Broken NUVI cradle problem

 

While on my trip to Europe I had the misfortune to break the cradle of my Nuvi 250W windscreen mount. Was if faulty or did I do something wrong - I do not know, but it probably was 4 weeks out of warranty!

In spite of various language problems and extensive searching of large and small Garmin stockists in many countries I was unable to find a replacement windscreen mount let alone the cradle part. Figure they must be tough and and seldom break??

Online the closest item I can find that MAY be the part I want is at Garmin USA, https://buy.garmin.com/shop/shop.do?pID=10368. Problem is that there is no image there to help. I have tried contacting their support about the item but they have been strangely silent.

Can anyone advise? Is that the cradle for the windscreen mount or something entirely different?

Windscreen Mount?

Windscreen Mount? Do you mean Windshield Mount?

I'm sure that this website would have some type of replacement http://www.mountguys.com or even here http://www.tigergps.com/garminmount.html?GCID=C19426X005&key...

Make a call

It seems hard to tell with out more info that the Garmin Website has. Have you tried to contact a sales person?

Garmin Product Phone Support

Part Number: 010-10973-20

US: (913) 397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296

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Using Android Based GPS.The above post and my sig reflects my own opinions, expressed for the purpose of informing or inspiring, not commanding. Naturally, you are free to reject or embrace whatever you read.

Close!

PaulATL wrote:

Windscreen Mount? Do you mean Windshield Mount?

I'm sure that this website would have some type of replacement http://www.mountguys.com or even here http://www.tigergps.com/garminmount.html?GCID=C19426X005&keyword=5

Thanks - You call it a windshield. Neither site has the actual part I need - see http://www.mountguys.com/product_p/010-10936-00.htm for the whole mount - I just need the bit that holds the 250... big ask it appears!

vehicle suction cup mount...

This is the actual mount that comes with the 250W:

https://buy.garmin.com/shop/shop.do?pID=8127

If you need just the bracket that the unit clips onto, the part you mentioned is the correct one.

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nuvi 760, nuvi 765T, nuvi 855, nuvi 3790LMT, nuvi 3490LMT - SoCal area

Contacting Garmin support.

BobDee wrote:

It seems hard to tell with out more info that the Garmin Website has. Have you tried to contact a sales person?

Garmin Product Phone Support

Part Number: 010-10973-20

US: (913) 397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296

Thanks for the info. Might have to contact people in your part of the world if the locals fail to provide a result - Skype is great! wink

Spare

I had a mount that was a little loose on a 750 so I called Garmin to see if I can get that part you need. They sent the entire mount package with a new clip and a new suction cup/disk...all for free. .it just took a phone call.

If you have trouble getting one, I tried a 255W a few months ago and forgot to return the part you need. Amazon told me to keep it and not worry about it. I can send it to you if you cannot get this part elsewhere.

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Eat at Joes.

New mount at Circuit City

I was just at circuit city to get a new mount for my 760 and saw a complete kit for the 250's it has everthing charger, mount,windsheild suction mount,and suction disck for $29.00 and change.
I know you don't need the other stuff but if you can't get maybe this will help.

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><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><-><- 4-Garmin Nuvi 760>>>> Owner: Sunrise Mechanical A/C & Heating,, Peoria, Arizona

CALL Garmin and talk to them!

pchinote wrote:

Neither site has the actual part I need - see http://www.mountguys.com/product_p/010-10936-00.htm for the whole mount - I just need the bit that holds the 250... big ask it appears!

The USB connector on my 350 mount broke. The mount still worked, but the cable would not make connection. Like you, all I needed was the part that the Nuvi snapped into. The suction & ball part was OK and the cable was OK. They shipped me a complete kit with a new suction/ball, cable, and the actual cradle. Free.

A satisfactory result.

johnc wrote:
pchinote wrote:

Neither site has the actual part I need - see http://www.mountguys.com/product_p/010-10936-00.htm for the whole mount - I just need the bit that holds the 250... big ask it appears!

The USB connector on my 350 mount broke. The mount still worked, but the cable would not make connection. Like you, all I needed was the part that the Nuvi snapped into. The suction & ball part was OK and the cable was OK. They shipped me a complete kit with a new suction/ball, cable, and the actual cradle. Free.

If in doubt! Try again - and again...
After at least three separate attempts I finally managed to get through to Garmin customer support. They quickly understood my need for just the cradle and have advised that they will send me one in the next mail.
It did take a while but the end result should be satisfactory.
Thanks for all the suggestions. It was as a result of those that I kept up trying to get through to Garmin.

Broken Mount

target sells a mount i had to buy one my self