Persistent delay report (tab showing no traffic delay)

Are you saying that your device doesn’t show the 2021.20 mp in spite of the download?

The map is OK. My inability to get past the messages is the problem. Westerners (or at least this westerner) always want to know the altitude and it gets covered up.

You using Drive or SmartLink? Have you tried removing the app and reinstall it? Also, unpair the gps and then hold the power button and turn it off. The restart and re-pair after the app is reinstalled.

Like I said I was using the Smartphone Link app which is the app compatible with with the DriveSmart 51LMT-S. I do have the Garmin Drive app running on my phone too for my Garmin dash cam. There is the same linkage between the Drive app and Garmin dash cams. It is, I believe, also true that Drive does provide traffic for newer GPSs than mine. Do you think there might be a conflict between Smartphone Link and Drive? That would be truly ghastly.

After spending most of my working life working with large computers I forget how vulnerable small computers like PCs and Android phones are. (I suppose that that was an editorial.) I will jump thru your suggested actions to see if they help. I know that I’ll fire up the truck tomorrow but am unlikely to have the problem due to my itinerary. I will report back when I have any more observations.

I am also hoping that this isn’t the new “correct operation”. Has anyone else observed what I have?

Sorry, I missed th part where you said you were using the Smartlink app. I haven't been having that kind of problem with my 3597, which uses Smartlink.

Before you do anything I suggested, if possible, turn your phone off when you are driving around and see if you are still getting the notifications. This will isolate where the alerts are coming from, the unit itself or from the Smartlink app.

That's easy. For sure, if bluetooth is off there are no notifications.

Sometimes I overthink things.

Sometimes I underthink things!! I appreciate your trying.

phranc: No joy in Mudville. No bad results either. I uninstalled and reinstalled the Smartphone Link app. For the Drive app (used for the dashcam, not the GPS) the only choices are Disable and Force Stop, and I left it as-is. I went thru Bluetooth un-pair and re-pair.

Yesterday I was at a location where delay messages (usually with a delay time of 0 !!) are common but got no messages. I'll report back when I know more.

Can you give me the location of where you get these delay messages?

Mostly I-25 in the southern half of Colorado Springs.

I simulated a trip from the north side of CS to Fort Carson on my 3597 using Smartlink. Also looking at Google with Traffic. I didn't get any popups, but I'm not real sure that Traffic works when simulations. Google did show Green all the way, no backups.

Is this an area that had a lot of construction recently? If you do not use Smartlink, do you get the pop ups?

I have had popups like that, but not recurring. Mostly caused by high traffic volume backups. Don't know what to tell you. Except try running Google maps with traffic on nd see if there are Yellow or Green traffic marks ahead. Or try even running HERE maps. It will act like Google showing traffic. But Here is where Smartling gets it's traffic from.

If I don’t use the Smartphone Link app then I certainly won’t get any traffic information. I haven’t driven south of S. Academy on I-25 in very many months so I don’t know if there is actually construction there. I don’t know if the messages call out construction, accidents, or merely traffic slowdowns, but since the delay is generally zero I infer that I am being informed of construction without any delay.

I used to go to Fort Carson more than any other destination to use a gym and for my wife’s church. Since the virus struck I almost never go there (or anywhere else!). I went there yesterday to return library books from pre-virus days!

I just went to the CDOT site and there is a construction message there saying that I am slightly abbreviating: “Road Construction I-25 Eastbound I-25 at Academy Boulevard through Fountain (Milemarker 127-135) (through May 2022).” I-25 like all odd numbered roads is north-south so I can’t account for “ Eastbound I-25”. I can’t even make a case for a “very local” east-west segment there. I jump to the conclusion (without facts!) that this construction is the cause of the message with zero delays.

Friday I expect to drive there late in the afternoon when the likelihood of delay is high. I will report, likely by Saturday.

Reminder: the problem isn’t the message, it is the inability to delete the message.

Less joy. I was on the interstate in the middle of a delay without any delay messages. I exited the interstate to local roads w/o many traffic lights but with construction that I was not aware of. The problem recurred. Message after message without any new data after I closed the tab. For a special exiting insult the last message was for zero delay and exactly 0.0 miles of construction remaining! I guess that the system thought I was driving with my ancient eyes closed and with an automated reader reading the message aloud.

The only thing that I am aware of that I didn’t do was to disable the Drive app to be certain that it is not interfering.

I suppose that I should answer the question of why I care. Is this completely unimportant or does it have some relevance? People who live at low altitudes aren’t particularly effected by altitude. (If I am wrong I’d like to hear more.) Traveling between Colorado Springs and Denver in non-summer should include grasping what the weather at 7,400 feet at the Palmer Divide is. When the road conditions turn to crap it is at the town of Monument on the Palmer Divide. Normal bad weather is from COS to Monument or DEN to Monument. Seldom both sides. The important point is that when the weather is crap in Monument the interstate is dead. KAPUT. Not many people (to my knowledge) die there but road conditions are often ghastly. The important point here is that the dumb-a$$ message obscurs the data display which I have set to include altitude. Now,,, I’ve driven this route a gadzillion times and I know the altitude along the path. On other roads I don’t know the altitude and the delay message obscures the routine data. I am merely making the case that knowing the altitude is valuable and the bozo delay messages that recurr makes it difficult to impossible to read.

Without a crisis I wouldn’t call Garmin support on a Monday. I guess that that is what is left.

thanks,,,

Just another day, but today included a trip, Colorado Springs to Denver and back. That means highway maintenance. (When we lived in D.C. for >20 years I95 between D.C. and Richmond was always under construction. The concept of "complete" needs to be invented.) There were delay messages that would either go away by themselves or if I was fast enough I would close their tab and they would magically reappear like all the bad pennies of the world should. The DriveSmart 51LMT-S traffic feature was working as I think it ought!

phranc, I’d like to thank you. Even if I make fun of what I did, I thank you. Everything works correctly now. Perhaps the discovery of phosphine on Venus was central. Perhaps reinstalling the Smartphone Link wad decisive, even if it was the same version. I didn’t suffer the slings and arrows of calling customer service at Garmin. (Perhaps I oughtn’t make fun. The few times that I’ve called them I’ve been very pleased with their service.)

Thank you phranc.

You are very welcome. I started seeing the same thing on my 3597 with Smartlink. I use this on my Bus everyday and there is a lingering construction site I pass 4 times a day. The Eastbound one will delete, but he West bound won't. Turns out there is actually 3 zones there and three notices are popping up. So it appears that it won't delete.

That's an interesting idea. Multiple messages.

Perhaps others know where the traffic data comes from. I poked around and found https://support.garmin.com/en-US/?faq=i34WV8maJa11t7iwvYnz18 which states "All traffic services receive traffic data from HERE."

HERE might be correctly or incorrectly be sending multiple messages.

Thanks again.