Nuvi 3490 voice control

 

Hi everybody,

Got a nuvi 3490 updated to latest 2014.20 map and running firmware 7.90. If I use voice command "find address" the unit shuts off. Other voice commands seem to work fine and navigating touch screen to find address works fine as well. Garmin support says to reload maps which will also reload possible corrupt voice command (ASR) file. Anyone else have this problem? If it's firmware others must have same problem. I'd rather not download maps again if it doesn't fix anything with my slow internet connection. Haven't tried an older backup nor resetting GPS yet but I know this command worked fine before. Could someone try this and let me know?
Thanks

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Garmin Nüvi 660 & 3490LMT with ecoRoute HD, Nüvi 855 gone to GPS heaven

Have

Have you done a reset on the 3490 since you last updated the firmware? Often this clears wierd problems like the one your having. I doubt the maps have anything to do with it.

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Nuvi 350, 760, 1695LM, 3790LMT, 2460LMT, 3597LMTHD, DriveLuxe 50LMTHD, DriveSmart 61, Garmin Backup Camera 40 and TomTom XXL540s.

Make a backup of your favorites before the reset

.

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Nuvi 2460LMT.

Think it's the Microphone

Played around with the unit some more, now no voice commands work at all. Paired my phone with it via BT and it does not pick up any sound through the mic when making or receiving a call. So I'm guessing the mic/circuit died. Too bad kinda liked that feature for searches. Oh tried reinstalling maps as per Garmins support, to reload the ASR files, no help. Did a reset, no help. 2yrs old out of warranty of course. Thanks for the help, still seems to work fine otherwise.

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Garmin Nüvi 660 & 3490LMT with ecoRoute HD, Nüvi 855 gone to GPS heaven

Write Garmin and explain issue

Reester,

I invite you to read about my similar problem (and quick replacement of 3590 - 16 months old, this past month), per this discussion at gpsreview.net :

http://forums.gpsreview.net/viewtopic.php?t=28128

I use the same username of "nuvifan" at the other forum. Follow thru the discussion, as I updated with my actions with Garmin...and final report, with complete satisfaction with a refurb 3590.

In case you have any problems accessing the thread, it is entitled "Nuvi 3590 Audio Problems" (first posted August 13; last post August 24).

Got it working

Prior to reading your thread nuvifan, my curiosity got the better of me. But thanks for posting your experiance.
I decided to open the unit and disconnect the battery for a complete "reset" of all circuits. I have seem similar problems with other battery operated devices where a software "reset" does not always reset the hardware circuits. I figured it's out of warranty anyway what's the harm. The gamble paid off. I let it sit with the battery disconnected for a few minutes and put everything back together. And voila, voice commands all work again. Guess it wasn't the mic but an amplifier circuit or something. Perhaps it was static that messed it up, who knows.

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Garmin Nüvi 660 & 3490LMT with ecoRoute HD, Nüvi 855 gone to GPS heaven

Good Job

I would have never thought disconnecting the battery would fix it. Sometimes perseverance can be very rewarding.

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Nuvi 2460LMT 2 Units

Lucky

It was a crap shoot, I know. But I works perfectly again. I gave Jill all kinds of commands driving home from work. And unlike my wife, she listened to me once more. wink
Worst part though was getting this thing opened up. It snaps together and is taped with double sided tape on the inside in a few places along the edges. I almost gave up not wanting to break any tabs inside or deform the metal back plate. Now I know the battery is sort of user replaceable when the time comes.

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Garmin Nüvi 660 & 3490LMT with ecoRoute HD, Nüvi 855 gone to GPS heaven

Helpful Information

@reester

Some Nuvi's are easier to open than others. But you should use the proper tools to open it without causing damage.

Here is a link to show a video on how to replace the battery on the 3490. There is a sequence on using the tool to open it.
http://www.newpower99.com/ProductDetails.asp?ProductCode=GAR...

Whenever I want to know how to replace battery I use Google and type in "Battery Replacement Nuvi 3490 (or whatever model). When I see the Newpower99 link that's where I go.

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Nuvi 2460LMT 2 Units

Tools

I just recently replaced the battery in an older iPod Touch 3rd Gen for $7.00 and from what I see in the Newpower99 video the tools are the same for an iPod Touch and a Garmin Nuvi.

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Nuvi 350 long gone, Nuvi 855LMT, Nuvi 2797LMT, DriveSmart 50 LMT-HD, 3790LMT now my daughters. Using Windows 10. DashCam A108C with GPS.

Tool Kits

Melaqueman wrote:

I just recently replaced the battery in an older iPod Touch 3rd Gen for $7.00 and from what I see in the Newpower99 video the tools are the same for an iPod Touch and a Garmin Nuvi.

Agreed, most tools designed for opening small electronic devices will open the Nuvi's. I know some Nuvi's require a T-5 Torx screwdriver.

Here's a link for a cheap tool kit that should open all Nuvi's. For 2.84 plus free shipping you can't go wrong.

http://www.amazon.com/Screwdriver-Opening-BlackBerry-Blackbe...

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Nuvi 2460LMT 2 Units

Proper tools

Agreed, proper tools are always good to avoid damage and make the job easier. I should probably get one of those kits with the plastic opening tools. My finger nails are not the proper tools I know. I have all the small screw bits in a kit which is invaluable. Thank you guys for the tool link and the newpower99 link, I'll be placing an order. My battery in the 3490 is still good but I need one for my old 660. Again thanks.

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Garmin Nüvi 660 & 3490LMT with ecoRoute HD, Nüvi 855 gone to GPS heaven

Another option

reester wrote:

Agreed, proper tools are always good to avoid damage and make the job easier. I should probably get one of those kits with the plastic opening tools. My finger nails are not the proper tools I know. I have all the small screw bits in a kit which is invaluable. Thank you guys for the tool link and the newpower99 link, I'll be placing an order. My battery in the 3490 is still good but I need one for my old 660. Again thanks.

Not to knock newpower99, but you may also want to check with these folks for batteries, tools, and comparison pricing:

http://www.batteryship.com/htmlos/htmlos.cgi/batteryship/cat...

Be Careful

reester wrote:

My battery in the 3490 is still good but I need one for my old 660. Again thanks.

Battery replacement on the 660 (and 3XX series) is not as easy as most newer units. It is very easy to damage the LCD and touchscreen ribbon cables going to the main board. You also have the antenna to deal with.
Watch the video and take it slow as not to damage anything.

http://www.newpower99.com/ProductDetails.asp?ProductCode=GAR...

As CraigW indicated there are other sources to get batteries & tools, nut the Newpower99 videos are an excellent source to show how its done.

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Nuvi 2460LMT 2 Units

Been in there before

Yes the 660 is not the easiest unit to get into. I've actually replaced the touch screen digitizer on mine a couple of years ago. Should have done the battery at that point too, but it was still holding somewhat of a charge then. Now it lasts all of 2 or 3 minutes. Not a huge deal as it is only used with the power cable anyway.

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Garmin Nüvi 660 & 3490LMT with ecoRoute HD, Nüvi 855 gone to GPS heaven