Garmin's customer service went out of their way to help this guy out!
Mon, 03/16/2009 - 8:57pm
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  15 years
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Garmin went out of their way to help this guy out after he dropped his 260W and broke the screen!
Link to his story that he posted on another forum today:
Cool. I've posted my fair
Cool. I've posted my fair share of knocks against Garmin, but something like this needs to be recognized also.
I must say all my conversations with Garmin have been very polite and they have been as helpful as they could be, however CS can't do much about firmware. Still they get enough knocks, however justifiable, that it's only fair to post the other side of the coin also.
Agree with gpsaccount
Ditto
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.
bump
Duplicate post
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.
Garmin Knows
Garmin knows customer service is very important and therefore treats it customers with respect. Sure makes a person to want to do business with a company like Garmin . The company is super. I would buy another product from them when needed.
No matter where you are "Life is Worth Living".
Garmin Support
I am glad that I haven't needed to use their support but it is good to know that is available when needed.
Very helpful --
They've been very helpful to me. Having run a tech support group in the past, I also understand that calling up (or even writing) with a positive attitude can go a long way in getting help!
Nuvi 2460, 680, DATUM Tymserve 2100, Trimble Thunderbolt, Ham radio, Macintosh, Linux, Windows
Incredible Customer Support
Garmin was known for its incredible customer support. However, things are changing, or at least that is what it appears is happening.
With the layoffs, they are taking a closer look at what is coming in and what is going out. Cracked screens have rarely been something covered under warranty, but the reps were allowed the leeway to do what they thought was right. If the customer was nice, honest and friendly, they got it fixed. If they were rude and demanding, it didn't happen.
Now it may be a negative across the board for something like this. You drop the unit, you pay for the repair. I hope this isn't a fact, but it appears this is where we are headed.
If anyone finds any different, please post!
This is great. Can I drop
This is great. Can I drop mine too.. hehehe