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Garmin nuvi 50LM Boot problem

 

I have owned a Garmin nuvi 50LM for about 10 days (purchased it for a vacation) and we are 3 states away from home and it keeps freezing on the screen that shows Garmin. Does anyone have any suggestions?

Thanks,
Kari

--
Karissa Marie Garmin Nuvi 50LM

First off

mskarissamarie wrote:

I have owned a Garmin nuvi 50LM for about 10 days (purchased it for a vacation) and we are 3 states away from home and it keeps freezing on the screen that shows Garmin. Does anyone have any suggestions?

Thanks,
Kari

Let me welcome you to the factory.

Secondly, Have you gone to Garmin's web site and checked for updates and registered your unit?

Some of the things you should do will include doing a complete backup of your unit's software and settings. The 50LM is a good unit, and there are several tricks to customizing it other members here can tell you about. One of the first will be how to set your unit so the internal files can be viewed and backed up. I personally don't have one of these so I won't get you started off with wrong information.

Take some time to read through the FAQs, they do have a wealth of general information that will make your unit more suited to your particular needs.

--
"Too often we enjoy the comfort of opinion without the discomfort of thought." -- John F. Kennedy, 35th U.S. president

troubleshooting already performed

As part of trying to get this to work last night, I tried the Garmin webupdater, power from car, power from computer USB, soft reset, hard reset and it woulD never go past the first Garmin screen. The computer doesn't see it and the data on the device was no longer accessable. In order to get home, I've purchased another unit.

--
Karissa Marie Garmin Nuvi 50LM

Hard Reset

That happened to my NUVI40 once. A hard reset fixed it.

--
NUVI40 Kingsport TN

What Did You Buy?

mskarissamarie wrote:

As part of trying to get this to work last night, I tried the Garmin webupdater, power from car, power from computer USB, soft reset, hard reset and it woulD never go past the first Garmin screen. The computer doesn't see it and the data on the device was no longer accessable. In order to get home, I've purchased another unit.

Did you buy another 50LM?

I'm not clear about your statement "the computer doesn't see it", if that were the case WebUpdater wouldn't see it either and unable to perform any updates.

When you say the Nuvi won't get past the first screen, do you mean the Garmin Logo, or Loading Maps?
Exactly what screen is it freezuing at?

Are you sure you did a hard reset since this usually cures many issues. By doing so you will lose your favorites, but since it's new you probably don't have many. Obviously you can't back them up since you say the PC doesn't recognize the Nuvi.

Is this how you did a hard reset?
1) Start with the device OFF and unplugged from power
2) Touch and hold the lower right corner of the screen with an index finger.
3) Continue touching and holding the lower right hand corner of the screen then power the device ON
4) Release the power button when the device powers ON
You will see a new message: "Erase all user data?"
5) Remove your finger from the touch screen when this message displays
6) Touch Yes

--
Nuvi 660 2460LMT Sold My 765T

There's help here

mskarissamarie wrote:

As part of trying to get this to work last night, I tried the Garmin webupdater, power from car, power from computer USB, soft reset, hard reset and it woulD never go past the first Garmin screen. The computer doesn't see it and the data on the device was no longer accessable. In order to get home, I've purchased another unit.

Your computer won't see the unit until it's shifted from Mass Storage Mode. There are instructions here on the site, I don't have one of these units so I don't pay a lot of attention to the instructions. Search for "Mass Storage" and you should find several links discussing how to go into the diagnostic pages and change the mode. You can also do the hard reset from here as well. Most of the instructions on doing a reset are for a soft reset which doesn't fully reset the unit. A hard reset takes the unit back to factory settings and wipes your personal data like favorites and the home location if set.

--
"Too often we enjoy the comfort of opinion without the discomfort of thought." -- John F. Kennedy, 35th U.S. president

Where it froze

When the unit used to boot up the first thing was a screen splash of "Garmin" then it would add some small text right below it wih version info.

My unit would not move off of the "Garmin" initial screen. The hard reset on Garmin4 site said to hold down my finger on the bottom right of the screen and hold the power for 30 seconds - that never worked so I thought I wasn't pressing on the screen hard enough and the screen eventually cracked... At which point (being stuck in Nebraska) I lost my temper and the unit went flying.

--
Karissa Marie Garmin Nuvi 50LM

MTP?

Box Car wrote:
mskarissamarie wrote:

As part of trying to get this to work last night, I tried the Garmin webupdater, power from car, power from computer USB, soft reset, hard reset and it woulD never go past the first Garmin screen. The computer doesn't see it and the data on the device was no longer accessable. In order to get home, I've purchased another unit.

Your computer won't see the unit until it's shifted from Mass Storage Mode. There are instructions here on the site, I don't have one of these units so I don't pay a lot of attention to the instructions. Search for "Mass Storage" and you should find several links discussing how to go into the diagnostic pages and change the mode. You can also do the hard reset from here as well. Most of the instructions on doing a reset are for a soft reset which doesn't fully reset the unit. A hard reset takes the unit back to factory settings and wipes your personal data like favorites and the home location if set.

The nuvi 50LM isn't one of the nuvis needing to switch from MTP to MS mode from what I see from Garmin:

https://support.garmin.com/support/searchSupport/case.faces?...

Your thought of confirming that a true "hard reset" was done is a great idea.

I agree with those who say that if the computer doesn't see the nuvi, then WebUpdater won't either, so that has me confused.

My thoughts range from a corrupt file preventing booting from completing (hence, the importance of the question about when exactly the 50LM freezes) to a lack of charge (that could be an internal nuvi issue--or could be a defective cable or blown fuse somewhere).

In any event, msk..., give us some more info and we'll offer more. It's a real bummer to lose a nuvi while travelling--I hope you also had a paper road atlas with you.

Oops

mskarissamarie wrote:

When the unit used to boot up the first thing was a screen splash of "Garmin" then it would add some small text right below it wih version info.

My unit would not move off of the "Garmin" initial screen. The hard reset on Garmin4 site said to hold down my finger on the bottom right of the screen and hold the power for 30 seconds - that never worked so I thought I wasn't pressing on the screen hard enough and the screen eventually cracked... At which point (being stuck in Nebraska) I lost my temper and the unit went flying.

Oops, you replied as I was typing my earlier reply. Given a cracked screen now, your replacement purchase sounds like the proper thing to do. I hope you can get some credit from Garmin for the first one.

Given a new functioning unit, the thing to do when returning home is to register the new unit online with Garmin, back up the software, etc.:

http://www.poi-factory.com/node/6654

Note that when you start installing Custom POIs with icons and audio, that you'll need to use wav audio files and have the proper sox.exe file installed on your PC (see above faqs) since your nuvi can't play mp3 audio.

it shattered quite impressively

My girls wanted a road vacation that was really remote so we have been exploring and really only tried this due to purchasing a GPS. After the screen cracked trying to reset it (note, I'd been trying to get this to work for almost 2 hours), and upon finding this site, my message wouldn't post due to being a new member and was beyond frustrated as Garmin's customer service message stated it was after hours and is closed on weekends.

If there would have been any of these suggestions last night I probably would not have needed a new unit but about hour 3 into the frustation the unit was facing the end of it's existance

--
Karissa Marie Garmin Nuvi 50LM

Sorry To Hear Of Your Misfortune

Since you threw the unit it's very unlikely that Garmin will do anything for you.

Sometimes frustration gets the better of us and our reaction is regrettable. I feel your pain, been there done that myself. Not being able to post and no reply from Garmin could really get the juices boiling.

Just treat it as another learning experience in life and move on, someday you and your daughters will look back and laugh about it.

Aside from the GPS failure, I hope you and the girls had an enjoyable vacation.

--
Nuvi 660 2460LMT Sold My 765T

not happy with Garmin - but a learning experience

The unit lasted about 3600 miles so it got us quite a ways on our vacation, and I do regret loosing my temper with it. Although it's final destruction was my doing I don't believe I'll ever recommend this manufacturer to anyome as the FAQ's lacked detail, the customer service was nonexistant, and to not even last 2 weeks before malfunctioning is a sign of very poor quality.

When their customer service department opens on Monday I do plan on calling and what is left of the unit will be a reminder of waisting $165.00 so it is a learning experience.

I appreciate the suggestions, now that I can post they may be helpfull to me in the future or to others with similar problems with Garmin products.

--
Karissa Marie Garmin Nuvi 50LM

Learning experience.

Based on your comment, "I don't believe I'll ever recommend this manufacturer to anyone", can we assume that you got something other than a Garmin as a replacement? What did you get and how do you like it so far?

--
Alan - Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra

same unit (limited selection in a small town in Nebraska)

So far I've done exactly what I did with the first unit, which was as soon as it came out of the box it has received a full charge and all the web updates. Using the exact same unit I've noticed this one boots much faster than the original but is almost 200 feet behind telling me to make turns when they are coming.

Turning has been ok since the street I'm supposed to turn on is at the top of the screen so since I've come to expect the command will come late I read the street signs as I'm getting close and it's still better than a traditional map. My hope is that when I do speak with customer service I'll get something back but I don't really expect anything.

Any manufacturer can have issues with a small % of their products but depending on how the Garmin responds will have a lot to do with how much noise I make as a dissatisfied customer. Since both seem to have issues I believe it's the manufacturer at this point.

--
Karissa Marie Garmin Nuvi 50LM

Last resort cure for a frozen Nuvi

This may be a bit like closing the barn door after the horses have escaped, but when a Nuvi "bricks" and nothing will make the PC see it, the following may be a last resort solution. (Caution - not for the faint-hearted or technologically challenged):
http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=143809

Yep, best move possible given that Garmin >>>

mskarissamarie wrote:

As part of trying to get this to work last night, I tried the Garmin webupdater, power from car, power from computer USB, soft reset, hard reset and it woulD never go past the first Garmin screen. The computer doesn't see it and the data on the device was no longer accessable. In order to get home, I've purchased another unit.

Has gone off the rails. I hope you didn't buy another Garmin, after years of using nothing but Garmins I have escaped the constant frustration and gone TomTom. Sorry you destroyed your 50, any BB would have refunded you...6 inch rule applies in situations like this smile

--
"You can't get there from here"

Oooops...typed last post before reading this>>>

mskarissamarie wrote:

So far I've done exactly what I did with the first unit, which was as soon as it came out of the box it has received a full charge and all the web updates. Using the exact same unit I've noticed this one boots much faster than the original but is almost 200 feet behind telling me to make turns when they are coming.

Turning has been ok since the street I'm supposed to turn on is at the top of the screen so since I've come to expect the command will come late I read the street signs as I'm getting close and it's still better than a traditional map. My hope is that when I do speak with customer service I'll get something back but I don't really expect anything.

Any manufacturer can have issues with a small % of their products but depending on how the Garmin responds will have a lot to do with how much noise I make as a dissatisfied customer. Since both seem to have issues I believe it's the manufacturer at this point.

when you get home return the 50 and buy something from a decent manufacturer.

--
"You can't get there from here"

Returning 50LM?

TMK wrote:

when you get home return the 50 and buy something from a decent manufacturer.

Should you decide to return, please try one more thing. Do a hard reset on the unit after backing up your favorites since I assume this 50LM is recognized by the PC.

Whenever a firmware update is performed, it's always a good idea to do a hard reset, I personally always do a hard reset on my units after a firmware update.

If you follow my instructions previously posted, you should have no problem with the hard reset.

To be on the safe side, this time instead of using your finger on the bottom right hand of the screen, use an eraser on a pencil to apply the pressure.

Should this work in correcting your problem and you decide to keep it, PLEASE backup all the Nuvi files to your PC

--
Nuvi 660 2460LMT Sold My 765T

I'm home now - thank you to everyone

I've kept the new unit in a plastic bad when it wasn't in use for the goal of returning it and ironically, received an email from their customer service regarding the first so I'll be talking to them tomorrow.

I only travel for pleasure once every 2 years so after returning #2 and accepting the loss of #1, I'll probably buy something in 2014 Since the technology may be better and Garmin will not be on my list of manufacturers to consider.

My girls are already joking how high the first one bounced back out of the trash can so it's turned into a bit of a funny at this point. I do hope others don't have similar experiences (if you do I'll send you the pieces of mine so you can take out your frustrations on Garmin without loosinG your own money as I have).

Good luck to all and thank you again for the suggestions.

Karissa Marie

--
Karissa Marie Garmin Nuvi 50LM

Fix for Garmin Nuvi 50LM straight from Garmin!

Why won't my nuvi 30, 40, or 50 go past the Garmin logo screen when I turn it on?

We've discovered a problem with the nuvi 30, 40, and 50 products that in some cases will prevent them from booting up successfully. A software fix has been released that will resolve this issue, please follow the steps below.

Things you'll need
• A PC running Windows XP or newer
• Your nuvi 30, 40, or 50 device
• mini USB cable to connect your device to your computer
• Access to your vehicle and power cable once you have completed the recovery process

Update your Software
1. Download and install the Garmin USB Drivers
http://www8.garmin.com/support/download_details.jsp?id=591
2. Download the Recovery Application and corresponding recovery file for your device, and save them some place easily found, like your Desktop:
download.garmin.com/support/firmware/nuvi_x0/Updater.exe
download.garmin.com/support/firmware/nuvi_x0/135000010260.rgn
o nuvi 40 and nuvi 50 Files:
Recovery Application
nuvi 40 and nuvi 50 recovery file
3. Drag and drop the .rgn file on top of the Updater.exe Recovery Application. The application will launch.
4. With your device disconnected and turned off, use your thumb to apply pressure to the upper-left hand corner of the touchscreen.
5. While still holding the touchscreen, connect the device to your computer using the mini USB cable.
6. The Updater program will detect your device and will list the device in the "USB Device" drop-down menu.
7. Click OK and let go of the touchscreen
8. Your nuvi will now go through the process of updating software. It may power off and on during this process. Once complete, your device may display the following message:
The software on the device is newer than the software you are attempting to install. Installing the older software will erase all user data. Install the older Software?
If this message appears, please select No.
9. Disconnect your device from the computer and connect it to your vehicle power cable while plugged into a live power outlet in your vehicle.
Your device should now be recovered and updated.

Still having problems?
Customers living in the United States or the United Kingdom can follow the steps below to automatically set up a repair for your product. Customers living elsewhere can Contact Us for further assistance.
1. Visit the Garmin Repair Center
2. Click 'Go' to enter your device Serial Number
3. Enter your Serial Number twice in the pop-up menu
4. Confirm your model number and Click on your device
5. Select "Power or Battery" as the Problem Category
6. Select "Locks Up, Freezes or Turns Off Unexpectedly" as the Problem Subcategory
7. Select "Frozen on Start Screen"
8. Enter additional notes describing your problem
9. Click Continue
10. Click "Yes" to submit a request for a repair or replacement?
11. Sign in to your myGarmin Account
12. Confirm your shipping address and e-mail, click submit
You will receive an e-mail within 10-15 minutes after completing this process. Please follow the instructions in that e-mail to complete your RMA.

Can't do a hard reset. Any advice?

Hi,

I have exactly the same problem as mskarrisamarie - unit is stuck on the opening Garmin screen. I tried to follow the instructions you posted to do a hard reset, but when I get to Step 4, there is no 'Erase all data?' message, or a message of any kind - just the opening Garmin screen again. I can't seem to get past this step.

Just moved to Boston and if there's anyplace you need GPS, it's Boston. The city is impossible. I'm ready to buy a new GPS myself. This thread isn't too encouraging. But if you have any additional advice, I'd love to hear it.

Dan

Hard reset will not work

A hard reset will not likely fix your problem. The device is hanging before it loads the maps. You'll have try the recovery technique posted by Scotrina. Those instructions are from this Garmin support page:

http://support.garmin.com/support/searchSupport/case.faces?caseId={4a78cf80-fce4-11e1-e8a7-000000000000}

Hard reset will not work

I had this very same problem with one of my Garmins. A email to Garmin customer support set up a return for a replacement unit. It took about a week to get the new unit back. Unfortunatly you will probably get back a remanufactured unit but mine works great.

Fix worked!

Thanks to Scotrina & others on the thread who recommended this fix from Garmin:

http://support.garmin.com/support/searchSupport/case.faces?caseId={4a78cf80-fce4-11e1-e8a7-000000000000}

Tried it on my nuvi 50LM which seemed to be stuck on the Garmin splash screen - after following the steps to the letter, its working fine now!

Cheers,
nickSFC

my problem was solved with a hard reset

Just wanted to say thanks to Muell9K for the hard reset solution. My problem was different than Karissa Marie's, but I am happy to report that a hard reset fixed it.

My Garmin Nuvi LM50 would not load map updates. Garmin service techs told me it was a most likely a problem with the USB cord that came with my unit, and told me to replace it. Well, two brand new USB cords later, my Garmin would still not recognize that it was plugged into my computer, and would automatically start up with the regular "splash" screen. No matter what I did, I could not get the Garmin to recognize that it was plugged into my computer for updates, and vice versa.....so I was unable to load map and other updates that had been sent to me.

I tried MANY times with no luck to get the Nuvi to start up with the screen that shows the picture of a Garmin attached with a USB cord to a computer, and I was about to call Garmin again in despair when I found this website. I tried Muell9K's hard reset solution, and suddenly everything worked again and I was able to load the map and other updates!

THANK YOU!!

Garmin Froze

I noticed my garmin 50LM is froze on the Garmin screen. I can't shut it off or turn it on. I can't do a hard reset.

Have you tried a longer turn off?

dmarovich wrote:

I noticed my garmin 50LM is froze on the Garmin screen. I can't shut it off or turn it on. I can't do a hard reset.

Welcome to The Factory.

If you haven't tried this yet, hold the power switch to the Off position and hold it there for up to a minute. This might force a power down.

Alternately, your unit will eventually lose its battery power and will shut off.

Can you tell us what you had been doing before this problem arose--were you doing a firmware update, map update, POI installation, tinkering with files, etc., etc?

NUVI 50 VOICE REPEAT

HOW DO I GET THE VOICE INSTRUCTIONS TO REPEAT WHILE I AM DRIVING

--
HAVE NUVI 50 HOW DO I GET VOICE DIRECTIONS TO REPEAT WHILE DRIVING

which instructions?

fatfingers wrote:

HOW DO I GET THE VOICE INSTRUCTIONS TO REPEAT WHILE I AM DRIVING

Please, DON"T SHOUT. If you are speaking of the instructions about turns etc., the answer is generally you can't. If the GPS gives an instruction like "In 400 feet, turn right on Main Street" you can't get that to repeat. You may get some directions to repeat by touching the top bar across the display to show the turn detail and then selecting one of the entries.

--
"Too often we enjoy the comfort of opinion without the discomfort of thought." -- John F. Kennedy, 35th U.S. president

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