No Go! button for Extras custom POI

I have a new nuvi 1390LMT and an old nuvi 780 (which I think is far superior but the battery is starting to go). I have downloaded the exact same csv custom POI file (Costco locations) to both units and I can access the locations through Extras. On the 780 I get the Go! button after I click on Show Map. I do not get the Go! button anywhere for the custom locations on the 1390 and I cannot touch the map to go either. The locations all display properly but no Go! button: Not under Extras or Recently Found. I had the same problem with a new nuvi 2360LMT which was so horrible I returned it for the 1390. Calling Garmin was of no help. Any ideas? Thank you.