I've had it with Garmin

 

My first Nuvi 760 was replaced with a refurbished unit because it wouldn't hold a charge for more than 15 mins. I've had the refurb for 4 months and it's had problems on two road trips. Now I can't go anywhere without it crashing all the time (screen locks up, unit goes dead to any input).

I think I'm going to get Navigon for my iPhone 3GS, but at this point I have to say Garmin is just as crappy as my TomTom Plus was. Until now Garmin support was responsive, but my latest complaint of problems went unanswered for the last week.

Bummer.

I've heard nothing but good things about the Navigon iPhone app.

Sorry to hear about your problems

I can understand your frustration, let us know how the Navigon app on your iPhone 3GS works out! I've got an old Nuvi 360 that is still kicking but I've also got a 3 GS too. I'm not going to get a GPS app until my Nuvi kicks the bucket.

--
Nuvi 360, OS X Lion 10.7

I posted this elsewhere

but as long as the subject of GPS app's on the iPhone is being discussed, here it is again.

"Here's a link to a YouTube video about the TomTom maps and corresponding car kit for the iPhone. Looks very appealing."

http://www.youtube.com/watch?v=Nn0lJFHXMB4

--
If you don't know where you are going, you might wind up someplace else. - Yogi Berra

Very interesting

I wonder if Garmins new phone will be somewhat like the one in the video for Tom tom??

Looks good

yes, that does look pretty good for the iphone.

My 760

Hmm ... sorry to hear about your troubles.

I have a 760 and never had an issue with it. Even the battery will last a few hours (still).

Perhaps one more attempt at Garmin and ask them since the 760 is pretty much at the end of its production life, if they could simply replace yours with a unused / new one to ensure there is nothing wrong with it, instead of getting somebody elses return that may or may not be fixed this time.

OK by Me

I have three different Garmin units and all have worked superbly for more than 2 years. Either I am lucky or you are unlucky.

--
RKF (Bethesda, MD) Garmin Nuvi 660, 360 & Street Pilot

.

My 350 is a tank just keeps going even after many falls from the windsheald,my 320 too..

--
Garmin nuvi 350 Lifetime Map Updates NT 2018.10

Garmin

I currently have 4 Garmin units- a 660, 750, 755T and a Street Pilot 7200. I have been very pleased with the units and Garmin's service when I had a problem.

Here is some info that may help

Sorry to hear about your troubles. I have had a 350,650,750,780 and now a 850 and have had a few problems, but nothing that Garmin could not help out with.

Before you write your unit off....

Below is the name and number for a Tech at Garmin who has helped me. You can call and ask for him, or email him.

Tom C
Software Support Specialist
2nd Shift Garmin Mobile Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Tom C
www.garmin.com

Hope this helps

--
Happy Trails

Refurb

I've a refurbished 755T with no problems. Maybe you're just not lucky with Garmin...

--
Michael (Nuvi 2639LMT)

Sorry about your troubles.

Sorry about your troubles. Hope that things work out for you.

Mine works like a champ!

I am sorry to hear this. I received my nuvi 760 in July 2008 and have had no issues with it. With v 4.8 firmware lifetime traffic and maps, it's a very nice unit and I'll keep it for at least a couple of years.

--
JRoz -- DriveSmart 55 & Traffic

I, too, have 3

Garman units --- have had only one problem and customer support was wonderful.

Perhaps it's your approach???/?

I guess I upset my Garmin.

IAHMALE wrote:

Garman units --- have had only one problem and customer support was wonderful.

Perhaps it's your approach???/?

I should be nicer to my Nuvi. Maybe sing to it once in a while. wink

Seriously, I complained about problems in a reasoned and non-antagonistic letter. They responded by offering me a refurbished unit. I've never had good luck with refurbs. This case is no exception as the reburb is worse than what it replaced, I had asked if I could just upgrade to a new unit and pay a difference. They refused and said a refurb is my only choice since the 760 is out of production.

I sent another email to say it was not working out and now I have to consider something else. Again, it was not antagonistic. That was over a week ago and I never got a response. I am not buying another Garmin.

accidental double post

.

they only offered a refurb

Aconite wrote:

Hmm ... sorry to hear about your troubles.

I have a 760 and never had an issue with it. Even the battery will last a few hours (still).

Perhaps one more attempt at Garmin and ask them since the 760 is pretty much at the end of its production life, if they could simply replace yours with a unused / new one to ensure there is nothing wrong with it, instead of getting somebody elses return that may or may not be fixed this time.

I asked to get a new one, like a 765, and pay the difference. They refused and gave me a refurb as the one and only choice.

I'm probably buying the iPhone app tonight. I just have to find a mount that I like for my MINI.

Enjoy, your new gps

RaceTripper wrote:
Aconite wrote:

Hmm ... sorry to hear about your troubles.

I have a 760 and never had an issue with it. Even the battery will last a few hours (still).

Perhaps one more attempt at Garmin and ask them since the 760 is pretty much at the end of its production life, if they could simply replace yours with a unused / new one to ensure there is nothing wrong with it, instead of getting somebody elses return that may or may not be fixed this time.

I asked to get a new one, like a 765, and pay the difference. They refused and gave me a refurb as the one and only choice.

I'm probably buying the iPhone app tonight. I just have to find a mount that I like for my MINI.

I hope it works out for you.

Me too

I hope it works out for you as well, and sure, go for the iPhone app ... but still go after Garmin. They owe you a working 760.

Instead of emailing, give them a call and advise that you have been waiting for an email response for over a week.

And if you get no where, I would put your entire ordeal in writing and snail mail. As you have been, keep polite and professional. I have had good luck once I wrote a "letter of disappointment" with some products I have purchased and explained all the trouble I have had.

garmin problems

ya sorry to hear that. but im sure tom tom's have similar issues in addition to their own problems.

I echo your favorability

IAHMALE wrote:

Garman units --- have had only one problem and customer support was wonderful.

Perhaps it's your approach???/?

I too have had very good experiences with the Garmin support staff. The only less than desirable one was when I reported on the issues leading up to the 4.6 firmware update. I ended up with an initial person the was refusing to acknowledge that their was a potential bug. I ended up with others that were helpful and supportive after that.

--
JRoz -- DriveSmart 55 & Traffic

Product Support

Yes, Garmin Customer Service is very good but it is not good that I have had to call them more often than for any other product I have ever owned, so many times it is the only CS number I have on speed dial

Also, sorry to hear about

Also, sorry to hear about issues. I currently own two 760's and both have worked very well for over a year now. I would try calling Garmin directly, more than once if you have to. I have heard that each tech is given some latitude when it comes to things like replacing your unit. Maybe you'll get have better luck with someone else.

So true

mourton wrote:

Yes, Garmin Customer Service is very good but it is not good that I have had to call them more often than for any other product I have ever owned, so many times it is the only CS number I have on speed dial

You bring up a good point - the decision to focus on quality should be No1 in any organization. But more often then not, in high volume, short release cycle situations, the unfortunate calculated risk factor is used during the release cycle. The warranty, support staff, and product return costs are all built into the cost of the unit. What marketing often forgets is that a customer will often accept (and forget about) a product that is late, but will not accept or forget one that is crap!

--
JRoz -- DriveSmart 55 & Traffic

Thanks for all the feedback...

I appreciate all the feedback and advice...

I got Navigon for the iPhone and changed my car bracket from the Nuvi "knob" to an iPhone cradle. So far I like it. The Lane Assist feature is cool. I could have used that numerous times with the Nuvi. It doesn't have some of the features of the Garmin, but I can live with that.

I may or may not push the issue further with Garmin. I don't know.

Be sure to let us know how the iPhone app works out...

My 765t works perfect, but technology is always changing. I would be interested in your comments after a few weeks of use. Thx.

--
Frank (Nuvi 2497LMT, 2455LMT, 765LMT,680,StreetPilot 2720)

MacWorld Videos

The latest MacWorld Podcast video features three Iphone GPS Apps.

Bob

--
Robert Woodcock

Over a year and still ticking

I bought my nuvi 760 in June of 2008 prior to our trip to PA and with the exception of the glitches caused by the firmware upgrades along the way, we have had no issues with it. Check here before you apply a new firmware and you will be all set (lesson learned).

--
Zeus

I've had a few minor issues

I've had a few minor issues with the software... but usually corrects itself with a reset...

Nuvi 760

I have over 20 760s installed in my company's trucks. We have had no problems with any of them. I've had a 350 for over 2 years and it has performed with no technical problems. Except for an issue with the Bluetooth feature in my new 765T, it is performing well. I think you've just had a bad run of luck.

Long Delay to Acquire Signal

The only issue I am having with mine now is when I don't use it for a while it takes a long time to acquire a signal at first (something that is covered extensively at another link).

Other than that it's working fine with 4.8

--
Zeus