I've informed NAVTEQ several times about a mistake in their map. They have not yet corrected it. Does anyone know the process they go through to make corrections? How long does it usually take? Is there some guy that comes out and physically verifies the correction or is there some other source on which they rely?
This is a reply I received from Garmin Cartography. I think it answers your questions.
When Garmin publishes a product, it uses the latest detail available from vendors at the time it starts putting the product together. We don't digitize the detail, though...any imperfections or omissions in the source detail get included in the final product, along with the positives.
Our primary road detail vendor for North American roads and streets is NavTeq (the points of interest are primarily from Dun & Bradstreet licensed by NavTeq).
It is a running database that is kept, and not every piece of data will be the same "age" from it. In most large metro areas of North America, the NavTeq detail is premium and is usually quite good (though about any map of this kind of scale will have some errors). NavTeq drives those roads and field verifies them. NavTeq is commonly regarded as making the best routable North American detail in the business, which is why we use them.
In "other" areas outside these driven metropolitan areas, the detail from NavTeq is usually good, but it is not always quite as good. You may find that roads are more likely to be missing or are slightly off from their true position. You may also find that addresses are not available or the address ranges may be on the opposite side of the street from what they truly are. These roads have not been field verified by NavTeq but have been put together in other ways. But overall the quality of these areas is pretty comparable to the data from other vendors in this market...overall being the key word. NavTeq is the premium data vendor in this business by most regard.
Please keep in mind that in high growth areas, updates for new subdivisions and new construction may take time. We purchase one update a year from Navteq and if the timing isn't right, the changes may not be in their database yet when they send us our update. I know it can be frustrating but Garmin and our data vendors do everything possible to put out the most accurate, up to date maps possible. In addition to submitting the errors to us you may also want to consider contacting NavTeq directly by filling out their map feedback form. These reports are reviewed by NavTeq and they will contact you directly regarding the status of the error. Once they have corrected the issue the change will show up in a future Garmin map update. Their site also allows you to view their most current data so you can check to see if the change has already been made.
Thanks lsmnop. I live just outside Washington, DC so I don't think it has to do with my location. I've contacted NavTeq several times on this issue. If they do, in fact, drive the roads, they are just ignoring my request. I guess I'll just keep hoping!
I have had a GPS since 2003 and have submitted updates on roads and businesses several times over the years. I have yet to see one submission included in an updated map. I am convinced the submission form server just turns my update to electrons and eats them for lunch. Has anyone ever had a submission included in an update?
Has anyone ever had a submission included in an update?
Well, sort of. I did report a change in a highway back in April that is in the new version...but I can't prove if it was my report that spurred the change, or if it was just a part of their normal process. However, (and that's a very big but...) - there are several things I have reported that they have yet to act upon...I registered so they show the progress of my reports on a particular web page...they are still in "open" status...(rant) things like the location of a city park in my home town that has been where it is longer than I've been on the planet but Navteq has it on the wrong side of the road and a whole lot bigger than it is in real life. It should not be too hard to correct, especially if they look at their own [bleep] map with a google satellite overlay... (/rant)
Well, we got a Garmin rep on this website - I wonder if we can get a NAVTEQ rep on this site to hear from customers.
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