Just updated my Garmin 265W to new Map Update using Garmin Express on my Macbook pro. When it was finished it said it was a successful update now my screen is frozen. Cain't do a hard reset because you need to use the screen to do it. Anyone with suggestions?
Can you shut down the unit with the power switch? You may have to hold it a few seconds.
If you can shut it down, will it turn back on? If so, at what point does the screen freeze?
What is shown on the screen when it is frozen?
If you plug the device into your computer, will it go into mass storage mode where you can access the files?
By the way, welcome to POI Factory.
Welcome to the site.
We usually recommend the following.
There is a "Learn" button in the upper right of this page next to "red light cameras" that takes you to a Getting Started page. It is worthwhile visiting this page.
To make navigation easy, most browsers provide the following option. When you want to follow a link - but still keep your current page open - you can hold down the "Ctrl" key as you left-click on a link. That action will open a new "Tab" in your browser up on the "Tab" bar. When you then left-click on that new "Tab", you will follow the link - leaving the "Tab" you are now reading open and available to click on and return here.
So, using the "Learn" link, you might try the "Ctrl" - left-click sequence and then return here. You can return by either "X-ing" out of the "Getting Started" page (using the "X" on the "Tab" itself) or just left-clicking on the "Tab" for the page you are on right now.
Note that the Learn Button will give you access to two valuable reference pages -
the "Index" to all of the FAQs (Frequently Asked Questions) and the Glossary of Terms and Links.
Since you are new here, I encourage you to go through a couple of the Tutorials.
The first link makes sure the settings on your computer are such that you can do more advanced POI loading.
The next link helps you make a backup of your GPS by attaching it to your computer. (NEVER do anything to your GPS until you have a backup). It also assures that you put your (newer) unit into a state where you can see all of the folders there.
jgermann, I know you are trying to be helpful, but I'm sure how this particular "cut and paste" post encouraging the OP to "learn" will help them with this specific situation. The OP does not appear to be asking anything about loading Custom POIs or "learning" how to do that. They appear to be having a problem with a firmware update.
I agree that my "Welcome" post will not solve the specific problem(s) posted by new members of our site. However, I do think that it is important for our new members to know where they can find answers to other questions that will inevitably come up. And, we cannot stress enough the need to have backups.
Your boilerplate has a purpose and is appropriate in some threads from new posters, not all. Just because a person is a new poster to this site doesn't mean they are a new user. In this case I agree with Motorcycle Mamma in that it was both off topic and inappropriate given the context of the query.
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