Reducing Problems with Garmin Software

 

As most know, there have been numerous problems with Garmin software lately. Fortunately, I have not experienced similar problems and want to offer one reason why that might be the case.

I use Revo Uninstaller (as do a few of our other members like Malaqueman and williston)

I just have read the thread Garmin Basecamp 4.3.1 For The PC where several members have already had problems in upgrading. I wondered whether my technique of using Revo Uninstaller to uninstall previous versions of software before installing the latest version would protect me and it did. I always run in "Advanced" mode.

Let's make note of the fact that Revo first runs the uninstall program that is part of the software package itself. THEN, it look around for items that the package uninstaller left behind.

When I uninstalled version 3.2.1 of Basecamp in "Advanced" mode, Revo found 1,341 leftover registry keys and 2568 files/folders.

The BaseCamp install program (BaseCamp_431.exe) offers to run BaseCamp when it finishes its install which I let it do. I got an error message that it could not find a device (which was true) and that it found an error relating to the fake 765 that I have on a flash drive - neither of which caused a problem running BaseCamp. When I hooked up the "real" 765, BaseCamp set about reading the NA map for the device and offered to make an "adventure" of some "tracks" that it found.

Of course I was floored by the number of "leftovers" the Garmin uninstaller had left behind. So, I thought I would check out what another uninstall of BaseCamp would do.

This time Revo found "only" 999 leftover registry keys and 265 files/folders.

As a side note, let me comment that I always download software I am going to install into a folder on the C: drive called MyDownloads. I use subdirectories to keep track of various products, so I have a Garmin subfolder which itself has a BaseCamp subfolder. Because I have been making "image" backups of my computer for many years, I could, if need be, use the rescue disk for the backup software package I was using at the time and get old software installers back.

I am convinced that a lot of the "install" and "upgrade" problems that members are having is due to conflicts with previous versions plus leftover files/folders that confuse the new installers. So, if you want to give Revo a try, here is how to get it.

Go to http://www.revouninstaller.com/revo_uninstaller_free_downloa...

My suggestion is that you scroll to the very bottom of the screen and choose the download option for
Revo Uninstaller Freeware Portable

I am a big fan of open-source, portable software. Note that this kind of software executes without ever "installing" itself in the Registry. Thus it does not conflict with other software that you have previous installed.

1. Create a folder to hold the download. In my case this would be C:|Portable Freeware\Revo Uninstaller.
2. Download the package into your folder
3. Open the folder
4. Unzip the file revouninstaller.zip into the folder "Revo Uninstaller" (note it will suggest "Revo Uninstaller Portable" but I backspace through the previous backslash.
5. Now, I usually
 5.a open the folder "revouninstaller-portabler" that the unzip created
 5.b "copy" all of its content
 5.c go up one level in the directory tree
 5.d paste all of the files
 5.e delete the folder "revoinstaller-portable" from which I just did the copy of files and folder
6. Finally, since I use Revo on a routine basis, I right click on the file "Revouninstaller.exe" and do a "Send to ... Desktop" so I can find the program easily.

When you fire up Revo Uninstaller, it will scan your computer looking for the same information that you would find in Start > Control Panel > Programs and Features. What I like to do is to have Revo order its display in descending "Installation Date" order.

Why?

Well, whenever I install anything, I go to Revo to make sure that whatever package I just installed did not itself contain a potentially unwanted program that the main package never gave me an opportunity to decline.

In my case, since I had just installed Garmin Basecamp, I expected to find it at the top. What I did not expect to find was a new version of "Garmin USB Drivers". However, this would be something I would want because it was obviously an update to the previously installed driver package.

You might want click on the "Company" tab and scan the Garmin programs. At least Garmin starts all of their package names with "Garmin". This is not true of other vendors and this is another way to look for potentially unwanted programs.

I have over 10Gb of Garmin maps on my computer. I have never had a problem with new maps conflicting with old ones but I have to wonder why I need all of these maps on my computer, especially since I will have one or more image backups of them.

Another thread post - http://www.poi-factory.com/node/42593?page=0#comment-363998 - uses maps to get BaseCamp to work.

Thank You

I had never used Mapsource or Basecamp. I d/l'ed BC to plan a 21 day motorcycle trip. At first I thought it was working until it sent me down secondary roads.
Then I tried Mapsource, which did what I wanted (expected?) but I prefered the BC UI and went back to BC. I just couldn't get it to work and it kept getting worse, crashing, looping back to previous waypoints.

I saw this thread and installed Revo (free) and it deleted everything associated with Garmin.
After a fresh install of BC it's been working (still with the quirks many discuss), but at least I have my trip planned.

--
Nuvi 2598LMTHD

Revo Uninstaller + Basecamp

Since there are many positive comments regarding Revo Uninstaller, I decided to give it a try a few months ago to rid my system of Basecamp smile

I used the advanced mode and all seemed to have gone well except I noticed that there were certain files/folders that were left behind after the program had finished running.

I remember that my CCleaner would still see the start up folders in the registry therefore I immediately deleted them with the CCleaner.

I started exploring a little and also found an empty Basecamp folder either in my Program Files (x86) or ProgramData and deleted it.

Overall I'm pleased with Revo Uninstaller and will continue using it in the future but I'll certainly continue searching here and there to insure that there wasn't anything that was overlooked wink

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

Be Aware

I have used Uninstaller Pro for quite sometime and never had a problem. A few months back I was removing Garmin Express and without paying too much attention I deleted all the leftovers. What I found was that everything Garmin had been removed. Apparently Garmin Express had buried itself in all Garmin programs and when I deleted leftovers everything Garmin was deleted. shock

Edit

I can't edit my previous post but the leftovers were encountered when uninstalling Basecamp and Garmin Express.

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

Weird

Ours when there's no destination (like using it for rlc alerts), it seems to choose one for us.

The top bar will say 16 min to the grocery store no traffic. Reboot it and behaves normally again, then does the above, home, 69 min, no traffic.

I have always used Revo uninstaller free

It gets rid of a lot of leftover crap. I use it in the advanced mode.

--
Nuvi 2460LMT.

Revo rocks.

Been using it for a long time. GeekUninstaller for those programs Revo doesn't see.

--
(2) Nuvi 1450LMT + 3597LMTHD + 2557LMT + DS61LMT-S Boston MA

Previous installs?

canuk wrote:

...
I used the advanced mode and all seemed to have gone well except I noticed that there were certain files/folders that were left behind after the program had finished running.
...

I am quite surprised that Revo failed to find all of the files associated with the package that you uninstalled. Is it possible that you had done a previous install and uninstall using Control Panel?

Look at files

jjen wrote:

I have used Uninstaller Pro for quite sometime and never had a problem. A few months back I was removing Garmin Express and without paying too much attention I deleted all the leftovers. What I found was that everything Garmin had been removed. Apparently Garmin Express had buried itself in all Garmin programs and when I deleted leftovers everything Garmin was deleted. shock

I agree. This happened to me also but I just reinstalled the packages that I wanted. This might be a blessing as it should make sure that various older Garmin packages do not interfere with later versions

double post

my bad

uninstaller

I have used Uninstaller Pro and revo and some times you have to reboot your system for it to remove protected files, but I have also found they both leave reg files and empty folders at times and you have to delete them manually ! if you don't know much about registry files "don't touch them" you can brick your puter I know I have done it and had to reinstall my system. the same goes for graphic and audio updates ive updated my graphic card and had games not start or crash. a lot of updates give you the option to remove the older version's first

@ Jgermann

I downloaded the free portable version of Revo Uninstaller after having read your positive comments concerning this program. I printed the 28 page user guide in order to fully understand and properly use it.

I recently bought a new computer (upgrading from Windows xp to Windows 7) therefore this was my first uninstall of Garmin Express and Basecamp.

After having deleted both programs, CCleaner saw the Garmin express startup in the registry and an empty Basecamp folder in the program files(x86) or program data and all I had to do was delete the folder.

Did Revo not find both above items or was it user error, I have no idea, both scenarios are possible.

If ever you do a test in the future using the free Revo portable version and delete both Basecamp and Garmin Express and don't find any leftovers we'll know for a fact without a doubt that it's user error smile

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

I've been lucky not to have

I've been lucky not to have any problems. Yet.

@canuk

Had you done a computer shutdown and restart, there would not have been a Garmin Folder (highest level) nor a start up item.

I am saying this because I went to my laptop which is running Win 7 Pro 64 bit and installed Express and Basecamp (which was a first time installation). I attached my 765 and let Basecamp get the 2015.1 map, so it grabbed a bunch of disk space.

Then I used Revo (free) to uninstall both programs. I have an advantage on my computers that you probably do not have in that I have installed Startup Monitor from Mike Lin. This is an ancient program but it still works for me and all OSs. What it does is notify me whenever any program tries to put something into startup.

What I saw was that the uninstall program for Express put something (run once) into startup (I allowed it). After the uninstalls finished, I checked and, yes, I did have the high level Gamin folder.

After a shut down and reboot, the Garmin folder had been deleted by the "run once" entry.

So, what you saw was exactly corrent.

In a perfect world

Programs should come with their own uninstaller that totally removes them if desired.

garmin software

is the equivilent to a virus

--
Never argue with a pig. It makes you look foolish and it anoys the hell out of the pig!

Revo Uninstaller

Revo has always found leftovers form an uninistall after I used the control panel in windows to uninstall a program.

I try to use Revo the first time instead of the control panel now.

Other features

I have had this program for some time now.Back to Windows 98 or Windows Me I think. Most cases it will remove everything using Advance removal, but in rare cases. I have had to go back and delete some files.

Most users may not be aware of it but it will do more then just remove programs. Under Tools you will see Autorun Manager,Windows Tools and Junk File Cleaner.A alternate for those who may not prefer options in Windows.

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

Thanks jgermann for the tip

Next time I delete a program I'll do a reboot smile

--
Nüvi 255WT with nüMaps Lifetime North America born on 602117815 / Nüvi 3597LMTHD born on 805972514 / I love Friday’s except when I’m on holidays ~ canuk

Seen it

canuk wrote:

Since there are many positive comments regarding Revo Uninstaller, I decided to give it a try a few months ago to rid my system of Basecamp smile

I used the advanced mode and all seemed to have gone well except I noticed that there were certain files/folders that were left behind after the program had finished running.

I remember that my CCleaner would still see the start up folders in the registry therefore I immediately deleted them with the CCleaner.

I started exploring a little and also found an empty Basecamp folder either in my Program Files (x86) or ProgramData and deleted it.

Overall I'm pleased with Revo Uninstaller and will continue using it in the future but I'll certainly continue searching here and there to insure that there wasn't anything that was overlooked wink

My experience has been that uninstallers are not all that smart, they basically have two functions: 1. run the uninstall program associated with program to be removed and 2. scan registry for left-over keys associated with the program removed. Revo I'm sure does this well as does Advanced Systems Care, Jet Clean, Glary Utilities, and Ccleaner.

What none of them seem to do is what your described above - remove left over directories and start item folders, guessing because they like the free advertising. Recommend you do this manually when you uninstall any program - take a stroll in Programs and Programs X86 and you'll be surprised what's still there.

When installing a program, be very careful not to install other software 'pebbled' by the manufacturer - like McAfee when installing Flash Player, or Google Chrome when install Avast.

As for Garmin software - I've only encountered issues with Garmin Express - seem associated with new versions and uninstalling old version and installing new version fixed it.

--
Garmin Drive Smart 61 NA LMT-S

Turn off my trend

johnnatash4 wrote:

Ours when there's no destination (like using it for rlc alerts), it seems to choose one for us.

The top bar will say 16 min to the grocery store no traffic. Reboot it and behaves normally again, then does the above, home, 69 min, no traffic.

Sounds like your Garmin has the "My trend" feature. It learns your driving habit over time and try to predict where you would like to go if it detects a "trend". It could be rather annoying.

You could turn it off, if it becomes a bother. I turned mine off.

Thanks

charlesd45 wrote:

I have had this program for some time now.Back to Windows 98 or Windows Me I think. Most cases it will remove everything using Advance removal, but in rare cases. I have had to go back and delete some files.

Most users may not be aware of it but it will do more then just remove programs. Under Tools you will see Autorun Manager,Windows Tools and Junk File Cleaner.A alternate for those who may not prefer options in Windows.

Thank you. I guess I just used the uninstall feature and had not explored the other menu items. The junk files cleaner found a long list of items.

jgermann wrote:When I

jgermann wrote:

When I uninstalled version 3.2.1 of Basecamp in "Advanced" mode, Revo found 1,341 leftover registry keys and 2568 files/folders.

My comment would be that any uninstaller that leaves behind that much is not an uninstaller at all and needs serious work. Shame on Garmin.

I would also comment that any software that needs to install 1,341+ registry entries is probably pretty sloppy to begin with! Shame on Garmin.

Next, I would point out that while there is a 30 day trial of Revo available, it isn't free. And frankly, we PC users shouldn't need a third party uninstaller anyway. If a third party program can be effective, why can't the original program be effective?

Lastly, has anyone tried the Windows uninstaller? Or does it simply try to use the Garmin uninstaller?

Addendum, I should point out that any upgrade should not require an uninstall in the first place. Shame on Garmin.

Thanks

Thanks for info

Revo has a paid and a free version

The free version does everything you need it to do.

--
Nuvi 2460LMT.

Not quite....

Sixeye wrote:

Lastly, has anyone tried the Windows uninstaller? Or does it simply try to use the Garmin uninstaller?

When a program is installed, the manufacturer has the installer document (in a way) the steps it took when it installed. These are placed in a file in Windoze. This is what the Windoze Uninstaller uses to uninstall a product. Again, it's only as good as the manufacturer's QA process to get it working well. (Shame on Garmin...)

--
Striving to make the NYC Metro area project the best.

More thoughts

I wondered what "Ask Leo" had to say about uninstallers. Here is one thought

Leo wrote:

Perhaps somewhat surprisingly, uninstalling software can actually legitimately leave things behind.

A good example is an application that saves all of its settings and your configuration options in the registry. They might be left behind so that if you later re-install the application, or a later version of it, the settings have been preserved. Depending on the application and the quantity of settings or customizations, this can be a huge time saver.

Or not, if you never actually reinstall the application.

Now, a really good uninstaller might ask just how much you want to uninstall. Sadly, there aren't many really good uninstallers out there. Typically, they decide what they're going to do, and do it.

I actually think it is worthwhile to follow this link to another of Leo's commentaries. I say this because we all seem to have used several Garmin apps in addition to Express (which it seems lots of people uninstall). Leo makes some sense out of the leftovers we have found when we uninstall.

http://ask-leo.com/what_do_i_do_about_all_the_leftovers_afte...

Revo Uninstaller Pro

I use Revo Uninstaller Pro and have been using it for years. There have been times when it has removed files from one program I use called NTI Media Maker 8 making it unusable, but a reinstall overcomes that.
But that can be avoided by very carefully looking at all the files Revo wants to remove.

One FREE program is wicked to remove and that is COMODO INTERNET SUITE !!! There is actually a small program to remove any traces of it.

Another wicked one to remove is NORTONS !!! You actually have to go to their website to download a NORTON remover.

I also have a program to remove hard to remove files, you point it to the file or folder and on the next bootup it removes the file.

--
Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, DriveSmart 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.

Uninstaller

Melaqueman wrote:

Another wicked one to remove is NORTONS !!! You actually have to go to their website to download a NORTON remover.

McAfee has the same problem.

Revo

I'm a fan of Revo as well. I've used the program for a number of years and found that it works well in removing all traces of programs that I no longer use. As for Base Camp and it's recent update, I was very surprised to see the many left overs that were still in the registry. Maybe they will be able to clean it up somewhat but I won't hold my breath.

--
Eric M - Nuvi 2555 - IBA 46658 - TOH 151 - 2006 Honda Goldwing 2009 Honda Shadow -

@emarsh5009, Welcome

Welcome to the site.

Sorry that I have not welcomed you sooner. Even though you have been with us for a couple of months, we want to make sure that you have done several things that will make your devices give you maximum pleasure.

There is a "Learn" button in the upper right of this page next to "red light cameras" that takes you to a Getting Started page. It is worthwhile visiting this page.

To make navigation easy, most browsers provide the following option. When you want to follow a link - but still keep your current page open - you can hold down the "Ctrl" key as you left-click on a link. That action will open a new "Tab" in your browser up on the "Tab" bar. When you then left-click on that new "Tab", you will follow the link - leaving the "Tab" you are now reading open and available to click on and return here.

So, using the "Learn" link, you might try the "Ctrl" - left-click sequence and then return here. You can return by either "X-ing" out of the "Getting Started" page (using the "X" on the "Tab" itself) or just left-clicking on the "Tab" for the page you are on right now.

Since you are fairly new here, I encourage you to go through a couple of the Tutorials.

The first link makes sure the settings on your computer are such that you can do more advanced POI loading.
http://www.poi-factory.com/node/30393

The next link helps you make a backup of your GPS by attaching it to your computer. (NEVER do anything to your GPS until you have a backup). It also assures that you put your (newer) unit into a state where you can see all of the folders there.
http://www.poi-factory.com/node/30394

Let us know how we can help you enjoy your GPS.

interesting

Pillowcase wrote:
johnnatash4 wrote:

Ours when there's no destination (like using it for rlc alerts), it seems to choose one for us.

The top bar will say 16 min to the grocery store no traffic. Reboot it and behaves normally again, then does the above, home, 69 min, no traffic.

Sounds like your Garmin has the "My trend" feature. It learns your driving habit over time and try to predict where you would like to go if it detects a "trend". It could be rather annoying.

You could turn it off, if it becomes a bother. I turned mine off.

I didn't realize there was such a feature.

It's funny now in the workplace, with SOX and HIPPA and all the regs, that technology often violates them so innocently. Recently a coworker couldn't find her voicemails, so IT forwarded them to her.

In the olden days (like 5+ yrs. ago), systems were designed such that an admin could not do such a thing, they could reset a pwd, but they cannot know what the pwd is nor could they access a box. Today, anything goes!

flashback

I haven't read that much about uninstalling program since Windows 3.x-9x. You think that somebody will inform Garmin that for many years uninstall module is part of every program. And it should work without need to use zillions of third party software.

If anything says a lot about poor quality of Garmin software and incompetence of theirs programmers is this threat, plus every one of few last updates, maps updates included.

flashback

double.