Kudos to Garmin CS
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  15 years
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My refurbed 1490T arrived Friday afternoon. I did the basic start up items, took a drive and then connected the unit to my computer and tried to register it through My Dashboard. As expected, since it is a refurb, I got the message that the unit was already registered. Before proceeding any further, such as updating the firmware, I sent Garmin customer service a message stating I can't register my unit and I will send them a copy of my invoice. Their website says that they'll get back to you in less than 3 >business< days. This was after business hours on Friday and in under 48 hours, on Sunday I got a reply from Garmin to email the invoice, which I did. In less than 20 minutes I got a reply that I was all set. I logged in, registered my unit, but found I was not offered the free map update. Another email to Garmin about this, corrected the problem, this time in under 30 minutes.
The new map update went from starting download to fully installed in under 45 minutes.
So far so good & I'm very happy with the 1490T.
BTW, if anyone from Garmin corporate is reading this, your associate was Amy D., Associate #6110.
Garmin Support
Like you, I have had nothing but great experiences with Garmin's support. I know a lot of people have complained, but they have gone out of there way with any of my problems I have had. Thanks Garmin.
Larry - Nuvi 680, Nuvi 1690, Nuvi 2797LMT
I've had bad luck with my
I've had bad luck with my Garmin units (I'm on my 3rd replacement 255w in less than 2 months). But, I've had nothing but great luck with Garmin's customer service. Especially via e-mail.