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Audio Not Working

 

The audio on my nuvi suddenly stopped working. Any suggestions as to why this has occurred, and how to fix it? Not having the audio warnings is starting to drive me nuts.

I tried to do a reset (i.e. push the reset button), but that didn't help. Additionally, I noticed that the audio DOES work if I set my nuvi to transmit audio to my vehicle's FM radio.

nuvi?

Can you tell us what the model is?

--
Garmin 38 - Magellan Gold - Garmin Yellow eTrex - Nuvi 260 - Nuvi 2460LMT - Google Nexus 7

The type of nüvi may not be

The type of nüvi may not be needed to diagnose this. Based upon what the OP has said in his post, this is more than likely a hardware problem. Either the speaker itself has gone bad, or one of the wires to the speaker has gone bad. The speaker could stop functioning if the magnet driving the speaker has separated from the cone due to bad glue. The wiring could either have broken internally or become detached from the mainboard. Another possibility is that the sound controller on the mainboard has gone bad, but if that were the case the nüvi should be silent when transmitting to the FM radio.

In any event, while a possibility I don't believe it likely that the firmware is the culprit here. Since I believe it to be hardware, to correct the issue requires opening the nüvi and replacing the speaker and its wires. Something that can be done with a bit of time, the proper speaker, a soldering iron, solder and a steady hand. If it is the sound controller on the mainboard, that's not something that can be easily fixed since to do so would require the OP have a magnifying lens and a soldering iron tip that would allow for such fine work.

Quite honestly, while I would replace the speaker simply to keep my electronics repair skills up to snuff, for most people it's far less hassle to simply replace the nüvi.

--
"Anyone who is capable of getting themselves made President should on no account be allowed to do the job." --Douglas Adams

Try defragging the unit...

Others here will tell you it doesn't work but no harm and when I had audio problems with my 1490 it did the trick.

--
"You can't get there from here"

.

Try selecting the voice - when I had my 760, it would often deselect the voice file after it was reset. I had to go into my settings options and reselect the voice file and audio alerts. Even if it is selected try deselecting and reselecting it.

--
JRoz -- nuvi 3490LMT, 3760LMT, 260W; Edge 605; Approach G5; Oregon 450

Mm-hmm

jrozsnaki wrote:

Try selecting the voice - when I had my 760, it would often deselect the voice file after it was reset. I had to go into my settings options and reselect the voice file and audio alerts. Even if it is selected try deselecting and reselecting it.

That is why I asked which Nuvi he had before being dismissed by Strephon_Alkhalikoi as irrelevant, I would have advised checking the unit settings before assuming it was a hardware problem.

--
Garmin 38 - Magellan Gold - Garmin Yellow eTrex - Nuvi 260 - Nuvi 2460LMT - Google Nexus 7

WTF?

Excuse me, but how in the hell do you get "being dismissed as irrelevant" from my post? My post starts off with saying that knowing the type of nüvi may not be relevant. Not is irrelevant, but may not be relevant. Yes, I don't believe knowing what nüvi the OP has is relevant since in the end, it breaks down into one of two possibilities: hardware or software. But my post does not dismiss yours and I am somewhat annoyed by your comment.

Clearly everyone besides me believes this to be a software problem. I don't, but regardless of whether I'm right or I'm wrong you all can discuss it to your heart's content. I have better things to do than to waste my time on this thread.

--
"Anyone who is capable of getting themselves made President should on no account be allowed to do the job." --Douglas Adams

Ouch!

Strephon_Alkhalikoi wrote:

Clearly everyone besides me believes this to be a software problem.

phfft

--
Garmin 38 - Magellan Gold - Garmin Yellow eTrex - Nuvi 260 - Nuvi 2460LMT - Google Nexus 7

I am leaning with Strephon on this one.

The op stated he has audio when he sends it to the FM Radio. That to me would tell me its more of a hardware issue like speaker or wire internally.

quote"Additionally, I noticed that the audio DOES work if I set my nuvi to transmit audio to my vehicle's FM radio."

--
Nuvi 650 and 1350.

same bug

jrozsnaki wrote:

Try selecting the voice - when I had my 760, it would often deselect the voice file after it was reset. I had to go into my settings options and reselect the voice file and audio alerts. Even if it is selected try deselecting and reselecting it.

When I first got my nuvi, the very same thing happened. I'm not sure I reset anything, but Jack definitely stopped talking to me. Once I reselected the voice, everything worked fine.

Ouch

flaco wrote:
Strephon_Alkhalikoi wrote:

Clearly everyone besides me believes this to be a software problem.

phfft

Lol

--
Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.

.

jrozsnaki wrote:

Try selecting the voice - when I had my 760, it would often deselect the voice file after it was reset. I had to go into my settings options and reselect the voice file and audio alerts. Even if it is selected try deselecting and reselecting it.

This worked when it happened to my 760 a couple times in the past.

This solution...

once worked for me.

--
RKF (Bethesda, MD) Garmin Nuvi 660, 360 & Street Pilot

Make sure the voice/language is correct in the settings

jrozsnaki wrote:

Try selecting the voice - when I had my 760, it would often deselect the voice file after it was reset. I had to go into my settings options and reselect the voice file and audio alerts. Even if it is selected try deselecting and reselecting it.

Good advice. That happened to me once a few years ago.

Now Working

I have a nuvi 680... and now for some reason, the audio is working again! My GPS went untouched and unused for about 24 hours. I tried it again a couple of days ago figuring that I could at least glance and the screen every now and then to get the directions I needed -- when low and behold, the audio was back!

I tried switching voices earlier, as well as attempting to reinstall the firmware. Again, nothing helped. I was starting to suspect that maybe the speaker connector had wiggled loose or something, but now I am no longer sure.

?????

How to defrag?

TMK wrote:

Others here will tell you it doesn't work but no harm and when I had audio problems with my 1490 it did the trick.

How do you do this?

Before you do!!

beagle.fan wrote:
TMK wrote:

Others here will tell you it doesn't work but no harm and when I had audio problems with my 1490 it did the trick.

How do you do this?

Please read this post
http://www.poi-factory.com/node/30270?page=1

Many experts believe that defragging a solid state device can actually harm the device.

Correction: Now Working Intermittently

beagle.fan wrote:

I have a nuvi 680... and now for some reason, the audio is working again! My GPS went untouched and unused for about 24 hours. I tried it again a couple of days ago figuring that I could at least glance and the screen every now and then to get the directions I needed -- when low and behold, the audio was back!

I tried switching voices earlier, as well as attempting to reinstall the firmware. Again, nothing helped. I was starting to suspect that maybe the speaker connector had wiggled loose or something, but now I am no longer sure.

?????

Does anyone out there understand the nuvi pinouts on the base connector?

I am now thinking that my audio problem might have something to do with the base unit to which the nuvi connects. In particular, I am talking about the power cord. One end of this cord houses the now defunct MSN Direct antenna and plugs into my vehicle's 12V outlet. The other end of this cord attaches to the base/stand that holds my nuvi to the windshield.

The rubber "boot" that provides strain relief for the base/stand has fallen out and some of the cord's wires are exposed. Could there be a short in one or two of these wires that would affect the audio? As previously mentioned, my nuvi 680 otherwise works fine.

External Audio

The next time it fails, plug in an earphone and see if you have audio through it. If you do then you can eliminate the electronics, software, etc. The problem is going to be either the speaker or the jack.

RE: External Audio

jackj180 wrote:

The next time it fails, plug in an earphone and see if you have audio through it. If you do then you can eliminate the electronics, software, etc. The problem is going to be either the speaker or the jack.

As previously mentioned, the audio works through the FM radio. Are you perhaps implying a loose speaker or jack wire?

As an aside, I have a new power cord on order. When it arrives, I'll test my theory that a couple of the wires are shorting out.

Speaker

It all depends on where they tap in for the audio that is sent to the FM transmitter. If it is tapped off ahead of the audio power amp then you could have a bad audio amp.

The earphone jack disconnects the speaker when you plug in an earphone. The switch contact the speaker audio goes through could be either bad or dirty.

Generally speaking, electronic faults don't heal themselves. If you have an intermittent fault then chances are that you have a bad connection or a broken wire. Pop the case open and do a visual check for a loose wire or connector.

Good luck.

fm radio

beagle.fan wrote:

As previously mentioned, the audio works through the FM radio. Are you perhaps implying a loose speaker or jack wire?

As an aside, I have a new power cord on order. When it arrives, I'll test my theory that a couple of the wires are shorting out.

Did you try turning the FM transmitter off?

RE: FM RADIO

twix wrote:
beagle.fan wrote:

As previously mentioned, the audio works through the FM radio. Are you perhaps implying a loose speaker or jack wire?

As an aside, I have a new power cord on order. When it arrives, I'll test my theory that a couple of the wires are shorting out.

Did you try turning the FM transmitter off?

yes. audio is still intermittent.

Problem Solved(?????)

I am a little hesitant to officially proclaim that my audio is now working flawlessly. However, I have been using the new power cord for about a week now and I have not experienced any audio dropouts through the speaker.

It seems to me that a couple of pins on the old cable may have caused a short, but does anybody out there know why this might have occurred? I was under the impression that the pinouts on the back of the nuvi just supplied power and data from the MSN Direct antenna.

For what it is worth, here is a link to a similar thread I started when I had problems with my nuvi not turning on:

http://www.poi-factory.com/node/35539

yay, sort of

I'm glad to "hear" your problem is solved.

Spoke Too Soon

Dang... I obviously jinxed myself. mrgreen

I don't know what happened or changed, but the sound through my nuvi's internal speaker stopped working again today. I guess it wasn't the power cord after all.

I am now starting to think that the person who suggested a loose speaker wire might have been right all along. I can't hear any sound through the speaker, but I did hear sound when I connected an earphone to my nuvi's earphone jack.

Oh joy... I have previously opened my nuvi to replace the battery, but it was such a pain....

Same problem

With my 1490 more and more lately. I turn it off then back on and the voice comes back. Gonna try a defrag.

Sharcnet

Beagle.fan - contact Jim at Sharcnet. He fixed my 660 over a year ago & it is still working. Reasonable prices, too.

He is a member here. This is the link to send him a PM (Personal Message):

http://www.poi-factory.com/user/99265/contact

He can probably figure out if it is a bad speaker or a bad connnection in the audio plug.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2015.20 CN NA NT maps | Magellan Meridian Gold

Found Something???

I opened my nuvi today thinking that I would have to check the speaker wire connections. When I separated the two halves of the case, I noticed that there was a loose... well... I guess it is called a ribbon cable. I made sure that this cable was securely locked under its corresponding "clamp" -- and lo-and-behold, the sound was back.

I am hesitant to declare this problem fixed given my previous track record, so I am going to leave it at that. I did not have to dig deep into the case to locate the spot where the battery and speaker are mounted.

Audio Issues

There are no audio cables in the 3xx & 6xx that are ribbon/flex cables. Only the LCD, (consisting of the touchscreen, LCD & backlight) and antenna use a ribbon/flex cable with lock down latches.

The only audio cable is the (2) blue/black wires soldered to the speaker that plug into the printed circuit board.

Loss of audio can be caused by several issues including:

1. Defective/intermittent speaker (most common)
2. Loose headphone jack connections (common)

The speaker used in the Nuvi 3xx & 6xx is rated at 1W. If you probe the output audio amplifier chip with an oscilloscope and crank the volume up, you will see that the audio peaks can exceed 1W.

There was quite an epidemic of speaker failures (burned out voice coils) as a result of this. The fix/bandaid? - Factory revised TTS files that lowered the peak volume. This prevented further speaker failures but also reduced the volume, now creating complaints by Nuvi owners who could no longer hear their Nuvi over road noise.

The proper way to fix the problem is to install a higher wattage speaker.

If you have sound when pressing a function or playing a MP3 but not with a TTS voice, then I would suspect a problem with a TTS setting or a TTS file. The audio amplifier and speaker are common to both, so if you have no voice but you can hear a tone when pressing the touchscreen and you can hear MP3 files, then the speaker, headphone jack and audio amplifier are fine. The problem is somewhere else.

The speaker audio passes through a switch in the headphone jack. The headphone jack has 4 leads. If any of these leads have lifted up from the printed circuit board, speaker audio & headphone jack audio will be affected.

Excessive use of the headphone jack can break these connections, however we have also seen that these connections can be broken when someone has attempted to take the unit apart to change a battery. If you don't remove the printed circuit board correctly, you can put stress on the headphone jack and break it loose from the board.

If the sound is intermittent and you don't use the headphone jack, I would suspect the speaker. If you do use the headphone jack frequently, I'd suspect the headphone jack.

The headphone jack used in the Nuvi 3xx & 6xx is also used in the 7xx series and susceptible to breaking.

The speaker used in the 7xx series (oval) is not the same as the 3xx & 6xx speaker (round) but can also fail from levels that are too high.

So far, we have never seen a bad solder joint or loose/broken wire on a speaker.

The loose ribbon/flex cable that you mentioned could have come loose while taking the unit apart.

On newer models, the factory puts a high-temperature Kapton tape over the locking latches to prevent the flex cables from coming loose.

Dropping the unit can flex the case on impact and pull the ribbon/flex cables out. We've seen that happen as well.

There was a comment about 6xx cradle connections. In addition to power and traffic data, you will see a jack on the bottom of the cradle. That is for using an external microphone for bluetooth. You will find this jack also on the cradle for the Nuvi 360 and 370 that have bluetooth capability.

Let's hope your audio issue is resolved. smile

- Jim

--
SHARCNET-USA

Status

sharcnet wrote:

There are no audio cables in the 3xx & 6xx that are ribbon/flex cables. Only the LCD, (consisting of the touchscreen, LCD & backlight) and antenna use a ribbon/flex cable with lock down latches.

The only audio cable is the (2) blue/black wires soldered to the speaker that plug into the printed circuit board.

Loss of audio can be caused by several issues including:

1. Defective/intermittent speaker (most common)
2. Loose headphone jack connections (common)

The speaker used in the Nuvi 3xx & 6xx is rated at 1W. If you probe the output audio amplifier chip with an oscilloscope and crank the volume up, you will see that the audio peaks can exceed 1W.

There was quite an epidemic of speaker failures (burned out voice coils) as a result of this. The fix/bandaid? - Factory revised TTS files that lowered the peak volume. This prevented further speaker failures but also reduced the volume, now creating complaints by Nuvi owners who could no longer hear their Nuvi over road noise.

The proper way to fix the problem is to install a higher wattage speaker.

If you have sound when pressing a function or playing a MP3 but not with a TTS voice, then I would suspect a problem with a TTS setting or a TTS file. The audio amplifier and speaker are common to both, so if you have no voice but you can hear a tone when pressing the touchscreen and you can hear MP3 files, then the speaker, headphone jack and audio amplifier are fine. The problem is somewhere else.

The speaker audio passes through a switch in the headphone jack. The headphone jack has 4 leads. If any of these leads have lifted up from the printed circuit board, speaker audio & headphone jack audio will be affected.

Excessive use of the headphone jack can break these connections, however we have also seen that these connections can be broken when someone has attempted to take the unit apart to change a battery. If you don't remove the printed circuit board correctly, you can put stress on the headphone jack and break it loose from the board.

If the sound is intermittent and you don't use the headphone jack, I would suspect the speaker. If you do use the headphone jack frequently, I'd suspect the headphone jack.

The headphone jack used in the Nuvi 3xx & 6xx is also used in the 7xx series and susceptible to breaking.

The speaker used in the 7xx series (oval) is not the same as the 3xx & 6xx speaker (round) but can also fail from levels that are too high.

So far, we have never seen a bad solder joint or loose/broken wire on a speaker.

The loose ribbon/flex cable that you mentioned could have come loose while taking the unit apart.

On newer models, the factory puts a high-temperature Kapton tape over the locking latches to prevent the flex cables from coming loose.

Dropping the unit can flex the case on impact and pull the ribbon/flex cables out. We've seen that happen as well.

There was a comment about 6xx cradle connections. In addition to power and traffic data, you will see a jack on the bottom of the cradle. That is for using an external microphone for bluetooth. You will find this jack also on the cradle for the Nuvi 360 and 370 that have bluetooth capability.

Let's hope your audio issue is resolved. smile

- Jim

So far, so good... but your reply doesn't exactly give me the warm-fuzzies that this issue is truly resolved. sad

Thanks for the tips/suggestions!

speaker replacement

My sound went caput on my Nuvi 765t about a year and a half ago. I tried resetting it, reinstalled the firmware, nothing helped. I opened it up, jiggled the wires and speaker, and got a blip of sound. It was a bad wire or speaker. I saw the repair required a steadier hand, and better eyesite than this old man has. So, I contacted a old fiend who used to repair CB radios back in the 70s. He got a speaker from Radio Shack, soldered in new wires, and bingo, in less than 20 minutes, my NUVI was as good as new. The sound was actually better than before! I cant remember, but I think I gave him one of my Model T coils in exchange for his replacing my speaker, worth maybe $15.

--
Unless you are the lead sled dog, the view never changes. I is retard... every day is Saturday! I still own the StreetPilot c340, and the Garmin Nuvi 765t, but upgraded to the NO "recalculating", 3590 LMT.

been a while since repair

It has been a while since my replaced speaker. I do know that Robert basically said then that the speaker he used was more powerful. I do know he did replace the wires also. I am actually glad this happened, because it sounds better, clearer, with a volume these older ears (60) can hear very well.

--
Unless you are the lead sled dog, the view never changes. I is retard... every day is Saturday! I still own the StreetPilot c340, and the Garmin Nuvi 765t, but upgraded to the NO "recalculating", 3590 LMT.

Stephon something

I have been noticing a trend on here for quite some time. A user on these forums called Stephon, Strephon, or something, his posts I have seen have proven to be right just about every time. I also notice, he gets jumped on by everybody else who doesnt seem to have nearly the intelligence this guy seems to have. I just now noticed his post regarding your sound issue where he said it is probably your speaker that is bad. I dont know how he knows all these things, but he deserves more respect than he gets on here. I think his intellect might be up there with TurboCC. My problem almost 2 years ago was a burned out speaker. My friend put in a more powerful speaker. Well worth it!

--
Unless you are the lead sled dog, the view never changes. I is retard... every day is Saturday! I still own the StreetPilot c340, and the Garmin Nuvi 765t, but upgraded to the NO "recalculating", 3590 LMT.

Still Working

I am still not 100% convinced that the problem is resolved, but the audio on my nuvi still works. Hoping it stays that way, because getting to the speaker is significantly more challenging than simply opening the unit's case.

Ditto

This has happened to me several times, with several different Nuvi models. So far, turning it off then powering back up or reselecting the voice does the trick.

Ummm

After poking around the internet and here for a solution, I discovered a very elegant solution for getting my 1490 to talk again. I unchecked the mute button.

Thank you, thank you very much...

Hmm

scyntax wrote:

After poking around the internet and here for a solution, I discovered a very elegant solution for getting my 1490 to talk again. I unchecked the mute button.

Thank you, thank you very much...

Who would'a thunk it?

Still Working (Update)

It has been a month since I last posted anything. I am starting to feel more confident that the fix is permanent. The audio has been working for another month with no problems.

I am starting to think that I may have saved myself some money by not having to purchase a new GPS. On the other hand, the newer models have some cool new features....

Garmin Audio Problem

I've had the sound go bad on my Garmin twice so far. The solution to my problem was to remove metal particles that got attracted to the speaker magnet. Those particles stopped the speaker movement. I need to find a way to stop the particles from entering the speaker opening.

!!

ortak wrote:

I've had the sound go bad on my Garmin twice so far. The solution to my problem was to remove metal particles that got attracted to the speaker magnet. Those particles stopped the speaker movement. I need to find a way to stop the particles from entering the speaker opening.

If you have metal particles getting into your Garmin, I don't think I'd want to ride in your car without wearing a particulate mask.

very odd

man thats bogus

rest area sound

I have c550- and a nuvi 1450 .keep in mind the c550 as mp3 features ,the 1450 does not.

I have loaded the speed camera and the Red light camera on both of them. now my question is ,why when I am near a red light or a speed camera I get the voice alert on both units , But I do not get the same when I am near a rest area on both unit? I only get the red chimes alert. and they is a way someone can upload the rest area to make already set up ,to work like the red light and speed camera?

I also download the REST AREA wav and mp3 from this web site including the Rest Area Icon rename it the same way as the Rest area and still does not show the Icon or the sound

Please Check

Are you sure you have named the 3 files (.cvs,.bmp,.wav) exactly the same?
Also do you have the .sox file in the POILoader directory when creating the POI.

I may be wrong, but I don't see any RestArea sound available at the site as you stated, only MP3 which would need to be converted to .wav. You will need the .wav file for the 1450.

You don't need to create two files for the different units, only create 1 using the .wav file and sox.exe,
the C550 should be able to read the POI created with the .wav file as will the 1450

--
Nuvi 660 2460LMT Sold My 765T

sox.file

No Muell I never download this Sox.exe, why do I need to download this file for? and like I wrote above I only have this problem on the voice not coming up only on the rest area poi.files. but I get the voice alert when it come to red light and speed camera on both unit.And do I still need this Sox.file even on the C550 that as mp3 player?

Thanks for your reply

ok, what

Driver 38 wrote:

No Muell I never download this Sox.exe, why do I need to download this file for? and like I wrote above I only have this problem on the voice not coming up only on the rest area poi.files. but I get the voice alert when it come to red light and speed camera on both unit.And do I still need this Sox.file even on the C550 that as mp3 player?

Thanks for your reply

OK, what voice file do you have for Rest Areas? If it is an MP3 you are fine, if it's a WAV you need SOX or convert it to MP3 and then load it.

--
"Too often we enjoy the comfort of opinion without the discomfort of thought." -- John F. Kennedy, 35th U.S. president

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