If you want to be bold you can edit the version info the GarminDevice.xml file under PartNumber 006-D1545-00. Make Major 2 and Minor 70. I guess that will work.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

No Update

I checked my 765T through WebUpdater and I am not being offered the update. I tried it both with the GTM-20 connected and not connected. When did this update come out?

--
I support the right to keep and arm bears.

Check version

@Aardvark,

Open the TrafficProvider.xml file and check your version. It is probably already at v2.70 since this update came out a short while back.

Also check the GarminDevice.xml file version for this file. Open the file and jusy search it for "Traffic". The version number will be just above your search word.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

GarminDevice.xml

bear007 wrote:

If you want to be bold you can edit the version info the GarminDevice.xml file under PartNumber 006-D1545-00. Make Major 2 and Minor 70. I guess that will work.

The GarminDevice.xml is rewritten every time you turn the unit on so unfortunately the change you make will only be temporary. sad

--
Nüvi 255W born on 602117815/nüMaps Lifetime North America

It worked on the 1450LMT

I did it an hour or 2 ago on the 1450LMT and it is fine now, no update in Webupdater. Other posts have users editting the GarminDevice.xml file for other reasons and it worked for them.

EDIT
When I said I did it, I editted the GarminDevice.xml file and replaced the version numbers. I changed the Major from 0 to 2 and the Minor from 00 to 70. WebUpdater does not keep telling me I need to update it anymore. The update process is supposed to do this for you but something has gone wrong on certain units, I think the newer 4 digit models, where this doesn't happen. Either way, it is still no big deal. The Traffic update is on your GPS.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

760 updates

Saw this thread and ran the webupdater for my 760 - it's been a long time since the last update. Software updates and voice updates were available. Thanks for the reminder to run this.

I have also ran into this

I have also ran into this same issue..

--
NickJr Nuvi 3597LMT

Always there for my 1450LMT

That same upgrade option is always there when I run Webupdater. I select it every time and it never goes away.

@ bear007

The next time you put your unit on check with WebUpdater to see if the traffic file needs to be updated and please report back your findings.

GarminDevice.xml file gets overwritten/rewritten/repopulated on every new Power Cycle.

This also isn't a new bug, this sort of problem has been seen in the past with various different units.

http://www.poi-factory.com/node/29455

Cheers smile

--
Nüvi 255W born on 602117815/nüMaps Lifetime North America

@canuk

Already confirmed it worked in my post above.

Having a real hard time with my hotel connection. It took me 5 tries to send this response.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

@ bear007

Thanks for the prompt response smile but REALLY surprised with your findings.

When I modify my software version number in GarminDevice.xml before doing a map update to avoid the forced software update at the next power cycle the authentic /real software version appears and not the version I previously registered.

I guess then that you found the solution to fix this bug, BRAVO grin

--
Nüvi 255W born on 602117815/nüMaps Lifetime North America

Firmware Version

It may talk directly to the FW on bootup and realize it is incorrect in the GarminDevice.xml so it corrects the version.

With the TrafficProvider.xml version reporting as v0.00 in GarminDevice.xml it may tell the FW to ignore writting it or even checking it. Since I changed it to the actual v2.70, it had nothing to fix.

When I get back home I'll edit the version number to an incorrect version instead of v0.00 and see if it corrects it, just because I'm curious if it will.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

The fix didn't work on my

The fix didn't work on my 1250 & 3790. It rewrites the GarminDevice.xml back to original major 0, minor 0 for traffic version. TrafficProvider.xml reports correct 2.70 version.

Garmin Tech Support Asleep

confused: Went round-and-round with Garmin Tech Support, few if any of whom seemed to grasp the error.

Elsewhere online I found info that indicates the update error I reported needs to be corrected by Garmin, there is nothing its customers can do.

It doesn't matter if one uses WebUpdater, myDashboard, the Database for FM Traffic Providers continues to show it is a Recommended Update -- even though after downloading and installing it Garmin reports the D&I as successful.

The auto updated never works

The auto updated never works for me.

And

bear007 wrote:

When I get back home I'll edit the version number to an incorrect version instead of v0.00 and see if it corrects it, just because I'm curious if it will.

rolleyes

--
Nüvi 255W born on 602117815/nüMaps Lifetime North America

A Garmin tech told me not to

A Garmin tech told me not to worry about this when I complained but it is annoying esp when it also shows the same updates repeatedly in Web Updater.

Do Not Have It

bear007 wrote:

@Aardvark,

Open the TrafficProvider.xml file and check your version. It is probably already at v2.70 since this update came out a short while back.

Also check the GarminDevice.xml file version for this file. Open the file and jusy search it for "Traffic". The version number will be just above your search word.

I checked my 765T and I do not even have 006-D1545-00 listed in the GarminDevice.xml file. This makes me wonder if the 765T even supports this.

--
I support the right to keep and arm bears.

nuvi 3760

I have the same issue on the nuvi 3760. Same results with Dashboard and WebUpdater.

FM Traffic Database - XML File

Just updated my 1450LMT and came across this thread, so I decided to check out my unit. The GarminDevice.XML file shows the TrafficProvider.XML file with a "0" major and minor version. The TrafficProvider.XML file, dated 8/17/2011, contains a version number of 2.80 not 2.70. I then checked a previous backup (11/20/2011) of this unit - it was the same 2.80 file.

No TrafficProvider.xml

Aardvark wrote:
bear007 wrote:

@Aardvark,

Open the TrafficProvider.xml file and check your version. It is probably already at v2.70 since this update came out a short while back.

Also check the GarminDevice.xml file version for this file. Open the file and jusy search it for "Traffic". The version number will be just above your search word.

I checked my 765T and I do not even have 006-D1545-00 listed in the GarminDevice.xml file. This makes me wonder if the 765T even supports this.

I never really checked the 765Ts because the update wasn't there repeatedly. I just checked and the TrafficProvider.xml file is not on the 765Ts nor is it in the GarminDevice.xml. Now it makles me wonder if it was ever there on WebUpdater for these units.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

Don't know

canuk wrote:
bear007 wrote:

When I get back home I'll edit the version number to an incorrect version instead of v0.00 and see if it corrects it, just because I'm curious if it will.

rolleyes

When I checked it multiple times over a couple of days a few weeks ago when I posted my results it was fine but now it is back to v0.00 in the GarminDevice.xml file. The Zumo 665 is still fine.

I don't know what happened, but editting the version number GarminDevice.xml apparently doesn't work after all. I really don't know why it was fine for a couple of days though. confused:

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

same o samo

i get the same error i contacted garmin about it they tole me to update my soft ware so my fm cable would work corectley, in my message i told them i had a 1450lm i guess they dont know much about their equiptment the LM means lifetime maps. i dont have traffic or their fm cable for traffic, i sent them a rude message for dumb answers razz

Update finally worked

Just bought new Garmin 2555LT ran all updates. I used the Dashboard and ran updates like four times. Then I used the WebUpdater once and voila, success. All updates successfully installed. You might want to try the WebUpdater.

FM update

I had the same problem. After 2 downloads it seems to have gone away. My question is why Garmin offers updates to anyone with a unit that is not in the same county as the software is intended?

--
an94

Thanks bear007

once again for your time in doing various testing as you have done so often in the past (sox, poi loading etc) in attempting to find a fix/solution smile

--
Nüvi 255W born on 602117815/nüMaps Lifetime North America

Same result with 1390LMT

When my 1490LMT failed without advance warning not too long after installing this latest round of updates, while waiting for its replacement to arrive I reverted for the time being to my 1390LMT.

Of the updates available I found the same result: Garmin notes the Recommended Update installs successfully, although the Database for FM Traffic Providers continues to show as a Recommended Update.

I'm really disappointed my Garmin nuvi 1490LMT failed so prematurely. I barely used that GPS, somewhere between 200-300 times at most.

Here's what I did on my 2595 and it worked...

Dont't know if it was just a fluke and I got lucky or it may have been the problem. After not being able to install some updates for a while now, I decided to undue the "backup procedures" on my 2595... Make NUVI DIR & Files visible for Backup
1. To make all of Nuvi files visible you must unhide protected files via Win7 like any other HD.
2. Start NUVI by itself and go to Volume Screen.
3. Press the upper right hand corner of screen for 10 seconds.
4. The Developers Screen will pop up
5. Scroll down to MTP SETTINGS
6. Change from AUTO DETECT to MASS STORAGE
7. Shut down NUVI and hookup to Computer USB cable
8. Start NUVI and it should recognize it is hooked up to the computer.
9. Explorer will now see all files in ROOT directory and the .System directories. After I undid these changes the download worked. Somebody who knows more about computers than me will have to chime in and tell me if one had anything to do with the other.

MTP Settings

Martin77429 wrote:

I have the same issue on the nuvi 3760. Same results with Dashboard and WebUpdater.

Martin,

You might want to check your settings like talaub did on the 2595 in the post just before this one. Post if this works for you too.

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

Been discussed in other topics here

talaub wrote:

Dont't know if it was just a fluke and I got lucky or it may have been the problem. After not being able to install some updates for a while now, I decided to undue the "backup procedures" on my 2595... Make NUVI DIR & Files visible for Backup
1. To make all of Nuvi files visible you must unhide protected files via Win7 like any other HD.
2. Start NUVI by itself and go to Volume Screen.
3. Press the upper right hand corner of screen for 10 seconds.
4. The Developers Screen will pop up
5. Scroll down to MTP SETTINGS
6. Change from AUTO DETECT to MASS STORAGE
7. Shut down NUVI and hookup to Computer USB cable
8. Start NUVI and it should recognize it is hooked up to the computer.
9. Explorer will now see all files in ROOT directory and the .System directories. After I undid these changes the download worked. Somebody who knows more about computers than me will have to chime in and tell me if one had anything to do with the other.

It is the only way on most of the newer units.

--
Nuvi 650 and 1350.

That is what I

had to to to download the map on my 2595LMT.

--
3790LMT; 2595LMT; 3590LMT

just checked the settings on 3760TM...

Got to the Developer screen and had the following options:

Stacks
1. TSK Memory Statistics
2. GIR Statistics
3. Nonvol Statistics
4. GTM Status (3ntries for 13 and 14 - ver 270)
5. GTM FM table (contents empty)
6. Audio / Voice Test
7. PCB Info

No MTP settings. Just sent Support an email asking how to resolve the issue.

Scroll to MTP

Martin77429 wrote:

Got to the Developer screen and had the following options:

Stacks
1. TSK Memory Statistics
2. GIR Statistics
3. Nonvol Statistics
4. GTM Status (3ntries for 13 and 14 - ver 270)
5. GTM FM table (contents empty)
6. Audio / Voice Test
7. PCB Info

No MTP settings. Just sent Support an email asking how to resolve the issue.

Was there anyway to scroll or page down for more settings?

--
Zumo 665, (2) Nuvi 765Ts & 1450LMT | 2005 Harley Road King, Black Cherry Pearl / Black Pearl

No MTP in 3760LMT

bear007 wrote:

Was there anyway to scroll or page down for more settings?

I don't think the 3760 has MTP settings, I do believe it only came out with the new 2012 line up of units.

Curious to see how Garmin responds.

--
Nuvi 660 2460LMT Sold My 765T

Webupdater...

I use webupdater....but I noticed that if you just connect the unit to the traffic reciever it will update for you most of the time.

well glad my answer to the

well glad my answer to the thread I started was here lol. I have the same annoyance on my unit, so I guess nothing can really be done. I don't need to fiddle I just want to avoid checking for updates due to an error on their end.

--
GARMIN nuvi2350LMT...

oddly enough checked for

oddly enough checked for updates today and all was fine...weird stuff...

--
GARMIN nuvi2350LMT...

Garmin comes through again

I'm really impressed with Garmin.

Why?

Even though my nuvi 1490LMT was four months out of warranty, when it failed after a recent software update I contacted Garmin. They replaced my failed 1490 with a refurbished 1490LMT, my only cost being that for shipping the failed unit to them.

Kudos, Garmin!

response back from Garmin ...

Thank you for contacting Garmin International.

If you have a Garmin device with a traffic receiver but you are not receiving any traffic information, there are a number of steps you can take to resolve the issue.
1. Update the traffic receiver firmware using the WebUpdater program
• Download and install the WebUpdater program at www.garmin.com/webupdater
• When prompted to check for additional updates for your device in the WebUpdater application, check for a GTMxx Traffic Receiver update or an update for the Traffic Provider Database.
2. Check to see that you are in a coverage area of your traffic subscription based upon the supplier
• If you have a Clear Channel subscription, you can find the traffic coverage areas at http://totaltraffic.com/CoverageAreas/
• If you have a Navteq traffic subscription, you can find the traffic coverage areas at http://www.navteq.com/rdstraffic/
• If you have a Navteq HD traffic subscription, you can find the traffic coverage at http://www.navteq.com/hdtraffic/
It is also possible that the traffic service has been disabled. To confirm whether the service is enabled:
1. Connect the device to power using the GTM traffic receiver cable
2. Touch Tools
3. Touch Settings
4. Touch Traffic
If the traffic is disabled, you may enable it here.
If you are still experiencing issues, you may need to clear out the saved FM information that is stored on the device, known as the FM Tables. Please note that FM Tables cannot be reset on the nuvi 800, 805, or 5000 series.
To reset the FM Tables on the nuvi 1200, 1300, 1400, 2200, 2300, 2400, or 3700 series or dezl 560 series:
1. Connect your device to power using the GTM traffic receiver cable
2. Touch View Map
3. Touch Speed (if you are currently in a route this may be changed to Arrival)
4. Touch and hold the middle of the MPH Speedometer
5. Touch Developer Info when the screen changes
6. Touch the Down Arrow
7. Touch GTM FM Table
8. Touch the menu button (3 horizontal lines) in the upper left corner
o Skip this step on some devices
9. Touch Reset
10. Touch Yes to confirm
Allow the device to receive FM traffic signal. This may take up to 20 minutes.
To reset the FM Tables on the nuvi 2405, 2505, 3400, or 3500 series:
1. Connect the device to power using the GTM traffic receiver cable
2. Touch Volume
3. Touch and hold the upper-right corner of the volume screen
4. Touch Developer Info when the screen changes
5. Touch GTM FM Table
6. Touch the menu button (3 horizontal lines) in the upper left corner
7. Touch Reset
8. Touch Yes to confirm
Allow the device to receive the FM traffic signal. This may take up to 20 minutes.
To reset the FM Tables on all other series:
1. Power your device on by connecting it to the GTM traffic cable
2. Touch View Map
3. Touch Speed (if you are currently in a route this may be changed to Arrival)
4. Touch and hold the middle of the MPH Speedometer
5. Touch Next until the Blue banner reads, "FM Table," "GTM Tables," or "GTM Info"
6. Touch Reset
7. Touch Yes to confirm
8. Touch Quit
Allow the device to receive the FM traffic signal. This may take up to 20 minutes.

If your traffic subscription has never been activated, you will also need to acquire GPS satellite signal to activate the subscription. After checking the coverage area, plug the traffic receiver/vehicle power cable into the vehicle and then into the GPS device or cradle. Allow the device to receive GPS signal along with the FM signal. This process may take up to 20 minutes.
If you have previously received traffic signal with your receiver, you may still receive traffic signal even without satellite signal. In this case, the device will use your last known position to determine coverage.

Should you have further questions please contact Garmin Product Support by replying to this email or contact our Consumer Support Line at 800-800-1020 Monday-Thursday 8am-6:55 pm and Fridays 8am-5pm CST.

With Best Regards,
Russell B

I was not offered the same

I was not offered the same service for my 1390LMT.

I ended up copying data off, formatting it, then copying data back.

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