Boo Hoo, broken screen

 

The wife was driving down the road and the 765T and it's suction cup cradle disengaged from the windshield and by the time it made its way to the floor, the screen was broken. Anybody know if Garmin will replace it for a reasonable price?

If I have to buy a new one, any advice on a new unit? I like the features in the 765T, but I really HATE the touch screen, I've had all the problems discussed here and I'm reluctant to purchase another one...

I have to say that I like my

I have to say that I like my 855. With vocie recognition it seems to be one of the best ones out there. Although my next will be the 1690. Good luck

--
Dwayne, Nuvi 1690

Sorry to hear about the misfortune

Several other memebers have mentioned a company called SHARCNET-USA http://www.sharc.net/gps_repair.htm
as being good and reliable. Ask for a quote and that will certainly help with your decision.

Here's four different threads concerning this company.

http://www.poi-factory.com/node/28188
http://www.poi-factory.com/node/28445
http://www.poi-factory.com/node/26176
http://www.poi-factory.com/node/27882

Good luck

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

.

You should call Garmin customer service and explain what happened. Highly unlikely but its possible they'd replace the unit since the accident was caused by the defective suction mount.

Either way, in the future you should consider purchasing a bean bag mount. They are 1000 times better than the suction mount.

Really?

1000 times better? I don't have experience with the bean bag mount but it is working with gravity only. Right? Any sharp stop would seemingly make it slide. No?

I've been using the windshield suction mount for more than a year with absolutely zero problems. Once or twice, I didn't get it attached to the windshield just right and it slid down quickly. But that was user error. When mounting properly, I've never had a problem. This with my 265WT and 255W (both use the same mount).

Broken Screen Easy Fix!

I would highly recommend This guy and his company: SHARCNET-USA http://www.sharc.net/gps_repair.htm. Just fill out his questioner and he will send you a quote right away.You send in your unit and it will be repaired in no time. I was impressed! And he even updated my software at no charge. I will use again if needed. SHARCNET-USA http://www.sharc.net/gps_repair.htm

--
-- Eddie Garmin Nuvi 765T

Thanks for the info, great, as always.

I checked out sharcnet and they are showing a $49 price for replacing the screen on my 765t, although they are currently saying they are too busy to take any new orders, to try back later. Must be nice!

Software Upgrade

eddie2564 wrote:

I was impressed! And he even updated my software at no charge.

If you do go this route and your 765T software is not at version 3.90 DO NOT LET HIM UPGRADE IT! As long as you are at 3.60 better off and than having 3.90 installed due to all the bugs in 3.90.

--
I support the right to keep and arm bears.

broken/ cracked screen

My 265wt screen broke/ crached as well, here is what Garmin said the replacement would cost, oh ya, add shipping to that as well.
"We will be happy to help you with your cracked screen. It will be $89.00 for an exchanged unit and you will need to call us at 1-800-800-1020 then dial 1, so we can put a charge card to the RMA (return material authorization) surprised "

--
I support Gun Control, because I want to be in control of my Guns!

I used to swear...

by the suction cup, and thought it the best , but now use the beanbag, or something very like it. The thing never "scoots" anywhere.It's easy to hide when parked, and there is no problem with it falling or popping off the windscreen. Suction cups are not infalable, at times, they just come off, ergo, I'll stick with my beanbags. Good luck with the suction cup, they do work well.

--
"Backward, turn backward, oh time in your flight, make me a child again, just for tonight."

I would...

go out and buy a replacement, and when possible, send the broken one in for repair, and keep it up as a backup.

--
"Backward, turn backward, oh time in your flight, make me a child again, just for tonight."

In my situation the bean bag

In my situation the bean bag is not better than the suction cup. The bean bag slides around my dash so I stopped using it and went back to the suction cup. My suction cup has never fallen off. The only thing I've read is that you cannot leave the suction cup on the windshield on a hot day since I've heard that it will melt on your windshield. Good luck with your replacement unit.

@gadget_man

I use this one http://www.bestbuy.com/site/Garmin+-+Portable+Auto+Friction+... .Is has the sticky bottom on it.Did't pay near that price they show here.Some users reported it leaves film on dash.Don't know if this is a later change but I have not had that problem.

All of the friction or bean bag mounts have to be cleaned on the bottom once in a while to reduce the sliding.

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. MapFactor Navigator - Offline Maps & GPS.

luck

rolleyes good luck

--
the art off war is never a winning combination for any one 1490T

.

Sixeye wrote:

I don't have experience with the bean bag mount but it is working with gravity only. Right?

No, it's weighted.

Sixeye wrote:

Any sharp stop would seemingly make it slide. No?

No.

You really should test one out before you go and make snide remarks.

Or read the hundreds of posts on this site which praise the bean bag mount.

LOL

GadgetGuy2008 wrote:
Sixeye wrote:

I don't have experience with the bean bag mount but it is working with gravity only. Right?

No, it's weighted.

and it doesn't work worth crap on the space shuttle.

--
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

~

alandb wrote:
GadgetGuy2008 wrote:
Sixeye wrote:

I don't have experience with the bean bag mount but it is working with gravity only. Right?

No, it's weighted.

and it doesn't work worth crap on the space shuttle.

It takes quite a bit to get 'em to move... yesterday mine took a tumble when taking off on an uphill grade at a stoplight - fortunately, no broken screen.

--
*Keith* MacBook Pro *wifi iPad(2012) w/BadElf GPS & iPhone6 + Navigon*

Thanks for the source

canuk wrote:

Several other memebers have mentioned a company called SHARCNET-USA http://www.sharc.net/gps_repair.htm
as being good and reliable. Ask for a quote and that will certainly help with your decision.

Here's four different threads concerning this company.

http://www.poi-factory.com/node/28188
http://www.poi-factory.com/node/28445
http://www.poi-factory.com/node/26176
http://www.poi-factory.com/node/27882

Good luck

I need to get the battery changed in my c530, and this seems to be the least expensive route.

--
Garmin StreetPilot c530, Mapsource

film on dash from friction mount

charlesd45 wrote:

.Some users reported it leaves film on dash.Don't know if this is a later change but I have not had that problem.

All of the friction or bean bag mounts have to be cleaned on the bottom once in a while to reduce the sliding.

I have the same flat but flexible base and on the dash of my Toyota it leaves what appears to be a very light oily mark... about like fingerprints on glass. The marks wipe off easily.

And like you I paid just over 1/2 of the posted price there.

I also have a beanbag mount. I'd say it was a coin toss as to which I prefer.

--
John Nuvi 750 765T Winnipeg, MB

Mounts

I have the friction mount also.The one shaped like a crows foot.It worked well but not as steady when pushing the tabs as the newer one.I just keep it as a spare now.Like the low profile of the flat one and it stores easily in the bag I have for the gps and accessories.

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. MapFactor Navigator - Offline Maps & GPS.

Right on time

I just commented on those bean bags vs suction cups, and I was asking for info on the different models. That one on BestBuy, does it need to be placed on a uniform surface ? My Freelander has a cup-holder right where I was thinking of placing the unit, and I'm leaving that closed all the time - I don't drink AND drive, the bartender is too far when I'm driving, and won't take my orders...

Anyway, as I said I'd welcome any interesting tips or "histoires vécues" with your beanbags and alternate solutions.

--
Ain't nuthin' never just right to do the things you wanna do when you wanna do them, so you best just go ahead and do them anyway ! (Rancid Crabtree, from Pat F McManus fame)

I prefer the beanbag to the suction cups

It doesn't leave a mark on your windshield, and it is very easy to just pull down and place in the back floorboard.

One more thought on protecting our Nüvis

I bought a screen visor for mine last year - I was going to Corsica, and wanted to improve the visibility of my screen. I just realized that it'd also protect my screen somewhat...

Do any of you also use such a thing ? I must say I like mine, found it on eBay if memory serves.

--
Ain't nuthin' never just right to do the things you wanna do when you wanna do them, so you best just go ahead and do them anyway ! (Rancid Crabtree, from Pat F McManus fame)

Good to know this can be done so reasonably

Wow, I'm amazed that Sharc-net can do this so reasonably ($49, though evidently too swamped for new orders now) or even Garmin at $89. My off-the-cuff advice would have been that a GPS with a cracked screen wasn't worth fixing, but apparently that is incorrect.

--
JMoo On

a simple trick

Here is my 2 cents worth, no matter if you let Garmin do the repair or buy a new unit: I mount my GPS high on my windshield, next to my rear view mirror. I find that is a good location, does not block the road view, and is closer for good viewing than lower and farther forward from the viewer. When I put it there I first wrap the power cord once or twice around the shaft that connects the rear view mirror to the windshield and then plug it into the GPS. On the rare occasion when the GPS mount does release from the windshield, the GPS only drops a few inches and then is safely stopped by the power cord. (A fall would be even less of a concern if the GPS were placed under the mirror rather than beside it, but that might start blocking the road view, depending on vehicle, driver height and seat position settings.)

Of course, any mention of the suction cup windshield mount seems to bring out the bean bag mount preachers like missionaries who hear about a aboriginal native who is happy without knowing about their particular brand of religion. Consider one if you want, but I find mounting the GPS high on the windshield to be safer, easier to read, and more accessible than a dash board mount.

Just Say what you use

Frovingslosh wrote:

Here is my 2 cents worth, no matter if you let Garmin do the repair or buy a new unit: I mount my GPS high on my windshield, next to my rear view mirror. I find that is a good location, does not block the road view, and is closer for good viewing than lower and farther forward from the viewer. When I put it there I first wrap the power cord once or twice around the shaft that connects the rear view mirror to the windshield and then plug it into the GPS. On the rare occasion when the GPS mount does release from the windshield, the GPS only drops a few inches and then is safely stopped by the power cord. (A fall would be even less of a concern if the GPS were placed under the mirror rather than beside it, but that might start blocking the road view, depending on vehicle, driver height and seat position settings.)

Of course, any mention of the suction cup windshield mount seems to bring out the bean bag mount preachers like missionaries who hear about a aboriginal native who is happy without knowing about their particular brand of religion. Consider one if you want, but I find mounting the GPS high on the windshield to be safer, easier to read, and more accessible than a dash board mount.

Wouldn't it have been enough to just say what you use or do and not have make a remark about what other's say. sad

--
johnm405 660 & MSS&T

I agree....

johnm405 wrote:
Frovingslosh wrote:

Here is my 2 cents worth, no matter if you let Garmin do the repair or buy a new unit: I mount my GPS high on my windshield, next to my rear view mirror. I find that is a good location, does not block the road view, and is closer for good viewing than lower and farther forward from the viewer. When I put it there I first wrap the power cord once or twice around the shaft that connects the rear view mirror to the windshield and then plug it into the GPS. On the rare occasion when the GPS mount does release from the windshield, the GPS only drops a few inches and then is safely stopped by the power cord. (A fall would be even less of a concern if the GPS were placed under the mirror rather than beside it, but that might start blocking the road view, depending on vehicle, driver height and seat position settings.)

Of course, any mention of the suction cup windshield mount seems to bring out the bean bag mount preachers like missionaries who hear about a aboriginal native who is happy without knowing about their particular brand of religion. Consider one if you want, but I find mounting the GPS high on the windshield to be safer, easier to read, and more accessible than a dash board mount.

Wouldn't it have been enough to just say what you use or do and not have make a remark about what other's say. sad

Amen!!!!!

--
Bobby....Garmin 2450LM

repair

sharc.net,excellent to do business with .
mike

repair

sharc.net,excellent to do business with .
mike

I'd really like to do business with sharc.net, but

in the 2 weeks I've been checking their website they have not been open for business. Seems they are a victim of their own success...
I'll check around the web, see what else is out there. I'm reluctant to send it to Garmin and get a refurbished unit, no telling what other problems caused its return. But I'd guess if sharc.net is so busy they can't handle new business there are or shortly will be others filling the gap.

Oh, and I ordered another 765T and to my pleasant surprise it has none of the screen problems the broken one had.

buy a broken unit for parts--

I found a guaranteed-not-to-work nuvi 660 on eBay for cheap. It's been a great source of parts to repair our other units, and to experiment with different mounts and interconnects.

one of those things to keep an eye out for -- an inenxpensive source of repair parts for the unit you have.

--
Nuvi 2460, 680, DATUM Tymserve 2100, Trimble Thunderbolt, Ham radio, Macintosh, Linux, Windows

Parts

k6rtm wrote:

I found a guaranteed-not-to-work nuvi 660 on eBay for cheap. It's been a great source of parts to repair our other units, and to experiment with different mounts and interconnects.

Yes, having a Hangar Queen around is great for repairing a device as long as the part you need to replace is not bad on the source device.

I have an old Sony ICF-7600D shortwave radio that I bought while in Hong Kong back in 1987. Sony stopped providing parts long ago. I was lucky enough to find a non-functioning radio on eBay which had parts I needed to repair and refurbish my original radio. I also found a seller in Australia that had the service manual in PDF format which helped me fix some other issues. Someday I may see if I can pickup of a broken 765T when they are really cheap.

--
I support the right to keep and arm bears.

After mine dropped a few

After mine dropped a few times and leaving a suction mark on your windshield lets people know you have one ( broken windows by thieves ), got a Garmin mount bean bag type.
Even if you have to modify it to make it more sticky on the bottom its the road for the future.

And always follow the half price rule.. half to fix it, get a new one. Good luck.

Friction mount

This is the way to go as far as i am conserned, I have one and it has been used for 2 different units, It has never slid off the dash and a lot cheaper than getting a unit repaired,

--
Jerry...Jacksonville,Fl Nüvi1450,Nuvi650,Nuvi 2495 and Mapsource.

Try Garmin

As others have posted, you should tell your story to Garmin and see what they recommend/offer. I doubt they will replace it free of charge due to a defect in the suction cup mount. They would more likely tell you how to properly use the suction cup and to check it each time you drive.

But who knows, Garmin may surprise us and offer to replace it.

Bean bag mount

Been using one for over two years and have never had a problem with it slipping or sliding. (Can't say the same for the windshield suction cup. Used to use this mount but after it dumped Lola in the floor a couple of times, I went for the bean bag.)

--
With God, all things are possible. ——State motto of the Great State of Ohio

Bean bags and driving style...

Bean bags may have problems, particularly with those of us who some times drive by the adage "a squealing tire is a happy tire."

--
Nuvi 2460, 680, DATUM Tymserve 2100, Trimble Thunderbolt, Ham radio, Macintosh, Linux, Windows

k6rtm, do you have a sense...

k6rtm wrote:

I found a guaranteed-not-to-work nuvi 660 on eBay for cheap. It's been a great source of parts to repair our other units, and to experiment with different mounts and interconnects.

one of those things to keep an eye out for -- an inenxpensive source of repair parts for the unit you have.

...of how easy or hard these LCD screens are to replace? Are there common repairs that you have found easy to do successfully on the 660?

I've saved money by successfully swapping out the battery on iPods rather than send them back to Apple (same kind of situation), but fortunately, my Nuvi (knock on wood) hasn't needed service yet.

--
JMoo On

I like!

k6rtm wrote:

"a squealing tire is a happy tire."

Do you know me? Have we met? wink

--
Striving to make the NYC Metro area project the best.

mount in the tinted area

bilbo777 wrote:

.... and leaving a suction mark on your windshield lets people know you have one ....

I suggest that rather than mounting a suction cup mount low on the windshield where it can block the road view, mount it high, in the tinted part of the windshield. The tint makes the suction cup ring unnoticeable. (It is even hard to spot the mount from the outside front when it is there.) And this avoids blocking any part of the road view, placed the display closer for better viewing, and makes it easier to reach for zooming or other controls.

I originally had some concern when mounting my GPS in this location that I might be restricting my satellite view. But my experience is that this has not been the case, my nuvi often shows 9 or more satellites and very high accuracy, even with the GPS mounted close to the top of the windshield.

broken screen

that's gotta be frustrating. Always though the suction cups were pretty reliable.

Just have to have one off day . . .

iplayball wrote:

that's gotta be frustrating. Always though the suction cups were pretty reliable.

and no more GPS . . . That's another reason why I just leave mine on the console.

If you want to DIY

It depends on what is actually broken, the digitizer or the LCD or both.... Do a search on Ebay for "765t screen digitizer", or "nuvi screen digitizer". If you get it with the LCD it's a bit more.

Hope you can fix it inexpensively...

Larry

Broken Screen?

I had the exact thing happen to my TOMTOM. Fortunately for me, I had it happen in the first month of purchase. TOMTOM replaced the unit for free.

To prevent this from happening again, I got a beanbag mount... and velcroed the suction cup into it. The beanbag mount is FAR heavier than the GPS, so it won't fall over as it sits on the dash... and the Velcro keeps the suction cup from falling of the mount.

Update on Sharknet-USA for GPS repairs

This has been a bust. They have a great website, very informative, and it sure sounds like they have a great repair program. Only problem is that they haven't been open for business in the month I've been checking their website. Appears that they take orders until they feel they are fully loaded, then won't take any more until they clear out existing repairs. That's a great plan as long as at some point they do indeed open up and take in more repairs, but in the 30 days I've been checking I've not found them to be taking orders.

I admit that I haven't been checking daily and there could have been days in the last 30 that they were taking new orders. But I have to tell you, if I can't even get in line without hitting the exact day they open the gates for a bit, this service is useless. I'll post if I find another reliable repair site, but as far as I can see, Sharknet-USA is a waste of time. It saddens me to say that because when I first visited their website I had very high hopes. Oh well, as the saying goes, all that glitters is not gold.

Sharcnet

They have been known to monitor this and other forums on occasion. Maybe they will see your post and contact you.

--
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Slam Post

Thanks mpan for the slam. What you fail to understand is we are not a multi-billion dollar company. We are 2 technicians repairing units from all over the world.

It doesn't make much sense to keep taking in units that will just sit here until we can get to them. We are very good at turn-arounds between 1-3 days.

We typically receive (1) weeks worth of work in just 1 day.

Having units sitting here, only causes customers to contact us asking us the status of their repairs...which slows us down. Any good business will not take in more repairs than they can handle.

I would suggest that you try to understand the process before attacking us. It really wasn't very fair or even nice for that matter on your part.

- Jim

--
SHARCNET-USA

Thanks

Thanks for your post Jim, that needed to be said!

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Drive 52, Garmin Backup Camera 40 and TomTom XXL540s.

Bean Bag BS

I've got a Garmin bead bag mount and it is crap. On my dash, one left turn and the thing hit the passenger door on the way down.

Moistened suction cup never has failed on me, nor stuck to the windshield in the sun.

--
Zumo 550 & Zumo 665 My alarm clock is sunshine on chrome.