Nuvi 660 Touch Screen Unresponsive... Ideas?

 

Well, it looks like my 3-year-old-this-month nuvi 660 has bit the dust. DANG mad

I last used it about a week ago and it worked fine. It's been sitting here in my office ever since (no extreme hot or cold & hasn't been dropped). I turned it on this morning, it booted normally to the lock screen where I enter my pin. But, touching the screen produced no response. The digits didn't light up & there was no audible beep. I tried touching all over the screen - nothing.

I tried powering it off and rebooting several times - same result. I removed the SD card which only has my mp3 songs on it and tried again - same result. I plugged it into the wall charger for awhile even though I was pretty sure the battery was not run down and tried again - same result. I tried the reset button (3 times) on the back under the flip-up antenna - same result.

So, I put it in the car, plugged it into the car power socket in the cradle and it powered up and booted to the lock screen. I tried entering my pin but the touch screen still did not respond visually or audibly. I drove to my "secret location" and it unlocked as expected. That got me to the main menu page (Where To? View Map and Travel Kit). However, touching any of those buttons or anywhere else on that screen produced no response visually or audibly.

When I got home, I quickly (before the 30 second timer turned it off) ran inside with it and connected via USB to my PC. It came right up in mass storage mode, where it sits right now. With Windows Explorer, I can see all the files & folders.

It seems to be functioning normally in every respect EXCEPT for the touch screen. crying And let's face it, a GPS with a non-working touch screen isn't good for much except as a paper weight.

Has anyone had any experience with the touch screen going dead? Is there any hope for my beloved 660?

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold
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Something to try

Gary A wrote:

Well, it looks like my 3-year-old-this-month nuvi 660 has bit the dust. DANG mad ...Is there any hope for my beloved 660?

You don't have much to lose by trying, so if a Hard Reset does nothing, what about opening up the beast and reseating all the connectors (or if lucky, reconnecting the disconnected one)?

Yeah

CraigW wrote:
Gary A wrote:

Well, it looks like my 3-year-old-this-month nuvi 660 has bit the dust. DANG mad ...Is there any hope for my beloved 660?

You don't have much to lose by trying, so if a Hard Reset does nothing, what about opening up the beast and reseating all the connectors (or if lucky, reconnecting the disconnected one)?

Yeah, that thought had crossed my mind. I'll have to find the set of tools I got with the replacement battery I installed a few months back. As I remember, there are only 2 connectors however, one for the battery (which is obviously still connected) and I think the other was for the speaker. I would have to look closer to see if there are any other connectors.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

It is Time

Sounds like it is time to download ALK Copilot to your smartphone. You will be surprised what you are missing. $5.00 for US and $19.00 for US and Canada. Add another $10.00 and you will have Active Traffic. Can't beat it. smile

--
1997 Triple E Empress, Freightliner CAT 3126B, Allison MD-3060, 6 Speed 2001 Jeep Wrangler Sahara, Blue Ox tow bar And I am loving it. God -> Men -> Government. Proud member of the Tea Party. “In God We Trust;” in Liberty we thrive.

But...

I don't own a smartphone... or an ipod for that matter, which is why I relied on the mp3 player in my 660 when traveling. That is what probably bothers me the most about shopping for a replacement GPS - many no longer have the mp3 player function.

That is why I was wondering if anyone else had experienced this problem and managed to fix it. (I know I'm probably dreaming. In 3 years of being on this forum, I don't remember anyone posting that they were able to fix a problem like this)

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Touch screen

Gary A, you may find some useful information in this link: http://www.sharc.net/gps_LCD_repair.htm

--
Alan - Android Auto, DriveLuxe 51LMT-S, DriveLuxe 50LMTHD, Nuvi 3597LMTHD, Oregon 550T, Nuvi 855, Nuvi 755T, Lowrance Endura Sierra, Bosch Nyon

Wow

alandb wrote:

Gary A, you may find some useful information in this link: http://www.sharc.net/gps_LCD_repair.htm

Wow, I wasn't going to suggest a repair until GaryA explained why it's so important to him. I've heard good things about the sharc repair folks--although I've also read that they can be quite backed up at times leading to long delays.

The link from alandb makes it sounds like you were lucky to keep your 6xx working as long as it did, GaryA.

From the link:
Notice: we have observed a high rate of failures on a newer style 4.3 inch touchscreen (6xx series) with a white tail cap, that the LCD manufacturer has been using. The touchscreen will just stop working, even though there is no physical damage to the touchscreen or glass. Apparently, the touchscreen connections become broken from the touchscreen tail. The only way to repair this problem is to replace the entire touchscreen/glass. We have also noticed that units with serial numbers beginning with the prefix "12P"(some units) or "13N"or "14V" or "143" have this type of touchscreen installed. We have not seen this problem with the original maroon tail cap touchscreens and in units beginning with the serial number of "186".

Thanks For The Link

That was some interesting reading exclaim shock My serial number starts with "12P" wouldn't you know. rolleyes

Let's see... the repair will cost $45 + $5.85 shipping in each direction for a total of $56.70.

OR

A new GPS. There are currently only 3 models with mp3 players:

755T - $279.99 MSRP
765T - $299.99 MSRP
775T - $449.99 MSRP

The 775T's big cost seems to be both the North America and European maps which I don't need. The 755T & 765T seem to be the same except for bluetooth in the 765T, which is a feature, as it turned out, that I never used on my 660 (wife didn't like it even though I thought it was cool). Remember, I'm the guy without a smartphone. The phone is really my wife's and she uses it for [GASP] making phone calls, of all things. wink

Maybe I'll check out online prices for the 755T & 765T as well as parts (replacement touch screen) for the 660. (And I just put a new battery in the blankty-blank thing a few months ago). Maybe I buggered up the ribbon cable when I opened it and the problem just now showed up. UGH!

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

@Gary A

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

Better

charlesd45 wrote:

Here is a price from Amazon.com on 765 http://www.amazon.com/Garmin-4-3-Inch-Bluetooth-Portable-Navigator/dp/B001ELJER4/ref=sr_1_1?ie=UTF8&qid=1297298398&sr=8-1

That's certainly better than garmin's MSRP.

Does the 7X5T series have the same mount as my 660? Can I use the garmin dashboard friction mount (ball & socket)? Does the 7X5T series use the cradle mount like my 660?

I'm also finding a few parts suppliers, but I'm reluctant to buy from Hong Kong.

arrow http://cgi.ebay.com/LCD-Screen-Display-TOUCH-GARMIN-NUVI-Nuv...

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

from what I understand

Gary A wrote:
charlesd45 wrote:

Here is a price from Amazon.com on 765 http://www.amazon.com/Garmin-4-3-Inch-Bluetooth-Portable-Navigator/dp/B001ELJER4/ref=sr_1_1?ie=UTF8&qid=1297298398&sr=8-1

That's certainly better than garmin's MSRP.

Does the 7X5T series have the same mount as my 660? Can I use the garmin dashboard friction mount (ball & socket)? Does the 7X5T series use the cradle mount like my 660?

I'm also finding a few parts suppliers, but I'm reluctant to buy from Hong Kong.

arrow http://cgi.ebay.com/LCD-Screen-Display-TOUCH-GARMIN-NUVI-Nuvi-650-660-/400179890108?pt=PDA_Accessories&hash=item5d2c9487bc

The cradle is different between the 600 and 700 series. The Bean Bag is good for any.

--
Illiterate? Write for free help.

User's Manual

I looked at the 7X5's User's Manual and saw that the cradle is different but would still work with the Garmin beanbag.

The sharc.net website says their repair schedule is full, but I've also read on other discussion boards that they sometimes accept individual requests for repairs, so I've sent them a "pretty-please" email. We'll see what they say.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

A nuvi 755t is only 139.99

New egg has nuvi 755t for $139.99

New GPS

Gary A wrote:

I looked at the 7X5's User's Manual and saw that the cradle is different but would still work with the Garmin beanbag.

The sharc.net website says their repair schedule is full, but I've also read on other discussion boards that they sometimes accept individual requests for repairs, so I've sent them a "pretty-please" email. We'll see what they say.

That new GPS will go good with your new computer.

--
Charlie. Nuvi 265 WT and Nuvi 2597 LMT. Android Here WeGo - Offline Maps & GPS.

Another nervous 660

... "12P"er here. After reading this thread I grabbed my unit and fired it up (it doesn't see 'high demand' use). So far, so good, and I won't say I'm still on my original battery! surprised rolleyes shock
I, too, selected this unit for a player as well as a phone BT link and have been very happy for three years.

Here's hoping for a good outcome, Gary.

--
Nuvi 660

Touch Screen

Gary A wrote:

Well, it looks like my 3-year-old-this-month nuvi 660 has bit the dust. DANG mad

I last used it about a week ago and it worked fine. It's been sitting here in my office ever since (no extreme hot or cold & hasn't been dropped). I turned it on this morning, it booted normally to the lock screen where I enter my pin. But, touching the screen produced no response. The digits didn't light up & there was no audible beep. I tried touching all over the screen - nothing.

I tried powering it off and rebooting several times - same result. I removed the SD card which only has my mp3 songs on it and tried again - same result. I plugged it into the wall charger for awhile even though I was pretty sure the battery was not run down and tried again - same result. I tried the reset button (3 times) on the back under the flip-up antenna - same result.

So, I put it in the car, plugged it into the car power socket in the cradle and it powered up and booted to the lock screen. I tried entering my pin but the touch screen still did not respond visually or audibly. I drove to my "secret location" and it unlocked as expected. That got me to the main menu page (Where To? View Map and Travel Kit). However, touching any of those buttons or anywhere else on that screen produced no response visually or audibly.

When I got home, I quickly (before the 30 second timer turned it off) ran inside with it and connected via USB to my PC. It came right up in mass storage mode, where it sits right now. With Windows Explorer, I can see all the files & folders.

It seems to be functioning normally in every respect EXCEPT for the touch screen. crying And let's face it, a GPS with a non-working touch screen isn't good for much except as a paper weight.

Has anyone had any experience with the touch screen going dead? Is there any hope for my beloved 660?

Try this from my post:
http://www.poi-factory.com/node/11436

--
nuvi' 2450

.

If you have a 660, why not move to a 760? Much better Bluetooth performance than the XX% units because it still used the Parrot chipset.

Plus you'd get the additional features that the 760 brings (including getting rid of the fold-out antenna) plus you get to keep the 'upcoming street in the banner box' feature and will have the better street display detail . . . .

But before you ship your unit off or buy a replacement, check the edges of your screen to see if there isn't a bit of crud wedged between the bezel and the display. You can run the edge of a business card through the gap to clean it out if that's the problem.

This wouldn't be the first device that suffered from a dust bunny.

--
Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T

Touchscreen Issues:

The problem is caused by a fracture in the conductive silver ink/paint that is used on the borders surrounding the touchscreen. Applying any kind of pressure or running a business card along the edges, "may" cause the fracture to close, restoring operation. The problem however, WILL return, especially in climate changes.

What's interesting to note, is that this problem doesn't happen with the maroon tail-cap touchscreens.

There are some units with the affected serial numbers that do use the maroon tail-cap, however it is extremely rare to see that type of touchscreen fail.

The Displays are made by SHARP.

As to the comment about "long delays", turn-around time is always within a week.

- Jim

--
SHARCNET-USA

Quote

sharcnet wrote:

The problem is caused by a fracture in the conductive silver ink/paint that is used on the borders surrounding the touchscreen. Applying any kind of pressure or running a business card along the edges, "may" cause the fracture to close, restoring operation. The problem however, WILL return, especially in climate changes.

What's interesting to note, is that this problem doesn't happen with the maroon tail-cap touchscreens.

There are some units with the affected serial numbers that do use the maroon tail-cap, however it is extremely rare to see that type of touchscreen fail.

The Displays are made by SHARP.

As to the comment about "long delays", turn-around time is always within a week.

- Jim

Thanks for your repair quote, Jim. I just replied to your email. smile

I'm going to let Jim repair the 660 since I would have to add the cost of lifetime maps to any new unit I purchased. I've found that I don't use the Bluetooth feature, but I DO use the mp3 player a lot.

With a replacement battery just installed this past November and already invested in lifetime maps, I will see if I can extend the life of this 660.

Thanks for everyone's replies. I'll let you know how the repair goes. wink

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

touchscreen problem

I recently had a touchscreen problem but, luckily, my Nuvi 765t was under warranty and Garmin sent me back a refurb unit. So far it is working well.

Guess I'm Lucky

I have a Nuvi 680 and it is still working. It doesn't stay on very long when it is not plugged into the car but it still works. My daughter loves it. Especially the MP3 playing. Sorry to hear about your problems with the 660.

--
Larry - Nuvi 680, Nuvi 1690, Nuvi 2797LMT

Plan To Keep

I bought lifetime maps and replaced the battery this past November with the idea of keeping it for a long time. Many times, the repair cost of a lot of electronics is equal to or greater than buying a new device. But, Jim gave me such a reasonable quote for the repair, I decided to give it a shot. I've already shipped it to him. He should receive it early next week.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

ITO touch screens--

This can be a problem with ITO/resistive touchscreens. I've got two units (a 660 and a 680) about this vintage, still working fine, and a hangar-queen 660 to use as a parts donor.

Replace the battery after two years or so and it should be good to go for another two to three years.

And I'm one of those weirdos that thinks the patch (flip-up) antenna and the antenna connector are features...

bob in silicon valley

--
Nuvi 2460, 680, DATUM Tymserve 2100, Trimble Thunderbolt, Ham radio, Macintosh, Linux, Windows

My Beloved 660 Is Back

I just got my 660 back today from Jim at Sharcnet. I now have a touch screen that works again exclaim grin

To me, it was worth the ~$53 to have him fix it. It took exactly 1 week total - Shipped it to him last Thursday, got it back today, Wednesday. Great turnaround.

Thanks Jim!

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Good Reliable Site

While driving a couple of years ago, my 660 suddenly went dead....no bringing it back. I sent it to this repair person (Jim), he checked it out, emailed me pronto, and told me the antenna had died. He replaced it for what I thought was a fair charge, and got it back in about a week along with the bad part. I think they are a reliable company.

--
Garmin 660

Same here

I just wrote to him myself, hoping for the same kind of repair, as the screen on my Nuvi 660 recently died.

--Frank

--
Wait a minute... who am I here?

How is your Nuvi?

Hi Frank,

I believe we serviced your 660. How is it performing for you?

- Jim

--
SHARCNET-USA

Great!

Hey, Jim.

It's working GREAT. You guys did an excellent job and at a great price.

Thanks!

--Frank

--
Wait a minute... who am I here?

Mine is getting fixed

I sent in my Nuvi last Friday and can't wait to get it back. I am looking forward to having a responsive screen and new battery. Thanks to all of you for recommending Sharcnet.

on its way back

I just got word that my Nuvi is on its way back to me with a fixed touchscreen and new battery. It was hard going the 2 weeks without it.

Sharcnet

I liked dealing with Jim because I knew I was getting my original unit back, not a referb replacement like Garmin would send.

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Got my Nuvi back

and it works great. The touchscreen is so responsive now that it is a pleasure using it. It feels like it was new. Jim did a great job and everything went as he said it would. I liked that he listed how the whole procedure works and the time frames. There were no surprises. I would definitely do business with him again (although I hope I don't have to, that means that there is a problem with my Nuvi.)

12p er

so my garmin sat in a box for 2 years i tried to use it tonight screen wont work saw that i payed 549.28 from best buy in 2008 what did you ever do with yours

--
zach

Does it turn on?

zshaw369 wrote:

so my garmin sat in a box for 2 years i tried to use it tonight screen wont work saw that i payed 549.28 from best buy in 2008 what did you ever do with yours

Does it turn on? If not, it could be as simple a fix as an overnight battery charge or a battery replacement.

If it does turn on but has a non-functional touch screen, your options come down to having the screen replaced (see above posts for where to have this done) or buy a newer model nuvi with more features and lifetime maps.

battery

Battery I'm guessing needs replacemfent.

Frozen Garmin Nuvi GPS touch screen .

Hi Jim
I found this thread on the internet having switched on my Garmin Nuvi today to find that the screen was totally frozen and not responding, either audibly or functionally, to touch. I tried all the usual things such as removing from the crable, powering off, powering on, replacing in crable, holding down Power On button for 10 seconds, pressing and holding in the Reset button under the flip-up antennae on at the back of the device. Nothing has cleared it. I then stumbled upon this thread.

It does sound identical to the problem for Frank that you managed to fix. Sadly I am in the UK otherwise I would be sending the device to you RIGHT NOW. smile

The unit is about 3 years old but I will be (quite literally!) lost without it.

Any suggestions would be gratefully received. Assuming I could cover the postage and repair costs, might you consider fixing it for me?

Desperate to get it working again. Big thanks. Susie.

--
Susie

Contact Sharcnet

Susie - You might want to get in touch with Jim through his Contact tab: http://www.poi-factory.com/user/99265/contact

I'm not sure that he visits this site too often and may not even see your post. Sending him a message through his Contact tab will send him an email which he is more likely to see and respond to.

Good luck! grin

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Unresponsive Touchscreen

Hi Suzie,

You didn't mention what model you have but by the description of the reset button underneath the antenna, you probably have either a Nuvi 3xx or 6xx series.

Unfortunately, the problem will not correct itself, The touchscreen will need to be replaced, no way around it.

Rather than discuss the process to get it resolved here, please feel free to contact me through this site.

If you are unable to do so, please leave another post here and we'll go from there.

I am sure I can help you with this issue but would rather discuss it via email.

Thanks,
Jim

--
SHARCNET-USA

Touchscreen

Gary,

I am going to have to start paying you a referral commission! smile

Thanks for your support!

I sent Suzie a message through this site. Hopefully she will get back to me.

- Jim

--
SHARCNET-USA

Jim replace my touchscreen

and I have not had a problem since.

Jim / Touchscreen

Same here.

--
Wait a minute... who am I here?

Donations

sharcnet wrote:

Gary,

I am going to have to start paying you a referral commission! smile

Thanks for your support!

I sent Suzie a message through this site. Hopefully she will get back to me.

- Jim

All donations will be graciously accepted, Jim! mrgreen Got to fund my retirement somehow. laugh out loud

When I get good service from a company, I will tell people. smile Likewise, when I get bad service... mad wink

--
Tampa, FL - Garmin nüvi 660 (Software Ver 4.90), 2019.30 CN NA NT maps | Magellan Meridian Gold

Touchscreen problem

Hi Jim, I have the same problem with my Garmin Nuvi 680, the screen dosn't respond when I touch it. I would like to get it fixed. Can you help? Thanks, Irina

Welcome

gpstrouble wrote:

Hi Jim, I have the same problem with my Garmin Nuvi 680, the screen dosn't respond when I touch it. I would like to get it fixed. Can you help? Thanks, Irina

Welcome to The Factory.

You may get a faster response by contacting him directly:

http://www.poi-factory.com/user/99265/contact

.

You can contact Jim directly through his website if you'd like

http://www.sharc.net/gps_contact_us.htm

Touchscreen

Hi Irina,

I sent you an email with information to to your email address.

- Jim

--
SHARCNET-USA

My garmin 670 has the same problem

I went to Europe, I connected my garmin 670 to the car and did not turn on. I let the gps connected to the car, and the next day powered ok. I went on my way fine. When I stopped it was working well. When I started the car that day.. I noticed the gps did not wanted to work. I turned off and on and nothing.
I connected to the computer and no sign of the gps. The computer did not registered the unit. I did rest and nothing.
The gps turns on, but the tough screen does not work.

2 years ago I did updated maps from a site on the net and worked well. This year I did the same with the European maps. I tested to see if that registered on the unit and did.

I don't know if the updated maps had something to do with it. I don't know what to do.

I know I have a brick now.

Touchscreen Issues

See comments below:

--
SHARCNET-USA

Touchscreen Issues

Touchscreen failure on certain production runs of the Nuvi 6xx are common and well known by the factory. This is part of the reason why that unit is no longer supported, however it is a relatively easy problem to fix. It is caused by a style of touchscreen, where over time, the conductive silver paint borders will fracture.

The paint dries out and fractures, causing the touchscreen to no longer function. Depending on the temperature, the touchscreen may sometimes work and then quit again. Updating the maps or firmware has nothing to do with it. It is a hardware failure.

Earlier models of the 6xx did not have this issue because the touchscreen style used was of a different type. The paint was thicker and less prone to fracturing. There are 6xx units that were made in 2006 that still have no touchscreen issues, whereas units made 3 years later have failed within a couple years.

If you want to read more about this issue and see pictures of the silver conductive borders, try here:

http://www.sharc.net/gps_LCD_repair.htm

--
SHARCNET-USA

Good company

If you want to read more about this issue and see pictures of the silver conductive borders, try here:

http://www.sharc.net/gps_LCD_repair.htm
[/quote]

I had the same problem and they fixed my Nuvi 765. Touch screen is now responsive.

Nuvi 660 touchscreen

I am electing to have my unit repaired since I don't see any new units offering the bluetooth and MP3 features the 660 has. I value them highly.

It's off to Sharc.net for repair.

--
Nuvi 660
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