Garmin Nuvi 755T custom POI problem

 

Can someone else with one of this units try some tests for me?

I discovered last night when testing the combined rest areas custom POI set that search results do not work correctly in one particular case.

I activated a route between Longmont, CO and Richfield, UT, set my search mode to near-my-current-route, and selected the Rest Areas POIs.

In my case, I get an initial list of the 4 nearest hits and when I open each item, it is the correct information for the item having that name.
(screen title matches the list item name)

However, when I press the down arrow for more results, the names of the list items do not change. The list appears to start to scroll but then winds up the same as the initial list. At that point, when I press on a list item, I get information for the item whose name SHOULD be in the results list at that position. In other words, the title of the screen is something different than the list item name.

This does not happen in any other search mode and happens regardless of the custom POI file so long as there are unique names for each POI item (so you should actually see things changing). Of course, one would not know for POI files where the POI names are all the same like Starbucks.

I have reported this to Garmin and they decided I must have a defective unit and they should replace/repair it. I don't think so. I think it is just a software bug that everyone should be seeing. Is that so?

Thanks.

--
Ken

works fine on StreetPilot 2720

I should have mentioned the same search mode on my StreetPilot 2720 works correctly.
And, on the 755T, the problem does not arise in the near-where-i-am, near-destination, or near-other-city modes. Neither is there a problem when searching in near-my-current-route in Garmin's built-in rest-area-and-tourist-info category.
This is entirely a custom POI problem so far as I can tell.

The problem is not in the POI data.

--
Ken

.

I seem to recall another thread concerning this issue. But I can't recall if it was for the 7x5 models or the 7x0 models. If I find the thread I'll post the link.

Edit - found one http://www.poi-factory.com/node/19596

Appears to be a bug which started with the 7x0 models. Guess Garmin still can't get their act together. But needless to say its not a defective unit so there is no sense in sending your unit to Garmin for "repair".

Known Garmin Bug

KenBushaw wrote:

I have reported this to Garmin and they decided I must have a defective unit and they should replace/repair it. I don't think so. I think it is just a software bug that everyone should be seeing. Is that so?
Thanks.

This is a known Nuvi bug, and affects multiple models. It is triggered by searching "Along my Route" for POIs.

Thanks

Thanks to those whose responded.

I tried to search the forums first but I guess I did not try the terms I needed to search on to succeed.

I am forwarding some of the information to Garmin again in hopes they will again try to get to the bottom of problem and really fix it.

--
Ken

.

KenBushaw wrote:

I am forwarding some of the information to Garmin again in hopes they will again try to get to the bottom of problem and really fix it.

You shouldn't waste your time. I'm sure Garmin is well aware of the bugs in their software. Especially since this particular bug has been around for a year. They just choose to do nothing about it.

Have same problem on 750

http://www.poi-factory.com/node/19596

I ran this up the pole with Garmin about 6 months ago and got a reply that they would fix it. The update to 4.60 didn't fix it and saw some other posts when I raised this issued that they thought this had been fixed on an earlier release of the software, but it came back!

It only affects Custom POI.

Edit: These posts made me curious and since I installed Map 2010.20 a couple of days ago, I just now checked and it is now working correctly on my 750 at version 4.60.

--
"There's no substitute for local knowledge" nüvi 750, nüvi 3597

Is it Really a Problem?

I put in a route from Seattle to Palm Springs CA and then requested to see all Rest Areas along the route using the Custom POI file. Although I agree that the displayed names stay the same, I find that it is because all the Rest Area names start with the same words 'Restrooms, Phones, Picnic Tables'. Pressing any one of them will display a longer description which is different but the first line of that description is exactly what appeared in the space available on the list screen. The affect is that although I scroll through several pages, it's only the miles and direction arrow that changes because all the description first lines are in fact all the same.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

.

t923347 wrote:

Is It Really A Problem?

Try it with a different POI file -- one where the POIs aren't all located on the interstate. At least with my unit, the results are NOT just along the route -- it shows everything in the file, regardless of direction and distance from the route.

--
Nuvi 660 -- and not upgrading it or maps until Garmin fixes long-standing bugs/problems, and get maps to where they are much more current, AND corrected on a more timely basis when advised of mistakes.

Yes, it really is a problem

t923347 wrote:

Is It Really A Problem?

Sure, it probably isn't a problem if you only have one POI file, but I had started a similar forum a couple weeks ago at http://www.poi-factory.com/node/24436 and my problem was I use subfolders and when looking at the entire subfolder, you can't tell which POI you are looking at.

I wrote:

Screen 1 of POIs would read:

Huddle House 8
Waffle House 8
Huddle House 11
Bristol 12 (This would be a Shoney's)

Then Screen 2 would read:

Huddle House 15
Waffle House 15
Huddle House 20
Bristol 21

The problem was that the Huddle House at 15 miles on screen 2 isn't a Huddle House, it is a Waffle House and 9 miles after I passed the Bristol Shoney's I was not approaching another Bristol Shoney's.

As johnc pointed out to me, it isn't a new problem, and there have been a couple threads discussing it.

johnc wrote:

I remember having this exact problem quite some time ago on my 760. Here's a thread from January talking about it.
http://www.poi-factory.com/node/19593

--
=== Even a broken clock is right twice a day.

I see

Yes, using another POI file I see what the problem is. My comments were specifically concerning the OP using the Rest Area POI file which may not be a problem but one of all the description lines being the same in the file.

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

about those rest area POIs

t923347 wrote:

Yes, using another POI file I see what the problem is. My comments were specifically concerning the OP using the Rest Area POI file which may not be a problem but one of all the description lines being the same in the file.

I think the owner of the Rest Areas POIs is trying to do a good job of setting highly-informing names. The name usually includes the basic type of stop like TURNOUT or REST AREA or SCENIC VISTA but on interstates (and maybe other highways) includes mile-marker number and direction like EB or WB or NB or SB or FOLLOW SIGNS for an exit that serves any direction.

In the rest-area scenario I originally described, all the first four items in the search results list have NO duplicate names in the POI file.

So, I think you can see that if you scroll down the list and think you are heading for a REST AREA at MM 234 in 40 miles you may find a TURNOUT or SCENIC VISTA when you get there and have to hold it for another hour or two. Ya gotta look at the item information screen to be sure what you are going to get.

--
Ken

POI NEAR MY CURRENT ROUTE

If you search Custom POI in "Near My Current Route" it only search a radius of about 2-3 miles around you. It is best to use the other options. You get more hits.

--
3790LMT; 2595LMT; 3590LMT, 60LMTHD

but near-route does what it should

rthibodaux wrote:

If you search Custom POI in "Near My Current Route" it only search a radius of about 2-3 miles around you. It is best to use the other options. You get more hits.

When driving, a narrow "strip" (not radius) along the route is exactly what I often want because I am seldom interested in going much out of my way for what I am looking for like gas or food or rest area. This function then filters out a LOT of what I don't want to have to sort through manually. Also, near-current-route looks way further out than you can with a radius search.

So, as you say, use other options to search within a radius when that is what you want and use search near-current-route when that is what you want.

Max hits is not always good.

--
Ken

Traveling

rthibodaux wrote:

If you search Custom POI in "Near My Current Route" it only search a radius of about 2-3 miles around you. It is best to use the other options. You get more hits.

When traveling you can often find a place to eat or get gas right off an exit. Do you really want to drive 5 miles off your route just to eat if you can wait an exit or two and get a meal right off the exit?

--
=== Even a broken clock is right twice a day.