Is Garmin this Good?
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 17 years
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I bought a 755T after reading about the touch screen problem. Yes, it did stop after the second letter was pushed, but it did not bother me that much. what bothered me was that when I was driving to a destination it would shut down and then start up. I checked the 12 volt plug and it was pushed in all the way, so was the power plug on the bracket. I called Garmin and spoke to Jeff. I explained what was happening to it. He told me that it was an internal power issue. Since it was less that 2 weeks old he would send me out a new 755T with all of the accessories(power plug, bracket,etc)in a new Garmin Box and keep all the parts that came with my old one. He said that was Garmins way of saying they were sorry for my problems. He gave me an RMA number and said he has set up the new one to be ship out, once they received my unit. I check with amazon and the cost for the power bracket for the 7X5 nuvies was around $37.00 and the cable was around $50.00. That seems like a lot of free stuff! My question is, has anyone else recieved a new nuvi with all the accessories when your have sent in you new defective one?
Yes, Garmin can be pretty
Yes, Garmin can be pretty good about sending out replacement parts for free. I had an old Street Pilot that had the speaker integrated with the car cigarette lighter charger. It had a bad fit on the back of the GPS (loose) and it was a known problem. Garmin sent me a new one for free and it was around $40-50. I had a mount break for a Nuvi and they sent me an entire new mount for free as well. In either case, they never asked about when I bought it or anything regarding warranty issues. Very quick mailing times, too. Less than a week in each case.
I have been surprised, too
I had the USB port on the back of the auto mount for my 350 break. All I needed was just the bracket that the Nuvi snapped into. They sent a full retail auto kit package with the suction cup, arm, new bracket of course, adhesive discs and a car charger.
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The accessories cost them about $3 to make and they won't be reusing them when they refurb the unit you are returning to them, so why not let you keep them?
Yes, it is a gift to you, but unless they were sending you a refurbished unit only without accessories, it is cheaper to just send you one of the kajillion retail boxed units they have in their warehouse (which probably cost them all of about $75 each landed) than it is to open a box and rip the navigator out, box it and send that to you and then track a mess of power cords and brackets from 50 different models.
If they were 'this good', they wouldn't have shipped a defective unit in the first place.
Currently have: SP3, GPSMAP 276c, Nuvi 760T, Nuvi 3790LMT, Zumo 660T
Goodwill
These kind of efforts by a manufacturer go a long way to gain your loyalty and don't cost them much. Now you have told others so that multiplies the benefit. I haven't had this experience with Garmin but I did with a Canon camera that make me want to buy their products in the future.
Absolutely
The accessories cost them about $3 to make and they won't be reusing them when they refurb the unit you are returning to them, so why not let you keep them?
Yup - that's it exactly. It's amazing how many companies miss that, though. They have a parts department manager who is responsible for inventory costs, and happy customers is not a line item on his departmental budget. For all the grumbling we do, it's nice to see a company who 'gets it'.
The customer's always right!
Companies that provide exceptional customer service build loyalty and will be around for the long term. Garmin obviously "gets it" in this regard.
dja24 - garmin nuvi 200W, etrex vista, etrex vista Cx
Great
I agree that Garmin has exceptional service but do get disturbed about the constant bad units they put out. It seems every new unit has some sort of problem and they are constantly creating fixes that cause more problems. They need to do a better job on quality of a unit before it is released for sale.
Bobby....Garmin 2450LM
I hope it lasts, but I'm not optimistic
As GPS increasingly becomes a low-cost, throwaway commodity (like basic cell phones), profit margins get cut, service gets cut, and pretty soon, you can't get anybody on the phone let alone willing to mail stuff out for free.
JMoo On
Garman satisfaction
I, for one, have always been happy with Garman's customer service. Top notch, everytime I have had to communicate with them.
"Everything I need can be found in the presence of God. Every. Single. Thing." Charley Hartmann 2/11/1956-6/11/2022
Selling Points
One of the better selling points of buying a Garmin has been the support you can expect to receive. I'm sure one day that will be a thing of the past, but for now it is the best in the industry.