Garmin express updates software to 5.40 but no map updates

 

Hi All

New to forum, My nuvi 3597 has not had a map updated in a few years. I downloaded Garmin express and was able to update the software but nothing comes up for maps. It just says device up to date.

Its a lifetime map version so not sure whats going on. So far tried hard reset using the speed button on the map screen (holding lower right while booting does nothing for me), reinstalling express and removing device from both Garmin account and express over 10 times.

I contacted Garmin but the support guy was of little help and promised to email me some file to replace but that didn't go through.

Anyone had this problem or can someone help? I'm in transport so use the thing daily. Really happy with unit so don't want to shell out for another one.

Did not save backup prior to software update.

software version is 5.40
Basemap nr 5.01
details maps 1987-2015 HERE
Gps firm 3.05.10

What

What makes you think you're not up to date map wise? What shows when you look in Settings, Map & Vehicle, myMaps?

--
Where there's a will ... there's a way ... DriveSmart51LMT-S, DriveSmart50LMT-D, Nuvi 2508LMT-D, 1490LMT, 1310, Montana 650T, Etrex 20

Map updated too long ago

kuba999 wrote:

...My nuvi 3597 has not had a map updated in a few years...

It has been said in these forums that Garmin has a policy regarding Lifetime Maps that you must download a map every two years or lose Lifetime Maps. Some exceptions have been mentioned, so I would call Garmin Support again. The emailed file might have fixed this specific problem. Check your email spam settings so that Garmin email is accepted.

dobs108 smile

Here's the policy straight from the horse's mouth

dobs108 wrote:
kuba999 wrote:

...My nuvi 3597 has not had a map updated in a few years...

It has been said in these forums that Garmin has a policy regarding Lifetime Maps that you must download a map every two years or lose Lifetime Maps. Some exceptions have been mentioned, so I would call Garmin Support again. The emailed file might have fixed this specific problem. Check your email spam settings so that Garmin email is accepted.

dobs108 smile

http://www.garmin.com/us/maps/numaps_lifetime

A product will be deemed to be out of service and its useful life to be ended if no updates have been downloaded for such product for a period of 24 months or more.

As much as this is and has been the Garmin policy for quite a while now, I don't know that I've ever read a report of someone confirming that their device lost its lifetime update due to the 24-month issue.

I agree that contacting Garmin about the issue is what the OP should do. Another issue that may make it tough for us to help is that few of us here have any experience with updating a map of Australia which I assume is what the OP is trying to do.

He indeed may be SOL.

He indeed may be SOL.

I tried to update a unit I got for free from a friend that had NEVER had the Lifetime maps updated he said. He said he could not figure out the process.

I tried to update the unit. "No Updates Available". Finally via Garmin TS and they basically said it had been registered in 2014 and never updated and I should read their policy. Sorry.

I don't care because this unit will be used locally only and the roads here haven't had major changes in years. Can't complain, after all it was free. The individual I gave it to was VERY HAPPY to get it AS-IS.

--
I never get lost, but I do explore new territory every now and then.

As another post about

As another post about Garmin.... and 24 month thingy.....

Neighbor has a Nuvi 50 that they claim they've had for 3 years...

When I told them about the 'new' 24 month limitation that Garmin has imposed, they gave me the "Deer in the Headlight" look...
They had NO IDEA how to upgrade maps... or where to begin...
So I took their unit, registered as mine, and updated the maps....
WHICH HADN'T TIMED OUT YET.....Though Neighbors claimed it was 3 years or more old...

Did it again a couple months ago... I don't mind.... I'll help keeping them current...

All I know is I continue to get Map Updates for my lowely, limping Nuvi 660.... and I'll keep running it until it flat out DIES!!

--
A 2689LMT in both our cars that we love... and a Nuvi 660 with Lifetime Maps that we have had literally forever.... And a 2011 Ford Escape with Nav System that is totally ignored!

To JanJ: That's a different

To JanJ:

That's a different scenario.

They had not registered the unit.
When you registered the unit the clock started ticking.
Garmin seen it as a new unit, so of course you got to update the maps.

--
I never get lost, but I do explore new territory every now and then.

Not registration

Registration has nothing to do with it. The clock starts ticking the first time the unit is turned on and acquires satellite signal.

Checked spam they sent

Checked spam they sent nothing. Might have to contact support again. Life time maps in book is life time maps so a little surprised that I lose map updates after only 2 years. Thanks all for the replies last time I updated was 2015.

Downloaded today

No issues in install.

--
Nuvi 3597 LMT

Try Garmin support again.

I think I would try Garmin support again (call, not email) and try to convince them to reinstate your lifetime update as you were not made aware of their 2 year policy. Be nice, but firm and if you don't get help from the first person you talk to, ask to speak with a supervisor.

--
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Call?

kuba999 wrote:

Checked spam they sent nothing. Might have to contact support again. Life time maps in book is life time maps so a little surprised that I lose map updates after only 2 years. Thanks all for the replies last time I updated was 2015.

Kuba999, I'm not sure if this holds true in Oz, but here in the States it's been reported often that contacting Garmin by phone is better than email, especially for odd situations. Results are faster, more accurate and at times it's been found that a phone rep will offer something above and beyond the actual offerings based on warranties, terms of conditions, etc.

Huh?

billybovine wrote:

Registration has nothing to do with it. The clock starts ticking the first time the unit is turned on and acquires satellite signal.

And just how does Garmin know that?
The device is a receiver only.

--
I never get lost, but I do explore new territory every now and then.

Have

KenSny wrote:

And just how does Garmin know that?
The device is a receiver only.

Have you gone into the diagnostic pages and seen all the stuff that gets stored in there. Wouldn't be surprised if data stored there is read when you attach to Garmin to do map or system updates or is written to something like the garmindevice.xml file on the Nuvi

--
Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Drive 52, Garmin Backup Camera 40 and TomTom XXL540s.

Yes it's a receiver only for

Yes it's a receiver only for satellites. That is until it is plugged into a computer and connects with the Garmin servers to update the map. It's in the manual somewhere.

Again,Turning the unit on

Again,
Turning the unit on and using it (first scenario) and never updating or registering it is quite different than plugging it into a computer and connecting to Garmim or Garmin Express, etc, (second scenario).

Garmin would never know the unit was ever used in scenario #1. (Which is basically turn it on and acquire signal/satellites.)

I suspect there is a large number of users who NEVER update, or register, the unit after purchase.

--
I never get lost, but I do explore new territory every now and then.

oz?

CraigW wrote:

Kuba999, I'm not sure if this holds true in Oz...

Craig, kuba999 is not in Oz. alandb is closer to Oz than any of us!

dobs108 razz

More, from what I remember (which could be wrong)

KenSny wrote:

Again,
Turning the unit on and using it (first scenario) and never updating or registering it is quite different than plugging it into a computer and connecting to Garmim or Garmin Express, etc, (second scenario).

Garmin would never know the unit was ever used in scenario #1. (Which is basically turn it on and acquire signal/satellites.)

I suspect there is a large number of users who NEVER update, or register, the unit after purchase.

I do believe the 24-month clock starts ticking from "first use" or last map update, whichever occurred last rather than from registration. And although I agree that Garmin won't initially know when "first use" was, they can probably learn this from data sent to Garmin when the GPS is connected to a computer as is the case when using Garmin Express or GarminMapupdater. Garmin therefore could know that a 24-month "no update" occurred for a device before offering a map update to a device, whether the device has been registered or not. Therefore, a GPS that has been used for 24 months or more but never connected to a computer to register or update maps or software could still disallow a map update if the 24-month with no updates clock is exceeded and would also use this first use date for warranty coverage.

First use: my understanding is that "first use" is not when the GPS was first turned on but rather is when the device was first turned on and observed to move a specified distance, possibly 2-3 miles. Garmin allows a device to be turned on but not moved without starting the 24-month clock so a quick power up to see that the device turns on does not start the clock ticking for map updates or warranty coverage, etc.

I'll try looking around for the "first use" = turn on plus travel distance but if someone else finds it first, feel free to reply.

Oh

dobs108 wrote:
CraigW wrote:

Kuba999, I'm not sure if this holds true in Oz...

Craig, kuba999 is not in Oz. alandb is closer to Oz than any of us!

dobs108 razz

Ah, I was going my kuba999's account info listing "melbourne oz" as his/her location. I need Toto to advise me I guess even though I do assume that none of us are in Kansas.

Well...

CraigW

There is no way the satellite knows, and records, my use of the GPS signal being received by my Nuvi(s). Can't speak for any of the devices made and released since 2015. But a receiver is just that no 2-way communications will take place. I fail to see why this is so hard to understand.

Now, plugging it into your PC and ALLOWING it to update maps, or any software allows GARMIN to "see" the device (XML file) and it's ID. So then, and only then, does it see the device in "use". In the old days you had to go to the GARMIN website to register the device, of course many people may have done that for warranty reasons alone. I remember that early on, all you needed was the serial # and model # to register the device.

--
I never get lost, but I do explore new territory every now and then.

Agreed

KenSny wrote:

CraigW

There is no way the satellite knows, and records, my use of the GPS signal being received by my Nuvi(s). Can't speak for any of the devices made and released since 2015. But a receiver is just that no 2-way communications will take place. I fail to see why this is so hard to understand.

I agree completely. I haven't challenged this nor has anyone else in this thread. confused

It seems reasonable...

CraigW wrote:
KenSny wrote:

CraigW

There is no way the satellite knows, and records, my use of the GPS signal being received by my Nuvi(s). Can't speak for any of the devices made and released since 2015. But a receiver is just that no 2-way communications will take place. I fail to see why this is so hard to understand.

I agree completely. I haven't challenged this nor has anyone else in this thread. confused

Since all kinds of information is stored by Garmin software inside the unit, it certainly wouldn't surprise me if there's a "time of first use" or "time of first satellite acquire" field saved somewhere. If you never log in to a Garmin computer, then no one cares when the first satellite was acquired. If you do eventually log into a Garmin computer, then they have that information.

Phil

--
"No misfortune is so bad that whining about it won't make it worse."

Didn't know about the 2 year

Didn't know about the 2 year thing. Hope its not true. Going to update my Garmin now.

Gentlemen

I have the following as a signature:

Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514

When you turn on your device for the very first time it's possible to know when exactly the unit aquired satellite reception.

It's written in the GarminDevice.xml therefore the registration process is secondary. Garmin is able to know if someone has been using their GPS for the last 5 years and has never yet taken the time to register or update it wink

See the following thread http://www.poi-factory.com/node/31245

Cheers smile

P.S. Here's what Garmin states about it's nuMaps Guarantee program (I added the bold for easier comprehension)

If you have purchased a new1 Garmin automotive device, the nuMaps Guarantee grants you one or more free map updates if a newer map than the preloaded map in the device is available, or a newer map is released within 90 days from the device's first satellite acquisition. (See notes for exclusions or limitations.)

To check this, download the Garmin Express program at www.garmin.com/express and install any available map updates within 90 days of first acquiring satellites on the device.

Notes:

This offer is non-transferable.

You will not qualify for the free map update(s) if it has been more than 90 days from the device's first satellite acquisition.

Free map update(s) will not be available for download after 90 days from device's first satellite acquisition if not used.

1Refurbished or newly overhauled devices may also be applicable. To check if an update is available, and to review the entire nuMaps Guarantee policy, visit the nuMaps Guarantee page at the following link and enter your device serial number: www.garmin.com/numaps. Or you can download the Garmin Express program at the following link to check for any available updates: www.garmin.com/express

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

Thanks for posting this. We

Thanks for posting this. We purchased a spare Nuvicam from Costco last November that I haven't updated. I will not let the 24 months pass now (not even 6 months). Wow, great info.

Called GARMIN again and they

Called GARMIN again and they asked me to send the xml file. A few days latter they emailed me saying maps are good to go and downloading via express as we speak. Thanks for all the help!

Kudos

kuba999 wrote:

Called GARMIN again and they asked me to send the xml file. A few days latter they emailed me saying maps are good to go and downloading via express as we speak. Thanks for all the help!

That's great. Kudos to Garmin's telephone Customer Service. grin