Crap... White Screen (nuvi 350)

 

Well, I tried rolling back my firmware to 4.60. Then after I finished updating, I let it do its thing. After it is done it is just a white screen. I can't press anything. If I connect to the computer my computer doesn't even recognize it. I purchased this 2 weeks ago and didn't even use it on a major trip yet.Any help?
It comes out grey.. then turns bright white and it just stays there. I can't update the firmware since my computer can't find it. The only reason why I tried to roll back the firmware is because it was taking 15 minutes just to lock on a satellite.

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

Is it "System Software Missing"

Here's the info that was posted in another form for the "System Software Missing" problem ..

1. Power off the unit.

2. HOLD down the power button and you will see "Pre Boot Mode" appear on the lower part of the display. KEEP HOLDING the power button down and the display will flicker, do this until the pre boot mode message disappears. This seems to take a long time (60 seconds at least).

3. Once the pre boot mode message disappears release the power button and your device will perform some activites to recover from the above problem.

the pre boot message doesn't

the pre boot message doesn't seem to show. the screen is just grey if i hold down the power button.

Also no message appears. It just shows a blank grey screen and after I think it finish loading it turns to a bright white blank screen.

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

Support

Sounds like you had better contact Garmin support in the morning....I would personally quit fooling around with the unit and let them tell you want needs to be done.

--
Bobby....Garmin 2450LM

It appears it says error

It appears it says error while updating when it shows in the web updater.

What should I tell them. I don't think manually rolling back firmware and having that destroyed is part of their warranty. Oh, I know, I could just say when I tried to update to 5.50 this happened.

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

White screen

Bingo!!!!

--
Bobby....Garmin 2450LM

It seems pressing around I

It seems pressing around I got the webupdater to update to 5.50. It still shows a white screen though. I'll try to figure this out tomorrow. I probably will call Garmin. The good thing is the nuvi drive now shows under my computer.

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

White screen

bluestring wrote:

It seems pressing around I got the webupdater to update to 5.50. It still shows a white screen though. I'll try to figure this out tomorrow. I probably will call Garmin. The good thing is the nuvi drive now shows under my computer.

Does it show any files on the NUVI???

--
Bobby....Garmin 2450LM

This is what files are under

This is what files are under the nuvi and then garmin. I think that there are more files than when it is working. It also seems that inside garmin it created a new folder called Diag. Inside there is a .bin file that is approx. 1024mb big. Does anyone know how to open it?

http://img65.imageshack.us/img65/9186/garminnuviqm4.png

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

Basically The Same

I have a 660, but my folder contents are almost the same as yours.

Mine has a Diag folder too. Its always been there with the one bin file in it. They are system files that contain gibberish when opened with Notepad.

Yours has a gmapprom.unl file that mine does not have.

Mine has a folder called RemoteSW that I don't see on yours. That may be a difference between a 660 and a 350. I don't know for sure. In this folder are 2 small files: 006B055301.GCD and 006B063000.GCD. I don't know the purpose of these files or the folder it is in.

Other than that, the files and folders are the same.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2021.20 CN NA NT maps | Magellan Meridian Gold

Garmin Live

I had a similar problem several weeks ago - I contacted garmin tech support via phone line while on garmin web site - they directed me to go to my search browser and type in garminlive.com - at this time the tech took control of my computer with online live support and was able to restore my 350 to updated service - this may be your best option

--
CW -------Please Remember Those Who Are Serving & Those Who Have Perished Defending Our Freedom-------1Sgt(Ret)

screen white

Do A reset under the
silver frame you'll find the reset button.On the front

It it stopped showing up on

It it stopped showing up on the computer...

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

Garmin

Bluestring....please call Garmin and get it fixed....

--
Bobby....Garmin 2450LM

45 Minutes later, still no

45 Minutes later, still on hold. I got connected within 50 minutes. It appears that I would have to send it into Garmin to get it fixed. How long would this usually take and will I have to pay for the shipping?

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

Hard reset

Have you tried the suggestion of using the reset button that's located under the front bezel?

As for repair, I've sent in a gps to Garmin 3 times. Each time I paid shipping to Garmin and each time they returned a new unit and they paid that shipping. The first time I broke my new unit I called them and TOLD them flat out that it was my fault and I knew it wouldn't be covered under warranty. I asked if they could fix it. They asked exactly what I did and how I broke it. Then they said to send it in and they'd handle it for free. You can't get better service than that.

--
GPSMAP 76CSx - nüvi 760 - nüvi 200 - GPSMAP 78S

Will be shipped tomorrow

thrak wrote:

Have you tried the suggestion of using the reset button that's located under the front bezel?

As for repair, I've sent in a gps to Garmin 3 times. Each time I paid shipping to Garmin and each time they returned a new unit and they paid that shipping. The first time I broke my new unit I called them and TOLD them flat out that it was my fault and I knew it wouldn't be covered under warranty. I asked if they could fix it. They asked exactly what I did and how I broke it. Then they said to send it in and they'd handle it for free. You can't get better service than that.

Yes, I did try pressing the front reset screen. I tried that over and over again with no luck. I was pressing so hard trying to get it to work, that portion of the screen has a little red on it(I assume that is not good). So, tomorrow I'll send it out to Garmin using USPS shipping. You said they sent you a new unit. Is the new unit the same serial number or is it different or is it another refurbished unit?

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

white screen

Their must be a reset button on your nuvi they all have one, use it.

--
Claude using Garmin c330,Nuvi 250W and a Etrex venture Cx. Member #2602

The Reset Button on the 350 ...

claude wrote:

Their must be a reset button on your nuvi they all have one, use it.

I believe the reset button is on the back, under the antenna. Lift the antenna, there is a small round reset button.

Another suggestion - if this dosn't work, stop monkeying around with it. Send it back to Garmin. All you pay is return shipping. If you had a problem using their software to update your Nuvi, it should be covered.

--
Garmin #1: eTrex Vista Garmin #2: Nuvi 350 Garmin #3: Forerunner 201 <br> "You are entitled to your own opinion, but you’re not entitled to your own facts." - Sen. D.P. Moynihan

Under The Antenna

You are correct. The reset button is under the antenna. Press & hold the reset for at least 3 seconds. Then, according to the quick reference guide (page 8), connect the 350 to a power source using the power cable. The nuvi should automatically turn back on and operate normally.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2021.20 CN NA NT maps | Magellan Meridian Gold

I've tried all the resets

I've tried all the resets possible. Today I sent it to garmin. I will expect to see it again in 2 weeks.

--
Nuvi 350 Nuvi 3597LMT Nuvi 1450LMT Nuvi 55LM

white screen

its not the screen that broke. nothing actually broke. easy 5 minute fix.

--
I fix electronics to keep your hard earned money out of the hands of Garmin International. "Garmin doesn't like me." "I'm such a GPS geek, I defragment my Nuvi."

If it's so easy

i can fix anything except.. my marriage wrote:

its not the screen that broke. nothing actually broke. easy 5 minute fix.

Why not tell us what to do if the fix is so easy? Or are you trying to get work?

Jack j

drumming

it appears he is drumming up a little work! or trying too smile

--
Everyday is a GREAT day :)